2016

[Points realized by DevOps also differ depending on system characteristics]

・Linked efficiency for development and operations　・Enhancement of overall IT controls and analysis functions

Realized DevOps for enterprise systems

・From "ownership" to "utilization" of control tools　・Enhanced support for operations reform activities

Enhancement of automation function and operations reform support services

Information system DevOps (automation) Core system DevOps (information sharing)

NRI system management tools and services

1994"Senju"Release

2003"Smart Enterprise Navigator"Release

2003"CONTACT CAFÉ SP"Release

2010"Senju/SM SaaS"

2014

Senju/DC Senju DevOperation ConductorRealized DevOps in enterprise systems

Senju/EN Senju Enterprise NavigatorManagement information with smart integration of complex operations environments

Senju/SM Senju Service ManagerRealized operations process for ITIL® and ISO20000 (ITSMS)

mPLAT/SOP Self Operation PlatformSystem management infrastructure service which realizes automation/efficiency of system managementmPLAT/SMP IT Service Management PlatformService desk infrastructure service which supports IT service management

mPLAT/IWC ITSM Watch CenterMonitoring service to support continual service improvement

mPLAT/AEC Auto Event CallService for automatic notification of events

mPLAT/MDV Monitoring Dashboard ViewDashboard service for visualization of status

"mPLAT"SaaS of system management tools

Senju Family V10 "Enhancement of operations automation"・Run Book Automation　・Message action

Senju Family V11 "Enhancement of virtual management"・Virtual node monitor　　・Agentless job

Senju Family V12 "Enhancement of cloud management"・IT relation monitor　 　　・SLAM chart

Senju Family 2013 "Enhancement of development/user link"・Operations portal　　 　・Senju Service Automation

Senju Family 2014 Senju/EN ESP・Operations navigation system ・Self-maintenance infrastructure

Senju Family 2016Know-how accumulated through extensive onsite experience.

mPLATSystem management infrastructure cloud service for moving from "own" to "use" of system management tools.

2016

2016

Speed Efficiency Controls/communication

[The objective of DevOps differs depending on system characteristics]

Objective of DevOps

OC

2007"Senju/OC"

2007"Senju/EN"

2007"Senju/SM"

New services

System

characteristics

Core systemInform

ation system

Build

Release

Monitor

Operate

Test

Deploy

For more than 40 years, NRI has maintained and operated the system of Japanese corporations. Operations division with extensive onsite experience conducts development based on countless years of operations know-how. The result is a full line-up of easily-viewable, user-friendly, and high-performance functions which are useful onsite.

mPLAT is a service which provides a system management infrastructure based on Senju Family as SaaS. This frees users from maintenance and management for system management tools and system infrastructures, making it possible to focus on the operation of business applications.

Developers Operators

Controlledsystem

Customers

SOP AEC Auto notificationMDV Dashboard

SMP Service deskIWC

NRI

Support

System management infrastructure

ITSM improvement

Developer/infrastructure

manager

OperatorSystemuser

Service desk Developer

Management tools of other companies

Servicedesk

System management infrastructure

Integration system

management Advanced filtering

Service level controlService requestChange control

Capacity

Package distribution

On-premise Private cloud Public cloud

Operation engineer

ExecutivemanagerAuditor

Failure responsenavigation

Filtering template

Job scheduleMonitoring

Event managementConfiguration

Business impactdashboard

Auto incidentissuance

Link with externaltools

Messageintegration

Automation of periodicmonitoring

Problem managementIncident managementConfiguration management

Monitoring/Operation

OperationProcessGovernanceAlert

As a package As SaaS

DevOps function

DC

On-premise Private cloud Public cloud

Developer Operator

As a package. As SaaS. Flexible support for system management in the cloud era.

Support

NRI

AECAuto Event Call

MDVMonitoring Dashboard View

Dashboard

SMPIT Service Management Platform

Service desk

IWCITSM Watch Center

Analysis / CSI support

SOPSelf Operation Platform

Capacity

Job scheduleMonitoring

Run Book Automation

Auto alert

Senju FamilySenju Family

Operations

Developer

Development DevelopmentOperations

Enables creation of job flow at the GUI browser of an offline PC.The operator simply registers definition data created by the developer. This increases work efficiency and prevents mistakes.

