September 23-26 | Greater Columbus Convention Center | Columbus, Ohio

Welcome to the Association for the Health Care Environment’s annual conference, EXCHANGE 2018! You are at the foremost event for environmental services professionals, and we’re glad you’re here.

Health care as we know it is evolving and undergoing significant changes. Now more than ever, it is vital for environmental services professionals to network face-to-face with peers from across the country, keep current on the latest products and services, and master the knowledge and skills necessary to make us even stronger leaders. In three days, you can take an active leadership role and participate in the evolution of health care here in Columbus, Ohio, the Arch City.

The city of Columbus itself is a thought leader. While it’s true Columbus is home to fifteen Fortune 1000 headquarters, a vibrant shopping and gallery scene, a rich farm-to-table movement, and a top-ranked zoo and science center, it is also a proud supporter of the Association for the Health Care Environment and its initiatives:

• A highlight of the conference is the debut of The Ohio State University Health Care Environmental Services Certificate offered through the Hospitality Management program. It is the first academic certificate in health care environmental services within a hospitality management program.

• The city of Columbus has awarded the AHE a generous scholarship fund which provides access for Ohio State University students wishing to attend and experience the EXCHANGE 2018 conference.

One of the most important aspects of EXCHANGE 2018 is the level of professional development opportunities available. This year, with thought leaders in mind, we have developed a program of unprecedented value. Whether it’s principles of leadership, staffing methodologies or infection prevention, you’ll find what you’re looking for at this meeting.

We’ve upgraded from an ordinary exhibit hall--which focused on the buying and selling of products or services--to a true Solution Center which focuses on learning, knowledge exchange, peer-to-peer networking, and relationship building. We’ve developed learning labs led by experts who specialize in leadership-focused content, and we’re thrilled to bring back our Conference-within-a-Conference with a spotlight on innovation and transformation in health care.

You, as leaders, have the vision, the wherewithal and the experience to help us pave our way into the future and transformation of health care. Now join us at EXCHANGE 2018 to take in the latest, most cutting-edge knowledge available so that we can do just that.

See you there!

Pam Toppel, AHE Board President

President’s Letter

11:00 am – 12:00 pm Learning Labs 12:00 pm – 1:15 pm Lunch and Learn sponsored by 12:00 pm – 1:15 pm Lunch and Learn sponsored by

*Space limited. 1st come 1st served. 1:15 pm – 2:15 pm General Session 2:30 pm – 5:30 pm Solution Center Opening & Reception sponsored by 6:00 pm – 7:00 pm Networking with the Stars (Exhibitors Only)

September 25thTuesday

6:30 am – 7:30 am CHESP Exam Check-in 7:00 am – 8:00 am Sunrise Session presented by 7:00 am – 9:30 am Coffee Service 7:30 am – 2:00 pm Registration 7:30 am – 9:30 am CHESP Examination 8:15 am – 9:15 am General Session 9:30 am – 1:00 pm Solution Center & Lunch 1:00 pm – 2:00 pm Learning Labs 2:00 pm – 2:15 pm Break 2:15 pm – 3:15 pm Learning Labs 3:15 pm – 3:30 pm Break 3:30 pm – 4:30 pm Learning Labs

September 26thWednesday

6:45 am – 7:45 am CHESP/T-CHEST Breakfast sponsored by cintas

7:00 am – 11:00 am Registration 7:00 am – 9:30 am Coffee Service 8:00 am – 12:30 pm Conference-within-a-Conference

Schedule At-A-GlancePreconference

8:30 am – 4:30 pm Strategic Leadership Series Value-based Product Evaluation and Implementation (VPEI) Workshop

8:30 am – 4:30 pm Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP) Workshop

September 23rdSunday

8:30 am – 4:30 pm Strategic Leadership Series Value-based Product Evaluation and Implementation (VPEI) Workshop

8:30 am – 4:00 pm Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP) Workshop

8:30 am – 3:30 pm Certified Health Care Environmental Services Professional (CHESP) Exam Review Workshop

1:00 pm – 7:00 pm Registration 3:00 pm – 4:00 pm Volunteer Meeting 5:00 pm – 6:00 pm 1st Time Attendees sponsored by encompass, llc

6:00 pm – 8:30 pm Welcome Reception

September 24thMonday

7:00 am – 4:00 pm Registration 7:00 am – 9:45 am Coffee Service 8:00 am – 8:30 am Opening Session 8:30 am – 9:30 am Keynote Speaker 9:30 am – 9:45 am Break 9:45 am – 10:45 am Learning Labs 10:45 am – 11:00 am Break

September 22ndSaturday

Why You Can’t Afford to Miss EXCHANGE 2018:• These three days can change your career as you engage with thought

leaders who shed light on how health care is being disrupted and rapidly transformed

• Connect with a robust network of trusted professionals to enhance your experience as a professional working in health care

• Discover the very latest prognosis on global and emerging pathogens and diseases

• Engage with peers to develop strategies to increase employee engagement and productivity while reducing staff turnover

• Define and increase your environmental services team’s contribution to improving HCAHPs and reducing HAIs

• Collaborate with industry suppliers and experience the latest tools, technology, and products tailored to your needs to help you solve problems

Why attend?

Who should attend EXCHANGE 2018?Professionals with an interest in the environment of care across the continuum of care including:

• Environmental services directors, managers, and supervisors

• Professionals in health care support services, including risk management and facility management interested in expanding their environmental services and infection-prevention knowledge

• Nurses, infection preventionists, and other clinicians with an interest in the health care environment

• Contractors, industry suppliers, and manufacturers looking to expand their environmental services knowledge and reach

Who should Attend

KEYNOTE ADDRESS Something for Nothing

8:30 am – 9:30 am

Bruce Wilkinson, CEO and Chief Culture Officer of Workplace Consultants, Inc.

