sd - mgi limited - company profile

McAlpine Grant Ilco LtdCompany Profile

2015

Osney Mead Industrial EstateOxfordOX2 0ER

Tel: 01865 251225Fax: 01865 791877

[email protected]

www.mgiltd.co.uk

McAlpine Grant Ilco – January 2015 Copyright © 2015 McAlpine Grant IlcoBusiness Profile 2015 ver 1 Issue Number 6/ Page 1

Table of Contents

Section Page

1. Introduction to MGi’s Business Profile 2015 2

2. McAlpine Grant Ilco – Overview 3

3. MGI’s Purpose, Vision and Approach to Business 5

4. Our Services 6

5. Geographical Coverage 8

6. Our Customers 9

7. What Our Customers Say 10

8. Quality Management Overview 14

9. Accreditations & Associations 15

10. Health & Safety Overview 17

11. Our People & Communications 19

12. The Next Step 22


1. Introduction to MGI’s Profile 2015Temperature control specialist, McAlpine Grant IlcoLimited (MGI) has a strong pedigree for providingdesign, installation and planned, preventativemaintenance services for your complete range of air-conditioning, heating and refrigeration needs.

The purpose of this business profile is to give the reader a clear understandingof McAlpine Grant Ilco including our approach, ethos, service offerings andgeographical coverage.

This business profile also gives an insight into McAlpine Grant Ilco’s customerbase and their views on our services. We have also detailed our position oncrucial issues such as quality, Health and Safety and our people.

Contact UsIf you would like to learn more about McAlpine Grant Ilco or any of the serviceswe offer, please call us, e-mail us or visit our website today:

Telephone MGI on 01865 251225

E-mail us at [email protected]

Browse our website at www.mgiltd.co.uk


2. McAlpine Grant Ilco - Overview

Established in 1981, McAlpine Grant Ilco is a dynamic company that hasbecome well-known for providing the best in professional consultancy, design,installation and project management services to assist customers withtemperature control in their many diverse environments.

This comprises providing cooling and air-conditioningservices, refrigeration, freezers, cold rooms and heatingsolutions for businesses, public and charity organisationsalike. Clients include BMW (UK Manufacturing) PlantOxford, DKNY, Greene King, Cancer Research, OxfordRadcliffe Hospitals Trust, Louis Vuitton and KFC & BurgerKing franchised outlets. For more details on our services see Section 4,Services.

At MGI, we help customers design and install new systems in new sites as wellas offering a temperature control rethink in existing locations. In addition, wealso expand or modernise current facilities where required.

Keep in Control with MGIWe recognise that in office and factory location, keeping theenvironment continuously comfortable (not too hot or too cool)has far-reaching benefits. These include lessened employeestress and more contented customers and staff. It can alsolead to enhanced productivity, improved services and in someinstances increased profitability in the longer-term.

With refrigeration, cold room and freezer solutions, temperature control is oftenmission-critical (e.g. with food storage, the housing of technological equipmentor the preservation of medical samples). As a result, we ensure securitymeasures and alert systems are ‘built-in’ to our solutionsto keep temperatures consistent at all times so that stockor equipment is not damaged or lost.

Once installation is complete, many of our clients takeadvantage of our excellent preventative maintenance andaftercare services to ensure optimal longevity and returnon investment on your temperature control equipment.

Moreover, we have extremely highly trained and skilled teams of designers andengineers which are wholly supported 24/7 by our Oxford-based helpdesk. Thisservice extends to over 1,500 client locations across the UK.


Consistency of ResponseGrowth at McAlpine Grant Ilco has been constantly achieved by providing firstclass services in response to customers’ exacting requirements, our excellentquality of workmanship and extensive after sales service. To learn more aboutwhat our clients think, please refer to Section 6, Customers and Section 7, WhatOur Customers Say.