Senju Offline Browser

Manage the relationship between the host OS and guest OS. Perform comprehensive management for the relationship between the components (data store, network adaptor, virtual machine, etc.) which configure the virtual infrastructure and Senju Agent/Sensor. Enables instantaneous decision-making regarding impact on the virtual server in the case of insufficient resources, malfunctions, etc.

Virtual Node Monitor(virtual infrastructure relation management)

It is possible to unify management of on-premise and AWS. It is possible to monitor contents through a link with management tools provided by AWS, and to monitor from a service perspective using the IT relation function.

Uses automatic conversion tools to transfer the jobs from other system management tools to Senju/DC.

cooperating with AWSTransfer from other Jobs management tool

Unique functionsDC

Enables monitoring and job management without install agent software on the server. Makes efficient operation possible even for large-scale systems, decentralized systems, virtual systems, and IPv6 environments.

Agentless (Senju Sensor)This service make Developers possible to independently survey, classify, and restore failures.They become possible to respond to failure quickly and without accessing the main system.

DevOps in enterprise system

Operator

Service deskIncident management Service level management

Dashboard Message integration

Problem management

Advanced filtering

Configuration management Monitoring

DevOps

Access managem

ent

Job schedule

Integration system management

System management

Even more time required to access main system

Enables decision on necessity of accessing main system

Decision making

Decision making

Failure alert (tel/email) Failure alert

(tel/email)

Access main system

Detection of failure

Detection of failure

Confirmation

Confirmation

Confirmation

Confirmation

Access main system

Report on status(tel)

Request confirmation of failure message

Report on status (tel)

Confirm for terminated job

Confirmation results (tel)

Request for acquisition of log data

Gather informationDevOps

Failure Failure

20 minutes to confirm the status

Speedy confirmation of status

Before After

System management tool DC

Automate GUI operation by recording operation of the mouse and keyboard. A large number of APIs are prepared, and GUI operation is reliably performed using VBScript.

Senju OpePlayer

Detect error screen

Main system

Main system

AWS

Senju Manager

On-Premise

INTERNET

IT relation

DMZ

Service management

Web serviceURL responseProcess monitoringLog monitoring

DB serviceProcess monitoringDisk monitoringTable monitoring

Contents monitoring Server monitoring

Senju Agent

URL response

EC2 monitoring

EBS monitoring

ELB monitoring

SQS monitoring CPU monitoring

Memory monitoring

Disk monitoring

Process monitoring

Log monitoring

RDS monitoring

EMR monitoring

Auto Scale monitoring

Senju Manager

Senju Agent

Information gathered via Senju Sensor

Network device

Agentless

Job

Agentless

Agentless

Management

No need to install agent software

Senju Sensor

Agentless monitoring and job management.

Input OutputExamination of job definition

1. Examination of individual and shared definition2. Fit/Gap analysis in conjunction with tool differences3. Fit/Gap analysis with new operation process4. Verification in current environment

Current job definition

New operation process

Process of change

Job definition after examination

1

1. Application to/testing in development system2. Application to/testing in main system

Application to dev/main systemSenju/DC job definition

3

Senju/DC job definition

1. Conversion of job definition using tools2. Manual correction for Senju/DC3. Manual correction for new process4. Verification in Senju/DC environment

Job definition conversion2 conversion tool

Job definition after examination

Process of change

Connect

Display login screen

Input ID/password

Display menu screen

Search conditions

Display search results

Update

Display update results

Web serviceService manager

Notification

■ Automation of routine work Increase efficiency of routine work, nighttime work, etc.

■ Automation of special work

■ Speedy response to failure Automate initial GUI response to failure alerts.

■ Monitoring from a user perspective Detect decreased response in user operation.

■ Digitization of manuals Simplify maintenance of operation manuals.

① Access website

② Log in

③ Search

④ Update

From the node where the failure message occurred, it is possible to conduct detailed refinement via the resource pool, data store, network, etc.

The same GUI work as the test environment is reliably implemented in actual operation.

System management tool DC

■Realized DevOps for enterprise system through enhanced web connection.■ In addition to "Normal" and "Failure," the message level "Warning" was added.■Enhance a function to determine whether to start or skip the following job net.■ Enhance a function to automatically execute actions for a delayed job and the subsequent job(s).