Bruce S. Wilkinson, CSP, is a leadership/communication/culture implementation strategist, professional motivational keynote speaker and trainer who reinforces personalized messages with humor, passion, enthusiasm and authenticity. His mission is to help organizations translate their culture into a matching workplace climate that inspires leadership excellence, high performance, team engagement, superior service, risk reduction and personal accountability. He has degrees in both Safety Engineering and Occupational Safety and Health and is one of fewer than 800 people worldwide to earn the prestigious Certified Speaking Professional (CSP) designation.

As CEO and Chief Culture Officer, Bruce has presented in all 50 states, delivering enthusiastic keynotes and strategic training programs for over thirty years to thousands of audiences, hundreds of businesses, associations, hospitals and other organizations.

Plenary Speakers

Globalization and Infectious Diseases1:15 pm – 2:30 pm

Rodney Rohde, PhD, MS, SM (ASCP) CMSVCM, MBCM, FACSc, Chair and

Professor, Clinical Laboratory Science, Associate Dean for Research, College of Health Professions at Texas State University

Rodney E. Rohde received his Bachelor of Science and Master’s degrees from Texas State University as well as his Ph.D. in Education. He holds certifications as a Specialist in Virology and a Specialist in Microbiology, in addition to his Molecular Biologist certification from the American Society for Clinical Pathology. Dr. Rohde is the Program Chair for the CLS Program, and holds the rank of Professor in the College of Health Professions. He also serves as Associate Dean for Research for the College of Health Professions. Dr. Rohde is also a clinical assistant professor at Texas Tech University Health Sciences Center, School of Allied Health Sciences, Department of Laboratory Sciences & Primary Care, Clinical Laboratory Science Program. Additionally, Dr. Rohde continues to enjoy being an adjunct associate professor of biology in the nursing program for Austin Community College.

His research interests focus on adult education and public health microbiology. Dr. Rohde is a member in the prestigious Alpha Mu Tau Fraternity (AMTF) and was named a CLS Distinguished Author, along with his colleagues, in 2013. He received the ASCLS Scientific Research Award in 2007 and again in 2014 for his work with MRSA and rabies.

Fight. More. Better.8:15 am – 9:15 am

Joe Gerstandt, Speaker, Author, Consultant

Joe has worked with Fortune 500 corporations, small non-profits, and

everything in between. He speaks at numerous conferences and summits, and blogs at joegerstandt.com. He is a featured contributor for the Workforce Diversity Network Expert Forum and his insights have been published in Diversity Best Practices, Diversity Executive, HR Executive, The Diversity Factor, The American Diversity Report, the Corporate Recruiting Leadership Journal, Associations Now, other print and on-line journals and he co-authored the book Social Gravity: Harnessing the Natural Laws of Relationships.

Joe believes that we can ill afford to continue applying a 20th century approach to an increasingly critical set of 21st century issues. A strong advocate for resetting the diversity and inclusion conversation, Joe sees diversity and inclusion as poorly understood and often misunderstood. His keynote messages and interactive workshops bring greater clarity, energy, and application to diversity and inclusion work.

September 24thMonday September 25thTuesday

CONFERENCE-WITHIN-A-CONFERENCELegacy Health Care at the

Crossroads8:15 am – 9:15 am

Ken Kaufman, MBA, Chair at Kaufman, Hall & Associates, LLC

For more than 40 years Mr. Kaufman has provided health care organizations with expert counsel and guidance in areas including strategy, finance and mergers, acquisitions, and partnerships. Clients include organizations of all types and sizes—community hospitals and health systems, academic medical centers, and regional or national health systems.

Recognized as a leading authority and committed to industry education, Mr. Kaufman has given more than 400 presentations.

Mr. Kaufman has authored or coauthored seven books, most recently authoring Fast and Furious: Observations on Healthcare’s Transformation; Focus on Finance, published by TGI; and Best Practice Financial Management, 3rd Edition, published by ACHE.

Mr. Kaufman has an M.B.A. with a concentration in Hospital Administration from the University of Chicago, Graduate School of Business.

CLOSING SPEAKER

Harnessing Disruption10:30 am – 12:30 pm

Joe Abraham, Author, Speaker, Entrepreneur, Investor

Joe is a serial entrepreneur with leadership and advisory roles in multiple

high-growth companies and non-profits. In 2008 he developed the BOSI Framework—which led to the authoring of Entrepreneurial DNA his critically acclaimed book named by Entrepreneur Magazine as one of the top business books to read. The book and methodology are used around the world—from university classrooms to the Fortune 500.

Winner of numerous awards for his impact on business growth, Joe has been featured on the TED stage as well as on Fox News, CNN, network TV and the Wall Street Journal as subject matter expert in customer acquisition, service delivery and leadership.

September 26thWednesday

Strategic Leadership Series Value-based Product Evaluation and Implementation (VPEI) Workshop*Saturday, September 22nd through Sunday, September 23rd8:30 am – 4:30 pm

The VPEI Certificate of Mastery is the first program in AHE’s Strategic Leadership Series. As a national certificate program, VPEI provides the requisite knowledge needed to make critical purchasing decisions for capital equipment such as touchless disinfection systems, heavy equipment and integrated cleaning systems. VPEI can also help leaders across other support disciplines set new standards of excellence with respect to procurement, decision-making and change management.

The program is built around a real world scenario of a director-level leader creating an actionable plan for change based on the principles of value analysis. Participants identify key stakeholders, apply credible research and data, and craft evidence-based proposals to influence team members. The workshop helps participants pinpoint ways they can transform their approach from the conventional to the strategic. In addition, VPEI focuses on the essential steps required to ensure key decision makers have a seat at the table during early discussions.

Preconference Schedule

Certified Health Care Environmental Services Professional (CMIP) Workshop*Saturday, September 22nd through Sunday, September 23rd 8:30 am – 4:30 pm

CMIP is a robust and comprehensive certificate of mastery program that includes online and live learning segments. Delving deeply into microbiology, epidemiology, and precautions, as

well as infection prevention during biohazardous events and construction, the program provides the requisite knowledge for a “trained” professional in infection prevention and control specific to the clinical environment of care.

