september, october & november training programs workers’ comp · osha 10-hour general...

Employers Resource Association

921 Chatham Lane, Suite 111

Columbus, Ohio 43221-2418

Phone: 614.538.9410

Fax: 614.538.9420

Toll free: 888.237.9554

www.hrxperts.org

Navigating ADA, FMLA &

Workers’ Comp

Role of the HR Assistant

OSHA 10-Hour General

Industry Outreach Pro-

gram

Making the Transition to

Supervisor

Human Resource Manage-

ment II

Excellence in Leadership II

Microsoft Office Training

Behavioral Interviewing

Techniques

Wage & Hour Law Essen-

tials

Developing Valuable HR

Policies

So You Wanna Be A Super-

visor?

Coaching Skills for Manag-

ers & Supervisors

S e p t / O c t / N o v 2 0 0 9

Uncertain about which programs are right for a particular in-

dividual or group? Wondering about the details of bringing a

training program on-site? Please call Susan in the Associa-

tion’s training department at 614.538.9410 or e-mail

[email protected]. We welcome your questions and can

help you select programs or other training interventions to meet your

exact needs.

Julie Blankenship, SPHR HR Consultant

Lori Hall, SPHR HR Consultant

Susan Kuertz Administrative Assistant

Lisa Gati Manager, Business & Development

September, October & November Training Programs

Inside this issue:

www.hrxperts.org

[email protected]

How to Register

Advance registration for all

training programs is necessary

and should be made as early as

possible to reserve space. To

register by phone, or for more

information about course content,

please call Susan at (614)538-

9410. Or, if you prefer, simply

register by fax at (614)538-9420,

or by mail to our office using the

address on the back of this book-

let. Please print the program

name and starting date, and your

company’s name and phone

number along with the names of

the participants you’d like to

register. Registration is limited to

ensure participants receive proper

attention.

Registration by e-mail is another

option: [email protected] or

[email protected]. We encour-

age you to enroll early to avoid

disappointment and to take ad-

vantage of additional discounts

described below, available only to

members.

Member Discounts

Take advantage of these spe-

cial discounts! Members who

register three or more participants

for the same program at least

fourteen (14) calendar days in

advance of the program will

receive a 5% Group Discount.

Members whose payment is

received in our office at least

fourteen days in advance of the

program start date will receive a

5% Earlybird Discount. You can

receive both discounts by paying

for your group so that your remit-

tance is received by the Earlybird

date.

Cancellation Policy

Because definite commitments

must be made to instructors,

program participants, caterers

and others, cancellations for a

training credit or refund will be

accepted if made in writing 48

hours prior to the start of the

program. Please feel free to make

appropriate substitutions at any

time prior to the start of the

program. We must bill “no shows”

and late cancellations at the full

program price.

In the event that the Association

must cancel a program, we will

notify all participants promptly

and, if prepaid, offer your choice

of a full refund or training credit

will be given.

S P H R / P H R / G P H R

Recertification Credits

Employers Resource Associa-

tion is pleased and proud to

announce that many of our pro-

grams have been approved for

credit toward recertification of

your SPHR/PHR/GPHR credentiall

from HRCI. Now is your opportu-

nity to get recertification credit

and broaden your horizons as

most programs have been ac-

cepted. Classes of interest that

may have not afforded you credit

toward recertification now qualify

for credit. Each individual flyer

will be marked with the appropri-

ate number of recertification

credits.

Registration Information

The use of this seal is not

an endorsement by the HR

Certification Institute of

the quality of the pro-

gram. It means that this

program has met the HR

Certification Institute’s

criteria to be pre-

approved for recertifica-

tion credit.

PAGE 2 September/October /November 2009 ©ERA Training

This program is designed to

provide an overview of the

Americans with Disabilities Act,

the Family Medical Leave Act

and Workers’ Compensation law.

Learning Objectives

Develop the skills to en-

gage the “interactive

process” required by the

ADA

Explore the ADA obligation

to make “reasonable ac-

commodation”

L e a r n a b o u t t h e

one situation where ADA

compliance is NOT required

Determine the key qualifi-

ers for job-protected leave

under FMLA

Comply with the complex

documentation require-

ments of FMLA

Effectively manage cases

where ADA, FMLA and state

workers’ compensation law

are all applicable

Who Should Attend?

HR professionals, HR Assistants,

CFO’S, managers and small

business owners. Any business

person responsible for the ad-

ministration of ADA, FMLA and/or

Workers’ Compensation. Not

HRM I participants.

