NSW Department of Education

Secured Internet Edge project

Introducing greater internet capacity for your school

NSW Department of Education

Thanks for joining today’s Skype session

We will be installing a dedicated internet link that will increase capacity and provide you with a secure internet service.

This session is to provide you with the information you need.

NSW Department of Education

Presenters• Louise Prasnicki – Project Coordinator

• Sachin Rastogi – Senior Network Engineer

• Kathryn Adams – Business Change Analyst

NSW Department of Education

Why is DoE changing the internet service?

• As part of Telecommunication Strategic Plan 2017-2020, DoE aims to deliver network speed greater than 1Mbps per student by 2020.

• Secured Internet at the Edge is an enabler for this strategy.

NSW Department of Education

Benefits of the new internet serviceThis new internet service will:

• boost internet capacity.

• prepare schools for future e-learning trends.

• protect schools from cyber threats.

NSW Department of Education

Installation: Pre-installation and cutover• Each school has a separate cutover time and date, as

specified in the email sent to your principal and yourselves.

• This will mention two school visits:

o The first visit will involve a third-party technician carrying out a pre-installation, which will take about 1 hour (with no impact to the school network).

o The second visit is for the cutover itself which will take up to 3 hours (and will include a network outage)

NSW Department of Education

Network outage

• During the cutover period, there will be a network service outage of up to three hours.

NETWORK OUTAGE

NSW Department of Education

Your role as school contactResponsibility of School Primary Contact

• Complete BeforeCutover Steps

5 Days Prior

• Raise any technical concerns

3 Days Prior • Complete

Cutover day steps

Cutover Day

NSW Department of Education

Your role BEFORE cutover day

As the project team’s contacts, your role will include:1. Complete this school technology and pre cutover testing form so that the

project team understands your requirements (5-10 mins)

2. Organise any third party providers (IT support) who may manage devices such as iPad’s to update iPad settings prior to the cutover (e.g. Wi-Fi settings on iPads)

⎼ proxy and DNS settings on devices need to be set to automatic (Refer details on slide 18 onwards)

3. ensure that the staff email has been distributed around your school (originally sent to your Principal) so that staff and teachers are prepared for the change

4. providing access for our technicians to the communications room (the room that houses the current Cisco router) on the day.

Needs to be completed 5 days prior to cutover date

NSW Department of Education

Your role on day of CutoverAs the project team’s contacts, your role will include:

1. carrying out user testing after the cutover

2. Complete the post cutover user testing form

NSW Department of Education

What will change for staff and students?

• The new internet service changes the way you log onto the internet.

NSW Department of Education

No change for school-owned Windows devices

• There will be no change to the way you access the internet on school-owned Windows devices.

• So off you go.

• Remember: Logout or lock your device whenever you walk away.

NSW Department of Education

A change to the internet accessprocess for BYODs

After cutover, everyone who uses a BYOD or school-owned non-Windows device* will need to access the internet by:

• browsing to: http://detnsw.net

• logging into the portal with: firstname.lastname@detnsw**

• You may need to check that the Wi-Fi is connected (usually detnsw)

• Bookmark the detnsw.net portal as you will use it everyday.

* Chromebook, iPad, Mac, iPhone, Android or Windows BYOD** Note that in line with the User Logon Experience project, staff and teachers will need to enter their full email address

NSW Department of Education

Make sure you log out of the internet• On shared devices, you will

also need to logout of the internet via the portal (go back to http://detnsw.net) and click the Logout button.

• This will avoid someone else logging into the computerand browsing with your user name.

NSW Department of Education

Access support material

https://education.nsw.gov.au/technology/projects-and-initiatives/Secured-Internet-Edge

NSW Department of Education

Support documents

Video for BYODs and school-owned non-Windows devices (two minutes): explains the login process

Quick reference guide for Secured Internet at the Edge

Troubleshooting guide for BYODs and school-owned non-Windows devices

Troubleshooting guide for school-owned Windows devices

NSW Department of Education

Quick Reference Guide for BYODs

NSW Department of Education

Upgrade Apple iOS before CutoverApple iOS V12.4 or higher, DNS Auto, Proxy Auto

Please note that if you have an MDM (e.g. Zuludesk), we recommend that you upgrade Apple iOS on ipads to v12.4 or higher BEFORE the cutover

(See screenshots next pages)

• Proxy=Auto

• Zuludesk - Auto Proxy: URL leave BLANK

• Jamf Pro - Auto Proxy : Proxy URL leave BLANK

• DEVICES MUST BE REBOOTED ON THE DAY BEFORE ATTEMPTING TO CONNECT and browser cache should be cleared (e.g. to clear Safari browser cache)

If you are running old devices that cannot run the latest iOS, but running the most up-to-date version supported by that device, it will still work as long as you include the Proxy URL: http://pac.det.nsw.edu.au/fib/proxy.pac

NSW Department of Education

Jamf Pro MDM Wifi SettingsProxy set to Auto, Proxy URL = none

NSW Department of Education

ZuluDesk MDMWifi Config Recommended Settings – Proxy Auto

NSW Department of Education

ZuluDesk MDMWifi Config Recommended Settings – Continued…

Global HTTP Proxy – Should be Blank

NSW Department of Education

Webclip Login/Logout Internet via e.g. Jamf Pro and ZuluDesk MDMsWebClip to Browser ‘Login/Logout of Internet’ Recommended

NSW Department of Education

Getting assistance If you do experience any issues, please restart your device and try again, before calling EDConnect on 1300 32 32 32 or raising a ticket through the self-service portal