Design Thinking and Innovation

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high energy

catalyz low energy

high moodlow mood

Our goals for this Meetup

Community ImpactSkill building

What’s your Transformation story?

We are facing profound changes in every sector

• Rise of Mobile• Cloud platforms

and services• Open source• Machine Learning• AI• Automation• Internet of Things

Technology• Multiple

generations• Culture of

entrepreneurship • Purpose driven

economy• Competition for

talent• Virtual staff

Workforce• Expectations

focused on speed, convenience and personalization

• Technology driving new experiences

Customers

Skills needed in 2020

• Complex Problem Solving• Critical Thinking

• Creativity• People Management

• Coordinating with Others

• Emotional Intelligence

Learners must cultivate 21st

century skills, capabilities, and attributes

• Emotional Intelligence• Curiosity

• Creativity• Adaptability

• Resilience

• Critical Thinking

Learning & Innovation Skills

• Creativity and Innovation• Critical Thinking & Problem

Solving• Communication

• Collaboration

Communication

Sharing thoughts, questions, ideas, &

solutions

Critical Thinking

Looking at problems in a new way and linking

learning across subjects & disciplines

Creativity

Trying new approaches to get things done equals innovation & invention

Collaboration

Working together to reach a goal, putting talent, expertise, & smarts to

work.

Curiosity

The capacity for inquiry and the desire and

ability to learn about something

Design Thinking

It (innovation) always starts and ends with leadership. If leaders aren’t understanding,

embracing, and valuing innovation, why would anybody else in the organization?

-Sarah Patterson, Executive Vice President and Chief Operating Officer,

Virginia Mason Medical Center

Space Makers

Risk Takers

So you want to be a Spacemaker…

Human-Centered Goals Sweat the Small StuffTeam Climate

So you want to be a Spacemaker…

Human-Centered Goals Sweat the Small StuffTeam Climate

The questions we ask frame the solutions we get

Design a better suitcase

Design a Better Suitcase

How might we design suitcase-free travel?

• We need to increase app downloads!

• We need to generate $10M in revenue

• Make our marketing emails better

• Design an onboarding module

• We need a leadership class

Are you inspired yet?

Human-Centered Goals

What’s your hill?

WHOWho are your users?

WHATWhat need are you solving?

WOWHow will you measure success/delight?

IBM Design Thinking

IBM Design Thinking

Firsttimemanagerscan’twaittoconduct1:1sandcareer/compconversationsbecausetheyfeelconfident,supportedandpreparedtohelptheirteammembersgrow

Withapartner,chooseoneofthesegoals,(oraprojectyou’recurrentlyworkingon)andrewriteusingtheWho/What/Howformat

WeneedanewonboardingvideoforourcustomersWeneedaleadershipprogramMakesureeveryoneistrainedonnewcomplianceregulations

Your turn!

So you want to be a Spacemaker…

Human-Centered Goals Sweat the Small StuffTeam Climate

Model for Team Effectiveness

Psychological Safety

• When someone makes a mistake in this team, it is often held against him or her (R)

• In this team, it is easy to discuss difficult issues and problems.

• In this team, people are sometimes rejected for being different (R)

• It is completely safe to take a risk on this team.

• It is difficult to ask other members of this team for help (R)

• Members of this team value and respect each others' contributions.

Remember Iceland?

Failure Bow

Your “Hill”

How might we design team rituals,

norms, or activities that could

create the same energy and

climate as “yes, and” and the failure

bow, in a way that feels accepted,

safe and sticky for your colleagues?

So you want to be a Spacemaker…

Human-Centered Goals Sweat the Small StuffTeam Climate

Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work.

- Teresa Amabile “The Power of Small Wins”, HBR

Catalysts

Setting clear goals

Allowing autonomy

Allowing ideas to flow

Learning from problems and successes

Helping with the work

Providing resources

Providing sufficient time

Positive inner work life not only makes employees feel happy and engaged in their work, it leads to better performance including higher creativity and productivity.

Supporting Positive Inner Work Life

Nourishers

• Respect

• Recognition

• Encouragement

• Emotional support

• Affiliation

Toxins

• Disrespect

• Discouragement

• Disregard for emotions

Journey Map your week

Reflect on your week so far and map out each of the moments where you’ve received or felt a “Nourisher”, as well as experienced any “toxins”

Have you provided any nourishers or toxins to others this week?

Scenario Training!

Scenario Training

Form a group of 3 or 4

Review the scenario your team is handed

Discuss the scenario and brainstorm how you might respond to this situation

Come up with a short skit and be prepared to act it out…

Taking it Home!

http://designthinking.is/

Step 1 Step 2

Every failure has a story.

Every story has a lesson.

Come join Seattle's bravest leaders as they share their biggest fuckups!

Tuesday,November14

Tickets

http://bit.ly/SEA-FUN

November

Members Like You!