seminal research - company overview
TRANSCRIPT
www.SeminalResearch.com
WE ARE SEMINALUnderstanding the Present to Shape the Future
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The Introduction
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Research Data Collection - Online (Using B2B and B2C
panels) & Face - to - Face (India Only)
Survey Programming & Hosting:
Quality Checks & Data Validation
Data Processing, Coding & Tabulation
Desk Research for Data validation, Data Augmentation and Weightage
Project Management Support / Services
Seminal Research currently owns a proprietary panel of 1.87 million respondents and actively recruiting further
Proprietary panel management tools and online member community managed under “SeminalResearch.com”.
Plans to launch a separate community in next quarter for specialty panels
. Global coverage with panels in 29
countries
Best technologies and processes for panel recruitment, quality control and fieldwork management
Highly experienced operations staff with an average work experience of 8.5 years within the industry
Seminal Research is a private limited organization, registered in New Delhi (India)
Seminal Research is a full-service Market Research agency pioneering high quality market research services
Founded in 2007, with a vision of providing high quality research services with speed, accuracy and cost efficiency
Panel coverage in 22 countries with strong footing in B2B multi-specialty panels
Strictest adherence to industry standards, data security and privacy of information
Seminal Research – A Quick GlanceOur ServicesSeminal Research Online Panels
447,215
Panelists
53,899 Panelis
ts
582,223
Panelists
687,254
Panelists35,402
Panelists
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Panel Offerings
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Global Business Panel - Overview
Region Countries Counts
North America US 93,382 Canada 28,079 Mexico 7,890
Latin America Brazil 14,945
Europe
UK 39,791 Germany 27,973 France 21,644 Italy 19,495 Spain 15,327 Russia 33,742 Netherlands 6,409
Asia
India 47,192 China 39,977 Japan 24,939 Singapore 8,784 Malaysia 4,816 Philippines 3,267 S. Korea 12,226 Thailand 5,572 Hongkong 7,842 Vietnam 3,742
ANZ Australia 6,932 New Zealand 1,971
Grand Total 475,937
B2B Panel CountsPanel Highlights
Specialty B2B Panels
C-Suite HNWIs
Marketing DMs
Finance DMs
IT-DMs
HR-DMs
Seminal Research utilizes 2 customized methods of Panelist recruitment to ensure better quality and controls:
• Phone Based Recruitment: ensuring proper screening and an effective sampling to get right mix of targeted respondents
• Web to Phone Recruitment: Respondents recruited via web-emailing go through rigorous quality procedures like double opt-in, and are later verified via phone to ensure high quality samples
Panelist profiles are quarterly updated Panelists do not participate in more than 4 survey in a month
and do not participate in the same category’s research within a month
Non-responders are removed periodically from the panel to ensure consistent response rates
Focus on offering secondary research based reports (covering areas of respondent interest) as incentives
Low attrition due to a greater emphasis on customer service Expertise in conducting studies with ‘Hard to reach Target
Respondents’ Higher response rate & retention leading to an increased
effectiveness and cost saving
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Global Business Panel – Specialty PanelsHNWIs IT - DMs Panel
Online panel of C-Suite respondents in 20+ Countries
C-Level panelists include opinion leaders, Top level decision and policy makers.
Job titles include CEO, COO, CFO, CIO, CTO, President, Managing Director, Owners, Partners & others.
Access to over 80,000 C-level respondents globally
Over 12,000 C-Level in Enterprises (Annual revenue of $500MN+)
C-Level Execs. are engaged with extreme attention and motivated by separate choice of incentives like; Donation to charities, Analyst time, Free Research Reports etc.
• IT Panel comprises of Administrators, IT/IS Managers, and other Top level IT Decision Makers etc.
• Panel of 220,000 IT Decision makers in 23 countries
• Expertise in conducting studies with ‘Hard to reach IT Respondents’
• Specialty areas such as: Big Data/ Data Centre's/ Storage/ Mobility/ Cloud Computing/ Virtualization
• Conduct approximately 100,000 surveys annually with this panel group
• High volume activities help to achieve Higher response rate & retention leading to increased effectiveness and cost savings
• We offer one of the largest and richly profiled panel of Affluent & High Net Worth Individuals.
• Panelists are deeply profiled on various criteria, allowing the clients a diverse choice of options to choose from towards their research.
• Access to over 120,000 HNWI panelists globally, roughly 3/4th of which is sourced from our B2B panels.