Stay Relevant. Up Your Game! Attend a Signature Program.

Signature ProgramsAHE signature programs offer a variety

of ways for health care professionals to gain and demonstrate knowledge

and expertise pertinent to the environment of care.

*A separate registration fee is required for all preconference programs.

Certified Health Care Environmental Services Professional (CHESP) Review Workshop* Sunday, September 23rd 8:30 am – 3:30 pm

CHESP is a premier credential based on sound assessment that provides distinction among health care environmental services professionals who demonstrate knowledge in the

areas of: regulatory compliance, design and construction, environmental sanitation operations, waste management operations, textile management operations, finance and administration.

Some of the benefits of certification include industry recognition, job mobility, and employment opportunities along with increased learning power. According to a survey on management compensation, environmental services managers earn nearly 25% more annually with a CHESP than without it.

Join other future CHESPs in this facilitated full day course featuring extended math review and additional time for Q&A. Together, explore CHESP’s seven core domains and pinpoint areas of focus.

A separate registration fee is required to attend the CHESP Review Workshop. In addition, a separate registration process and fee are required for the CHESP exam on Tuesday, September 25.

EXCHANGE Registration Hours1:00 pm – 7:00 pm

Value-based Product Evaluation and Implementation (VPEI) Workshop8:30 am – 4:30 pm

Certificate of Mastery in Infection Prevention (CMIP) Workshop8:30 am – 4:00 pm

Certified Health Care Environmental Services Professional (CHESP) Review Workshop8:30 am – 3:30 pm

Volunteer Meeting3:00 pm – 4:00 pm

Volunteering is a great opportunity to network with your peers and get to know the AHE board and staff members. Several volunteer opportunities are available which include assisting with preconference set up, tote-bag assembly, providing help during registration, greeting attendees and guests, moderating educational sessions and more. There is exciting work to be done and fun to be had by all. Don’t forget to sign-up to be an EXCHANGE volunteer!

Break9:30 am – 9:45 am

Conference SchedulePreconference

September 23rd Sunday 1st Time Attendee/New Member Reception5:00 pm – 6:00 pm

Are you getting the most out of your experience? Whether you’re a first time EXCHANGE attendee, a new AHE member, or both, come meet the staff and board and learn about all AHE offers. We will introduce you to some other newbies as well as AHE veterans, and guide you in maximizing your time at the conference and as a member of AHE.sponsored by encompass

Welcome Reception6:00 pm – 8:30 pm

Each year AHE opens the EXCHANGE conference with a Sunday evening welcome reception. This is the perfect time to catch-up with the board of directors, the EXCHANGE planning committee, staff members, AHE members, peers, colleagues, and friends. Join us for networking, karaoke, light hors d’oeuvre, and a whole lot of fun! Cash bar.

September 24thMonday

Registration7:00 am – 4:00 pm

Coffee Service 7:00 am – 9:45 am

Opening Session8:00 am – 8:30 am

Pam Toppel, CHESP, President

KEYNOTE SPEAKER

Something for Nothing8:30 am – 9:30 am

Bruce Wilkinson, CEO and Chief Culture Officer of Workplace Consultants, Inc.

Changing economic times have caused many organizations to

rethink the way they manage, motivate, lead, inspire and hold people accountable for performance at work. But some employees, particularly those with tenure, develop a sense of entitlement and believe they deserve what they get because it’s owed to them. Entitled employees do not feel obligated to perform to their maximum potential, are more difficult to work with, frequently resist change and are less likely to respect leaders. They may also cause considerable problems for those employees who are doing their jobs each day without complaining. This high-level, energetic and content driven session will address how attitudes positively and negatively affect team performance morale, customer service, personal accountability and leadership’s ability to get things done.

Conference Schedule

LL LEARNING LABS9:45 am – 10:45 am

LL This is Not a Drill: Hospital Re-occupancy Post Natural DisasterLisa Sanders, RN, BSN, CIC, Infection Preventionist, Northwestern Lake Forest Hospital

On July 12, 2017, Illinois experienced unprecedented rainwater, forcing a suburban community hospital to flood, lose power, and ultimately evacuate. Once the evacuation was complete, a quick response from Infection Prevention, Environmental Services, and Facilities was imperative to assess the damaged areas, perform infection control risk assessments, evaluate construction barriers, monitor remediation efforts, and ensure safe air quality conditions.

Hear lessons learned during this experience, including the role of Infection Prevention and Environmental Services in re-occupancy. Additionally, identify steps needed for successful re-occupancy, and review a readiness tool to assess a facility prior to re-occupancy.

LL Environmental Services: Driving Operational ExcellenceLisa Ford, CHESP, District Manager, Sodexo

The key to operational excellence is the ability to drive quality each and every day. Managers are required to develop a strong pattern of management and attention to detail, even when their responsibilities are demanding and multi-faceted.

This session will explore strategies to create effective patterns of management, specifically in environmental services. Participants will gain insight in how to meet management demands within the timeframes our customers expect and patients deserve.

LL A Quantitative Assessment Method for Surface DamagePeter Teska, MBA, Infection Prevention Application Expert, Diversey Inc.

This session will review a series of surface damage studies and discuss the strengths and limitations of several common methods currently used for assessing surface damage.

Additionally, the speaker will propose a quantitative method of characterizing surface damage using data for a range of common health care disinfectants on a number of typical health care surfaces. This method can provide insights into the degree of compatibility between a disinfectant and a surface while also considering the general compatibility between a surface and a range of disinfectants.

Lastly, participants will review the results of a recent study that show how certain surfaces are inherently at a higher risk of surface damage, regardless of the disinfectant that is being used.

