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ABOUT US
Facilitating Organizational Improvements
Consulting & Advisory Services
QAI Global Services
QAI Global Services, the consulting division of QAI,
addresses Operational Excellence. Organizations achieve
Operational Excellence through deployment of best
practices and processes in areas of Process Management,
Quality Management, Innovation Management, Project
Management, IT Service Management and others.
Enabling Competency Development
Workforce Development Services
QAI Global Institute
QAI Global Institute undertakes research, houses the
Bodies of Knowledge and administers certifications leading
to workforce development.
It focuses on creating international training products and
services to address Competence Development,
Assessments and Certifications to cater to the large pool of
manpower requiring skills for increased employability.
QAI is a leading global consulting and workforce development organization addressing ”Operational Excellence” in
knowledge intensive service organizations.
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Enabling efficiency by leading the journey from
Process Excellence to
Operational Excellence to
Business Excellence
QAI JOURNEY
1980 1980-1993 1993 2000 2004 2005 2006 2008 2009 2011
Quality Assurance Institute
(QAI) Inc. founded by
William E. Perry
Rapid expansion of US operations;
set-up pan-national chapters of the
Quality Assurance Association;
launched multiple professional
quality certification programs
First phase of international
expansion; QAI India
established by Navyug Mohnot
Second phase of international
expansion; established an
office in Singapore
Established QAI offices
in China and Malaysia
Developed Professional
Certification for Project
Management
Acquired controlling stake in
Unicom, a UK based company;
established it as QAI UK
Brought all international operating
entities under QAI India
Further enhanced certification
portfolio; new certifications launched
for BA, Process Engineering & entry
master level for Testing & QA
ETI comes under
QAI umbrella
Divested stake in Unicom (QAI UK);
reorganized operations to focus on
A&C and WFD independently;
preparing the organization and the
team for the next phase of QAI’s growth
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DELIVERY MODEL / SERVICE INTERVENTATIONS
Appraisal / Audits Consultancy E-Learning
Trainings &
Conferences
Certifications
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Quality
Assurance
Continuous
Improvements
Analytics
Innovation
QAI's Business Canvas on Outcomes delivered through Operational Excellence Interventions
How do we increase scale while
not compromising on Quality and
effectiveness?
How do we maintain
agility and
responsiveness even
as we grow rapidly
and delivery work from
across geographies?
As our organizations grow
more complex, how do
we simplify our systems &
processes and deliver at
high velocity to our
customers?
How do we increase
our revenues without
adding significantly to
the manpower costs?
How do we attract,
retain and engage our
Talent in an environment
of hyper competitiveness
and changing
aspirations?
How do we increase
customer
retention and provide
sustenable value
propositions?
Productivity
Csat
Esat
Market Share
Improved Profitability
Improved Revenues
Key Talent Retention
Surveys
Process
Capability
Agility,
DevOps
Automation
Cloud
Systems
Outcomes Enablers Business Dilemmas
Talent
Capability
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HOLISTIC VIEW OF QAI SERVICES
Consulting
Individual
Certifications
Sustainable Improvements
• Operations Improvement
• Quality & Process Improvement
• Benchmarking & Productivity
• Human Capital Development
• Innovation Management
• Change Management
• Project Management
Global Standards/
Models
• CMMI
• P-CMM
• ISO 9001:2000
• ISO 20000 (ITIL)
• ISO 27001 (BS 7799)
Regulatory Standards
• SAS 70
• SOX
• COBIT
Platform for
Knowledge Sharing
• STC- Software Testing
Conference
• Industry Conferences
• QUEST- Quality
Engineered Software
Testing Conference
• QAI Symposium
Leverage 500+
Man Years of
Expertise
• Web technology/CBT’s
• 24X7 Delivery
• Organization wide coverage
• Standardized delivery
• SCORM 2.1 Compliant
• Supports pedagogy of
organizations • CSQA
• CSTE
• CSPM
• ITIL
• PMP-CTP • CBTL
• CBQA
• Six Sigma – YB, GB,
BB, MBB
• CSM
• SAFe Agilist
• DevOps Foundation
Industry Centric
• Software Engg. & Mmt.