Management TeamThe structure of the management team at MGI is relatively flat and has beenbased around customer needs, so that escalation and communication are madeas easy as possible:

MGI Company Structure

ManagingDirector

NatWestH&S

CompanySecretary

AccountsDepartment

Accounts

AdministrationSalesDepartment

SalesManager

ProjectEngineers

Site BasedContracts Mgr

InstallationTeams

MaintenanceEngineers

ServiceEngineers

ServiceDirector


3. MGI’s Purpose, Vision and Approach to Business

PurposeThe McAlpine Grant Ilco ‘purpose’ statement describes what we aim to achievefor our clients through the services we provide:

McAlpine Grant Ilco is dedicated to enabling and creating temperaturecontrolled environments for its client-base

VisionThe McAlpine Grant Ilco ‘vision’ statement describes what we continually striveto maintain and achieve. Our vision is:

In order that clients never have to worry about temperature control again, weaim to:¾ Provide industry-leading advice on the latest innovations,¾ Create the best bespoke designs, plans and solutions,¾ Supply first-rate, non-disruptive installation services,¾ Make ‘easy to access’ after-care available to all,¾ Provide all services on time and to budget, every time.

Our Approach to BusinessAt McAlpine Grant Ilco, we have a very distinct business approach. Fromdeveloping our staff to selecting our suppliers, we make sure that the higheststandards are maintained at all times. Our people are dedicated to supplyingthe very best service possible throughout our relationship with the client.

We do not take a ‘one size fits all’ approach but after an on-site consultation,our designers create bespoke solutions to suit your unique workingenvironment. Our approach includes:

¾ Communication at all stages (aided by technology),¾ Adoption of a consultative approach to selling,¾ Independent advice and design,¾ High quality implementation,¾ Seamless project management,¾ Co-ordinated planned maintenance services,¾ Working as part of the client team,¾ Honesty and integrity at all times.


4. Our Services

With McAlpine Grant Ilco, you can expect tailored impartial solutions to berecommended to you by your MGI single point of contact.

Our approach is simple but leaves nothing to chance. All projects begin with aconsultation at your premises to establish your unique requirements. Once MGIhas a clear understanding of the needs of your particular location and yourbudget and timescales, we set about designing a bespoke solution that providesboth the layout, functionality and security you need.

Our services can be summarised as:

1. Air-Conditioning and Comfort CoolingMGI design and install air-conditioning systems andcomfort cooling for all types of environment, including:

x Domestic.x Offices.x Retail.x Factories.x Mission critical areas, such as computer rooms.

As with all of our services, we undertake a thorough on-site consultation priorto our designers creating a bespoke solution to suit your business needs. Weprovide completely new air-conditioning systems as well as simple additionsto your current temperature control facilities.

2. Refrigeration, Cold Rooms and FreezersAt MGI, we provide a wide variety of refrigerationsolutions including cold rooms, walk-in refrigerators andfreezer rooms and appreciate how important each detailis to our clients.This is particularly true in mission critical environments,such as hospitals, clinics, laboratories and food storagefacilities where failures can have far-reaching

consequences. We ensure your cold room or freezer has added-securitymeasures where required such as:

x Load-sharingx Back-up systems in case of failure.x Audio, visual and / or remote alarms,x Access control systems.x Thermographic recorders.

In short, our cold rooms and freezers are designed with safety strategiesbuilt-in.


3. Heating SolutionsMGI provides a variety of new and modified heatingsolutions for a wide range of customers, withinmanufacturing sites, modern offices and historicbuildings.

Our tailored solutions are based entirely on yourspecifications, following a visit to your premises byone of our experienced designers. Moreover, we can combine heating andair-conditioning in one energy efficient package to save you money, and helpyou keep your working environment in control.

4. Planned, Preventative Maintenance

MGI provides tailored maintenance services to over1,500 locations across the UK, looking after a variety ofair-conditioning, heating and refrigeration systems.What’s more our 24-hour helpdesk is available to clientsseven days a week as a central coordination point and afirst contact during an emergency.