• HNWI panelists comprises of Individuals with investable/liquid assets of more than USD 100K
• Over 14,000 HNWI with Investable assets of more than USD 1MN.
25,882 Panelists
Americas
30,321 Panelists
Asia Pacific
26,319 Panelists
Europe
73,871 Panelist
s
65,218 Panelists
82,443 Panelists
52%
23%
14%
11% $100k - $250k
$250k - $500k
$500k - $1 million
$1 million +
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Global Business Panel – Specialty Panels
Human Resource DMs
Finance DMs
Marketing DMs• Panel consists of Decision Makers that are involved in managing Marketing function(and Sales if role is not clearly distinguished) for their businesses• Job Titles include Marketing Managers / Directors / VP, CMO and other top execs• More than 60k panelists across 20+ countries• Panelists are deeply profiled for in-depth reach to specific DMs like, Digital Media DMs, E-commerce Managers etc.• Roughly 40% panelists titled directors and above level
• Includes Decision Makers that evaluate, formulate, manage and/or approve Financial Budgets / Expenditure for their businesses• Job Titles Include CEOs, CFOs, VPs, Finance Directors/Mangers etc.• Approximately 95k panelists spread over 23 countries globally• 45% panelists are equivalent or above Directorial levels• Panelists’ decision making authority are bifurcated on departmental, location, regional and global levels
• Comprises Decision Makers involved with Recruitment, Payroll, Employee Relations, Benefits, Counseling / Training etc.• Includes large variety of job titles like, Chief of staffing/training & development, VP/Director/Manager of Recruitment/Benefits/Compliance/Personnel etc. • More than 50k respondents engaged globally• Decision Makers are further profiled on their specific areas of influence and decision making authorities
21,078
17,354
23,128 AmericasEuropeAsia-Pacific
31,811
29,398
33,410 AmericasEuropeAsia-Pacific
18,013
15,226
17,992 AmericasEuropeAsia-Pacific
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Global Business Panel - Composition
Composition – By IndustryIndustry Vertical Percentage
Automotive & Transportation 9%Finance & Insurance 14%Government & Public sector 7%Healthcare & Pharmaceutical 8%Manufacturing 17%Retail & Consumer 18%Technology & Telecom 15%Others 12%
0%
5%
10%
15%
20%
25%20%
22%19%
14%11%
8%6%
Composition – By Revenue
24%
19%
14%
17%
10%
9%
7%
1 - 9 Emp10 - 49 Emp50-99 Emp100 - 499 Emp500 - 999 Emp1000 - 4999 Emp5000+ Emp
Composition – By Employee Size
Composition – By Job Titles
Owner/CEO/MD/Chairman Levels
VP/ C-Suite/Head of Department Levels
Directorial Levels
Managerial levels
Supervisor/ Team Leader Levels
Associate/Clerk/Entry Level/General business professional
Part Timer/ Contractual resources
0% 5% 10% 15% 20% 25% 30% 35% 40%
7%
11%
26%
36%
11%
6%
3%
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Global Consumer Panel – Overview
Consumer Panel CountsRegion Countries CountsNorth
America US 214,842 Canada 103,268 Mexico 29,971
Latin America Brazil 35,338 Argentina 6,379
Europe
UK 71,439 Germany 86,512 France 37,332 Italy 29,713 Spain 21,391 Russia 42,988 Belgium 16,527 Denmark 8,569 Poland 15,249 Portugal 13,147 Sweden 15,872 Netherlands 14,979
Asia
India 164,784 China 132,353 Japan 52,670 Singapore 17,984 Malaysia 14,592 Philippines 7,825 S. Korea 24,595 Thailand 13,244 Hongkong 14,963 Vietnam 27,640
ANZ Australia 21,804 New Zealand 5,153
Grand Total 1,261,123
About Consumer Panel
Reach over 1.2 million consumers across 29 geographies, with access to 8 types of specialists consumer panels
Detailed profiling of panelists by demographics, psychographic, geographic and techno graphic factors
Panelists comprise of household decision makers and influencers
Panel Management
Quarterly attrition management Helpdesk support for panelists Maintaining the track of incentives Structured process of survey management to
ensure timely delivery of data Over 5000 members are added every month in
our consumer panel
Panel Recruitment &
Updation
Web based & Phone based double opt-in Quarterly Updation of panelists profile Panelists’ scorecard is maintained and low score
respondents are removed regularly Validating and authenticating responses through
multi quality check process like time spent on the survey, straight-liners and trap questions
Survey Management
Survey programming & hosting Questionnaire Translation Quota Management Incentive management Validation & authentication of responses Quality check Online reporting
Quick Brief
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Global Consumer Panel – Specialty Panels & Profilers
Demographic Psychographic
• Age• Gender• Annual Household
Income• Qualification• Employment Status• Marital Status• Number of Children• Ethnicity
• Brand Perception
• Buying Attitude• Shopping &
Entertainment• Interest &
Hobbies• Travel• Life style
• Country• State• City• Region
• PC, Laptop, Tablet owners
• Mobile Device Owners