LL Evaluate Your OSHA and EPA Pharmaceutical Waste ReadinessKathy Skibinski, MS, Regulatory and Compliance Manager, WMSS PharmEcology Services Monica Livingston, Senior Implementation Manager, WMSS PharmEcology Services

The pace of change associated with pharmaceutical waste regulations has been relatively static over the past several decades. However, regulatory agencies and standard-setting organizations including OSHA, EPA, USP and TJC are ramping up their expectations for the management of pharmaceutical waste. Hear how to evaluate your current program based on these new requirements and develop a winning strategy for your sustainability and compliance programs.

Break10:45 am – 11:00 am

LL LEARNING LABS11:00 am – 12:00 pm

LL Top Survey Deficiencies and Vulnerabilities and How to Mitigate Facility RiskJames Kendig, CHSP, CHCM, HEM, LHRM, Field Director, Surveyor Management and Development Accreditation and Certification Operations, The Joint CommissionAs a recognized authority, ES leaders must expand their scope of knowledge and accountability to work in collaboration with the multidisciplinary team to ensure consistent and on-going compliance with all codes and standards, including Life Safety, NFPA, TJC, CMS and state departments of health. This session will identify the top survey deficiencies and discuss how to develop the hard wire mentality for you and your teams to facilitate daily risk mitigation, preparedness, and on-going reporting.

LL Creating a Culture That Attracts and Retains Great EmployeesSteve Anderson, PhD, President/ Senior Consultant, Integrated Leadership SystemsAttracting and keeping talented employees is critical for the-long term success of any organization. Dr. Anderson will discuss lessons learned from research and seventeen years of assisting organizations hire and keep the best employees.

Participants will review the critical components, including hiring processes, of creating a culture that empowers its employees and attracts the best talent. Additionally, this session will discuss the importance of the annual review and how it helps create a culture of excellence that “A” players demand. Finally, participants will discover the necessity of creating a culture that creates alignment, engagement, and accountability through effective communication.

LL Clean Design: Master Planning for the OSU James Cancer CenterSarah Mueller, Healthcare Practice Leader, NBBJ

This case study examines the strategic planning process and interdisciplinary team approach to the design of the Ohio State University (OSU) James Cancer Hospital and Solove Research Institute. Participants will examine the step-by-step process that ultimately resulted in a physical environment that improves cleanliness and is operationally efficient, thus enhancing the patient and visitor experience.

Join this session to evaluate technologies that improve patient/staff safety and satisfaction, deliver lean process improvements and cost reduction. Participants will leave with a list of actionable ideas that can be applied to their own design project, regardless of its current phase.

LL Improving and Optimizing Environmental Hygiene in the Operating RoomLinda Homan, RN, BSN, CIC, Senior Manager, Clinical and Professional Services, Ecolab

While environmental hygiene is important in every area of the facility, it is especially important in the operating room, where the fundamental aspect of surgery is invasive. The body’s natural barriers to pathogens, skin and mucous membranes are almost always bypassed in some way as part of a surgical procedure.

Attend this session to discuss the importance of environmental hygiene in the OR and share evidence-based methods and tools that have been proven to enhance both the cleanliness of the OR and the efficiency of the OR cleaning process.

Solution Center Opening Reception2:30 pm – 5:30 pm

Meet more than a hundred industry leaders equipped with the innovative products and services needed to meet your everyday environment of care challenges, in the Solution Center. Engage in meaningful learning opportunities and relationship building—so the next time you have a problems to solve, you know whom to look to for the answers.

sponsored by

Celebrate the opening of the second annual Solution Center with complimentary hors d’oeuvre and a cash bar on Monday, September 24.

Networking with the Stars6:00 pm – 7:00 pm

Exhibitors OnlyExhibitors, take advantage of this cocktail hour to speak with the best and the brightest in environmental services and hear first-hand what their top challenges are!

Lunch & Learn12:00 pm – 1:15 pm

sponsored by

Conference Schedule

GENERAL SESSION1:15 pm – 2:30 pm

Globalization and Infectious DiseasesRodney Rohde, PhD, MS, SM

(ASCP) CMSVCM, MBCM, FACSc, Chair and Professor, Clinical Laboratory Science, Associate Dean for Research, College of

Health Professions, Texas State University

The globalization of infectious diseases continues to dominate headlines on an almost daily basis. Population mobility is a main factor in globalization of public health threats and risks, specifically distribution of antimicrobial resistant organisms. Drug resistance is a major risk in health care settings and emerging in community-acquired infections. Clinical implications and health policy challenges associated with movement of persons across barriers permeable to products, pathogens, and toxins (e.g., geopolitical borders, patient care environments) are complex. Outcomes are complicated by high numbers of persons who move across disparate and diverse settings of disease threat and risk. HAIs account for roughly one infection every three seconds. Action must be taken or the current situation could spiral out of control, rendering current drugs ineffective and potentially endangering the lives of countless people per year worldwide.

GENERAL SESSION8:15 am – 9:15 am

Fight. More. Better.Joe Gerstadt, Keynote Speaker,

Author, Consultant

Proper decision-making and problem-solving are essential

for any successful team. Unfortunately, they are also two of the most difficult things that we do together. Oftentimes, disagreements create hurdles, rather than solutions, for group decision-making and problem-solving.

Despite the importance of doing disagreement well, it is rarely seen in the workplace and most teams avoid serious disagreement at all costs. However, not only does avoiding disagreement compromise our ability to solve problems and make decisions, it also wastes the mix of identities, perspectives, and experiences found in our workforce.

Joe Gerstandt will share strategies for being more intentional about disagreements in order to make decisions and solve problems together. These strategies will help drive better shared outcomes and a more inclusive employee experience for the teams involved.

September 25thTuesday

CHESP Exam Check-in6:30 am – 7:30 am

Sunrise Session7:00 am – 8:00 am

sponsored by

Coffee Service7:30 am – 9:30 am

Registration7:30 am – 2:00 pm

CHESP Examination7:30 am – 9:30 am

Conference ScheduleSolution Center & Lunch9:30 am – 1:00 pm

Continue your learning and exploration at the Solution Center. Lunch will be served Tuesday, September 25 in the hall.

