St. Joseph’s Healthcare Hamilton is a teaching facility affiliated with the Faculty of Health Sciences, McMaster University

In this issue of CCOONNNNEECCTTIIOONNSSSJHH to receive MRI ..................2Mission on the Move......................3Culture of Giving survey results....4Occupational Therapy Month........5Robertson Memorial Award..........6Staff BBQs are a success..............7Save the date!................................8

Thanks to the addition of asecond MRI machine at St.Joseph's Healthcare, residentsin Hamilton and the surroundingregion will now have increasedaccess to diagnostic services.

The announcement was madeby Liberal MPP, Judy Marsales in the Juravinski InnovationTower lobby at the CharltonCampus on September 7th.Also in attendance wereHamilton City Councillor Bob Bratina, and Liberal candidate for Hamilton Centre,Steve Ruddick.

St. Joseph's Healthcare will be funded $1.6 million to operatethe new unit at 80 hours perweek. Scheduled to be opera-tional by spring/summer 2008, the unit will provide anadditional 6,200 scans annually,approximately doubling thenumber of patients that arecurrently served at St. Joseph'sHealthcare.

"Not only will the new additionhelp to reduce wait times fordiagnostic services in the community, it will also allow St.Joseph's Healthcare to remainat the forefront as one ofCanada's most technologicallyadvanced healthcare institu-tions," says Dr. Kevin Smith,President and CEO of St.

Joseph'sHealthcare.

"The additionof a secondMRI scannerwill enable St.Joseph'sHealthcare toexpand itsexisting program andattract andretain the verybest in health-care," adds Dr.Smith.Currently, theMRI program at St. Joseph'sHealthcare is the most sought-after training centre for student MRI Technologistsfrom all across Canada. Sinceopening in 2001, 15 MRIFellows (Radiologists specializingin MRI) have been trained atSt. Joseph's Healthcare. Thisprogram now has a waiting listthat consists of MRI Fellowsfrom all over the globe.

"The academic and clinical support for this new addition istremendously important andwith these partners and thosewithin our LHIN, we have theopportunity to advance clinicalcare and provide training and

understanding in ImagingTechnology which will ultimately lead to improvingpatient care," adds Dr. Smith.

"We opened our existing scannerto the most intense qualityreview and scrutiny possible,"says Dr. Julian Dobranowski,Radiologist at St. Joseph'sHealthcare. "The MRI programat St. Joseph's Healthcare isnow the only such program inCanada that has received fullAmerican College of Radiation(ACR) Accreditation for thehighest quality standards.We are committed to doing the same with this new MRIscanner."

Earlier this month, St.Joseph's Healthcare receivedimportant and most welcomenews from MPP Judy Marsaleson behalf of MinisterSmitherman that $1.6 millionin funding had been securedto support a new MRI scannerin addition to our existingmachines.

This MRI unit, scheduled tobe fully operational by mid-2008, will provide an additional6,200 scans per year. Thisfunding supports theMinistry's wait times strategyand will play a tremendousrole in reducing wait times for this critical diagnostic procedure in our community.

Reducing wait times remains akey health care platform foreach of the provincial partiesas we approach the provincialelection scheduled forOctober 10th, 2007.

Cont’d on Page 3

Liberal MPP Judy Marsales announces SJHH toreceive a second MRI scanner.

CONNECTIIONSSSeptember 2007 Volume 7 Issue 5

Kevin’sColumn

St. Joseph’s Healthcare Hamilton receives$1.6 million to support second MRINew unit to support additional 6,200 scans annually

CONNECTIONS has had a facelift! Along with a fresh new look, we’ve added some new features to keepyou informed of the latest activities, events and accomplishments at SJHH. Read on for more details!

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The emergence and importance of technological advancements in healthcare over the past decade has beenprofound. SJHH has long been a leader and will continueto be at the cutting edge in Diagnostic Imaging and othertechnologies, by appropriately supporting each patient'scare path. We will be a key partner in the Ministry's waittime strategy as it relates to MRI & CT scanning, and participate in developing a regional plan to implement acomprehensive digital imaging repository. All of this willpermit easier electronic transfer of diagnostic scans and enable us to provide state of the art diagnostic andintervention care to all of our patients. Recent investmentsincluding the announcement of a new 2nd MRI unit and a new Angiography suite will assist us in decreasing

wait times to critical treatments and diagnostic procedures.