Dates and Times:

Tuesday, September 29, 2009

8:15 a.m.-11:15 a.m.

Instructor: Tom Eberwein, J.D.,

SPHR, in an HR Compliance and

Association counsel with ERA. He

has 30 years experience in

advising on labor and employ-

ment law matters. He has also

taught courses in personnel law

and human resources manage-

ment as a member of the eve-

ning faculty at Miami University.

Location: Employers Resource

Association - Columbus

PHR/SPHR/GPHR

Recertification Credits: 4

CEUs/CPEs: 0.4/4 manage-

ment

Member Fee: $110.00

Nonmember Fee: $155.00

Navigating ADA, FLMA &

Workers’ Compensation


“The case studies that

were provided are

very helpful. It put

the laws & regulations

into “real world” situa-

tions.”

This program will provide

participants with an overview of

pertinent federal and state

employment laws. The program

includes guidance on employ-

ment records posting and

retention issues, as well as

other key HR areas that gener-

ally fall within the domain of

the Assistant. Participants

learn how to convey good

employee relations, handle

questions from management

and employees, and safeguard

and maintain confidentiality.

Learning Objectives:

Identify specific record-

keeping and posting require-

ments

Introduction to applicable

federal and state employ-

ment laws: Title VII, EPA,

ADEA, ADA, FLSA, FMLA and

others

Discuss the limitations on

employment at-will and

other concepts

Develop the skills to support

the entire hiring process:

evaluating resumes and

applications, conducting

screening interviews, admin-

istering pre-employment

tests, etc.

Identify ways to improve

new hire orientation

Who Should Attend?

Anyone assisting or involved in

the administration of HR tasks.

Dates and Times:

Wednesday, September 30, 2009

8:30 a.m. -3:00 p.m.

Lunch is included

Instructor: Lori Hall, SPHR,

HR Consultant is a versatile

human resources professional

with more than 15 years of

combined experience in the

manufacturing, service, and

healthcare industries including a

home health care company and a

cardiology practice.




ment

Member Fee: $155.00


The Role of the Human

Resource Assistant

PAGE 4 September/October/November 2009 ©ERA Training

This class explores

the supporting role

of the HR Assistant in

the delivery of HR ser-

vices to the organiza-

tion.

This two-day program covers the

most frequently cited OSHA

safety and health standards for

general industry and includes all

of the mandatory elements of

OSHA’s 10-Hour Voluntary Com-

pliance Course. Participants will

learn about the OSHA Act/

General Duty Clause and the

Citation - Penalty Process. Other

topics to be covered are Walking

and Working Surfaces, Means of

Egress and Fire Protection, the

Electrical Standard, Personal

Protective Equipment, Machine

Guarding, Flammable and Com-

bustible Liquids, and Hazard

Communication. All successful

participants will receive a

course completion card from

OSHA after completing this

course.

Who Should Attend?

HR professionals, operations

managers, supervisors, group

leaders, and any employee who

must manage the safety and

health function at your company

will benefit from this informative

program.

Dates and Times:

Fridays, October 2 & 9, 2009

9:00 a.m.-3:00 p.m.

Lunch is included

Instructor: Tom Vranesic,

Safety Director and Workers’

Compensation Administrator for

Goodwill Industries of the Miami

Valley, has over 20 years in the

safety and hazardous materials

field with many of those years

serving the airline industry.



PHR/SPHR/GPHR


CEUs/CPEs: 10/not available

Member Fee: $285.00


OSHA 10-Hour General Industry Outreach Training


This two-day program

covers the most fre-

quently cited OSHA

safety and health

standards for gen-

eral industry and in-

cludes all of the man-

datory elements of

OSHA’s 10-Hour Volun-

t a r y C o m p l i a n c e

Course.

Participants will

also receive a copy of OSHA’s

1910 General

Industry CFR.

This program is designed

specifically for the newly pro-

moted supervisor or someone

who will soon make the transi-

tion. It is designed to introduce

supervisors to the dynamic

nature of their new role and to

the fundamental skills neces-

sary to be immediately effec-

tive in that role.


• Distinguish between old and

new roles, responsibilities

and relationships

• Master key functions and

duties of supervisors

• Identify the difference

between aggressive and

assertive behaviors

• Develop communication

skills to effectively influence

others

• Give ongoing feedback and

recognition

• Provide effective coaching

and conflict management

• Manage time and identify

pr io r i t i es by set t ing

S.M.A.R.T. goals

• Develop and implement an

action plan for future suc-

cess

Who Should Attend?

