search intent, content & customer micro-moments - share16 keynote, chris bennett

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Search Intent, Content & Customer Micro-Moments Chris bennett CEO/Founder

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Page 1: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Search Intent, Content & Customer Micro-Moments

Chris bennett CEO/Founder

Page 2: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Presentation Topic // Presenter’s Name 2

Chris BennettCEO/Founder

/97thfloor

@chrisbennett

/97thfloor

/97thfloor

Page 3: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
Page 4: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
Page 5: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
Page 6: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
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There IS A major issue in OUR industry right now

Page 8: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

We have no confidence

http://www.adobe.com/content/dam/Adobe/en/solutions/digital-marketing/pdfs/adobe-digital-distress-survey.pdf

Page 9: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

http://www.adobe.com/content/dam/Adobe/en/solutions/digital-marketing/pdfs/adobe-digital-distress-survey.pdf

Even in our Organizations

Page 10: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

I sympathize

Page 11: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

There is always something new

Page 12: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

We are wearing too many hats

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@brightedge #share16@brightedge #share16

Spinning our wheels

61% of marketers think that, for most companies, digital marketing approaches are a constant cycle of trial and error.

Page 14: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Just keeping up with search is crazy

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Machine Learning

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Mobile

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@brightedge #share16@brightedge #share16

This doesn’t work

Noisestrip away the

Page 18: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Stop worrying about the next update

Page 19: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

@brightedge #share16@brightedge #share16

and go back to the beginning

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@brightedge #share16@brightedge #share16

At the root of search is one thing.

Page 21: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
Page 22: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

The Search Engine that solves user’s questions is the Search

Engine that wins.

Page 23: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

The Content that solves user’s questions is the Content that

wins.

Page 24: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

- Eric Schmidt, 2011

Page 25: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

@brightedge #share16@brightedge #share16

Google is always going to be improving this process

Google will always be improving this

http://searchengineland.com/faq-all-about-the-new-google-rankbrain-algorithm-234440

Page 26: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

The buyer’s journey now starts before the click

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#0Rank ZERO

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Extra RealEstate

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Co-brandwith Google

Page 31: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

@brightedge #share16@brightedge #share16

Powerful

Page 32: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

The buyer’s journey starts at Rank 0

Page 33: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett
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Traffic Increased After Snippet

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Tip to ensure click throughs

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Snippet = Traffic

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Lost Snippet = Lost Traffic

http://searchengineland.com/swapped-losing-google-featured-snippet-case-study-228899

Page 41: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

9 steps to dominate quick answers

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1st, you have to rank on page 1

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2. Optimize the snippets you already have

click on "Data Cube", enter in your domain, and then click on "content strategies" then click on "quick answers"

Page 44: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

3. Take your competitors snippets

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Wiki’s and “how to” sites are your competitors too

Page 46: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

4. Answer questions in your content

http://www.slideshare.net/ghergich/featured-snippets-are-the-most-exciting-thing-in-search

Page 47: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

The Content that solves user’s questions is the Content that

wins.

Page 48: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

5. Use BrightEdge to see power questions you currently rank for

Look at your regular KW rankings and filter by questions to find new opportunities

Page 49: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Look at your competitors KW rankings and filter by questions to find new opportunities

6. Use BrightEdge to see power questions your competitors rank for

Page 50: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

7. Grab outside data for ideas

answerthepublic.com

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Make the pathway easy for Google

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8. HTML Roles

The roles, their characteristics, the states and properties they support, and specification of how they may be used in markup, shall be considered normative.

http://www.slideshare.net/ghergich/featured-snippets-are-the-most-exciting-thing-in-search

Page 53: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

8. HTML Roles

http://www.slideshare.net/ghergich/featured-snippets-are-the-most-exciting-thing-in-search

Page 54: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

9. Header Tags

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Videos work too

Quick Answers pulls from the audio transcription not the description

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RECAP1. Rank in top 102. Optimize existing snippets3. Take competitors snippets4. Answer questions5. Find questions you already rank for (but no snippet)6. Find questions your competitors rank for (but no Snippet)7. Grab outside data8. HTML Roles9. Header tags/Meta data

Page 57: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Quick answers is now

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@brightedge #share16

I want to finish with a look into the future

lets take a trip to the future

Page 59: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

@brightedge #share16

I want you to walk away 2 steps ahead of the competitionI want you to walk away steps ahead of your

competition

Page 60: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

@brightedge #share16

With a formula that will ensure you are the best result for the query

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TF-idf

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http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.115.8343&rep=rep1&type=pdf

TF-IDF has been used for years by computer scientists

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In fact it is referenced in Google Patents

https://www.google.com/patents/US7996379

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@brightedge #share16@brightedge #share16Yet very few are focusing on it

Page 65: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Term Frequency (TF)- The number of times a term appears in a specific document- Measure of the importance of the term with in that

document

Inverse Document Frequency (IDF)- Measure how common the term is across an entire collection of documents

TF-IDF

https://97thfloor.com/term-frequecy-analysis

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It Works!

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It Works!

https://draxe.com/coconut-oil-uses/

Page 70: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

TF-IDF helps you identify missing themes in your content

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@brightedge #share16@brightedge #share16

Full circle

Page 73: Search Intent, Content & Customer Micro-Moments - Share16 Keynote, Chris Bennett

Chris bennett CEO/Founder

[email protected]

www.97thfloor.com@chrisbennett

/97thfloor