In launching our strategic plan, St. Joseph's Healthcare Hamiltonis securing its future as a national leader in terms of clinical quality, research and academics. In doing so, we have identified anumber of key areas in which we will work with our partners in the province and LHIN to deliver secondary,tertiary, and quaternary care. These clinical attention areasinclude the Chest Program, Diagnostic Imaging, Kidney-Urinary,Mental Health & Addictions, Orthopedics, Ophthalmology, andCancer Surgery. In the coming months, each issue ofConnections will highlight the investments we have made in ourattention areas, beginning this month with Diagnostic Imaging.

We recognize however that every program is critical to ourpatients and our long term success as an academic health sciencecentre. As a result, we will continue to deliver qualitycare and provide superior academic training inAnesthesia, Cardiac Care ComplexContinuing Care & Rehabilitation,Emergency Medicine, FamilyMedicine, General Medicine andSub-specialties, General Surgery &Sub-specialties, LaboratoryMedicine, Obstetrics andGynecology, and Pediatrics.

Patients, partners, and providersacross Canada are demandinggreater accountability and trans-parency. As such, St. Joseph'sHealthcare will be a leader in measuringperformance and using evidence to improvequality of care. In addition to creating a common clinical data warehouse with our partners to benchmark ourperformance against national standards, we will implementthe balanced scorecard at the board, executive and programlevels, and invest in improved documentation systems.St. Joseph's continues to perform well. Our wait times continue to decrease, our average length of stay is ahead ofnational benchmarks, our readmission rate continues toimprove, and we received favourable utilization, patientsafety & quality scores in both the CIHI-Hay GroupBenchmarking Report & OHA Hospital Report Card.

Patient safety is the number onehealth care issue today. As such,

we will become one of Canada'ssafest academic hospitals. To do this

we will build on our culture of sharedresponsibility through open communica-

tion and teamwork among our healthcare professionals, patients, and families. Specific patient

safety initiatives SJHH is currently embarking upon includeour participation in three interventions within the nationalSafer Healthcare Now campaign 1) reduce the number of medication errors, 2) reduce the rate of ventilator associated pneumonia, and 3) reduce the number ofCode Blue calls in non-critical care areas. Additionally,starting in October 2007, the hospital will offer workshoptraining to over 2,500 front-line clinical staff on the impor-tance of patient safety and how we can improve care in acollaborative, non punitive, learning environment.Staff interested in attending should contact their managerfor more information.

Diagnostic Imaging

Patient SafetyPerformanceMeasurement

Mission on the MoveA regular update on recent achievements and progess to date in our Corporate and Clinical Attention Areas

Clinical Quality

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Here's a letter that was sent to usrecently by one of our patients:

To whom it may concern:

My wife and I would like to expressour thanks for the excellent servicewhich I have enjoyed following my heartattack in February 2004. I could nothave asked for better care at the time Iwas in hospital, but I want to focus onthe care that has been provided in thestudies that I have been involved insince then.It was my privilege to participate in astudy on a new drug which it is hopedwould be helpful to post-cardiacpatients. Dr. James Douketis was in charge. The study nurses were outstanding health professionals who not only were very careful in their technical duties, but were alsooutstanding human beings. Their sensitivity, wisdom and care were muchappreciated. They were a most positivefactor in my ongoing healing process.I want to register a salute to nursesEleanor Kent, Mary Jane Sayles andmost recently, Lianna Butler. You arefortunate to have had them on theresearch staff at St. Joseph'sHealthcare. I wish them all well intheir continuing medical careers.

Sincerely,Mr. D.V. Nathanson

The mission of St. Joseph's HealthcareHamilton is alive and well - both inside ANDoutside the hospital walls.

Earlier this year, the Culture of Giving surveywas distributed throughout the hospital. As part of the SJHH Service Excellence initiative,the purpose of this questionnaire was to defineand recognize the culture of giving that existswithin the hospital and the impact that employeeshave on their community through their volun-teerism and philanthropy.

The results of this survey have been tabulatedand are definitely something to be celebrated.

81% of respondents volunteer to help a good cause, 45% were personally affected by the cause and 38% volunteered to benefit their children.