• IT Services Mgmt.
• BPO/ITES
• Agility and DevOps
Framework Centric
• CMMI
• SCRUM
• Six Sigma
• ITIL
• PM BoK
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QAI GLOBAL - MISSION
Mission
Career Framework Design
Skill Assessments
Learning Design
Learning Delivery (ILT)
Online Learning
Certifications
Org. Assessment
Process Definition
Process Implementation
Process Benchmarking
Appraisals & Audits
Process Outsourcing
Metrics Program
Enabling High Maturity
Productivity Improvement
Workforce Transformation
Centers of Excellence
Innovation
To create a measurable, and sustainable
competitive advantage to our clients
Focus Facilitating Operational Excellence
People Process Performance
Software Engineering &
Management
Software Testing &
Quality
Service
Management
Project, Program &
Portfolio Management
Innovation
Management
Business Process
Improvement
Human Capability
Management
Practices
Solutions
Agile Methodology
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OUR BUSINESS AND STRENGTH
Business
175+ courses from 12 categories offered
through corporate in-house trainings,
blended open-house classroom trainings and
live online trainings.
Classroom trainings in more than
15+ countries from 5 Continents
• Asia
• Africa
• Australia
• Europe
• North America
Key Strength
30 Years of Existence
Industry relevant training with hands on
case studies, exercises and rigorous
testing and evaluation framework
Globally accepted accreditation from
various governing bodies
Biggest pool of instructor base with
15+ years of Industry and teaching
experience
Customers
Trained 180000+ working professionals
across the globe
Delivered 1700+ corporate In-house
training in more than 15+ countries
Registered vendor of more than
1500+ corporates for any training related
requirements
Delivered blended mode of training with
95%+ success rate for all the trainings
which have exams
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QAI GLOBAL PRESENCE
Classroom Training
Bangladesh
China
India
Japan
Jordan
Malaysia
Oman
Philippines
Russia
Saudi Arabia
Singapore
South Korea
Thailand
Turkey
Vietnam
Canada
USA
Belarus
Belgium
Finland
France
Germany
Latvia
Lithuania
Malta
Romania
Turkey
UK
Ukraine
Botswana
Congo
Egypt
Ethiopia
Kenya
Malawi
Namibia
Nigeria
Tanzania
U.A.E.
Uganda
Zambia
Zimbabwe
Australia
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GLOBAL PARTNERS & ALLIANCES
Has partnered with IT Preneurs
to co-develop enhanced QAI
courseware and examinations
for Agile offerings
QAI is one of the largest
Transition Partners of SEI
offering the CMM®, CMMI® and
PCMM® suite of services.
QAI is an Authorized Training
Delivery Partner of HDI the
world's largest IT service and
support membership association.
QAI has a robust Innovation
Practice that derives from the
basic principles of the International
Association of TRIZ (MATRIZ).
QAI is an accredited Global
Registered Education
Provider (R.E.P.) affiliated
with the Project Management
Institute (PMI®), USA.
QAI is the authorized partner of
People Cert for IT Service
Management and Project
Management course and training.
QAI is the Registered
Education Provider (REP®) of
the internationally recognized
body, the Scrum Alliance®.
NASSCOM and QAI announced
the first ever nationwide launch
of "Certification programs for
Building Frontline Managers" for
ITES- BPO industry in FY 2005.
QAI has partnered with Singapore
Computer Society to promote
quality assurance certifications and
quality best practices amongst IT
professionals in Singapore.
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DEFINING MOMENTS
Ministries & Government Associations
Hires QAI yet again to bring transactional excellence using
SIX SIGMA to the functioning of 30+ Public Agencies.
Trained over 600+ Master Black Belts. Executed 400+
Improvement Projects and helped them save millions..!
Government of Singapore
Government of Eygpt
QAI wins eight Global bids of the Egypt Government funded
project for end-to-end CMMI® Implementation and Process
capability development across 40 local companies.
