securvoice call recording
DESCRIPTION
SecurVoice can record IP, Analog or Digital all on the same platform. SecurVoice is browser based and interfaces to all major automation software systems for easy call retrieval. SecurVoice provides for Agent Evaluation, Dispositions, Report Engine and optional screen capture.TRANSCRIPT
SecurVoice from CSS
Call Recording and Screen Capture Solutionsfor the Security Industry
www.securvoice.net • 580 237 8100 • [email protected]
• Telephony Solutions to the Security Industry
• SecurVoice recording system
• NetVanta PoE Managed Switches and Routers
• nCall TAS Software
• Support and Service
• SIP trunk circuit provider
• 25 Years Security Industry Experience
Who is CSS
• Call recording platform for Analog, Digital & IP
• Video – Screen recording platform*
• Remote and Local recording solution
• Browser based application
• Automation Software Interface with to Bold, SIS, Micro Key, IBS, SGS, MAS & Monitor Soft
• Agent Evaluation, Report Builder, Dispositions
option*
What is SecurVoice
Features
• 100% .Net Technology
• Run management reports with report builder
• Scaleable from 4 to 4 thousand channels
• MySQL Server support
• Network based storage with auto backup
• Save and Email recordings
• Bookmark recordings
• Evaluation and scoring
• Multi level Permission based access
Features
• Record on Demand
• Free agent seating (Bob to Mary to John)
• User Groups and Profiles (Operators, Sales, Techs)
• Self Monitoring with email notification*
• Full Call details
• Alarm Escalation* diagnostic tools
• WAV file encryption. DES, RC2, Triple DES, Rijndeal
• Programmable operator screen capture
Digital, Analog & IP recording in 1 location
LAN
66 Block
CSS IPx Hybrid PBX or other PBX
Digital Phones
IP Phones
Managed PoE Switch
SecurVoice Recording & Storage Server
Analog Phones
LAN
SecurVoice Digital & IP recording in 3 locations
66 Block
66 Block
CSS IPx Hybrid PBX or other PBX
Digital Phones
Digital Phones
IP Phones
IP Phones
Managed Switch
SecurVoice Recording Server
SecurVoice Recording Server
SecurVoice Storage Server
SecurVoice Recording Server
MPLS
LAN
LAN
LAN
100% Web based user interface
Agent Evaluation with unlimited customizable forms & questions
Custom Reports & Analytics
Custom Reports & Analytics
Quick Select Recording Bar
Alarms
Help
Play a recording from SecurVoice, evaluate & comment
Play a recording from SecurVoice, evaluate & comment
Automation Software Integration
Screen Capture.
Storage Management
•Supports multiple databases including MySQL & SQL
•Centralized Server or DVD storage
•Scheduled and rules-based transfer
•Scheduled and rules-based file purging
•Scheduled and rules-based backup
Telephony, SecurVoice, Network and SIP trunk information provided by Communication Service Solutions.
www.comservicesolutions.com for all your telephony, network switches, SecurVoice call recording, nCall TAS software and SIP trunk needs.
Contact
David [email protected]
Direct 580 548 1605Tel. 1 866 727 4300