The main focus of volunteering activity is in the education sector. Other top areas include social services,

religious groups, sports and recreation and health care.

On average, 36% of those who volunteer have done sofor 15 years or more.

Nearly one-third of respondents volunteer between 50-150 hours annually.

Of those who currently do not volunteer, 84% say thatlack of time was the biggest impediment.

Just under 100% of the respondents contribute financial-ly to a wide array of local causes - 62% contribute tothe healthcare sector.

The results of this survey demonstrate thetremendous impact that our employees on thelives of those, not only in the hospital, but alsowithin the community. The results of this surveyconfirmed that St. Joseph's Healthcare employ-ees are dedicated to going above and beyond.

The results of the Culture of Giving are in...Living theMissionA spotlight on staff, physicians and volunteers who demonstrate the St. Joseph’s HealthcareMission in Action

Kevin’s Column - Cont’d from Page 1

Along with wait time reduction strategies,the parties have presented health platforms addressing issues of recruitmentand retention, health system sustainabilityand our aging population.

For the first time in decades, a provincialreferendum will also take place on

Election Day. Voters will decide whetherto change the province's traditional electoral system - known as first-past-the-post (FPTP). The alternative is a systemproposed by a provincially appointed citizens assembly on electoral reform -mixed member proportional or MMP.

A provincial election can play a significantrole in changing the healthcare landscape.With that in mind, I encourage you toexercise your right to vote on ElectionDay.

Dr. Kevin SmithPresident and CEO

Sister Joan O'Sullivan graduated from the St. Joseph'sHospital School of Nursing and received her MScN fromthe University of Western Ontario. She was an instructorand Director of Nursing Education and Nursing Servicesat St. Joseph's Hospital and was appointed as the ExecutiveDirector in 1979 and eventually, CEO. Sr. Joan retired in1988.

The St. Joseph's Healthcare Volunteer Association celebrates the contributions of Sister Joan O'Sullivanthrough the presentation of an annual student volunteerscholarship in her honour. The Sister Joan O'SullivanScholarship Award is awarded to two successful studentvolunteers who have actively volunteered at St. Joseph'sHealthcare for at least two years and have dedicated at least 200 volunteer hours to the hospital.Each recipient is awarded $1250 to supplement their post-secondary education costs.

This year's recipients of the Sister Joan O'Sullivan Scholarship Award are Daisy Lui and RachelSnaidero.

Daisy is currently a 3rd year student at McMaster University. A Dean's Honour list student, Daisy'scareer goal is to become a physician. Rachel has just started her studies at McMaster and is workingtowards a Bachelor of Health Sciences. She too has plans to become a physician.

Congratulations to both Daisy and Rachel. Best of luck with your studies!

University students recognized for volunteerism

From L to R: Rachel Snaidero, Sister JoanO’Sullivan and Daisy Lui

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Occupational Therapy helps tosolve problems that interferewith a person's ability to do thethings that he or she feels areimportant. It can also prevent a problem or minimize theeffects of an injury, illness,disability or condition.

Occupational Therapists believethat occupations (activities)describe who you are and howyou feel about yourself. If youare unable to do the things youwant, or need to do, to live andenjoy your life, your generalwell-being may be affected.

Occupational Therapists workto break down the barriers,which impede individuals intheir everyday tasks.

At St. Joseph's Healthcare,Occupational Therapists workwithin all of our programs withclients through the continuumof care. They may work onacute units assessing a client'ssafety managing in the kitchenafter being diagnosed with earlydementia. On the rehabilitationunit, they may make recom-mendations about how a clientcan adapt their home to

improve their access in a wheelchair. They may work on activities with a client in amental health program toimprove their concentrationand ability to manage finances.They may work with outpatients fabricating orthoticsto provide pressure relief andproper alignment of the ankle,hip, and back.

This year's NationalOccupational Therapy Monththeme is "Yes I Can!" and communicates that all peoplecan and should participate in

their desired activities, regardlessof age or ability. OccupationalTherapists play a key role inworking to create inclusivecommunities that promoteequal participation and areaccessible to everyone.

Take a break from your after-noon to come and join us foran Open House with fun and an interactive session tocelebrate Occupational Therapymonth on October 19th from1.00pm to 2.30pm!Refreshments will be servedand door prizes to be won!

