2009 Information Technology

Residential Survey• Measures based on city & community goals• Follows up 2000 & 2004 Seattle surveys• 1064 Phone Surveys• Oversamples of Hispanic/Latino and African-Americans

•10 Focus Groups with 310 community members• Filipino, Spanish Language, African Americans, Somali, Korean, Chinese, Vietnamese, & Grad Students, including many cell only users

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About 10% reported “a disability, handicap, or chronic disease that keeps [them] from participating fully in work, school, housework or other activities .”

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How to improve Internet: Price (47%), Speed (26.7%) 7

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Civic engagement• Just over half participate in a community

group. Slightly less get information about their local community via web or e-list.

• African Americans more likely to participate, but not electronically. Caucasian respondents were more likely to participate both in person and electronically.75% willing to be contacted

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From The Focus GroupsIt’s important for everyone, esp. our kids.

Computers are expensive, and so is Internet access

Lots of people in our community are afraid of Hackers and Scams

I wish I could get free Internet access in order to make my home expenses lower – and we would often use the Internet

We need more computers in (Chinese, Spanish, Vietnamese, Somali, Korean…)

Trusted and culturally relevant places and teachers are important

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• High interest, want to give opinions.

• Need to address comfort and trust.

• Need full services in their language.

• Barrier could be literacy, and/or English.

• May not know what participation means.

From The Focus Groups: Government Info

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In sum

• We’re well wired.

• High interest in more speed.

• Still disturbing difference in access level and use of services.

• Cost is largest barrier for entry and high speed.

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•High speed Internet cost•Training•Help purchasing computers •Maintaining them safely and securely

How to increase technology adoption

For more info

Information Technology Access and Adoption in Seattle

• Seattle.gov/tech/indicators

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