Main New

Funct ions

Senju Offline Browser Senju Browser

Senju Manager

DevOps portal

Senju Web Server

Senju Agent

Senju Sensor

Senju Database Server

Senju Configuration File Server

Performs tasks such as defining/registering job flows, executing schedules, monitoring job progress status, and reporting. Agentless job management is also possible.

From monitoring of the entire system to detailed monitoring of individual servers, use more than 300 types of monitoring items to conduct display for the entire system, for individual monitoring targets, and for individual events, thus visualizing the system. A maximum of 2,000 nodes can be monitored at a single domain.

MonitoringJob Schedule

Performs automatic gathering and unified management of system configuration item. Also enables easy reference from a variety of perspectives, as well as easy assessment of the latest configuration items-and change history. Visualization of the relationship between the service and configuration items is also possible.

Configuration

Providing a web-based system management function for developers. Supports multiple devices through responsive design. Realizes self-maintenance by developers and seamless communication with outside partners.

Enables graphing and analysis of trends and predicted values from data gathered during monitoring. This enables systematic resource management for virtual infrastructure, etc.

Web Connection(DevOps Portal)

Capacity

20 years have passed since the release of Senju/DC. This system management tool was developed based on NRI's many years of experience in IT operations. Senju/DC is composed of 5 sub-systems which can be flexibly selected. Visualization and automation for the entire system can be uniformly performed through an integrated interface.

Job schedule

System management tool Basic FunctionsDCCapacity

Configuration Run Book Automation

Monitoring

Automate sorting and action for an infinite number of events. Even “conditional branch” which required decisions by people is now automated. This reduces the load on workers performing system management.

Run Book Automation

■ Remote 　 definition by 　 developer

■ Reference/operation 　 by using web browser

■ Remote reference/　 operation using 　 smartphone

■ Store history in database

■ Stores configuration information files

■ Easy operation 　 from GUI screen■ Work divided 　 among multiple 　 consoles

■ Management of virtual/cloud environment■ Agentless monitoring and job 　 management using WMI, SNMP, 　 TELNET, SSH, etc. (supports IPv6)

■ Managemented server ■ Integrated management■ Multi-perspective management■ Server monitoring■ Different models / OS / multi-vendor■ System relation management

AWS

OperatorDeveloper

Integrated system management tool

In order to realize increased efficiency and automation for the operation of increasingly complex systems and to disseminate diverse information to the appropriate staff members, this tool conducts system management information navigation with a focus on "people." Through the three engines of "View," "Rule," and "Hub," Senju/EN realizes integrated management which bundles multiple management tools, and achieves optimization of IT service management. Furthermore, by using each of the three engines independently, it is also possible to supplement insufficient functions in the current system management environment.

Centralization of system management informationMutually connects multiple tools and conducts central gathering and distribution of information from each type of tool. Moreover, through a link with an outside service desk, the engine supports incident registration and escalation of failure information. It is also possible to execute arbitrary outside commands when certain conditions are fulfilled.

Automation of operation by extracting information based on rulesAutonomously judges complicated information and automatically executes actions for events. Rules are easily created even for complex judgments. It is also provided for setting different rule pipelines for each user and for conducting a preliminary operations check for rules. Furthermore, action templates have been prepared to reduce the burden of rule creation.

Provides required information in the optimal format for each role

View engine

Rule engine

Hub engine

Basic functions

Integrated system management tool

Distribution processing

Main viewThis view can be flexibly designed in accordance with user roles, task content, system configuration, or other factors. While using items such as shapes, images, and lists, realizes an easy-to-understand screen display which focuses on “people”.

Event viewThis screen shows a centralized display of information from tools. In addition to viewing by chronological order, information type, or content, it is also possible to hide information from unauthorized users.

Know-how viewThis view makes it possible to gather, organize, and efficiently utilize the information, knowledge, and response methods for received events. Know-how is created for each group. A total of 5,000 instances can be registered and referenced.