LL LEARNING LABS1:00 pm – 2:00 pm

LL Multi-Skilled ManagerLisa Ford, CHESP, District Manager, Sodexo

One of today’s health care trends is the need for leaders who can manage multiple departments. Therefore, leaders need to equip themselves with the necessary resources and tools to effectively manage multiple support services departments and operations. This presentation will review the financial responsibilities and other duties of managing multiple departments, including certification and training requirements.

LL Staffing Methodologies and Standards for Health Care Environmental ServicesRock Jensen, Senior Consultant, Soriant Healthcare Consulting

How do today’s informed environmental services leaders make accurate staffing decisions in such a complex and ever-changing health care climate? This session will introduce the key components of accurately identifying and predicting staffing. The key to staffing accuracy will be identified by establishing staffing levels based upon the AHE staffing standards for patient volume driven productivity, square footage driven productivity and locked-in staffing requirements. Combining these three components into an overall staffing plan for the department will provide manager a reliable tool for staffing efficiency based on quality driven outcomes.

LL The Power of Clean: Healthy Environments of Care and Positive Business OutcomesDaniel Wagner, JD, Director of Strategic Services, Triple S, Inc.

It’s the problem that just won’t go away: HAIs. Fortunately, health care facilities recognize that effective infection prevention, disinfection, and general cleaning protocols have a major impact on both HAI incidence and patient satisfaction.

How can the true power of clean help professionals gain the upper hand in the constant battle against HAIs? Attend this presentation to perform a cross/benefit calculation to demonstrate return on investment of a cleaning program, and how to measure, track, and report positive business outcomes from both a financial and operational basis.

LL The ES Team: Building Engagement and Growing AccountabilityCesar Perez, CHESP, T-CHEST, T-CSCT, Manager, Environmental Services, CaroMont Health Wesley Stiles, CHESP, T-CHEST, T-CSCT, Manager, Environmental Services, CaroMont Health

Are turnover, engagement, fatigue and job satisfaction significant challenges within your environmental services team? If yes, find out how to overcome these challenges and hard wire processes that enable you to hold staff accountable for desired outcomes.

Break2:00 pm – 2:15 pm

Conference Schedule

LL LEARNING LABS2:15 pm – 3:15 pm

LL An Appetite for Change: The TLM Guide to Successful Transition PlanningGeorgie Shockey, President, Ruck-Shockey Associates, Inc. Sharon Cox, MA, RDN, LDN, Owner, Cox Duncan Network, LLC

Change is inevitable . . . progress is optional. As a leader, effective strategy formulation skills, as well as the ability to translate strategies from plan to action, are essential and necessary amid change. While change is external, the transition plan is internal and unique.

Examine the Transition Learning Model’s (TLM) steps to planning, launching, and sustaining transitional change including: project management and change management integration strategies; a standard approach to transition planning, conceptualization, stabilization, standardization; the defined roles and responsibilities of leaders vs. managers; and the risk and rewards of a transition and its impact on individuals, teams, and the organization.

LL Uncovering Hidden Cost Savings in Your Environmental Services Supply ChainNatalie DePace, Vice President, Business Development, Healthcare and Hospitality, Network Services Company

Maintaining a clean and healthy facility is at the heart of every environmental services professional. However, being able to do more to positively impact patient outcomes requires an optimized environmental services supply chain. How many times does your staff touch your supplies order? Is managing your floor care equipment costing you valuable resources? Find out

how these and other questions helped one health care system uncover over $1.5 million in hidden cost savings, and how they might also help you optimize your own supply chain.

LL No Touch Disinfection: Analysis of Current Technologies in Reducing HAIsChristopher Truitt, PhD, Chief Science Officer, Infection Controls Inc. GermBlast

Examine current literature and evidence-based research about no-touch disinfectant (NTD) technologies for environmental decontamination. Discover the latest in assessing terminal room disinfection with automated ultraviolet (UV) light devices such as UVC and pulsed xenon, and hydrogen peroxide (H2O2) systems. These whole room systems will be ranked on efficacy, distribution, ease of use, cycle time, and costs.

In addition, explore the effectiveness of continuous disinfection with high intensity narrow spectrum visibility; examine targeted disinfection such as tabletop UV for mobile handheld devices, and positional, site-directed UV equipment; investigate self-disinfecting materials with infused copper, impregnated silver, and organosilanes for surfaces and linens; and discuss air decontamination with NASA developed UV-activated titanium dioxide photocatalytic oxidation.

LL Environmental Infection Prevention: Best Practices for Health Care LaundriesLynne Sehulster, PhD, Health Scientist, Environmental Infection Prevention, LLC; Andrew Streifel, MPH, Hospital Environmental Specialist, University of Minnesota, Department of Health and Safety

Laundered health care textiles (HCTs) may be linked to outbreaks of health care-associated infections (HAIs) if these textiles are inadvertently contaminated with environmental pathogens prior to use. To date there

have been 13 such outbreaks affecting severely immunocompromised patients. Preserving the cleanliness and quality of laundered HCTs is a major objective of the laundry process, and environmental infection prevention is key to achieving this objective. Drawing from epidemiology and real world experiences from health care facility inspections, Dr. Sehulster and Mr. Streifel will present best practice approaches to minimizing inadvertent environmental contamination affecting HCTs.

Break 3:15 pm – 3:30 pm

LL LEARNING LABS3:30 pm – 4:30 pm

LL Active Shooter: Preparedness and ResponsePatrick Shaw, Protective Security Advisor – North East, Ohio, U.S. Department of Homeland Security

Active shooter incidents are often unpredictable and evolve quickly. In the midst of the chaos, anyone can play an integral role in mitigating the impacts of an active shooter incident. The U.S. Department of Homeland Security aims to enhance preparedness through a “whole community” approach by providing products, tools, and resources to help you prepare for and respond to an active shooter incident.