Potential and new supervisors

preparing for a leadership role

and those who plan to attend

Excellence in Leadership I.

Dates and Times:

Tuesdays, October 6, 13, 20 &

27, 2009

8:15 a.m.-12:15 p.m.

Instructor: Julie Blankenship,

SPHR, HR Consultant is a savvy

human resource professional with

extensive HR generalist experi-

ence, plus two years of front-line

leadership. Julie is well versed in

coaching, training and develop-

ment, drafting policies and proce-

dures, and recruiting/staffing.



PHR/SPHR/GPHR



ment

Member Fee: $360.00


Making the Transition

to Supervisor


This program is de-

signed specifically for

the newly promoted

supervisor or some-

one who will soon

make the transition.

This follow-up course builds

upon HRM I and provides a

deeper analysis of issues facing

the HR professional. This

program concentrates on apply-

ing sound management prac-

tices to the HR function. Par-

ticipants will learn how to

review practices, policies and

procedures for consistency.

The focus then shifts to the

implementation of strategies for

positive employee relations,

including compensation and

benefits practices and employee

relations developments. Specific

discussion will center on pro-

tecting the company from

agency challenges and charges

and how to coach and counsel

employees with behavior or

performance problems. Guid-

ance for the formal perform-

ance evaluation process rounds

out the program.

Who Should Attend?

HRM I graduates and any HR

generalist or administrator.

Dates and Times:

Wednesdays, October 7, 14, 21,

28, November 4, & 11, 2009

8:30 a.m.-12:00 p.m.









dures, and recruiting/staffing,

developing and facilitating both

public and in-house training

programs on a wide variety of

topics.



PHR/SPHR/GPHR


CEUs/CPEs:

2.1/21management

Member Fee: $380.00


Human Resource

Management II


This program concen-

trates on applying

sound management

practices to the HR

function.

This program builds on the

c on c ep t s d e v e l o p ed i n

“Excellence in Leadership I.”

Participants take a detailed look

at communicating to influence

others, communicating with

employees regarding perform-

ance issues, coaching for per-

formance improvement, provid-

ing praise and recognition,

managing conflict with subordi-

nates and with peers, and how

to delegate effectively. The

program finishes with an impor-

tant look into a manager’s need

to understand sexual and other

workplace harassment for what

it is, providing information on

how to spot and stop it, and the

organization’s obligation to

investigate and eliminate it.

Who Should Attend?

Supervisors, managers, exempt

team leaders and EL I gradu-

ates.

Dates and Times:

Thursdays, October 8, 15, 22, 29,

November 5 & 12, 2009

8:15 a.m.-12:15 p.m.













topics.



PHR/SPHR/GPHR



ment

Member Fee: $400.00


Excellence in

Leadership II


Participants take a de-

tailed look at commu-

nicating to influence

others.

Instructor:



Individual Classes

Members: $175.00

Nonmembers: $245.00

Suite Prices*

Members: $600.00

Nonmembers: $840.00

*Suites are any four classes for

the same participant, paid for in

advance.

*Each program is four hours in

length.

Microsoft Office

Training


Date Program Time

October 29, 2009

Microsoft Outlook I 8:30 a.m. - 12:30 p.m.

October 29, 2009 Microsoft Word I 1:00 p.m. - 5:00 p.m.

October Microsoft Office Programs

November Microsoft Office Programs

Date Program Time

November 18,

2009

Microsoft Excel I 8:30 a.m. - 12:30 p.m.

November 18,

2009

Microsoft PowerPoint I 1:00 p.m. - 5:00 p.m. Member Discounts:

Register three or more

people at least 14 calendar

days prior to the program

to qualify for a 5% Group

Discount. Members who

are paying 14 calendar

days prior to the program

may also take a 5% Ear-

lybird Discount. Receive

an additional 5% Ad-

vance Purchase Dis-

count when 40 or more

classes are purchased and

paid for 14 calendar days

prior to the first program

date.

Interviewing and selection

mistakes are costly: increased

turnover, lower productivity,

morale problems, unemploy-

ment and litigation. These

problems are caused or exacer-

bated by well-intended opera-

tional personnel who have not

been formally trained in the

proper selection techniques.

Teach your managers, supervi-

sors, leads and any other team

members involved in the inter-

viewing process to do this right.


