secure communications in healthcare: do you know all your options?
TRANSCRIPT
SECURE COMMUNICATIONS IN HEALTHCARE: DO YOU KNOW ALL YOUR OPTIONS?
DATA SECURITY
The average cost of a data breach for a healthcare provider is around $2.2 million
Overall, healthcare data breaches have cost the industry about
$6.2 billion
WHAT IS ENCRYPTION?
Encryption: Conversion of plaintext to ciphertext through the use of a cryptographic algorithm
Plaintext Encryption “key”
Ciphertext
WHAT DOES IT MEAN TO BE HIPAA COMPLIANT?
HIPAA Security Rule:“Protect the privacy of individuals’ health information while allowing covered entities to adopt new technologies to improve the quality and efficiency of patient care.”
YOUR OPTIONS FOR ENCRYPTED COMMUNICATIONS
Secure Texting Apps Secure Messaging on Wi-Fi Phones Encrypted Pagers
SMARTPHONES
• Make clinicians more accessible• Improve many clinical workflows• Facilitate voice and
text-based communications
SECURE TEXTING APPS
• Give staff web access to the full employee directory
• Access on-call schedules • Facilitate easy messaging to
individuals or groups
• Reach the right person with the right message, on the right device, at the right time
PROTECTING SENSITIVE INFORMATION WITH SPOK MOBILE
• Provide security for ePHI• Meet HIPAA and HITECH Act guidelines
with a business associate agreement (BAA)
• Encryption via SSL connection – application, as well as data during transit and storage— Text, images and video files
• Remote device wipe and automated message removal
• Application screen lock and access code
SECURE MESSAGING ON WI-FI PHONES
Device agnostic secure texting app
Seamless encrypted communications
Clinical workflow tool
Integration with hospital’s phone network
• One-way or two-way alphanumeric paging
• Messages are encrypted and device has screen-lock to protect sensitive information
• Messages are sent through the same trusted paging network
ENCRYPTED PAGERS
SPOK MOBILE™
• Secure receipt of page messages on smartphones
• Messages sent to WME Groups and eGroups will deliver the message to the Spok Mobile smartphone if the pager number is a follower
• Supported on Apple and Android operating systems
• Redundant pager feature allows users to receive messages on both pager and smartphone
• Included as part of your Spok bill• Hosted Solution – no hardware to install at
your site• Maintained 24/7 by Spok
Use your Spok pager number for smartphone communications
SEND MESSAGES AS YOU ALWAYS HAVE
2. Smartphones receive the message
Desk Phone Computer
Paging Alphamate
1. Messages are sent to Spok pager numbers via normal methods
Operator Dispatch
Send a Page Spok Web Directory
SUMMARY
• The healthcare environment is complex and constantly changing
• Specially designed apps offer secure interoperability• Encryption should be accompanied with policies and standards • Security standards around communication don’t need to
interfere with care
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
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