SEAN CONNOLLYSacramento, CA 95831 sean.connolly55@gmail.com (916) 505-4209

SUMMARY OF QUALIFICATIONS

Experienced in providing outstanding customer service

Very personable worker who works well in team environments

Resourceful and creative in optimizing available resources

Ability to work effectively and learn rapidly

Proficient with MS Office, Word, Excel and PowerPoint

Enthusiastic professional with strong work ethic and attention to detail

Experienced in utilizing various POS systems Excellent written and verbal communication

skills

EDUCATIONBarry University, Miami Shores, FLBachelor of Science in Sport Management with a Minor in Business Administration, GPA: 3.3/4.0 May 2015

SPORT RELATED PROFESSIONAL EXPERIENCESan Francisco Fire, Pleasanton, California February 2015-- CurrentOperations & Marketing Intern∙Assisted in the planning & organizing for events∙Contacted companies for promotions, barricades, and lodging ∙Coordinated volunteers to maximize efficiency and assign roles∙Researched companies to find potential sponsors∙Developed mission statement

Miami Heat, Miami, FloridaBox Office Representative October 2013 – May 2014∙Sold tickets for Miami Heat games, family shows, and concerts∙Gave excellent customer service with a smile∙Resolved issues with and located customers’ tickets∙Provided valuable information about seat location, arena entrance, etc. ∙Went above and beyond to create extraordinary moments for customers

IMG, Sony Open 2014, Key Biscayne, FloridaTicket Sales & Will Call Representative March 2014 – April 2014∙Sold tickets for various sections of Sony Open tennis tournament∙Represented IMG with outstanding customer service and professionalism∙Provided customers with seating information, price tiers, best areas, etc. ∙Dealt professionally with cancellations of matches and issuing paperwork to disgruntled customers

Barry University, Athletic Department, Miami Shores, FloridaSports Information Assistant August 2012 – May 2014∙ Recorded game statistics and substitutions∙ Assisted with facility management and set up equipment, electrical, and camera∙ Took photographs of athletic events and individual athletes for school website∙ Assisted announcer and statistician with in-game fouls, substitutions, and multiple occurrences∙ Worked the scoreboard for volleyball, soccer, and baseball

Miami Dolphins, Miami, Florida Ticket Sales and Crowd Control Spring 2012 ∙ Sold tickets for WrestleMania, Columbia vs. Mexico, Monster Truck Jam∙ Performed crowd control for WrestleMania Axxess∙ Directed patrons to restrooms, gates and will call ∙ Greeted patrons attending entertainment events∙ Controlled flow of customers to various venues and attractions

ADDITIONAL PROFESSIONAL EXPERIENCELeslie’s Pool Supply, Sacramento, California Lead Sales Associate Summer 2011-2014∙ Greeted customers and ascertained what each customer wanted or needed∙ Reconciled drawers and ensured zero overages/shortages∙ Place special orders or called other store locations to find desired items∙ Describe merchandise and explain use, operation, and care of merchandise to customers

SPORT VOLUNTEER EXPERIENCE∙ Moonlight Madness, assisted with setup, event operation and teardown 2012∙ Miami Dolphins Special Teams, helped serve food at community event in South Miami 2012∙ Barry University games, helped facilitate game day operations 2011∙ Greenhaven Soccer, helped run practices and games as an assistant coach 2010

AWARDS & ACTIVITIES∙ Semester abroad in Prague, Czech Republic Fall 2014∙ Exchange Student Representative, Student Council Anglo-American University Fall 2014∙ Member of Delta Epsilon Iota Honor Society 2012-Present ∙ Dean’s Honor List 2011-2012∙ Member of Barry University Sport Management Association 2011-2012∙ Received Academic Scholarship 2011-2014