Designed around individual requirements, our clients feel safe in theknowledge that we will be there when we say we will, and using specialistsoftware we track every aspect of the job through to completion. We offer ascheduled service where we commit to a programme of agreed maintenancethroughout the year and a rapid-response service, available 24/7, for thoseunforeseen issues.

5. F Gas Regulations – (EC) 842/2006 (F-Gas)

F gases (fluorinated greenhouse gases) are commonly found in refrigeration,air conditioning and heat pump systems. There are new EC Regulationsrelating to equipment containing F Gases from the 4th July 2007. Thelegislation is aimed at limiting the release of F Gases through regular andrecorded leak checking and equipment maintenance by certified personnel.

MGI has fully certified engineers that can provide a bespoke andcomprehensive maintenance service to ensure total compliance for ourclients to the new regulations. Our staff will design a fully compliant leakdetection and maintenance programme suited to the size and number of yourplant.


5. Geographical Coverage

McAlpine Grant Ilco is based centrally, in Oxford. The office accommodates theaccounts, sales, service and marketing departments.

At McAlpine Grant Ilco we are pleased to offer our services throughout the UK,for installation work, maintenance services plus service and repair. Currentlyservices are provided to numerous client locations throughout the UK.

McAlpine Grant IlcoOsney Mead IndustrialEstateOsney MeadOxfordOX2 0ER

Key Contacts:

x Roger GrantManaging Director [email protected]

x Alan TraffordService Director [email protected]

x Dan LavingtonSales Manager [email protected]

x David SutherlandSales Engineer [email protected]


6. Customers

MGI has a wide and varied customer portfolio with particular expertise within thefields of manufacturing and heavy industry, technological, food and drink,catering, medical bodies and medical charities and the fashion industry. Indeed,we are proud to serve many leading-name organisations including those listedbelow:


7. What Our Customers Say

McAlpine Grant Ilco prides itself on delivering outstanding communicationssolutions on time, to budget and quality, every time. Delivering a solutiontailored to the clients’ specific requirements, wherever they are, with minimumdisruption to their day-to-day business is extremely important. Here are just afew of the comments we have received from our customers:

Commenting on MGI services to maintain the combined air-conditioning andheating systems:

“MGI give me straight answers, they are professional, quick, reliableand responsive. Also they are trustworthy and don’t try to blind uswith science. They are a nice team overall.”

- Maggie Colbeck, Darwin-Grey Limited

Commenting on MGI rapid response services to keep our cellar-cooling systemsworking in numerous pub locations:

“Our pubs contact our helpline directly who in turn contact the MGI24/7 helpdesk. We never have to get involved as MGI just get thingsdone when they say they will. For us no news is good news. Also wehave an agreed schedule of rates so we know what we’d expect topay at any time.”

-Helen Cockerton, Greene King Brewing & Retailing Limited

Commenting on working with MGI on a day to day basis alongside BMW teamsin order to maintain (rapid response and scheduled services) the Oxford BMWsite:

“We needed a provider that would work with our existing teams andbe on call 24/7. MGI not only met our requirements but they havebecome a vital part of the team.”

BMW UK


At McAlpine Grant Ilco Ltd we are continually striving to provide the bestpossible service to our customers. In January 2013 we commissioned aCustomer Satisfaction Survey to gain a greater understanding of how ourcustomers view us.

We are very proud of the responses received, which are detailed below:

Question: How likely are you to recommend our services to others

Extremely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

ExtremelyLikely

VeryLikely

ModeratelyLikely

Question: How responsive is MGi Ltd?

Extremely responsive

Very responsive

Moderately responsive

Slightly responsive

Not at all responsive

ModeratelyResponsive

ExtremelyResponsive

VeryResponsive


Question: How convenient is MGi Ltd to use?

Extremely convenientVery convenientModerately convenientSlightly convenientNot at all convenient

ExtremelyConvenient

ModeratelyConvenient

VeryConvenient

Question: Compared to our competitors, is our service quality better, worse,or about the same?

