Creating value through the digital

energy (r)evolution

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Creating value through the digital energy (r)evolution

The future for energy providers will not be about a single

product, process, service or solution. Rather, it will be

shaped through digital industry platforms and ecosystems

that fuel real-time business models, emerging energy

solutions and customer-powered innovation.

Across industries, innovative

companies are embracing

platforms as a way to increase

their capabilities to accelerate

larger opportunities, solve

bigger problems and better

serve their customers.

Pioneering digital companies

have also begun to drive

innovation in an unusual way,

opening their platforms to

external partners, alliances,

startups and even consumers to

create a platform-connected

ecosystem that fast-tracks

disruptive growth.

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Creating value through the digital energy (r)evolution

81% Industry executives who believe

that in the future, industry

boundaries will dramatically blur

as platforms reshape industries

into interconnected ecosystems.

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7 PLATFORM TYPES EMERGING IN ENERGY

CONSUMER SERVICES

DATA AND INFORMATION

SERVICES

Using an interoperability

platform and web portal or

other channels to provide

energy usage and

associated insights to

consumers.

HOME MANAGEMENT

SERVICES

Offering smart products

and services (such as

home automation systems)

to manage everything in

the home.

ENERGY AGGREGATOR

Aggregating multiple energy

sources (including

consumers) into a virtual

power plant to manage

supply and demand.

ENERGY MARKETPLACE

Facilitating a marketplace

open to all energy participants

to buy and sell offerings and

to trade supply and demand.

CUSTOMER SERVICE

PLATFORMS

Collaborating with

consumers remotely

providing customer

relationship management

(CRM) and pricing

capabilities.

ENERGY OPTIMIZER

Combining technologies

and insights in one branded

effortless consumer

solution to help customers

optimize their energy

production and

consumption.

DIGITAL TRANSACTIONAL

PROCESSING

Enabling more seamless

processing of energy-related

transactions. These platforms

could be a combination of

B2B/B2C.

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6 COMMON CHARACTERISTICS

CHOICE

Platforms offering more choice

increase the likelihood of both the

“network multiplier effect” and

consumer stickiness. Streamlined

search and an easy-to-use interface

will be critical to consumers’ ability to

navigate through a range of products

and easily make a selection.

LEVEL

A utility of any size can succeed as

long as it has the basic capabilities

for creating, implementing and

supporting the platform. Any third

party or partner may also develop

successful applications for the

platform.

OPEN

A platform can create a new

marketplace for businesses and

consumers to interact and transact

around new value propositions.

STANDARDIZED

Standardization encourages

cooperation and information sharing

across platforms, applications and data

sources. Standards also enable

participants in an ecosystem to

maximize reach and effectiveness of

the platforms.

NETWORKED

A platform ecosystem approach

encourages competition and third-

party involvement that leads to a

platform that provides increased

choice, a richer experience and

potentially greater consumer

adoption.

SECURE

Platforms must protect against

unauthorized access of content by

third parties and also reflect a strong

governance approach for access to

personal consumer data.

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80% of digitally engaged

consumers are more

likely to participate in an

energy management

program vs. 59 percent

of non-digital users

73% of consumers consider

the ability of their energy

provider to partner with

other companies or

organizations to enhance

its offerings as an

important factor of trust

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5 KEY QUESTIONS FOR ENERGY PROVIDERS TO

CONSIDER

How could a value-based platform impact and

benefit business strategy, business model,

operations and consumers’ experience?

How resilient is the target technology

infrastructure?

How to leverage others’ capabilities to enable

new platform-based value?

How will the architecture be able to support

emerging energy solutions and customer-

powered innovation?

How could a platform extend the boundaries

of existing capabilities?

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Learn more about

Accenture’s New Energy Consumer research:

www.accenture.com/newenergyconsumer2015