National Occupational Therapy Month Helen Francis, Occupational Therapist, OT Department

In September 2006 SJHH conducted an organization wide Culture Audit. The responsesof the 70% SJHH employees that submitted the survey was that "senior leaders are not intouch with issues and challenges and are not visible enough". As part of our continuedcommitment to Service Excellence, SJHH is commencing "Leadership Walkabouts" toincrease open communication.

Members of the Executive Team will visit at least one area monthly and discuss a currenttopic with staff. These sessions are intended to inform on and discuss new hospital initiativesand provide feedback. The sessions are documented to capture the general discussion andopinions of staff and not to link comments to specific staff. Currently, the topic isService Excellence. This is a corporate strategic direction that aims to maintain theMission and Vision of the Sisters of St. Joseph through CARE (Compassion, Attitude,Responsiveness and Excellence).

Walkabout sessions obtained feedback from approximately 315 SJHH staff from April toAugust 2007. Staff provided much important feedback with reoccurring themes thusenabling categorization of session topics. The table below summarizes the percentageoccurrence of comments by category. These topics will be followed up on and updateswill be provided in the form of CEO Town Hall's and Connections.

Thank you to all staff who participated in the Leadership Walkabouts.

Leadership WalkaboutsKey highlights and feedback from recent Leadership Walkabouts.

05

101520253035

Patient Care HospitalAppearance

Scheduling Staffing Staff Education

Category

# of c

omm

ents

Distribution Of Issues Identified By Leadership Walkabouts

42%

17%11%

18%11%

Second Cup now open forbusiness 24/7Based on employee feedback obtained at our most recent Town Hall, we have collaborated with Second Cup to increaseits service to 24 hours-a-day, seven days-a-week, effective October 1st. This will apply to the Charlton Campus main lobbylocation only. Please note that the SecondCup location in Fontbonne will be open7:00 a.m. to 4:00 p.m. daily.

Gifts remain unclaimedPlease note that we still have a large quantity of Long Service gifts that havenot been picked up from the Public Affairsdepartment, Rm. T1407 in the JuravinskiInnovation Tower. If you ordered a giftand have still not picked it up, please do so as soon as possible. If you have anyquestions, please contact the Public Affairsdepartment at ext. 33408.

HMECU branch to openat Charlton On October 1st, a brand new Healthcare &Employees' Credit Union (HMECU)branch office is opening at St. Joseph'sHealthcare's Charlton Campus. It will belocated just behind the main receptiondesk next to the security office. All SJHHemployees are invited to open an HMECUaccount and get an atm/debit card at thesame time. HMECU members never paythe surcharge fee when using our hospitalbank machines.

Effective September 10th, a portion ofevery $1.50 atm service charge will bedonated to the hospital.

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St. Joseph's Healthcare is continually seeking ways ofensuring that we provide thehighest quality of patient care.In an effort to do that, we participate in the CanadianCouncil on Health ServicesAccreditation (CCHSA) process every three years. Thismandatory process is a way toassist healthcare organizationsacross the country in defining,measuring, reporting andimproving the quality of theircare and service. It also provides recognition that anorganization's services meetnational standards of quality.

The CCHSA's accreditationprocess consists of three components including a comprehensive self-assessment,an on-site survey conducted bya team of healthcare profes-sionals, and follow-up actionfor improvements.Organizations examine all areasof their service, obtain advicefrom peers, and involve partnersand clients during on-site inter-views.

Given the increasing emphasisin healthcare toward patientsafety, accountability and continuous improvement, St.Joseph's Healthcare andCCHSA want to see accredita-tion become part of ongoingimprovement efforts rather

than just an isolated event thatoccurs every three years. Withthis in mind, the CCHSA hasundertaken a major revision of the accreditation programwith a view to making it morerelevant, flexible and inclusiveof frontline staff.

St. Joseph's HealthcareHamilton is one of only 12sites across Canada currentlyparticipating in a pilot of thisnew program. Nineprograms/services volunteeredfor the pilot: Emergency, OR,Diagnostic Imaging, MaternalChild, Mental Health,Nephrology, Infection Control,Senior Leadership and theBoard of Trustees.