• Technology Use
GeographicTechno-graphic
Household• Number of people • Marital status • Monthly/ Annual income• Employment status • Number of children• Pets and pet food• Mums/ Mums-to-be
Property• Location • Type Size• Ownership status
Intention to relocate
Home & Family
Personal Care
Leisure & Hobbies
Gaming
Internet
AutomotiveHousehold Shopping
Household Technology
Consumer Specialty PanelsGeneral Profiling Information
Products Used– Brands
Awareness/Usage– Frequency of use– Frequency of online
purchases – Mode of purchase – Amount spent
Face– Skin type – Cosmetics – Anti-aging products– Beauty treatments
Body– Skin type – Products – Sun care– Beauty treatments
Personal Care - Profilers
Interests– Music genre – Book genre – Games– Gardening/DIY – Musical instruments
played – Music events
attended– Preferred cuisine – Online gambling – Offline gambling
Purchases– Luxury brands – Art
Leisure & Hobbies - ProfilersHome & Family - Profilers
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Global Consumer Panel – Specialty Panels
Internet usage– Time spent online per week– Purpose – Location– Type of Connectivity– Service provider and frequency of use Online
purchases or intention to purchase
Internet - Profilers
Games System– Make/Model currently used– Intent to purchase– Game system used by
other household membersVideo Games
– Game genre– Time spent playing per
game– Total time spent playing per
week– Offline and online spend
Gaming - Profilers
Vehicles owned– Make, Model, Year
Accessories/Features – Purchase/Finance/Lease– Year of purchase – New/Used – Primary Driver/Owner– Maintenance Responsibility – Annual Mileage – Fuel Type– Personal/company cars
Future purchase intent– Make, Model – Accessories/Features Budget– Purchase/Finance/Lease – New/Used – Primary Driver/Owner – Motorcycle/RV ownership– Annual mileage – Future Purchase
Shopping– Supermarket – Frequency
Food– Breakfast - frequency/food & drink
consumed/purchase outlets– Frozen meals - type/frequency– Fast food restaurants - type/frequency– Organic food - type/frequency– Food allergies in household
Drinks– Soft drinks - type/brands/frequency– Alcoholic drinks - type/brands/frequency– Amount spent per month
Automotive - Profilers
Household Shopping - Profilers
Type of products owned– Computer– Laptop– Tablet– Computer accessories– Photocopier – Projector – DVD Player – Television – Smartphone– Camera– Home network
Household Technology -
Profilers
Global Consumer Panel – Specialty Panels & Profilers
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Sourcing & Maintenance
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Invite - Only recruitment process Random samples used from business
directories (as per universe representation) and Elite databases utilized for phone based recruitment
Mix of Phone and Web based recruitment to speed up recruitment
Web based B2B recruits are duly verified by Phone, Linkedin & other Business Directories
E-mail and Phone based Double opt-in method used to validate respondent identity
Referrals from existing members are only allowed after proper verification
Initial profiling is done at recruitment stage (demographics, job role, functional area etc.)
Members can update their profile Info with further details (ex. products usage, budgeting insights etc.) anytime during the course of their membership
Members are approached quarterly to update the profilers
Response quality is constantly monitored and member score card is maintained using our “floating score card” mechanism
Low Score respondents are removed periodically
Non Responding respondents are periodically removed to plan & manage response rates
Panelists are incentivized by offering a choice of: Cash incentives/Donation to charity of choice Gift Coupons/Discount Vouchers provided to
redeem incentives Points which can be redeemed for ‘Analyst
hours’ to be used for personalized desk research
Points can be redeemed for choice of reports from Executive Reports’ Library
IP Duplication checks, members with same IP address are restricted from participating in the same survey
Digital fingerprinting utilized to block any further duplicates
Geo IP checks, only country specific IP addresses are allowed
Straight lining responses, high Don’t know percentages, junk open ended responses are checked and flagged
Survey completion time is monitored and flagged
Global Consumer Panel – Panel Sourcing & Maintenance
Panelist Recruitment
Panelist IncentivesQuality Procedures
Profiling & Maintenance
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Research Support Services
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Research Support Services – Programming & Data Processing
Basic Scripting – Experience of scripting surveys with various complexity levels. Scripting for trackers, omnibus and ad-hoc studies in multi-country and multi-mode methodology, are efficiently handled by the team.