NASSCOM, India
QAI has developed Certification Programs for the front-line
managers in the BPO industry: CBTL-1 & CBQA which are
part of the NASSCOM Executive Development Program.
Consulting Organizations
Accenture
Accenture chooses QAI for process improvement
in their Software and BPO businesses in India, UK,
China, Philippines, Mauritius, and Male.
Deloitte
QAI wins eight Global bids of the Egypt Government
funded project for end-to-end CMMI®
Implementation and Process capability development
across 40 local companies.
Capegemini
QAI has developed Certification Programs for the
front-line managers in the BPO industry: CBTL-1 &
CBQA which are part of the NASSCOM Executive
Development Program
Technology Users
Emirates Airlines
Emirates Airlines chosses QAI for improving their
process, creating innovation, and also in building
Centre of Excellence for Quality
Cadbury Schweppes
Cadbury chosses QAI for improving their
process and setting up Centres of Excellence in
UK, India, and USA.
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650+ Yrs. Consulting Experience
620+ Excellence Journeys
200+ Professionals
300+ High Maturity Programs
30+ Countries
Facts
Top Fortune 500 Companies
World’s Top Software Enterprises
Top USA IT Companies
World’s Top Semi Conductor Cos.
Big 5 Consulting Firms
Leaders Engage Us
QAI CORPORATE CLIENTS
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35,000+ Assessed
180,000+ Trained
45,000+ Certified
10,000+ Community Members
27 Authorized Education Partners
157+ Corporate clients
Facts
Top Fortune 500 Companies
World’s Top Software Enterprises
Top USA IT Companies
World’s Top Semi Conductor Cos.
Big 5 Consulting Firms
Leaders Engage Us
QAI CORPORATE CLIENTS
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Awards & Recognition
QAI awarded the "Amity
Corporate Excellence Award for
achieving the enviable position
of one of the best and most
admired business organization.
Navyug Mohnot ,(CEO of QAI)
awarded the IIT Alumni Award for
"Outstanding Contribution to
National Development" for his
contribution to the space of
Operational Excellence to the IT
industry
QAI named among the top 16
companies across the globe that
provide outsourced learning
services in the 2010 "Training
Outsourcing Watch List" by
Training Industry
Navyug Mohnot, (CEO of QAI)
recognized as one of the leaders
who have shaped the Indian IT
industry in a cover story by
Dataquest, one of the largest IT
publications
QAI featured as one of the Top
100 Innovative IT companies in a
compilation by NASSCOM
QAI selected among the top 100
finalists in Asia by Red Herring
QAI selected research process
partner for the Annual
Economic Times BPO Awards
QAI Global Institute's online
suite of courses awarded 'best in
class' for providing global
eLearning solutions
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QAI TRAINING DOMAINS
1 A g i l e
Methods 2 D e v O p s 3 I T S e r v i c e
Management
11 B u s i n e s s A n a l y s i s
& Requirements
Management
4 B u s i n e s s
Process Improvement
5 D a t a
Science 6 H u m a n Capital
Management 7 I n n o v a t i o n
Management 8 P o r t f o l i o ,
Program and Project
Management
9 Q u a l i t y &
Process
Management 10 S o f t w a r e
Engineering &
Testing
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1 Agile Methods
CSM
SAFe
CSPO
PMI-ACP
Team Kanban Practitioner
Mastering Agile Scrum
Co-existence of
Agile and CMMI
TR
AIN
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DO
MA
INS
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Foundation Certification
Course
Introductory Course –
One Day
Introductory Course –
Two Days
Automation Technical
Workshop
2 DevOps
TR
AIN
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DO
MA
INS
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ITIL Foundation
ITIL Expert
COBIT5 Foundation
ITIL Master
ITIL Intermediate
3 IT Service Management
TR
AIN
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DO
MA
INS
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HDI Trainings
Certified BPO Quality
Analyst
Certified BPO Team Lead
PCMM®
CMMI® For SVC
4 Business Process Improvement
TR
AIN
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DO
MA
INS