Much better

Somewhat better

Slightly better

About the same

Slightly worse

Somewhat worse

Much worse

MuchBetter

SomewhatBetter

SlightlyBetter

About thesame


Question: How professional is MGi Ltd?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professionalVeryProfessional

ExtremelyProfessional

ModeratelyProfessional

Question: How convenient is MGi Ltd to use?

Extremely convenient

Very convenient

Moderately convenient

Slightly convenient

Not at all convenient

ExtremelyConvenient

VeryConvenient

ModeratelyConvenient


8. Quality Management Overview

McAlpine Grant Ilco provides the highest levels of service, from consultation toafter-care support, by employing strong quality controls and procedures.

Quality StatusAs a mark of our commitment to quality in all areas, by 2001 wehad achieved EN/ISO9001 status for all services. Our certificatenumber is GB7897.

Quality ProceduresMcAlpine Grant Ilco is committed to Total QualityManagement, assisted by a Quality Manager tocontinually improve standards of quality throughout thecompany’s business processes. This includes provisionof McAlpine Grant Ilco’s Quality Procedures Manual at allsites on which staff employed by McAlpine Grant Ilco areworking. This document is available for inspection at anytime.

McAlpine Grant Ilco’s processes are subject to continual assessment of fitnessfor purpose, to ensure that the product delivered to the customer, meets orexceeds the company’s quality standards.

McAlpine Grant Ilco Ltd is an Equal Opportunities Employer and complies fullywith all areas of current legislation.

Environmental Award for McAlpine Grant Ilco LtdFollowing an assessment by an independent body, MGi Ltd has beenawarded ISO 14001 certification.

Said a delighted Roger Grant, Managing Director:

“We have always been proud of the service we offer our customers andthe way that we conduct our business with regard to environmentalmatters. Now with the award of ISO14001 certification, this has beenconfirmed by outside experts who are used to judging standards on adaily basis in a wide variety of trades and industries”.


9. Accreditations & Associations

As part of MGi’s commitment to customer services, quality and safe working, webelong to a number of important associations. These are outlined below:

Building & Engineering Services Association (formerly HVCA)McAlpine Grant Ilco is a full member of B&ES whichrepresents the interests of firms active in the design,installation, commissioning and maintenance of heating,ventilating, air conditioning and refrigeration products andequipment. Our membership number is:F487900/HV007105.

As a B&ES member, MGI is required to adhere to the Association's Code ofFair Trading and to commit to best practice in all our commercial dealings. Weare also subject to regular, third-party inspections and assessments by BMTRADA (a recognised certification body with a track record in the constructionindustry) to ensure both MGI’s commercial and technical competence.

The commercial capability assessment covers administrative and businesssystems, financial and training records, insurance arrangements, health andsafety, environmental and equal opportunities policies.

The technical assessment takes place on-site and involves the inspection ofwork in progress against a broad range of standards, devised and compiled byB&ES in collaboration with BSRIA.

Standard Maintenance Specifications for Services in Buildings (SMG2000)Prior to 1990, there had been no standard document covering the maintenanceof heating, cooling and ventilation plant in buildings. However, as equipmentbecame more reliable, a tendency to relax the maintenance of plant emergedcausing customer dissatisfaction and energy wastage.

As a result, the HVCA (now B&ES) in association with the Chartered Institute ofBuilding Engineers (CIBSE), the Building Research Energy ConservationSupport Unit (BRECSU) and the Department of Energy developed the‘Standard Maintenance Specification’ which aimed at maintenance contractors,provided a contractual standard against which to evaluate and enforceadequate maintenance standards.

As a B&ES member, McAlpine Grant Ilco has adopted SMG2000 as amandatory standard for both tendering and carrying out maintenance work. Thisstandard covers proprietary HVAC equipment, encompassing maintenanceactivities, safety, working with electrical equipment, record keeping, energyefficiency and emissions.


