senercon´s profile and its role in supersede
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Immanuel HengstenbergSEnerCon GmbH
Hochkirchstr. 1110829 BerlinFon: +49 89 23514967Email: [email protected]
About SEnerCon…
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• Computer based interpretation of heating energy consumption data for multi family buildings and housing companies since 1992• Web based energy advice since 2000, application service provider of co2online (climate protection campaign for the German government)• Currently 15 persons work in SEnerCon Berlin• Offering cost free access to advice about heating energy consumption for everybody – home owners and tenants in order to reach big numbers of people and create relevant impact on national energy consumption bill
SEnerCon: general facts
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•Business model 1: computer based advice subsidized by municipalities and the government in order to make the knowledge about one’s own energy consumption be a public good
• Business model 2: computer based “pro” energy consultancy services offered to equipment producers and final consumers.
SEnerCon: general facts
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Dialogue-based online energy savings-adviser, a key competence of SEnerCon
Online adviser:• Calculate and
visualize savings potentials for home owners and tenants
• Recommend next steps
• Offer contacts to local actors for further advice and practical help
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22 online energy-adviser used 25,000 times a week on over 700 partner sites
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SEnerCon´s online adviser are used more then 5 Mio. times by more than 700 partners which are:• Banks and financial services• Manufacturers and retailers• Energy consultants and engineers• Media• ESCOs• Utilities• Artisans and craft associations• Consumer portals
SEnerCon: Expertise in Germany
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SEnerCon: Expertise in Europe
Senercon´s Software : • Austria• Ireland• Denmark• UK• Cataluña• Spain• Italy• Greece• Bulgaria• Malta• Latvia
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SEnerCon´s role in the SUPERSEDE project:
use-case provider
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Typical (end-) user of the iESA• most users are between 30 and 50, men, house owner • most of them are interested in monitoring their
consumption, check how they can save energy • many are dedicated towards energy saving and want to
measure their energy saving actions
Other stakeholders • project manager that needs extension of the iESA • sales people who have ideas for extension they want to sell
to business partners• partners who want to give a customized iESA to their end-
users • frontend and backend developer
SEnerCon use case
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General problems and question in development • implementing a feature where we think(!) this is useful, how
to clarify that? • we have developed features that are not (much) used
afterwards • connection between feedback about a problem and the state
of the system at this time +• which clicks has the user done? • what does the screen look like? • which data is in the current session of the user?
• does a feature has an effect on the consumption of the user? • general remark:
• the more feedback we get the more time we need for answering this and dealing with it. Not answering something is frustrating for the user
SEnerCon use case
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What we want to do in SUPERSEDE• Testing three approaches to extends the iESA with different
measurements • reduce the dropout rate by guiding the user through the
application • give the users advice for doing modernisation • provide individual evaluation of the data
• We want to answer questions like • “Is a feature used by the users?” • “Does a feature has an effect on the consumption of the
user?” • “Is our calculation valid for the users?” • “Did a feature really helped?” • “Which extension of a feature are useful for the user?”
SEnerCon use case
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Our goals • reach a high binding to the tool by the users • lower the dropout rate → get more users • build features that we can sell to the user and be sure
they are u
SEnerCon use case
www.senercon.de
Immanuel HengstenbergSEnerCon GmbH
Hochkirchstr. 1110829 BerlinFon: +49 89 23514967Email: [email protected]