seeking shared solutions to difficult problems ... · collaboration skills and techniques •the...
TRANSCRIPT
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Collaboration Skills and
Techniques
Steve Smutko
Haub School and Ag & Applied Econ
Seeking Shared Solutions to Difficult Problems
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1. Introduce concepts of collaborative decision making
2. Introduce concepts of place-based collaborative problem solving
3. Demonstrate the role and function of negotiation in collaboration
4. Demonstrate “scaling up” to multi-party collaborative processes
Objectives
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• Understand how to create value through collaboration
• Learn the “what, why, and how” of collaboration
• Learn a basic model of principled negotiation
• Learn the basics of convening and organizing collaborative processes
Today You Will…
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• Advance the understanding and resolution of complex environmental and natural resources challenges
• Support stakeholder-driven solutions to environmental challenges by communicating relevant research and promoting collaborative solutions
Ruckelshaus Institute
Seeking Solutions to Difficult Environmental Problems
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NEGOTIATOR’S DILEMMA
GAME
Collaboration Skills and Techniques
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• The language of collaboration
Negotiation
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• Play a game to demonstrate choices in group decision making
• Object of the game is to maximize your own winnings without regard to how well others are doing
• Play in 4-person groups
• Each player has 2 cards: – X
– O
Negotiators Dilemma
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Scoring Cards Played Score per Card
4 Xs -1 Each
3 Xs
1 O
+1 Each
-3
2 Xs
2 Os
+2 Each
-2 Each
1 X
3 Os
+ 3
-1 Each
4 Os + 1 Each
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Scoring Example
Cards
Played
Score
per Card
4 Xs -1 Each
3 Xs
1 O
+1 Each
-3
2 Xs
2 Os
+2 Each
-2 Each
1 X
3 Os
+ 3
-1 Each
4 Os + 1 Each
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Cards
Played
Score
per Card
4 Xs -1 Each
3 Xs
1 O
+1 Each
-3
2 Xs
2 Os
+2 Each
-2 Each
1 X
3 Os
+ 3
-1 Each
4 Os + 1 Each
Scoring Example
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Cards
Played
Score
per Card
4 Xs -1 Each
3 Xs
1 O
+1 Each
-3
2 Xs
2 Os
+2 Each
-2 Each
1 X
3 Os
+ 3
-1 Each
4 Os + 1 Each
Scoring Example
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• Play 10 rounds
• No verbal communication unless instructed to do so
• Remember, win as much as YOU can
– If others do well, that‟s OK
– If others do poorly, that‟s OK too
Negotiator’s Dilemma
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Play the Game
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Group Player 1 Player 2 Player 3 Player 4 Total
A
B
C
D
E
F
G
H
I
J
Scores?
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• Lessons?
– Trust
– Cooperation
– Short-term vs. long-term gains
– Individual vs. Interactive vs. Joint decision perspectives
Debrief
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• Individual decision-making perspective
• Interactive decision-making perspective
• Joint decision-making perspective
Decision Perspectives
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• Systematic analysis from a single point of view
• Methodology to structure your negotiation
• Focused on alternatives and payoffs
Individual Perspective
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• Your payoff is determined by the interacting actions of all negotiators
• Think strategically about the interaction of separate decisions to understand threats and opportunities and ways to improve your leverage
• Helps you think about how other parties will react and interpret
Interactive Perspective
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• Emphasizes opportunities for cooperation
• Communicate to enable agreements that benefit both sides
• Negotiators explore agreements that are superior to individual alternatives
• Enables all negotiators to gain from playing the “O” card
Joint Perspective
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• The “O” card
• Pursue mutual gains by being open and truthful
• Open channels of communication, deal directly and empathetically with each other, and focus on the underlying human interests of other negotiators
Creating Value Through the Negotiation
Process
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• Full information yields good decisions
• Allows “principled” negotiation to occur
• Helps negotiators communicate “interests”
• Not always the best strategy
– Should you go with POTE?
Full, Open, Truthful Exchange
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• The “X” card
• Pursue your interests through a single-minded focus on the end game
• Negotiate tough, scrutinize the details, focus on the rewards, find the pressure points, and control the process
Claiming Value Through the Negotiation
Process
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• Creating value through a mutual gains approach directly conflicts with competitive strategies intended to claim value.
• Openly sharing information to discover joint interests leaves negotiators vulnerable to value-claiming strategies.
• The result is that good ideas often remain undisclosed. Shared interests can be held hostage in exchange for concessions on other issues.
