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Chelsea MosesChelseamoses6@gmail.com 678-266-8967www.linkedin.com/pub/chelsea-moses

Summary of Qualifications

I began my career in hospitality July 2012 as front desk agent, and it has been my passion ever since. My first property was a four star, full service, 495 room property; with 7 meeting spaces, three grand master ball rooms, and three restaurants. After a year and a half I earned my associates degree in business in 2013, I then took on more responsibility as the front office supervisor where I created the schedule for all front desk staff, and worked closely with the front office manager. I enhance those skills on the job over the next 2 years, and was promoted to Assistant Front Office Manager in 2015; shortly after I earned my Bachelor’s Degree in Business Administration. I am currently the pm supervisor at the Hyatt, and have recently earned my MBA in Management September 2016. My hand on experience in addition to my education makes me a great candidate and asset to your company.

ExperienceCrowne Plaza Ravinia | 4355 Ashford Dunwoody Rd, Dunwoody, Ga 30346Guest Service Agent July 2012 – November 2013

Greet Guest upon arrival Check-in/ Check-out guest via Opera PMS system Credit/ Debit authorizations Cash handling

Front Office Supervisor Nov. 2013- January 2015

Front Office Scheduling for 11 guest service agents, 2 Lobby Ambassadors, 3 Drivers, and 2 Bellman

Implement new ideas and procedures to improve operations and customer satisfaction

Resolves guest service issues quickly, efficiently, and courteously Ensures market rates match rate codes Augmented an improved checklist of duties for employees to complete

according to their shift, in order to adjust to changes in company standards and procedure, which was adopted and then implemented by the management.

Assistant Front Office Manager January 2015- August 04, 2015

Chelsea Moses

Schedules Front desk staff Delegates specific task to team members Coordinates front office pre-shift staff meeting Develop staff into future leaders, supervisors, managers for the company Research and investigate customer accounts or open folios (balancing accounts) Processing guest folios through electronic database PMS system OPERA Maintains working relationships and communication with all departments Administrative ADP portal access for monitoring labor hours

Hyatt Regency Suites Windy Hill 2999 Windy Hill Rd, Marietta, Ga

Lead Guest Service Agent August 04, 2016 – present

Check-in/ Check-out guest via Opera PMS system Credit/ Debit authorizations form Guest service resolution/ recovery Increase guest service scores by effectively helping to improve employee work

performance Make new reservations through Reserve PMS system Shift Reports Cash handling Monitor the guest ledger daily as well as the credit limit report to ensure

that we are able to collect funds upon the guest checkout.

Skills Guest Service Recovery Advanced Communication Interpersonal Relations Strong Leadership/ Ability to Motivate Staff Scheduling Delegating and coordinating task among staff

EducationAmerican Intercontinental UniversityOctober 2013 Associates in Business AdministrationJuly 2015 Bachelors’ in Business AdministrationJuly 2016 MBA ManagementCertified Guest Service Training under Remington Hotels