"Involvement in this pilot gives us a head start in the newaccreditation process andallows us to gain a bettergrounding on what we canexpect from the realAccreditation set for May2008,” says Romeo Cercone,VP Quality, CCC, Rehab &LTC and Chair of theAccreditation SteeringCommittee.

Ann Higgins, Quality & PatientSafety Consultant andAccreditation Lead, attributesSt. Joseph's Healthcare's success thus far to the incredi-ble work already undertaken bythe programs/services that

volunteered for the pilot."These teams have really pulledtogether and despite some chal-lenges and shifting expectationsinherent in a pilot, they haveshown an enormous commit-ment to the process and tomaking improvements. Withthe work already started, itallows us to keep the momen-tum going for the fullAccreditation."

Many frontline staff completedan online questionnaire in thespring and the next step in thispilot will be the on-site surveytaking place October 14 - 17.Six surveyors will visit St.Joseph's Healthcare and overthe four days, they will visit thepilot areas to observe andspeak with frontline staff andpatients. In preparation for thevisit, briefing sessions will be held for clinical and admin-istrative staff from each of theprograms involved.Communications will also bedisseminated to the patientsand staff at the unit level.

Ruth Stevenson, Manager,Infection Control sums up thefeelings of many of the volunteerteams: "While it hasn't all beeneasy, it (the pilot) has been agood experience overall. Notonly will we learn, but hopefullyCCHSA will learn from ourfeedback as well."

St. Joseph’s Healthcare is proud to be partof healthcare Accreditation pilot

BBoddyyWatch

A Toast to Heart Health!

Do you wonder if a drink aday can help prevent heart disease? Red wine and otheralcoholic beverages have beenthe subject of heart diseaseresearch. While the answersaren't yet conclusive, itappears that moderate alcoholconsumption may help reduceheart disease risk.This potential benefit is not areason to start drinking. Theresearch reports that moderateamounts of alcohol, one totwo drinks per day, can helpincrease HDL cholesterol andmay slow formation of LDL,the bad cholesterol. Alcoholconsumption was part of aroutine that included a low-fateating plan and regular physi-cal activity, two habits anyonecan benefit from.More and more research islooking at compounds infoods that may maximizehealth. Until research makes apositive conclusion, don'tdeviate from the tried andtrue, consume a wide varietyof food from the Food Guideand include regular physicalactivity.

Body Watch is a monthly columnon health and nutrition written by

the Dietitians of SJHH andDietitians of Canada.

Congratulations to the St. Joseph's Healthcare Public Affairs department for taking home top honours at this year's Health Care PublicRelations Association of Canada's (HCPRA) annual Hygeia Awards. The department won first place in the Multimedia Communicationscategory for the development of the Cineplex Famous Players Advertisement that aired during the month of December 2006. Thisadvertisement was developed to support the recruitment efforts of the Human Resources department and to increase visibility of theorganization within the community.

These annual awards recognize excellence in Canadian health care communications, and help to encourage Canadian health care publicrelations professionals to strive to meet the highest standards in their work. The Health Care Public Relations Association, with morethan 200 members nationwide, is the only organization focused on concerns of the public relations professional in the Canadian healthcare setting.

Public Affairs honoured nationally

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Robertson Memorial Award honours leadership in nursingpracticeThe Robertson MemorialAward for Nursing Leadershipand Innovation Practice is anewly established award at St.Joseph's Healthcare. Set up bythe Watson and Wilson families,this award honours two sisters -Barbara Jean Wilson (neeRobertson) and Sandra AgnesAlexandra Watson (neeRobertson). Both women werealumnae of the St. Joseph'sSchool of Nursing.

The award was spear-headed byDr. Donald Wilson, husband ofthe late Barbara Jean, and a

retired cardiovascular surgeon.Dr. Wilson hopes that thefunds will be used to supportindividual nurses or nursingteams at St. Joseph's Healthcarewho pursue further educationalopportunities and innovativepractices to strengthen theirnursing leadership skills andstrive to share that new knowl-edge with others.

Dr. Wilson explains the motiva-tion behind the gift. "Both girlsgraduated from St. Joseph'sHospital’s School of Nursingandwent on to work in nursing.I know from my many years ofworking in healthcare, thatnursing is a hard profession.Nurses have always been themajor part of healthcare - with-

out the nurse we have nohealthcare system."