The Negotiator’s Dilemma
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THE COLLABORATIVE
PROCESS
Collaboration Skills and Techniques
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Initiate
Clarify & define problem to be solved
Generate options
Ratify agreement
Assess the situation
Design a process
Clarify & share interests
Gather and share information
Evaluate options
Reach agreement, make decision
Integrate into formal process
Specify implementation responsibilities
Assess and adapt agreement
Convene
End process
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TWO-PARTY DISTRIBUTIVE
NEGOTIATION:
REDSTONE DEVELOPMENT
Collaboration Skills and Techniques
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Redstone Negotiation
• Two party negotiation – John Hammond, Neighborhood Assoc.
– Angela Redstone, Developer
• Context: – Proposed up-scale condo project
– Under negotiation are density (number of total units) and number of units that will be „rent-subsidized‟
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Redstone Negotiation
• You have 10 minutes to prepare to negotiate
• You have 15 minutes to negotiate
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Angela’s reservation value
John’s reservation value
Benefits to Angela
Be
ne
fits
to
Jo
hn
ZOPA
Angela’s direction of satisfaction
John’s direction of satisfaction
Avoid/Ignore
Accommodate/Compete
Accommodate/Compete
Collaborate
Compromise
Solution Possibilities Frontier
Distributive Solution
Integrative Solution
Many options exist, some are better than others
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Redstone Contracts
-80
-60
-40
-20
0
20
40
60
80
100
-50 -30 -10 10 30 50 70 90 110 130 150
Benefits to Angela
Be
ne
fits
to
Jo
hn
Be
nef
its
to J
oh
n
Angela's Reservation Value = 45
John's Reservation Value = 30
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Redstone Contracts
0
10
20
30
40
50
60
70
80
0 20 40 60 80 100 120
Benefits to Angela
Be
ne
fits
to
Jo
hn
Angela's Reservation Value = 45
Solution Possibilities Frontier
John's Reservation Value = 30
Be
nef
its
to J
oh
n
ZOPA
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How did you do?
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Group No. Condos No. Subsidized Angela’s Score John’s Score
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0
10
20
30
40
50
60
70
80
0 20 40 60 80 100 120
Ben
efi
ts t
oJo
hn
Benefits to Angela
Redstone Contracts
Angela's Reservation Value = 45
John's Reservation Value = 30
46,55
65,50
87,40
90,35
93,30 61,30 77,30
55,40 71,40
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PRINCIPLED NEGOTIATION
Collaboration Skills and Techniques
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• Agreements are based on all parties‟ assessment of what they need… their interests
• Value is created before it is distributed
• Value is distributed based on agreed-upon standards
• Commitments are made to implement agreements
Principled Negotiation
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• The purpose of negotiation is not always to reach agreement. Agreement is only one means to an end, and that end is to satisfy your interests. The purpose of negotiation is to explore whether you can satisfy your interests better through agreement than you could by pursuing your Best Alternative To a Negotiated Agreement (BATNA).
The Purpose of Negotiation
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• Alternatives
• Interests
• Options
• Objective Standards
• Communication
• Commitment
Elements of Successful Negotiation
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• What if you can‟t reach agreement? Do you have a backup plan?
• Be prepared to act on your Best Alternative To a Negotiated Agreement (BATNA)
• Your BATNA is a measure of success. Did you do better than your BATNA?
Alternatives (to negotiation)
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• Your needs, desires, concerns
• Think about what you want, not how much of it. Ask yourself (and them)…Why?
• Prior to negotiating, identify your interests and their relative importance to you. Write them down.
• In the negotiation look for differing, non-competing interests and shared interests
Interests
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• Options are possible agreements, or parts of an agreement
• Prior to negotiating, identify options that you think will satisfy their interests and yours
• During the negotiation, invent options without committing
• Find ways to maximize joint gains
Options
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• Distributive vs. Integrative bargaining
• Joint gains… Where are they?
– Interests that are valued differently
• “You take the juice, I’ll take the peel.”
– Interests that are mutual
• “I didn’t know you wanted xxx too!”
Options >> Joint Gains
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• Alternatives
• Interests
• Options
• Objective Standards
• Communication
• Commitment
Elements of Successful Negotiation
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• What criteria will both of you use to persuade each other that you are not being ripped off?
• Consider fair standards or procedures that will appeal to the other side
• Criteria can be a sword… “Let me tell you why I think this is a good option...”
• Criteria can be a shield… “Why is that a good option…?”
Objective Standards
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• Listening and talking effectively
• Combine advocacy with inquiry
• Tailor your message to their needs and experience
Communication
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• Think about where you want to end up, not where you want to begin
• Make it easy to live up to commitments
• Make the agreement self-enforcing
• Agree on monitoring arrangements
• Keep working to improve relationships
Commitment
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• Prepare
• Create value
• Distribute value
• Follow through
The Basic Model
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• Divide into two groups: Sally’s Agents and Lyric Opera Representatives
• Read the background material and the confidential instructions for your role
• In your groups, work through the Preparing to Negotiate Worksheet
Preparing for Sally Soprano
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• What is your BATNA? • What are your interests? • What are their interests? • What do you think their BATNA is? • What are some options that can satisfy your
interests and theirs? • What are some objective criteria that you can
use to “divide the pie”?
