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PC Troubleshooting Tips

GJD Solutions has been serving the Sacramento community since 1999.

We specialize in full service IT support from the desktop to the Internet. Our

staff offers reliable information technology support you can count on.

Whether you need Microsoft Outlook, Exchange, Windows Server, Linux,

OpenEMR, a custom web site, or network installation and cabling we have the

expertise required at prices you can afford.

GJD Solutions goal is to provide you with courteous, expedient, professional

service of the highest caliber.

Presented by Corina Leon

Owner, GJD Solutions

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PC Troubleshooting TipsPresentation Goals:

Presentation may by found at:

www.gjdsolutions.com/Presentations/SDDS

To provide you each a general understanding

of a computer environment.

The the kinds of problems you are likely to haveand what to do.

The kind of problems to avoid,

and how to avoid them or

fix them.

A high level view of HIPPA requirements.

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Agenda

Presentation may by found at:www.gjdsolutions.com/Presentations/SDDS

The Main PartsComputer

Sharing Resources Printers

File

Internet Access

NetworkLinking Multiple Computers Together

Computer Problems

Network ProblemsTroubleshooting

Anti-virus

Anti-spywareImportance of Security

The HIPAA Privacy Rule

HIPAA Privacy Rule Compliance

HIPAA and Paper Transactions

HIPAA Enforcement

HIPAA Security Rule

Health Insurance

Portability andAccountability Act (HIPAA)

More Questions? Please email me at:[email protected]

Q&A

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What is Hardware?

Hardware is the general term that is used to describe the

all physical components of a computer system.

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1. Monitor

2. Motherboard

3. CPU4. Memory (RAM)

5. Expansion cards

6. Power supply

7. Optical disc drive (DVD/CD)8. Hard disk

9, Keyboard

10. Mouse

What is a Personal Computer?A collection of standardized components that are

assembled into a working system.

10

1

9

2

3

5

4


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What is a CPU

(Microprocessor)?

A central processing unit (CPU), is the component

that interprets computer program instructions and

processes the data.

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What is a Network?

A collection of computers and devices (like printers) interconnected to

enable communication among users and allows users to share resources

like printers, internet access and files.

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File Server

Firewall

Internet

Printer

Notebook

Desktop PC Page 1

Basic Network

Router

Switch/Hub

Desktop PC

Notebook

Wireless

Transmitter

Basic Office Network Layout


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Trouble shooting

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1. Is the computer and monitor plugged in? Loose cables or

the power strip/surge protector has been switched off.

2. Plug and replug. Turn everything off and unplug and replug

all the cords and cables many problems will work

themselves out with this simple task.

3. Have you checked your PC cards? add-on cards firmly

seated? If any of the cables attached to your PC want to

wiggle around despite being firmly screwed in, this is likelyyour problem.

PC Trouble CheckList

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4. Is there ink/toner in the printer? It's amazing how a lack

thereof can impede your printing efforts.

5. What have you changed recently? Does uninstalling, then

reinstalling software fix things?

PC Trouble Check List

6. Do you have Internet Connection?

Check your modem lights,

Call provider for outages.

Restart modem by turning if off

and back on.

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7. Does removing the hardware clear up the trouble? USB

devices are a problem in this regard as the computer may not

be able to provide enough power to the device.

8. Where are you booting from? Is there a diskette in the driveor a CD is trying to boot your computer?

9. When in Doubt, Reboot. Sometimes it takes multiple

reboots to make a problem go away.

PC Trouble CheckList

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What Slows Windows Down Over Time?


Number 1 Rule:

Know what you are downloading and where its coming

from Do some research.

Only use software from

trusted sources.

Only install software you

need

Do some Research

(bears saying again)

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2. Poorly written applications they stay resident in memoryand waste CPU cycles (i.e. Junk Applications) .

Apps that function as an Explorer plug-in, because

they directly hook into the shell and any problem will make

your entire PC slow or in the worst case, crash repeatedly.

3. Antivirus applications are notorious for slowing your PC

down, and you should never, ever, ever use more than one

real-time antivirus application at a time.

4. Users gradually easing off their safeguards and cleaning

routines regimens as time goes by. Keep your PC clean and

trim remove clutter by using a PC disk cleaner and defrag

your PC regularly.

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5. Bad Drivers - make sure to install official system drivers from

the manufacturer website. Drivers have a huge impact on

performance, and you want to have stable, updated drivers.

6. CPU overheating - Dust is preventing the fan from spinning

smoothly.