Introduce the “behavioral”

interviewing technique

Analyze the job for critical

success factors

Develop better behavioral

questions to uncover those

critical success factors

Avoid asking questions that

potentially lead to discrimina-

tion charges

Read applications/resumes

with a critical eye, identifying

red flags

Follow an excellent 7-step

interview process

Interpret candidate answers

to determine candidate fitness

for the job

Who Should Attend?

Anyone who interviews candi-

dates for hire or promotion. Not

for HRM series participants.

Dates and Times:

Friday, November 6, 2009

8:30 a.m. - 3:00 p.m.

Lunch is included













topics.



PHR/SPHR/GPHR

Recertification Credits: 5.5


ment

Member Fee: $155.00


Behavioral

Interviewing Techniques


Teach your managers,

supervisors, leads and

any other team mem-

bers involved in the in-

terviewing process to

do this right.

A recent upsurge of wage and

hour lawsuits, including very

large collective actions, has

prompted managers to re-

evaluate company wage and

hour compliance. Many compa-

nies have discovered potentially

huge liabilities in unpaid over-

time, miscalculations of time

worked and misclassification of

employees as exempt. This

program will provide a practical

overview for participants, allow-

ing them to identify and correct

problems and to minimize the

possibility of Wage and Hour

audits or employee lawsuits.


Distinguish what issues are

regulated by the Department

of Labor under the FLSA and

what issues are not

Identi fy and categorize

whether or not your jobs

qualify for exempt status

under the FLSA, become

familiar with all of the exemp-

tion criteria

Understand and apply what

does and does not become

part of the “regular rate” in

computing overtime under the

FLSA

Be familiar with those situations

where an exempt employee’s

salary can legally be docked

under the FLSA without risking

the loss of the exemption

Who Should Attend?

Payroll and compensation profes-

sionals, HR managers, and busi-

ness owners.

Dates and Times:

Tuesday, November 10, 2009

8:30 a.m.-11:30 a.m.













topics.



PHR/SPHR/GPHR



ment

Member Fee: $90.00


Wage & Hour Law

Essentials


This program will pro-

vide a practical over-

view for participants,

allowing them to iden-

tify and correct prob-

lems.

In most organizations today, the

word “policy” strikes a negative

chord with almost everyone,

except HR. Policies are viewed

by many employees as the law

that prevents them from getting

what they want. Leaders may

try to ignore them altogether

because the policies undermine

their authority. The goal of this

program is to turn your organiza-

tion’s policies into valuable

guidelines that can improve

employee relations, and ulti-

mately, positively contribute to

the bottom-line.


Clarify the difference between

a rule, procedure and policy

Identify various sources for

policy formation and what

types of policies are needed

for today’s workforce

Determine whether your

organization needs an Em-

ployee Handbook and/or

Policy Manual

Draft policies that are clear,

concise and positively worded

Use the Policy Manual for

something other than a dust-

magnet on the bookshelf

Develop an action plan to

keep the policies current

and compliant

Who Should Attend?

Current or future HR generalists,

managers, others overseeing HR

functions. Non HRM series

participants.

Dates and Times:

Tuesday, November 17, 2009

8:30 a.m.-11:30 a.m.













topics.



PHR/SPHR/GPHR


CEUs/CPEs: 0.3/not available

Member Fee: $90.00


Developing Valuable

HR Policies


The goal of this pro-

gram is to turn your

organization’s poli-

cies into valuable

guidelines.

Supervising others is serious

business today, not for every-

body and not to be undertaken

unadvisedly. This engaging,

interactive program is unlike our

other leadership programs: it

exposes what supervising is all

about rather than focusing on

building specific core competen-

cies. Companies win when a well

-informed employee moves into

this role with eyes wide open.

That new supervisor will be

eager and much more receptive

to learning and practicing good

management habits.


Understand the macro view

of management and what’s

necessary to lead others

Examine the implications of

role change from individual

player to leader

Discuss the pros and cons of

supervising others in a

culture where “ME” comes

first

Recognize the many hats to

be worn: communicator,

director, teacher, coach,

consultant, trainer, motiva-

tor, performance manager,

delegator and change agent

Evaluate personal congru-

ence and interest in leading

by considering character,

intell igence, credibil ity,

energy, enthusiasm, con-

cern for people, interest in responsibility, persuasive-

ness, responsiveness and

visibility

Who Should Attend?

Those who are NOT in supervi-

sory roles and who wish to more

intelligently assess their interest.

Dates and Times:

Wednesdays, November 18, 25,

December 2 & 9, 2009

8:15 a.m.-12:15 p.m.













topics.