Manager console

Group 1Group 1

Manager console

Group 2Group 2Shared-rule

Rule by group

Manager console

Group 3Group 3

Rule stage

System planner Executive managerOperation staff Developer Operator

Tool A Tool B Tool C

Operation staff Developer OperatorAdapter Adapter Adapter Adapter Adapter

Email Telephone Rotating warning light

External command

Adapter

Hub : Mutually links diverse tools

Rule : Processes information based on rules

View : Expresses information in a variety of formats

Rule set(JScript)

Telephone Rotating warning light

External command

Main-frameServer

management tool

Network monitoring tool

Storage management

tool

Security management

toolService desk

IN OUT OUT

WEB event viewWEB event view ノウハウビューWEB main view

SEN console event view

ノウハウビューWEB main view

SEN console main view

Other solution

Before

ID/PW/Log management

ID/PW/Log management

ID/PW/Log management

ID/PW/Log management

After

management

Manual Auto

Unified management of personal IDs and operations log

Gateway

Accesscontrol

Logmanagement

Senju/EN ESP is an operations support system-based on Senju/EN, a tool which navigates operations tasks.Senju/EN ESP automatically performs sorting and task navigation using the flow shown below.

Alert detection Primary sorting Primary-auto response

Primary response navigation

General-purpose sorting

Alert detection which is connected with monitoring tools (Senju/DC, Zabbix, etc.)

Advanced filtering of events which do not require response

Auto sorting, auto emails and telephone calls

On the web screen, gives instructions to the operator to navigate tasks

Response which does not match primary-conditions (auto, manual)

Senju Service Automation

Integrated system management tool

System management navigationEN ESP

Tool connection solution

Developer/operator

Developer/operator

Automatic processing which includes application, receipt, approval and execution of service requests such as system change. Decreases the number of operation mistakes, improves the service level, and reduces the operation load.

Realizes agentless access control and log auditing required for privileged ID management. This tool can be installed in a short period of time without any impact on the main system. When used in combination with Senju Family, unmanned management of access control and log auditing is possible.

Windows server

Linux server

UNIX server

Network devices, etc.

Windows server

Linux server

UNIX server

Network devices, etc.

After automatic sorting, failure response navigation starts!

Simply press a button for initial execution of Ping, etc. and display of results

Tasks implemented with the procedure selected via navigation

Follow on-screen instruction for contacting/reporting

Aggregation of monitoring tools, auto sorting of messages

Alert detection!

Aggregation of monitoring tools, Aggregation of monitoring tools,

Alert detection!Monitoring tool

6.Confirmation of results

4.Execution instruction

Developer Operator Work server

Senju Service Automation

1.Application 5.Auto execution

2.Receipt

3.Approval

Example effects of automatic response to failure events

Auto response1,235,000 events

Primary filter1,120,000 events

Auto tel calls2,000

Contact by email7,000 eventsTel calls2,600

Failure events1,273,000 per month

Auto emails 113,000

38,000Operator response

Operation Development

Realize the operations processes required by ITIL® and ISO20000 (ITSMS).While reducing workload, this tool improves the quality of IT services and creates a service desk capable of responding quickly and accurately to diverse information from system users and system management tools.

■ Supports multiple languages. Each user can chose different languages by switching the selected language■ Compatible with Google Chrome, Firefox, and iOS-Safari. Improves convenience of use on mobile devices■ Reduces the load on managers by using a web-based monitor management console for changing the screen management console-layout and specifying user settings■ Maintenance authority can be divided to improve the flexibility of management processes

Main NewFunctions

［Incident Management console］

■Home Screen

■Easy to understand the Interface

Basics of ITIL® processService desk tool Basic functions

Service desk tool

Instructions

Task statusmanagement list

Inquiries

UserService requests

Incidents

Incident management

Problems

Problem management Change management Release management

Known errors Change requests

（RFC）

Release

Solution

Pastincidents

Known errorDB

Configuration managementCMDB

Record/referenceReference

AFTERSystem System

BEFORE

Even if I'm ordered to send the log, I don't know how!

How long are you going to make me wait?!

We can just fix it and everything will be fine, right?

I'm sorry, but I have no way of knowing the answer to your question...

What, you released it to the main system? Why didn't anybody tell me!

Who sent a complaint to an unrelated vendor?!

We keep getting the same kind of inquiries over and over...

Please show me the operation log immediately...

Don't ask me about that, ask operations staff...

It was directly released at the request of users...

I will ask our regular vendor

Where can I inquire about this?