Lean Six Sigma Green Belt
(LSSGB)
Lean Six Sigma Master
Black Belt
Lean Six Sigma Black Belt
(LSSBB) Certified Lean Practitioner
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Data Analytics with R
Data Analytics for
Six Sigma Professionals
Business Analytics Using R
Machine Learning
Without Coding
Machine Learning with Python
5 Data Science
TR
AIN
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DO
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INS
Data Visualizations with
Tableau and R
Hadoop-Big Data Analytics Data Analytics with Python Data Analytics with SPSS
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Overview to People
Capability Maturity Model
Essentials of Performance
Management
SEISM Authorised Course on
Introduction to People CMM®
Dynamic Communication
Excellence in Talent Management
– A Process Approach
6 Human Capital
Management
TR
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DO
MA
INS
Managing People – The first
step in the Management ladder
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7 Innovation
Management
TR
AIN
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DO
MA
INS
Business Process Innovation
Innovator 7-Skills Assessment
Tool for individuals
Innovative Problem Solving
workshop
Innovation Practitioner
Trainer certification program
Failure Analysis Workshop
Innovation for Business
Innovation Practitioner Certification/
MATRIZ L1 Certification program
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Management of Portfolios
(MOP®)
Software Risk Management
Project Management Plus
PMP® Contact Training Program
(4 DAYS)
Effective Project Management
for Leaders
8 Portfolio, Program and Project Management
TR
AIN
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DO
MA
INS
Program Management Professional
(PGMP®) Certification
PRINCE2 Foundation and
Practitioner Certification Training
(5 DAYS)
Managing Successful
Programmes (MSP®) (5 DAYS)
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SEISM Authorized
Introduction to CMMI® for
Development Ver. 1.3
SEISM Authorized Services
Supplement for CMMI®
SEISM Authorized Introduction
To CMMI® For Services Ver 1.3
Overview to CMMI® for
Services Ver 1.3
SEISM Authorized
Introduction to CMMI® – SVC
9 Quality & Process Management
TR
AIN
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DO
MA
INS
Overview to CMMI® For
Acquisition Ver 1.3
CMMI® For Services
Awareness Program CSQA Preparatory Training CASQ Preparatory Training
CMSQ Preparatory Training
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Agile Practitioner
Introduction to Selenium
Certificate Program in
Software Testing
V & V a CMMI Perspective
Cloud Computing
Essentials & Cloud Testing
10 Software Engineering & Testing
TR
AIN
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DO
MA
INS
Principles of Software Testing
Agile Test Strategies &
Management
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11 Business Analysis & Requirements Management
TR
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DO
MA
INS
Business Analysis (BA)
Foundation Workshop
Essentials of Requirement
Development
Defining and Validating
Requirements
Certificate Program in
Business Analysis
CSBA Certification Exam
Preparatory Training
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THANK YOU
Connect with us:
We look forward
to partnering
with you on your
Transformation
journey.
QAI India 1010 - 1012, Ansal Towers,
38 Nehru Place
New Delhi - 110019, India
Phone: +91- 11- 26219792, 26220580
customer_relations@ qaiglobal.com
QAI USA Major Plaza I
5728 Major Boulevard, Suite 602
Orlando, Florida 32819
Phone: +407-363-1111
customer_relations@ qaiglobal.com
QAI Singapore 391B Orchard Road #23-01,
Ngee Ann City Tower B,
Singapore - 238874
Phone:+65-6225-8139
customer_relations@ qaiglobal.com
QAI China Rm. 1211, No. 498 Guoshoujing Rd.
Shanghai
Zhangjiang Hi-Tech Park, Pudong New Area,
Shanghai, China Zip: 201203
Phone : +86-21-51314155
customer_relations@ qaiglobal.com
QAI Dubai Unit No: 3O-01-1575 Jewellery & Gemplex 3
Plot No: DMCC-PH2-J&GPlexS Jewellery &
Gemplex Dubai United Arab Emirates
customer_relations@ qaiglobal.com
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