Both women were born inNiagara Falls, Ontario-Sandra,in 1939 and Barbara Jean in1941. They received their RNdesignation from St. Joseph'sHospital's School of Nursing inHamilton in the 1960's. Sandrapracticed nursing at the GreaterNiagara General Hospital inNiagara Falls, while BarbaraJean practiced at FoothillsHospital in Calgary, at MountSinai Hospital in Toronto andat Toronto Western Hospital.

Donald and Barbara Jean mar-ried on June 19, 1976. "Barbaraand I worked together at theToronto Western Hospital -that's where we first met. I wasa cardiac surgeon working inthe Department of Surgery andshe was a nurse in that depart-ment. Barbara was one of thenurses to pioneer in the usageof the cardiac by-passpump,"he adds.

Sandra died in 1985 of compli-cations from Multiple Sclerosisand in April 2006, Barbara Jeandied after a courageous fightagainst breast cancer.

With the memories of Sandraand Barbara Jean in mind, Dr.Wilson discusses what theyhope to accomplish through theestablishment of this award."There are two things we wouldlike to see happen. First, fornurses to have the opportunityto meet and talk to others inhealthcare, to discuss the differ-ent issues and aspects of nurs-ing which will offer them awider perspective on nursing;Second, to be able to developnew skills and expertise thatwill allow them to adopt differ-ent principles and to expandtheir contributions to health-care. "

Dr. Wilson also shares histhoughts about the new millen-nium of healthcare and hownurses will take on an evenmore vital role in the medicalcommunity to meet the expand-ing healthcare needs. "Thehealthcare environment haschanged in the last 10 years andrequires a much broader skill

set for nurses. They need towork across a diverse area ofpatient care, they have to becommunicators, facilitators…they need technical skills andpeople skills. There has beenquite a transformation in

healthcare and nurses need tokeep on learning in this ever-changing, fast-paced world. Ihope this award will help themwith this daunting challenge."

The Robertson MemorialAward for Nursing Leadershipand Innovation Practice isindeed a fitting tribute to twonurses who have shared theirknowledge, wisdom and com-passionate spirit while helpingpatients across this province.

Dr. Wilson, too, has spent along and accomplished careerin healthcare, and shares hisdefinitive and forward-thinkingthoughts on our healthcare sys-tem. "Everyone should donateto healthcare. Whether they liketo admit it or not, healthcarewill be important to them intheir future. The wholeapproach to healthcare haschanged remarkably - andresearch and development hasto be supported in order tokeep up with advances andmake progress. It's expensive,but necessary. You need to sup-port our healthcare system nowso the answers will be readywhen you need them."

Dr. Donald Wilson with his niece, Ms. Donna Watson

Ms. Barbara Jean Wilson (nee Robertson)

Ms. Sandra AgnesAlexandra Watson (nee Robertson)

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Temperatures rise at St. Joseph’s Healthcare’s annual staff BBQs Despite a few raindrops that forced us tostay indoors for the Mountain Campus'Summer Sizzler BBQ, this years events all proved to be huge successes. Hundredsturning out to enjoy some great food,fantastic entertainment and awesome prizes!

St. Joseph's Healthcare employees were notthe only ones who benefited from theseevents. Thanks to Karen Candy, Managerof Security Services and her staff whoorganized the food drive, the DiagnosticImaging department and the countless who gave a donation of a non-perishable

food item, the Mission Services food bankhas been able to fill its shelves.

Many thanks to everyone who turned outand a special thank you to Morrison'sCatering, the Karaoke Kid, the Phil andJohn Show and Kenny Emberson for theirfantastic musical talents and to the follow-ing sponsors: HMECU, Honeywell and TDInsurance for their generous support ofthis year's staff BBQ.

Educational Services is pleased to announce the return of the SJHHProfessional Development Series! The Professional Development Seriesoffers a variety of workshops eligible to SJHH staff, students, physicians,volunteers and affiliated partners.

The philosophy of the SJHH Professional Development Series is to giveback. The Series seeks to acknowledge the skills and abilities of staff andaffiliated partners as well as to provide a framework for future growth. Itwould not have been possible without the support of many "changeagents" through SJHH, thereby speaking to the value of partnerships tomove into an Innovative, Amazing, Motivating, and Integrated Tomorrow -"I AM IT"!