Self-solution possible via FAQ

Easy-to-understand the single point of contact

・Quickly determine who is responsible for the incident・Increase the rate of self-solved problems by searching past knowledge

・Able to concentrate on main work without being distracted by failures occurring outside the charge

・Appropriate approval processes are cleared, so the system can be changed certainly

・Increase the rate of self-solved problems by searching past knowledge

・Possible to assess the workload of each staff member, making it easy to formulate plans

・Smooth adjustment with related members when changing the system

・The speed of problem resolution is increased by obtaining accurate information

・You will no longer receive the same types of inquiries

・The response deadline is clear, which makes it possible to assign response priority

・Appropriate operation can be proven by acquiring the trail of responses and changes

Response is now faster

The interface is easy to understand and use

Shift to whitebox bysharing information

Developer forApplication A Developer for

Application B

Applicationdeveloper

Operator

Even if I'm told to hurry, I can't make changes at my own discretion...

VendorB

VendorC

VendorA

Vendor

Infrastructuredeveloper

Infrastructuredeveloper

UserA

UserB

UserC

UserD

UserB

UserC

UserD

Operator

Auditor

Servicedesk

UserA

Auditor

Overview Service request Incident Problem management Change management

Issuance of tickets

Approval

Input results

Approval/rejection/return

Execution

Detect and record incident

Classification and primary response

Temporary response

Solution and restoration

Close incident tickets

Record and classify problem

Set priority

Clarify fundamental cause

Formulate measure to prevent reoccurrence

Close problem ticketsFree selection of return destination

Design change

Issuance of change request (RFC)

Screening/approval

Close review

Close change tickets

Basic information of each incident Applicant information also possible to link with external DB

Escalation is possible in units of people or organizations

Response history is recorded as progress and the sequence of events can be easily ascertained by individual pages

Up to 5 continuous classifications can be set

Only tags which can be used for each work duty are displayed

The design of the login screen can be modified

Multi-Data

The efficiency and standardization of the service desk is improved through a checklist function which automatically navigates the next response to be performed based on registered incident content, and through a function which changes the required items for each ticket status.

ChecklistRequired items for Each Status

Multiple screen policies for incident management can be set according to the work duties and team role. This increases the confidentiality of information and clarifies items for response by each staff member.

Multi-View

Even users without a Senju/SM account can refer to FAQ information. Direct access from a separate site is possible by embedding this link in the webpage.

Open Knowledge

A maximum of 100 patterns of service receipt screens can be created. Work efficiency is increased by using screen patterns which are customized for each request types.

Compatible with Google Chrome, Firefox, and iOS-Safari. Improves convenience of use on mobile devices.

Multi-Browser / Multi-Device

Service desk user view

Manager view

Multi-View

Different services requests

User B

User C

User A

Workflow/End-User Approval

Screen CustomizationBasic screen layouts for ITIL® of "incident management," "service request," "problem management," and "change management" are provided as templates. Templates are also provided for ISO20000.

A web-based management screen is used to perform tasks such as changing the screen layout and specifying user settings. This enables division of maintenance authority and reduces the workload of the manager.

Uses a workflow which supports multi-stage approval to process service requests from users and developers. Through the end-user approval function, approval or rejection is performed by the responsible person within the end-user department. Only an "approved request" is sent to the service desk, thus reducing the workload of the service desk.

Extensive TemplatesEmail TemplateRemind EmailEmail template is automatically generated by transcribing from the ticket content, thus increasing the efficiency and standardization of email. Also, the remind email function prevents work delays by sending email notifications to staff members regarding stagnated approval applications or items for which the response deadline has passed.

For each user, it is possible to switch to a foreign language display for labels, screen names, and messages. This realizes a greater range of use for the tool, including use at overseas offices.

Equipped with a function for batch approval from a list during process management. This reduces the workload on supervisors and increases process efficiency.

Multi-Language Batch Approval

SLAM ChartTabulates incidents based on conditions defined in the SLA (Service Level Agreement) and displays a variety of charts. Comprehensive assessment of service level is possible by batch retrieval of multiple processes and display of the result by list.

It is possible to link with a variety of systems, including automatic email loading, alert links from monitoring tools, and links with CTI tools. Database information is disclosed in a view format, and it is easy to perform tabulation, analysis, and data linking with other tools.

External Link

NRI holds hands-on seminars for each product. By experiencing the series of operations for the workflow performed by each member, it is possible to acquire an even more concrete image of using the tool. Also, even more practical use is possible through a deep knowledge of each function. We recommend these hands-on seminars for customers who are considering the implementation of system management tools, and for customers who want to utilize their system management tools more effectively.

By using the data analysis function, it is possible to graphically analyze date for incident management, service requests, problem management, change management, etc.