LL Building an Environmental Services Career LadderFiona Nemetz, MS, CHESP, System Director, EVS, Safety and Security, Northside Hospital

It’s no surprise that leaders in environmental services departments across the nation are challenged with turnover, which exhausts resources and can be a heavy financial burden. In fact, the industry average for environmental services turnover is at an all-time high, with many departments experiencing close to a 40% turnover rate.

What would building a program that provides internal career opportunities for technicians and reduces turnover look like? The foundation of such a program would leverage the CHEST and CSCT programs as excellent educational opportunities to guide practice and develop professionalism, enabling management to launch a robust career ladder and take departmental performance to the next level.

LL Dry Biofilm: The Real Challenge of Infection PreventionMark Hodgson, MPH, LRSC, CMIP, Senior Vice President, Medentech

Biofilms are everywhere. In fact, they are the most common location of growth and survival for microorganisms. While the role of biofilms on normally wet surfaces and related infections is well understood, the risk of infection transmission may be under appreciated. Recent studies indicate that even normally dry surfaces support biofilm. Additionally, due to their complex nature, standard testing methods for demonstrating disinfectant efficacy on bacteria may provide misleading results.

This session reviews current information related to biofilms in the health care environment and explores methods for control and infection prevention. Participants will learn the basics of biofilm: where they are found; how environmental stress, such as chemical disinfectant treatments and UV irradiation, can increase biofilm resistance and persistence; their role in health care associated infection, and how they can be controlled in order to reduce the risk of infection for patients and health care workers.

LL Re-evaluating Hospital Mattress Cleaning Methods to Reduce HAIsEdmond Hooker, MD, DrPH, Professor of Health Services Administration, Xavier University

Current methods of cleaning health care mattresses can lead to damage, inadequate disinfection, or infection. This presentation delves deeply into the body of evidence suggesting that mattresses may still be contaminated, even after discharge cleaning. In addition, participants will review recent alerts from the FDA about mattress failures and recommendations for routine mattress inspection.

Conference Schedule

Disrupting the Status Quo: The Health Care Revolution Conference-within-a-Conference

Become the strategic leader of change your facility requires!

Health care as we know it is rapidly transforming. Today’s

health care leaders cannot simply allow change to happen

to them, they must anticipate the needs of their

organizations and become the strategic leaders required

during these times of rapid transformation.

This interactive, highly engaging, relevant, and informative

conference will provide the necessary tools to navigate

today’s changing health care landscape and focus on how

leaders can not only survive in this fast-paced climate, but

thrive and lead effectively while reducing costs, driving

quality, and improving outcomes.

Experts and thought leaders will examine the themes of

transformation and disruption and provide highly actionable

strategies for managing a successful health care department

prepared to handle the challenges of today and beyond.

Registration 7:00 am – 11:00 am

Coffee Service 7:00 am – 8:30 am

Legacy Health Care at the Crossroads8:00 am – 9:00 am

Ken Kaufman, Chair at Kaufman, Hall & Associates, LLC

The traditional health care model is being challenged by large, innovative

companies who are developing the capability for a more convenient,

contemporary, high-tech health care experience. To remain relevant in this far more demanding environment, legacy health care systems need to learn from these new entrants and improve cost structure and remove the “friction” in the health care experience.

The Transformation of Health Care Delivery: A Panel Discussion9:00 am – 10:15 am

PANELISTS: Ken Kaufman, Chair at Kaufman, Hall & Associates, LLC; Margaret Anne (Peggy)

Hayden, DNP, RN, NEA-BC, Administrative

Director for Education, Practice and Research and Strategic Initiatives at UPMC Passavant

MODERATED BY: Steve Zimmerman, MBA, CHESP, T-CSCT, Director of Healthcare Services, Service Master

This panel will serve as a discussion and exploration of various modes of transformation of health care delivery through the perspectives of several experts in the field. The panelists will demonstrate that, regardless of tenure, today’s leaders must be willing to lead change. Topics of discussion will include:

• Understanding how the shift from acute care to ambulatory care will affect how and where the profession will conduct business while maintaining a safe environment, high patient satisfaction, and contributing to the reduction of HAIs

• Trends and changes in the current delivery system and the impact on practice and operations

• Robotics, virtual and augmented reality, artificial intelligence, and how they are transforming health care delivery

September 26thWednesday

“Innovation distinguishes between a leader and a follower.” — Steve Jobs

Break10:15 am – 10:30 am

CLOSING SESSION10:30 am – 12:30 pm

Harnessing DisruptionJoe Abraham, Founder, BOSI Global

Using strategic frameworks and other proven methodologies upon which plans and tactics can be designed and

deployed for predictable outcomes, Joe will demonstrate how you can build a plan

for yourself and your team that positions you for success through change.

Registration Fees

Preconference Events CHESP Review Session CMIP Workshop New! VPEI Workshop

Member facility staff $399 $699 $799

Non-Member facility staff $499 $899 $999

Full Conference Before Aug 3rd After 3rd Conference-within-a-Conference Exhibit Hall Only

Member $645 $745 $300 $50

Non-Member $745 $845 $300 $50

Government* $575 $745 $300 $50

* Please note that attendees using the Government rate must register using a .gov or .mil email address. The Government rate is not eligible for the group discount.

Events Full Pass* Welcome Reception Solution Center Opening Reception

Guest $75 $35 $35

*Includes: All catered events with the exception of Lunch & Learns and Sunrise Sessions

General Conference Information

General Conference InformationGroup Rate Every third registrant from a contract company, hospital, or health system is eligible for the deeply discounted registration rate of $300.

How it works: Once you or an administrator at your facility have identified three attendees, contact AHE at ahe@aha.org or by calling 312-422-3860 to get your group registered.