Complex functionalities - Conjoint, Max-diff, choice-based models, high complexity customization, advanced quotas, multi-part segmentations, speed trap, straight liners are well designed and programmed.
Third party implementation – Respondent experience is enhanced by embedding third party tools developed in Flash, Sawtooth like image optimizer, sliders, highlighters and other custom tools..
Custom Setup -Timed image exposure (moveable clock), Vertical slider bar, Horizontal slider bar, Self un-checking grid, Highlighted image selection, Image Map, Other box on selection (On the fly), Text drag and drop, Image drag and drop, Sound on mouse over, Text highlighting, Image highlighting, reporting capabilities are often used in projects.
Our ExpertiseOnline/Web based programming using: Max-diff | Conjoint | Flowchart Programming | Trackers • Multi-country & Multi-mode projects• CATI / CAWI/ CAPI Programming• Survey Hosting and Management Services
Data Cleaning / Validation – includes basic sanity & advanced checks like:• IP Duplicity / Geo-IP checks• Survey or specific question’s duration check for
speeding• Straight-lining and cross pattern checks• Response validity checks• Cross-question outlier checks• Verbatim response quality / relevance check• ‘Don’t Know’ proportions check• Trap / Red-herring question checks • Data penetration / mean check
Data redundancy and superfluous data removal, identifying and fixing data inconsistencies (de-rotation, etc.), Quota mapping and Trackers comparison.
Tabulations – Creation of tables using data from various formats (ASCII, Excel, SPSS or any other custom format), weighting and graphical presentation of Tables in various formats as desired by clientsVerbatim Coding – Capability to develop code – framesand coding for both quantitative & qualitative projects:• Full verbatim coding• Brand response codingExperience in coding across all major Verticals Develop code frames as per client specificationCharting – Automation of reports for tracking studies, customized as per client templates. Manual chart population etc.
Programming Services Data Processing Services
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Recent Engagements
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A US based IT Research Firm
To assess the brand awareness and usage patterns of virtualization products for among medium-sized businesses to identify the key markets for growth
Enabled the client to successfully analyze the factors involved in selection process for such products, among various brands and key markets with greatest potential
–Conducted online interviews with businesses who are currently using virtualization products or intending to purchase them in next 12 months –We targeted IT decision makers who have decision making authority for purchasing such products and are responsible for evaluating various brands –We covered US, Brazil, UK, Germany, Russia, France, India and China with the sample size of 200 per country –Administered 20 minutes long survey using panel–Identify the key attributes for selecting the brand for virtualization products and benefits sought by customers–Identified key markets with greatest potential based on the competitors’ offerings and customers’ needs for IT products
Client
Results
Objective
Approach
Feedback
“I just received a cheery e-mail from the client and I am happy to inform you guys that all went well with our final presentations and client is extremely pleased with the results; keep up great job team ”
Case Study – B2B Case Study – Consumer
A UK based Global Market Research Firm
To assess the brand equity for LED TVs among consumers and identify the key buying drivers of the product and understand customer brand perception
Enabled the client to successfully analyze its brand equity for LED TVs and identify key attributes to be included in the brand to increase the brand valueHey guys! News – The client has turned it into a 3 wave tracker. Kudos to all the hard-work and delivering with quicker timelines. Be ready for the next one soon.
– Targeted household decision makers who are using LED TVs since last 12 months and must be aware of various brands of LED TVs
– We covered US, Canada, Brazil, Mexico, UK, Germany, Russia, France, India, China, Malaysia, Vietnam, Indonesia and Australia with the sample size of 500 per country with Age and Gender Quotas on 25 minute survey
– Identify the key attributes for selecting the brand for HDTV and benefits seeking by the customers for purchasing such brand
– Brand equity for client’s brand was identified on three factors covering financial aspect of the brand, customer awareness for existing brands and customer’s attitude towards various brands
Case Studies on Recent Successful Projects
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Thank You
For any further queries please write to [email protected]
Semianl ResearchFloor 9 ,Unit No. 907-911J.M.D Megapolis I.T ParkSohna Road, Gurgaon - 122103