PHR/SPHR/GPHR


CEUs/CPEs: 1.6/not available

Member Fee: $340.00


So You Wanna Be A

Supervisor?


This program exposes

what supervising is

all about rather than

focusing on building

specific core competen-

cies.

New Class!

This program helps supervisors

and managers to more capably

coach their employees into

enhanced performance on the

job. It will reinforce the busi-

ness value of helping employees

realize the need to improve their

own performance or to change

their behaviors in the workplace.

As a result of lively practice in

this session, leaders will be

better able to use performance

coaching as a method of helping

their employees grow and

develop greater responsibility for

their choices, actions and pro-

ductivity.


Utilize coaching to improve

performance

Identify main reasons employ-

ees do not perform as ex-

pected

Master six steps of coaching

for performance deficiency

Gain “buy-in” at an important

time

Live practice of common

performance/behavioral issues

Develop sound documentation

practices

Preview effective communica-

tion skills during coaching

Who Should Attend?

Team leaders, supervisors,

managers and executives. This

class is not for EL series par-

ticipants.

Dates and Times:

Friday, November 20, 2009

8:30 a.m.-3:00 p.m.

Lunch is included













topics.



PHR/SPHR/GPHR

Recertification Credits: 5.5


ment

Member Fee: $155.00


Coaching Skills for

Managers & Supervisors


This program will rein-

force the business

value of helping em-

ployees realize the

need to improve their

own performance.

Registration Form Please reproduce as needed

PAGE 15

Please reserve _________ spaces for the following program:

Program Title: __________

Program Date: __________

Name(s) of Participant(s): __________

________________________________________________________________________

Company: ________________________________________________________________________

Mailing Address: ________ __________

__________

Authorized by: ____________ Phone Number: __ __________

E-mail: Fax Number: __________

Please check all that apply:

Member Early Bird Discount (Payment must be received 14 days in advance.)

Nonmember* Group Discount (3 or more registered 14 days in advance.)

CANCELLATION POLICY: Substitutions may be made at any time. No-shows or cancellations

within 2 full business days will be charged.

_____ Please invoice _____ Company check is enclosed

Name on Credit Card: ________________________Billing Zip Code:___________________

Credit Card #: _______________________________________ Expiration Date: ______

Mail, fax, or e-mail to:


921 Chatham Lane, Suite 111

Columbus, Ohio 43221-2418

(614) 538-9420 (FAX)

[email protected]

September/October/November 2009 ©ERA Training

Need more information about a program offered by ERA?

Would you like to talk to one of our experts in a particular field?

Here’s a list of some of our most popular services, and the main contact person for each of them.

In Cincinnati, please call: 513.679.4120 | In Columbus, please call: 614.538.9410

Cincinnati Columbus

Hotline……………………………………………….. Dan Chaney…………………………………………….. Julie Blankenship; Lori Hall

Administration and Posters………….. April Risen……………..….............…..……….. Susan Kuertz

Compensation Services…………………… Terry Henley………………………………………….… Terry Henley

Affirmative Action Plans…………………. Carol Reubel………………………….…............. Lori Hall

Employee Opinion Survey……………….Carol Reubel………………………...…...............Lori Hall

Customer Satisfaction Surveys……..Carol Reubel…………………………….…............Lori Hall

HR On-Site Services…………………...….. Carol Reubel……………………...………........... Lori Hall

Training & Development……...…….…. Ralph Neal; Brandi Helton…..………………... Julie Blankenship; Susan Kuertz

Compliance Issues……….….…………..… Tom Eberwein……….….…………................. Tom Eberwein

Reference Center..……………….……...… Dan Chaney……………..…....…………………….. Julie Blankenship; Lori Hall

Roundtables……….........................… Dan Chaney……….........................….…… Julie Blankenship

Salary and Benefits Surveys………….. Douglas C. Matthews……........................Douglas C. Matthews

Membership Development…………….. Dolores Cease; Jim Carter……………......…. Lisa Gati

PAGE 16


Cincinnati: 1200 Edison Dr.

Cincinnati, OH 45216-2276

Phone: 513.679.4120 | Fax: 513.679.4139

Columbus: 921 Chatham Lane, Suite 111

Columbus, OH 43221-2418

Phone: 614.538.9410 | Fax: 614.538.9420

Toll free: 888.237.9554

www.hrxperts.org

Reserve Your Seat For Training Today!

September/October /November 2009 ©ERA Training

september, october & november training programs workers’ comp · osha 10-hour general...

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