Preparing to Negotiate
You have 40 minutes to read
and prepare
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• Explore interests on both sides • Generate options that increase gains to
both sides • Invent without committing, suspend
criticism – “How about if we...?” – “Would it be possible if...?”
• Fill the bowl first, then ladle the soup
Create Value
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• Discuss objective standards for “dividing the pie”
• Behave in ways that build trust
– Say what you mean and mean what you say
• Neutrals may be helpful in suggesting possible distributions
Distribute Value
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• Make it easy to live up to commitments
• Align the agreement with organizational norms and incentives
• Develop a plan to monitor the agreement
• Develop a plan for re-opening if needed
• Lay the groundwork for continuing the relationship
Follow Through
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• Two party, multi-issue negotiation
• You have 20 minutes to reach an agreement
Sally Soprano
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• Tell your counterpart 2 things that he or she did that worked well
• Tell your counterpart 2 things that you would advise him or her to do differently next time
Sally Soprano Debrief
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• What was the flat salary (even if she bombs)?
Sally Soprano Debrief
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Pair Flat Salary
1
2
3
4
5
6
7
8
9
10
Agreement Outcome: Salary
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• What were some first offers?
– Anchoring
– You should offer the first number if you have a good understanding of the norms of what is being negotiated and you have a good feel for your counterpart‟s BATNA
Sally Soprano Debrief
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• Sally
• BATNA?
– Keep looking
• Reservation Value?
– $0 (or close to it)
• Lyric Opera
• BATNA?
– Secondary at $28K
• Reservation Value?
– $45,000
Sally Soprano BATNAs & Reservation
Values
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• ZOPA – Zone of Possible Agreement
– Defined by the parties‟ perceived BATNAs
– Very large in this case
Sally Soprano ZOPA
$0 $45,000
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Sally’s Interests • Making a come-back
• Enhancing her reputation
• Performing a primary role
• Renewing her relationship with Lyric
• Being treated as an opera star
Lyric’s Interests • Successful run of Norma
• Establishing a salary precedent
• Not being taken advantage of
• Use of best available singer
• Good box office sales
• Providing/receiving adequate publicity
Sally Soprano: Interests
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• How did you build trust?
• What information did you not disclose? – Without disclosure… missed opportunities
to enlarge the pie
– With disclosure… risk of exploitation
• Did anyone disclose Sally‟s interest in getting the TV spot?
The Negotiator’s Dilemma
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SCALING UP
Collaboration Skills and Techniques
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• Challenge: engaging in a logical and robust decision making process while accommodating conflict
• Objectives: create value and reach the efficient frontier
Scaling Up
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What to Expect • Quality Decisions
– Decisions that (1) identify the values, interests, and concerns of all who are interested in or affected by the planning decision; (2) use the best available knowledge, and (3) incorporate new information, methods, and concerns that arise over time
• Legitimate Process – Process is seen by the public as fair and competent and
follows governing laws and regulations Dietz, Thomas, and Paul C. Stern. 2008. Public participation in environmental assessment and decision making. Washington DC: National Academies Press.
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What to Expect • Enhanced Capacity
– Participants, agency staff and consultants: (1) are better informed and more skilled at effective participation; (2) engage the best available knowledge and information about values, interests, and concerns; and (3) share understanding of the issues and decision challenges and develop communication skills, collaboration skills, and mutual trust.”
Dietz, Thomas, and Paul C. Stern. 2008. Public participation in environmental assessment and decision making. Washington DC: National Academies Press.
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NEGOTIATING PROCESS:
FEDERAL LANDS
MANAGEMENT SCENARIO
Collaboration Tools and Techniques
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Initiate
Clarify & define problem to be solved
Generate options
Ratify agreement
Assess the situation
Design a process
Clarify & share interests
Gather and share information
Evaluate options
Reach agreement, make decision
Integrate into formal process
Specify implementation responsibilities
Assess and adapt agreement
Convene
End process
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• Initiate
• Assess
• Design
• Convene
Collaborative Process
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• A scenario that introduces the concept of collaborative process design
– What are the rules of conduct?
– Who should be at the table?
– How does the group make decisions?
– How will scientific information be handled?
– What is the time frame for the process?
Federal Lands Management
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• Take 30 minutes to read and discuss the scenario within your role groups
• Divide into meeting groups and negotiate the process
Federal Lands Management
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• What process issues did you discuss?
• What were the “sticky” issues that you dealt with?
• What is a „take-away‟ lesson for you?
Quick Debrief