Data Analysis

Select and record analysis definition

Unique functions Unique functions

The efficiency and standardization of the service desk is improved through a checklist function which automatically navigates the next response to be performed based on registered incident content, and through a function which changes the required items for each ticket status.

Required items for Each Status

Multi-Browser /

Service desk tool

increases process efficiency.

Manager A

Web base management screen

Drag & drop to change the position of screen items

Batch editing of multiple labels

Set toJapanese

Set toEnglish

Eliciting the potential of the Senju Family

Hands-On Seminars

User Department, company, etc.

Issue of ticket

Work

Service desk OperatorResponsible person

Data center, etc.

Approval/Rejection Only approved

requests

RejectionRequest

Batch Approval

Check the records which you wish to approve

mPLAT/SOP（Self Operation Platform）

mPLAT/SMP（IT Service Management Platform） mPLAT/ IWC（ITSM Watch Center）

mPLAT/AEC（Auto Event Call） mPLAT/MDV（Monitoring Dashboard View）

NRI Reform Management Service

SaaS of a system management environment based on Senju Family

System management Infrast ructure Cloud ServiceFrom "own" to "use" of system management

mPLATATA /SOP（Self Operation Platform）

SaaS of a system management environment based on Senju Family

System management InfrasFrom "own" to "use" of system management

Service menu Provided items

①　Process Management Provision Service ▶ Support for establishing process　▶ Process statement　▶ Process management infrastructure

②　Service Management Provision Service ▶ Service reform analysis Report

③　System Management Provision Service ▶ System management infrastructure　　▶ Efficient template

④　Benchmark Evaluation Service ▶ Benchmark report based on ISO20000 + NRI knowledge

⑤　Service Management Education Service ▶ ITIL® training　　▶ Problem-identification training, etc.

Automation to reduce the load of system management

■ SaaS provision of monitoring, jobs, capacity management and other functions required for system management■ Automation of routine work and temporary response through the Run Book Automation■ Unified management for environments using both on-premise and cloud

Auto incident notification Visualization of system management

■ Automatic notification of alerts management in sequential order according to the telephone contact network■ Automatic registration of tickets and response results■ Submit the information to the individual via dashboards for each work responsibility

Service desk for ITIL® ■ SaaS provision of service desk tool with No.1 share in Japan (according to 2015 ITR survey)■ Provision of diverse success knowledge such as ISO20000 templates■ Continual analysis and reform support by an IT service manager at NRI

（ITSM Watch Center）

System management infrastructure cloud service

SOP AEC MDV

Customer office ①Process Management Provision Service

③System Management Provision Service

System management infrastructure

Event control

Self-maintenance

Information acquisition

Efficient template

Access management

Self-Operation

Data masking

Process management infrastructure

Incident management

Request fulfilment

Problem management

Knowledge management

Change management

Release management

Configuration management

Customer office

②Service Management Provision Service

④Benchmark Evaluation Service

⑤Service Management Education Service

Benchmarks based on ISO20000 + NRI knowledge

ITIL® training, problem-identification training, etc.

Analysis evaluation

NRIreform consultant

ManagementOnsite leaders

Customer system

System X

System Y

Onsite staff

Visiting place

Internet

Customer (system administrator)

Customer (system administrator)

Customer system

Monitoring Job schedule Capacity Run Book Automation

Internet

Auto notification Dashboard

SMP IWC

Internet

Customer(system administrator)

NRIIT service manager

Service desk Analysis / reform support

Analysis /reform support

Telephone network management

Auto tel calls Auto emails

Auto issuance of ticketsAuto update of results

Managemented deviceManagemented device

Managemented device

Managemented deviceManagemented device

Managemented device

WAN / VPN

RemoteaccessGW

Processstatement

Remote access

Access managementAnalysis

Reporting

Reform proposal

Management target (on-premise)

Management target (cloud)

Management target(on-premise)

Management target(cloud)

Management target (on-premise)

Management target (cloud)

Customer system

Customer system

m P L AT m P L AT

mPLAT

Details for user cases can be viewed at the Senju Family Website. Senju Family SearchSearchSearchSearchSearchSearchSearchSearch

User Case *Listed in order of the Japanese syllabary

Asunaro Aoki Construction Co., Ltd.

Astellas Pharma Inc.

ITOKI CORPORATION

INTELLIGENT WAVE INC.

Internet Initiative Japan Inc.