7. Sufficient RAM? When adding software, check minimum

requirements.

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8. File system issues - Cleaning up the file system will also helpspeed performance. You can use the Disk Cleanup tool to:

a. Remove temporary Internet files.

b. Empty the Recycle Bin.

c. Remove optional Windows components you dont use.d. Remove installed programs you no longer use.

e. Remove unused restore points and shadow copies from

System Restore.

To run Disk Cleanup in Windows 7, click Start and type DiskCleanup in the search box. Select the drive you want to

clean up.

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9. Another way to increase performance is by turning off some

of the visual effects that make Windows 7 look cool but use

valuable system resources.

In Control Panel, click the System applet and in the left pane, Click Advanced System Settings.

Under Performance, click the Settings button and then the

Visual Effects tab.

Here, you can disable selected Aero effects or just click Adjust

for Best Performance.

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10. Hard disk issues or pending failure - PC slowing down maybe the first sign of imminent hard disk failure.

Some of these signs includ e:

a. If you start hearing noises only occasionally or noises thatyou've never heard before.

b. An increasing number of bad sectors when running

scandisk and chkdsk.

c. Unexplained Blue Screens.

d. Intermittent boot failures.

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Conclusion:

When troubleshooting a system slowdown

Backup Data.

Double back Review most recent changes.

Look for potential hardware problems. Investigate common software problems.

If you use a systematic troubleshooting plan, you should be able to

improve the performance of a computer suffering from system

slowdown.

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Importance of Security

How to enforce it.

1. Turn on Windows Update

2. Install anti-virus (If anti-spyware not included, install a stand-alone

anti-spyware program)

3. ALWAYS handle email and email attachments carefully.

4. Make sure anti-virus stays up to date.

5. Make sure Windows firewall is on.

6. Protect Your Password.


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PC Updates (Window Update) for

security patches and fixes

Security patches - A

security patch is a change

applied to an asset to

correct the weakness

described by a

vulnerability. This

corrective action will

prevent successful

exploitation and remove

or mitigate a threats

capability to exploit a

specific vulnerability in

an asset.

Security patches are the

primary method of fixing

security vulnerabilities in

software. Currently Microsoft

releases its security patches

once a month, and other

operating systems and

software projects have

security teams dedicated to

releasing the most reliable

software patches as soon after

a vulnerability announcement

as possible. Security patches

are closely tied to responsible

disclosure.

http://en.wikipedia.org/wiki/Patch_(computing)

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User Security

Good passwords

Use SSL whenever confidential information is shared

Use extreme care when opening email.

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Antivirus

Antivirus oranti-virus software is

used to prevent, detect, and remove

computer viruses, worms, andtrojan horses. It may also prevent

and remove adware, spyware, and

other forms ofmalware.

http://en.wikipedia.org/wiki/AntivirusPresentation may by found at:www.gjdsolutions.com/Presentations/SDDS
http://en.wikipedia.org/wiki/Softwarehttp://en.wikipedia.org/wiki/Computer_virushttp://en.wikipedia.org/wiki/Computer_wormhttp://en.wikipedia.org/wiki/Trojan_horse_(computing)http://en.wikipedia.org/wiki/Adwarehttp://en.wikipedia.org/wiki/Spywarehttp://en.wikipedia.org/wiki/Malwarehttp://en.wikipedia.org/wiki/Malwarehttp://en.wikipedia.org/wiki/Spywarehttp://en.wikipedia.org/wiki/Adwarehttp://en.wikipedia.org/wiki/Trojan_horse_(computing)http://en.wikipedia.org/wiki/Computer_wormhttp://en.wikipedia.org/wiki/Computer_virushttp://en.wikipedia.org/wiki/Software

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Email Security:

Beware of Attachments Spam filters

Handle Email withCare

Mail Applications


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The HIPAAPrivacy Rule

HIPAAPrivacy RuleCompliance

HIPAA and PaperTransactions

HIPAAEnforcement

HIPAA

SecurityRule

Basic HIPAA Requirements

Dentist off ices are

sub ject to the Health

Insurance Portabi l i ty

and Accountabi li ty Act

(HIPAA) of 1996.


Checkwith your

legal counsel

for your

requirements.

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Dentist offices are subject to the Health Insurance

Portability and Accountability Act (HIPAA) of 1996.

HIPAA was enacted originally to address the electronic

transmission of health information. In 2001, the privacy rule

was created by the Department of Health and Human Services,

this department is responsible for monitoring compliance with

HIPAA.

