seminar on the ticfmb web-based e-levy system · 1. response time for e-franking is less than 4...

©2015 Deloitte Touche Tohmatsu Limited. All rights reserved.

Seminar on the TICFMBWeb-Based E-Levy System

Travel Industry Compensation Fund Management Board (TICFMB)

25 June 2018


Web-based E-Levy System

Deloitte2

What’s in it for me?


Rundown

1. Background

2. Workings of E-Levy System & functionality

3. Technical requirements

4. TA Operation Flow

5. Q&A

Deloitte3


Background

Deloitte4


Customer

Current Operating Environment

Deloitte5

ConvenienceOne-stop shop

Increased effectiveness and efficiency

Traditional businessQuality, secure service,

consumer protection

Online business


E-Levy System – Objectives

1. Facilitate outbound online business

2. Make payment of levy more convenient

3. Improve operational productivity

4. Enhance service quality

5. Strengthen audit trail

Deloitte6


Workings of E-Levy System & functionality

Deloitte7


What is E-Levy?

E-Levy is a web-based system, which will enable travel agents to

• make levy payments• reload their e-levy accounts• apply for refund of levies paid

outbound travellers to• check levy payment status and hence, protection

under the TICF


E-Franking

Deloitte9

E-Franking API

TA’s Computer System

TA User

E-Levy System

TA User

Normal Situation

Contingency

Overview


E-Franking

Deloitte10


TA User

E-Levy System

TA User

Normal Situation

Contingency

• Amount of outbound fare received

• Receipt number

• Full name of payer/traveller, or name of company/corporation

• Departure date

• Last 4 digits of contact phone number

Information required for E-Franking


E-Franking

Deloitte11


TA User

E-Levy System

TA User

Normal Situation

Contingency

• Levy stamp

• Levy collection number

• Levy information (for API only)

• Levy stamps in ZIP file

Information returned


E-Reload

Deloitte12

TA User E-Levy System TIC/TIA

1. Submit reload request(with proof of payment)

2. Notify TIC/TIA for approval

3. TIC/TIA approval, increase levy balance if

approved

4. Notify TA of approval result


E-Refund

Deloitte13

Type of refunds

Voided receipt with levy stamp issued by E-Levy System New receipt with levy

stamp issued by E-Levy System

1. Transfer to New Tour

2. Wrong Input

Voided receipt with levy stamp issued by E-Levy System

No new receipt or new receipt without levy

stamp issued by E-Levy System

3. Cancellation of Tour

4. Others

Eligible for applying refund of levy amount


E-Refund

Deloitte14

TA User(Maker-checker required for TA with more than

one branch)

E-Levy System TIC/TIA

1. Submit refund request2. Notify TIC/TIA for

approval

3. TIC/TIA approval, increase levy balance if

approved

4. Notify TA of approval result

2. Submit Supporting Documents for Type 3 & Type 4 Refunds


Traveller Enquiry

Deloitte15

With computer

With mobile device

• Open the URL included in the levy stamp

• Type in the levy collection number and last 4 digits of contact phone number

• Scan the QR code with scanning app• Type in the last 4 digits of contact

phone number


Traveller Enquiry

Deloitte16

Information returned for the enquiry


Sample E-Levy Stamp

7 cm

2 cm


Some Salient Features

1. Response time for e-franking is less than 4 seconds under peak loading.

2. Calculation of levy amount may be rounded up to the nearest $0.01

3. Email notification on reload/refund request status, low account balance, and maximum levy amount reached can be provided.

4. For E-Franking API, optional additional security measures including IP address restriction and two-way SSL are provided.

5. User may download the transaction records from the system to prepare their own report.

Deloitte18


Technical requirements

Deloitte19


Client workstation requirements

1. Browsers running on Windows OS or Mac OS X or mobile devices platforms (recent versions)

• Internet Explorer

• Google Chrome

• Mozilla Firefox

• Safari

2. Screen with at least 1024 x 768 resolution

3. Browser cookies must be enabled for identification of user session

Deloitte20


TA Operation Flow

Deloitte21


Register a TA Account & User Admin Account

Login as TA User Admin

Create TA User Accounts

Setup Various System Settings

Generate API KeyAPI Integration? Yes

Login as TA Accounting User

First Time E-Reload

• TA Accounting Supervisor• TA Accounting User• TA Operational User

• Alerts / Email Notifications• Receipt Number Format• Levy Stamp Defaults

TA Operation Flow (First Time)

Deloitte22

Admin User(s)

Accounting User(s)/ Accounting Supervisor(s)


Login as TA Operational User E-Frank

Login as TA Accounting User /

Accounting Supervisor

E-Refund

Export Data

Login as TA User Admin User Management

Reset Password

Check Account Balance

Modify Various System Settings

E-Reload

TA Operation Flow (Routine)

Deloitte23

Admin User(s)

Accounting User(s)/ Accounting Supervisor(s)

Operational User(s)


Q&A

Deloitte24