Xseed Co., Ltd.

SCSK Corporation

NRI System Techno, Ltd. (formerly Ajinomoto System Techno Corporation)

NRI Data iTech, Ltd.

NTT DATA CCS CORPORATION

OPTEX FA CO., LTD.

OLGO (formerly Oita Local-Government Cooperative Outsourcing Center)

Kawasaki Shinkin Bank

GLORY System Create Ltd.

Kohnan Shoji Co., Ltd.

Konica Minolta, Inc.

SoftBank Payment Service Corp.

DAIKIN INFORMATION SYSTEMS CO., LTD.

Dai Nippon Printing Co., Ltd.

DIVA CORPORATION

TOKYO KANTEI Co., Ltd.

TO SOLUTIONS CO., LTD.

Toyobo Information System Create Co., Ltd.

Nagano Prefectural Government

Nikkei Inc.

Tata Consultancy Services Japan, Ltd.

Networld Corporation

Virtualex Consulting, Inc.

The Hyakugo Bank, Ltd.

Fukuoka University

Fuji Electric IT Center Co., Ltd.

Mitsubishi Chemical USA, Inc.

Yamato System Development Co., Ltd.

Label Gate Co., Ltd.

Example of use in human resource departments

Example of use in IT infrastructure management

Migrate the core system on host computer to an open system in 5 months

Reflecting on 20 years of history in system operations with Senju

Reduced maintenance costs by one-fourth without changing any operation

Solutions for the issue of internal system management faced by the internet pioneer company

High evaluation from IT infrastructure professionals for the manageability of the virtual environment

Contributing to business innovation and the visualization/optimization of services at the service desk

Chronological assessment of incident support by mPLAT/SMP

Improved operations quality by establishing a service desk for JX Holdings, Inc.

Realized automation of operations via the Run Book Automation function

Used ITIL® compliant Senju/SM to increase awareness from recording to system improvement

Implemented Senju Family for open system operations from SAP R/3 to EC site operation

Decided to replace tools provided by foreign corporations with Senju/SM

Trouble occurred when linking systems! Countermeasure for slow batch jobs

Implemented mPLAT/SMP for the support foundation of 2,400 member corporations

Vital point of system operations which supports large-scale payroll system for 30,000 people

Senju Family responsible for stable operations and improved service level of NIKKEI NET

Manages four operations stages by using an integrated monitoring server

Realized an integrated monitoring service leading to new business

Use Senju / SM for response to human resources inquiries

Senju Information CenterTEL.0120-736-580 E-mail : senjuinfo@nri.co.jp

http://senjufamily.nri.co.jp/http://mplat.nri.co.jp/

Document No. 670-0061-03-1602

*The company names, product names, and service names listed in this pamphlet are trademarks or registered trademarks of the respective companies.*The information contained in this pamphlet is current as of May 2016. Our company reserves the right to change the specifications and prices of products/services without prior notice, and to stop the provision and sale of products/services without prior notice.

Automation/visualization of individualized incident management and change management in compliance with ITIL®

Reduced the increased load placed on the service desk following the merging of municipalities and implementing cloud services

Implemented Senju Family for the reform of operations management in conjunction with the creation of an open system

Implemented for operations infrastructure which supports 20 million monthly transactions with a total monthly transaction volume of 65 billion yenFor accumulating renovation costs of independent systems, what is the deciding factor for package changeover?

Realized internal government through unification/automation of release duties and visualization of progress statusRealized monitoring of 1,000 computers at 110 group companies and standardization of operations at multiple locations

Implemented Senju Family for the operations management of a new system using a full-scale virtual environment

Favorably evaluated the performance record of Senju Family and sequentially implemented the tool for operations of four systemsRealized integrated management of a system with more than 20,000 users. Reduced labor associated with operations and improved the service levelCreated an information-sharing mechanism to improve quality and reform into a support division contributing to businessUsed Senju Family to integrated management for SAP R/3 and peripheral systems, and realized a significant decrease in operations costIntegrated management system which support ASP services for credit card companies and the creation of new businessWhat is the system management tool which realized distribution of 4.5 million songs via AWS and internal response to failure?

What extent of high-level management rules have been implemented for a cloud infrastructure of financial institutions

Implemented Senju Family for the integrated operations foundation which supports the new public relations system

Important point is how to instantaneously share information with a large number of people and operate accurately