Environmental AgencyMcAlpine Grant Ilco has been issued a Waste ManagementLicence (Licence number: TWE 675222253) by theEnvironmental Agency for the safe carrying of waste andreclaimed refrigerant. Waste management licences authorise thetreatment, keeping or disposal of controlled waste and ensurethat waste management facilities: do not pollute the environment,do not harm human health and do not seriously detriment localamenities.

In addition to these objectives, waste management facilities must also beprepared, developed, operated, restored and completed to high standards. TheEnvironment Agency imposes comprehensive, enforceable and clear licenceconditions to help them meet these objectives.

The legislative basis for waste management licensing is provided in Part II ofthe Environmental Protection Act 1990 and associated regulations.

BESCAMcAlpine Grant Ilco Ltd is an accredited andchecked member of BESCA (Building EngineeringServices Competence Accreditation Ltd).

Where works represent a material change to controlled services, they arerequired to be compliant with and notified under the Part L of the BuildingRegulations. McAlpine Grant Ilco Ltd is a member of the Competent PersonsScheme (England & Wales) operated by BESCA, and can, if required, registertheir works (once completed) with the relevant local authority and issue aCompliance Certificate as documentary proof that the installation meets theBuilding Regulations. Failure to comply with the requirement to advise LocalAuthority Building Control of notifiable works could result in prosecution underThe Building Act.


10. Health & Safety Overview

Health and Safety PolicyMcAlpine Grant Ilco Ltd conforms to the Health and Safety at Work Act 1974,the Management of Health and Safety at Work Regulations 1992 and otherrelevant legislation. It is our policy to provide, maintain and seek to improvestandards of health and safety. Operation practices, which safeguard allemployees and result in safe working conditions and efficient operation, mustbe followed. McAlpine Grant Ilco Ltd also assumes obligations in relation to theHealth and Safety of members of the public and sub-contractors of variouskinds who may require access to working environments under our control.

Contractors Health & Safety Assessment Scheme (CHAS)McAlpine Grant Ilco Ltd is accredited within the ContractorsHealth and Safety Assessment Scheme (CHAS) havingdemonstrated and with sound management of current basic

h health and safety management legislation.

Safe Contractor SchemeMcAlpine Grant Ilco Ltd has achieved SAFEContractorAccreditation in recognition of reaching the SAFEcontractorHealth and safety standards for:x Air Conditioning Installation / Commissioning /

Maintenancex Refrigeration Systems Installation / Commissioning /

Maintenance


Health and Safety ProceduresMcAlpine Grant Ilco Ltd ensures that all staff are aware of their responsibilitieswhile at work. All policies and procedures apply on customer sites as well asMcAlpine Grant Ilco Ltd’s own premises. On customer sites, the senior teammember, will have overall responsibility for enforcing Health and Safety on thatsite and site specific Health and Safety procedures will be issued to all teammembers. General points include that all staff have a responsibility:

¾ To take reasonable care of their own and others’ health and safety in theirimmediate work environment, including ensuring they are wearing thecorrect protective clothing and that they conduct themselves in a safemanner, leaving their work area neat and tidy.

¾ To co-operate with all parties so that they may comply with their obligationsunder the Health and Safety at Work Act/Regulations, familiarisingthemselves with the location of the Health and Safety notice board and ofthe building in which they are working.

¾ Not to interfere with or misuse any equipment or materials provided in theinterest of health, safety or welfare either intentionally or recklessly.

¾ To bring to the attention of their Manager, any concerns or complaints theyhave concerning health and safety matters, reporting faulty equipment, andincorrect signage.

¾ To ensure that they do not undertake any duties on their own for which theyhave not been fully trained.

Safety audits are regularly carried out on sites to ensure that all regulations arecomplied with.


11. Our People & Communications

People - Our Most Important AssetMcAlpine Grant Ilco Ltd is at the forefront of the temperature control arena whenit comes to training and development. Our commitment to improving andmotivating our workforce is second to none. At McAlpine Grant Ilco Ltd, weknow that our people are our strongest asset. With our team growing year onyear, our philosophy as an employer is ‘think ahead’.