Attendees who participate in at least six 1/2 day sessions receive the SJHHProfessional Development Certificate 2007/8 with the following benefits:

11 A framed Certificate 22 Recognition at a Ceremony in May 200833 A letter sent to the recipient's manager 44 A letter sent to HR for their file55 Recognition in Connections newsletter

For a full listing of courses with dates, times and locations, please visit theInfo and Events posting on your email or speak with your Manager. Toregister, please contact Maureen Williams at mwilliam@stjoes.ca or byphoning ext. 36281. Hope to see you there!

By Sarah McVanel, Training and Organizational Development Specialist,Educational Services

Register now for the 2007/2008Professional Development Series

2007/2008 PDS ScheduleSept. 25 What is Professional Development? Creating aPlan for Career Success, Using Your Emotional IntelligenceSept. 28 Managing Time EffectivelyOct. 5 Understanding Interpersonal CommunicationOct. 5 or Apr. 22 Assertiveness in the WorkplaceOct. 12 Understanding and Dealing with ChangeOct. 23 Understanding TeamsNov. 21 or Nov. 27 From Here to There: Principles andPractices of Successful Project Management Nov. 21 The Emotional Bank Account,Harmony and Balance through MeditationDec. 11 or Apr. 22 Types of Conflict and Strategies forManaging ItJan. 14 What Successful Presentations are Made Of:Learning the Basics, Beyond Envisioning Your AudienceWithout Clothes: Tips for Managing Presentation Anxiety,The Three P's of Successful Presentations: Preparation,Practice and Performance, Technology as Friend or Foe:Tips for Successful PowerPoint PresentationsFeb. 6 Building a Culture of ProfessionalismMar. 5 Who is Responsible for the Stress in Your Life?,Generational Issues in HealthcareMar. 18 Understanding the Importance of Body Language,Diplomacy in Action: How to Manage Conflicts andPrevent Communication ProblemsApr. 8 Rewards and Recognition: Bringing Out the Best inUs, Giving and Receiving Constructive Feedback

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Save the date!Health Research Community Forum

Beyond the Business Case: Mental Illness in the WorkplaceOctober 4th, 2007

7:30 a.m. Breakfast8:00 a.m. Book Launch

8:30 a.m. Panel DiscussionFREE Admission - spaces limited

RSVP to Kellie at ext. 34341

10th Annual St. Joseph's Healthcare Foundation Holiday GalaIt’s a Wonderful Life

November 16th, 2007

Go the extra mile for St. Joseph's Healthcare!114th Around the Bay Road Race in support of

St. Joseph's Healthcare FoundationMarch 30th, 2008

Put together your own 'Team St. Joseph's' - with co-workers,family and friends, and join us on race day in raising funds for

St. Joseph's Healthcare.

For more information on any of our events and fundraising activities, please contact the Foundation at: (905) 521-6036 or

visit www.stjoesfoundation.ca

And the latestest PayDay Payoutswinners are...August 8th, 2007Brandi Roque from the Medical Assessement Unit won $4,213.50.

August 23rd, 2007Katherine Phillips from Womankind Addiction Services won$4,249.50.

September 6th, 2007Karen Fraser from Nuclear Cardiology won $4,243.50.

Every payday, staff members have a chance to win.To enroll visit our website at www.stjoesfoundation.ca

In order to demonstrate complete transparency and to uphold the ethics of fundraising,Foundation staff do not participate in the Payday Payout lottery.

Managing Editor: Kyla KumarEditor: Karen DeBreauContributors: Debbie Silva,Valerie Ramsay-Brown

Contact:Public Affairs Department, Rm T140750 Charlton Avenue East, Hamilton ON L8N 4A6Telephone: (905) 522-1155 ext. 33423Fax: (905) 521-Email: kdebreau@stjoes.caWeb: www.stjoes.ca

We want to hear from you! Please send us your comments, suggestions, story ideas or submissions.

The Public Affairs Department reserves the right to edit and print your submissions as space permits. Submissions are subject to approval.

CCONNECCTIONSis published monthly by the St. Joseph’s Healthcare Public Affairs Department.