HIPAA requires security to be in place in the event that

protected health information is disclosed.


Check with your legal counsel for your requirements.

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The HIPAA Privacy Rule

HIPAA is pertinent to the protection of health information.

Protected health information is any oral or written information

about a patient that relates to the physical or mental condition of

a patient.

HIPAA applies to "covered entities," which are statutorily

defined as those entities which receive, use or are exposed to

protected, private patient health information.


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HIPAA Security Rule


Pursuant to HIPAA, there must be security efforts by a

covered entity which handles the electronic storage and

transmission of patient protected health information.

Under this rule, a provider has to provide HIPAA employee

training in the handling of patients' electronic records.

The computer system must be password protected, contain

back up emergency disaster plans and firewall protection.

A dental office must take steps to ensure the office complies

with this requirement.

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HIPAA Privacy Rule Compliance

To comply with HIPAA, a dental office must enforce measures

to protect the patients health information.

The dental office procedure to require patients to sign a

document which states who can receive their health informationis one routine to comply with HIPAA.

Dental offices must create and maintain a HIPAA privacy

policy and procedures to be practiced in order to comply with

the privacy rule.

Dental offices must present an explanation of the privacy

policies and procedures for the patients' review and

acknowledgement.


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HIPAA Enforcement

In 2006, the final enforcement for HIPAA was released that

identifies the procedure for complaints of HIPAA violations and

provides for civil monetary penalties that can be assessed for

violations of HIPAA.

The United States Department of Health and Human Services, in

concurrence with other state and/or federal departments

administrates the enforcement of HIPAA.

HIPAA and Paper Transactions

It is important to note that a dental office may not be subject to

the privacy rules, hence may be exempt from HIPAA IF a dentisthandles insurance or other business transactions on paper.

However, wh en the paper is exchanged or inpu t into

electronic form at some point, such as where the paper is

submitted to an insurer, then the transaction is subject to HIPAA.


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Presentation Overview


Basic components of a computer and how they work.

Basic Office Network Layout.

Basic PC Trouble Check List common issues.

Most common issues that may slow down your PC.

Importance of Security How to enforce it.

High level view of HIPPA requirements.

You have a better understanding of computers and basic troubleshooting

skills that will help you do your own troubleshooting, or identify and

document issues before you call your IT support.

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List of Resourceshttp://www.ehow.com/about_5267444_hipaa-dental-office-

procedures.html#ixzz1Csp2Bowl

http://lavasoft.element5.com/products/ad-aware_se_personal.php

http://www.google.com/

http://support.microsoft.com/?ln=en-gb

http://office.microsoft.com/en-us/support/

http://www.symantec.com/index.jsp

http://www.microsoft.com/security_essentials/

http://www.comptia.org/home.aspx

http://www.youtube.com/results?search_query=computer+trainingPresentation may by found at:

www.gjdsolutions.com/Presentations/SDDS
http://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://lavasoft.element5.com/products/ad-aware_se_personal.phphttp://www.google.com/http://support.microsoft.com/?ln=en-gbhttp://office.microsoft.com/en-us/support/http://www.symantec.com/index.jsphttp://www.symantec.com/index.jsphttp://www.microsoft.com/security_essentials/http://www.comptia.org/home.aspxhttp://www.youtube.com/results?search_query=computer+traininghttp://www.youtube.com/results?search_query=computer+traininghttp://www.youtube.com/results?search_query=computer+traininghttp://www.comptia.org/home.aspxhttp://www.microsoft.com/security_essentials/http://www.symantec.com/index.jsphttp://www.symantec.com/index.jsphttp://office.microsoft.com/en-us/support/http://office.microsoft.com/en-us/support/http://office.microsoft.com/en-us/support/http://support.microsoft.com/?ln=en-gbhttp://support.microsoft.com/?ln=en-gbhttp://support.microsoft.com/?ln=en-gbhttp://www.google.com/http://www.google.com/http://www.google.com/http://lavasoft.element5.com/products/ad-aware_se_personal.phphttp://lavasoft.element5.com/products/ad-aware_se_personal.phphttp://lavasoft.element5.com/products/ad-aware_se_personal.phphttp://www.google.com/http://www.google.com/http://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.htmlhttp://www.ehow.com/about_5267444_hipaa-dental-office-procedures.html

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Thank you for your attendance and

participation.

Have a great day.


Presented by Corina Leon

Owner, GJD Solutions

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Presentation may by found at:

sdds4.pdf

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