Registration Overview The full conference registration fee includes admission to all educational sessions and the Solution Center, meals (where indicated), and entry into the Welcome Reception.

The one-day only registration pass includes admission to the Solution Center and educational sessions for the specified date of attendance.

This fee does not include:CHESP Review Session, CHESP Exam, CMIP Session, VPEI Session, or additional guest tickets and other optional events.

Non-Member RatesNon-members are required to pay the non-member rate; however, if you would like to sign up for membership at the same time as registering for EXCHANGE 2018, you may do so. All federal government employees should pay the government rate.

Registration ConfirmationAll paid registrants will be confirmed via email. It is important you indicate the correct email address on your registration. Please call Member Services: 312-422-3860 if you do not receive a confirmation email.

Registration DeadlinesRegular through July 31

Member Non-Member Fed Govt.

$645 $845 $575

All mailed registrations must be postmarked on or before July 31, 2018 to receive the Regular Rate (please note that AHE is not responsible for checks not submitted in time for processing). Registration forms received after this date will require the Onsite Rate.

Rate August 3 – Onsite

Member Non-Member Fed Govt.

$745* $845* $675*

* Registrations submitted after July 31, 2018 will require the $745 (members) and $845 (non-members) registration fees.

Guest FeesWe invite you to bring a guest. Guest tickets may be purchased for the Welcome Reception, and the Solution Center Opening Reception. Tickets for social events are required for all guests.

RestrictionsDue to insurance restrictions, children under the age of 16 are not allowed in the exhibit hall under any circumstances. AHE will take photographs at the EXCHANGE 2018 and may reproduce them in AHE news, promotional or commercial advertising materials, whether in print, electronic or other media, including the AHE website.

Cancellation PolicyA 70% refund will be given if the cancellation request is received on or before July 10, 2018. Due to advance orders of conference materials, refunds will not be given after this date. No exceptions. There will be no refunds for cancellations received after July 10, 2018. No-shows are non-refundable, regardless of the reason. Cancellation requests must be received in writing.

Submit cancellation requests to:Association for the Health Care Environment – AHE155 N. Wacker Drive, Suite 400Chicago, IL 60606-1725Fax: 312.422.4578E-mail: ahe@aha.org

Program CancellationIn the unlikely event of conference cancellation due to circumstances beyond our control, AHE will refund 100 percent of registration fees paid. AHE assumes no liability for penalties on airfare tickets, deposits for hotel accommodations or any other fees, charges, penalties or other incidental costs that a registrant might incur due to cancellation.

SubstitutionsRegistrants unable to attend the conference may send an alternate with advanced notice. If the alternate is not an AHE member, non-member rates will apply. In the event an alternate is attending, notify AHE at 312.422.3860 or submit the request in writing to ahe@aha.org by Monday, September 3, 2018.

Continuing Professional Education (CPE) Credit• CHESPs participating in educational sessions can

earn up to 12.5 contact hours towards the three-year requirement of 45 contact hours for certification renewal.

• Attendees participating in the CHESP Review Session earn an additional 6.0 contact hours.

• Paid content is not eligible for CPE.

Americans with Disabilities Act (ADA)AHE complies with the Americans with Disabilities Act and strives to ensure that no individual with a disability is deprived of the opportunity to participate in an educational program solely by reason of that disability. AHE will attempt to provide a reasonable accommodation for an attendee with disability who requests accommodation.

Please contact ahe@aha.org at least 21 days in advance of the program to specify your accommodation requests.

HotelHilton Columbus Downtown401 North High Street Columbus, Ohio 43215

Hampton Inn & Suites Columbus-Downtown501 North High StreetColumbus, Ohio 43215

The official housing providers for EXCHANGE 2018 are the Hilton Columbus Downtown and the Hampton Inn & Suites Columbus-Downtown. Individuals must be registered for the conference to obtain access to AHE’s hotel block.

*Room Block information will be provided in your EXCHANGE registration confirmation email.

AHE EXCHANGE 2018 Room Block Rates:• Standard Rate: $179 for single/double occupancy +

taxes/fees • Government Rate: $119 for single/double occupancy

+ taxes/fees

* Government ID must be provided upon check-in to receive the government rate. All hotel reservations must be made by Wednesday, August 22, 2018 to guarantee availability and the group rate.

NoticeBe aware that you may be solicited by other companies to book your hotel room or make travel arrangements for EXCHANGE 2018. Such companies are not affiliated with and are not sponsored or approved by AHE to provide travel arrangements for EXCHANGE 2018. AHE will not be responsible for any actions or omissions of such companies.

DiscountsAirlinesAHE is offering special meeting discounts for all attendees of the EXCHANGE meeting. Simply call (or have your travel agent call) one of our preferred airlines directly to receive these special fares.

For Delta Air Lines reservations and ticketing please call Delta Meeting Network reservations at 1-800-328-1111, Monday through Friday, 7:00 am – 7:30 pm Central Time. Refer to Meeting Code NMR38. You may also go to www.delta.com and input the Meeting Code into the Meeting Event Code box to obtain the discounted fare and avoid any service fees.

General Conference InformationUnited Airlines offers discounts off published fares of 2% – 10% based on the booking class of service. Call your travel professional or United Airlines at 800-426-1122 for reservations. Refer to Z Code ZE92 and Agreement Code: 593102. Or, save an additional 3% off by booking your own reservations at www.united.com. Choose your flight times and access your meeting discounts by inserting ZE92593102 in the Offer Code box.

Car RentalsSpecial meeting rates negotiated with Hertz are available by calling 1-800-654-2240 from within the U.S., or 405-749-4434 from outside the U.S., and providing the reservationist the meeting number CV#03AB0014. You may also click on the Hertz link found on our Annual Meeting webpage.

Special meeting rates negotiated with Enterprise and National are available by calling 1-800-261-7331 from within the U.S., enterprise.com or nationalcar.com, and supplying the meeting number K2C1074.