‘Think Ahead’ in RecruitmentWe understand that we are only as good as the people we employ. That’s why,during our rigorous recruitment process, we only accept the best personnel whofit our exacting standards, ensuring you get the best engineer for the job.

Our selection process is comprehensive and may include a practical skillsassessment. Our recruitment process is tough – we like successful candidatesto feel that they have achieved a high standard and deserved to get the job. Inreturn, employees enjoy competitive salaries and benefits.

MGI Engineers ProfileOur engineers fit our exacting profile:

¾ Highly motivated with a can-do attitude¾ Flexible and responsive¾ Good communications skills¾ Good organisational skills¾ Smart personal appearance¾ Proficiency in installation and maintenance techniques¾ Good understanding of products and equipment¾ Conversant with relevant health and safety issues

‘Think Ahead’ in Employee DevelopmentWe pride ourselves on the training and development opportunities we offer to allof our staff. By providing opportunities and facilities for training anddevelopment we aim to ensure that staff will possess the right skills, knowledgeand experience to perform their jobs to the highest standard, creating greaterjob satisfaction and delighted customers.

All our engineers undertake regular training including health and safety,installation techniques, product updates and customer care. And all our staffundergo regular appraisals and assessments so that standards are maintained.

The training schedule for MGI staff includes:


x H & S Responsibilities x Safe Working Practices

x Hazard Management x First Aid manual Handling

x Accident Investigation x Essential Electrics

x Injury Management x Safe Handling of Refrigerants

x Risk Assessment x IPAF MEWPS

x H&S Communication x Working At Heights

x Workplace Induction x Mobile Tower

x Step Ladders x Ladder Safety

x Harness Safety x Pipework & Brazing

In addition, training was provided for all engineering staff, during 2013, on howto use MGI’s newly implemented service system, which is used on all engineerPDA’s. (see below ‘Communications’ for further explanation).

Technical DevelopmentThe marketplace in which McAlpine Grant Ilco operates is fast evolving, both in

terms of customer expectations and technology. We havecarefully selected our strategic business partners andensure that our key personnel (designers and engineers)gain recognised status with them. Knowledge is updatedon a continuous basis, through seminars and trainingcourses, so as to provide our clients with a consistentlyhigh quality of service backed by the most up-to-datequalifications.

Key personnel currently hold specialist qualifications withall leading manufacturers.


CommunicationsWith most MGI engineers working on client sites, either permanently ortemporarily, communications are of paramount importance. As a result, we usetechnology in every way possible to facilitate easy communications between allparties. All MGI engineers are equipped with the following:

x Mobile Telephonex PDA, for job notification, progress update and access to plant records.

In addition our service vehicles are equipped with “CTrack” vehicle trackingtechnology, which provides real-time vehicle movement information, allowingthe most efficient journey planning.

MGI continue to use the latest in service solution software to ensure that clientsget the best in contract management and job coordination.

Our day to day activities such as call logging, automated workorders, job and service call management, service scheduling,service calls and preventative maintenance are all integratedinto one complete fully computerised “Protean ”CMMS(Computerized Maintenance Management System).


12. The Next Step

The purpose of this profile was to give the reader a clear understanding ofMcAlpine Grant Ilco as a business and as a provider of temperature controlservices.

If you would like to learn more about McAlpine Grant Ilco or any of the serviceswe offer, please call us, e-mail us or visit our website today.

Alternatively if you would like us to undertake a visit to your location and anassessment of your site requirements, call us today.

Our Contact Details

Telephone 01865 251 225

E-mail [email protected]

Website www.mgiltd.co.uk

Thank you for taking the time to read about McAlpine Grant Ilco and ourservices. We look forward to hearing from you soon!

Kind regards

Dan Lavington

Sales ManagerMcAlpine Grant Ilco [email protected]

T: 01865 251 225

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