Special meeting rates negotiated with Avis are available by calling 1-800-633-3469 from within the U.S., or 1-800-331-1084 from outside the U.S., and providing the reservationist the meeting number L461444.

Important DisclaimerBe aware that you may be solicited by other companies/housing bureaus to book your hotel room or make travel arrangements for EXCHANGE 2018. Such companies are not affiliated with and are not sponsored or approved by AHE to provide travel arrangements for EXCHANGE 2018. AHE will not be responsible for any actions or omissions of such companies.

AMERICAN HOSPITAL ASSOCIATION CERTIFICATION CENTER

Certified Healthcare Environmental Services Professionals (CHESP)

Special Paper and Pencil Examination ApplicationExamination Date: September 25, 2018 | Location: Columbus, OH | Application Deadline: August 31, 2018

Applications must be received no later than August 31, 2018. On-site applications will not be accepted.

To apply for the CHESP Examination complete this application and return it with the examination fee to:PSI, AHA-CC Examination, 18000 W. 105th St., Olathe, KS 66061-7543 | PHONE: 888-519-9901 | FAX: 913-895-4651

Personal Information

Name (Last, First, Middle Initial) List your name as you wish to be printed on your certificate. Title and designations will not be printed. Former name if exam was taken previously under a different name.

Name of Facility/Company/Organization Title

Preferred Mailing Address (Street Address, City, State/Province, Zip/Postal Code, Country)

Preferred Telephone Number Email Address

Eligibility RequirementsTo be eligible for the CHESP Examination, a candidate must fulfill one (1) of the following education and work experience requirements. By checking a box below, a candidate certifies to the AHA-CC that he or she satisfies the eligibility requirements. Check the one (1) that applies.

Baccalaureate degree or higher from an accredited college or university plus three (3) years of environmental services experience*in a healthcare setting** of which two (2) of those years must have been in a management/supervisory/ administrative role.

Associate degree or equivalent from an accredited college plus four (4) years of environmental services experience* in a healthcare setting** of which three (3) of those years must have been in a management/supervisory/administrative role.

High school diploma or equivalent plus five (5) years of environmental services experience* in a management/ supervisory/administrative role in a healthcare setting**.

* Environmental services experience refers to work experience in operations related to environmental sanitation, waste management and textile management.

** Includes experience with a provider of environmental services or products to a healthcare facility (e.g., Consultants, Manufacturers, Vendors, Contract Services Providers, etc.).

Application Status I am applying as a new candidate. I am applying as a reapplicant. I am applying for renewal of certification.

Membership StatusIf you are a current member of AHE or other AHA Personal Membership Group (PMG), you are eligible for the reduced CHESP Examination fee. Please provide your 10-digit membership number below.

For information on joining the Association for the Healthcare Environment (AHE), visit www.AHE.org. Membership must be obtained before application for examination at the reduced fee can be honored.

If you have applied for membership but have not yet received your membership number, enter “NEW” below.

Enter your Membership Number: ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

Special AccommodationsDo you require special disability-related accommodations during testing? No YesIf yes, please complete the Request for Special Examination Accommodations form included in the CHESP Candidate Handbook and submit it with an application and fee at least 45 days prior to the desired testing date.

Demographic InformationThe following demographic information is requested.

1. How many years of experience do you have in environmental services (operations related to environmental sanitation, waste management and textile management)?

3-5 years 6-10 years 11-15 years 16-20 years 21-25 years 26-30 years More than 30 years.

2. How many years have you worked in a healthcare setting?

2-5 years 6-10 years 11-15 years 16-20 years 21-25 years 26-30 years More than 30 years

3. How many years of experience do you have in environmental services management/supervision?

2-5 years 6-10 years 11-15 years 16-20 years 21-25 years 26-30 years More than 30 years

4. What is the square footage of your facility or facilities?

Less than 100,000 square feet 100,001 – 500,000 square feet 500,001 – 1,000,000 square feet More than 1,000,000 square feet

5. What is the highest academic level you have attained?

High school diploma or equivalent Some college Associate degree Baccalaureate degree Master’s degree Doctoral degree

6. What is your level of responsibility? Vice President/Director

(responsible for multiple departments)

Director/Manager (responsible for a single department)

Manager/Supervisor/Coordinator (responsible for areas within the department)

Other:____________________

SignatureI certify that I have read all portions of the CHESP Candidate Handbook and Application and agree to abide by regulations contained therein. I certify that I am eligible to take this CHESP Examination and the information I have submitted in this application is complete and correct to the best of my knowledge and belief. I understand that, if the information I have submitted is found to be incomplete or inaccurate, my application may be rejected or my CHESP Examination results may be delayed or voided.

Name (please print)

Signature Date

NOTE: Name, address, telephone number and email address of candidates who pass the Examination will be shared with AHE. Scores are never reported. If you do NOT wish to have your personal information shared, please opt out by contacting the AHA-CC in writing via email at certification@aha.org or fax to 312-422-4575.

Examination FeePayment may be made by credit card, company check, cashier’s check or money order made payable to PSI Services Inc. Indicate the type and amount of fees enclosed:

Member of AHE or other AHA Personal Membership Group ........................................... $275 Nonmember ............................................................................................................................. $425 Rescheduling Fee .................................................................................................................... $100

If payment is made by credit card, complete the following. Select type of credit card being used: VISA MasterCard American Express Discover

Credit Card Number Expiration Date

Your Name as it Appears on the Card Signature

EXCHANGE SponsorsAHE gratefully acknowledges the companies listed below for their generous support of EXCHANGE.

Gold Level

Cintas

Silver Level Sponsor

Ruck Shockey

Diamond Level

Pinnacle Level

Platinum Level

Corporate Champions

Association for the Health Care Environment of the American Hospital Association (AHE)155 North Wacker, Suite 400, Chicago, IL 60606Phone: 312.422.3860 | Fax: 312.422.4578Email: ahe@aha.org