service - assa abloy provide written documentation of the services performed during the visit. any...

ASSA ABLOY, the global leader in door opening solutions

Service

Service ExcellenceChoosing Besam to service and maintain your automatic and manual entrances provides you with the comfort and assurance of maximizing efficient and reliable operation for your doors, it also provides optimum convenience and safety for those using them.

World-class Service, In Your NeighborhoodWith over 40 years in the service business, our AAADM-certified technicians can maintain, upgrade and service all brands of automatic and manual doors. Equipped with the right parts on our service vans, our trained staff provides fast and reliable service 365 days a year, 24 hours a day. Trust the world’s largest automatic door company for all your door and service needs.

Besam On DemandFor customers who wish to request service on an as-needed basis, we offer Besam On Demand. With 24/7 access through our convenient toll-free number, a certified Besam technician can be dispatched directly to your door whenever needed.

Besam’s service staff is trained and certified in providing professionalsupport for any service required on your entrance – locally, regionallyor nationally. To learn more about Besam and our service programs, contact your local Besam representative at 1-877-237-2687 or visit Besam at www.besam-usa.com.

Call Besam for service today.

1-877-BESAM-US(1-877-237-2687)

www.besam-usa.com

Any door, any time, anywhere…contact Besam at 1-877-BESAM-US or www.besam-usa.com

Entrancesolutions


Numbered...Just For You

A unique benefit to partnering with Besam is our exclusive door numbering system. Every entrance installed or serviced by Besam is numbered with a unique six-digit number dedicated strictly to that door. This system allows you to accurately track all the work performed on that entrance. Besam can create a detailed door list for your location by store, territory or door number. This gives you a clear, concise history with accurate information to help you plan and budget for capital improvements, major repairs and eventual replacements.

All of Our Agreements Can be Tailored For:

Response TimesWhat is necessary to satisfy your customers, based on your traffic and usage patterns? Do you need a customized response time to service calls? Are you a 24-hour operation?

CoverageChoose from basic Planned Maintenance with discounts on repairs, to more comprehensive options for critical entrances.

Cost ControlThe flexibility of Besam Service allows you to balance your maintenance expenses against your real-world budget. In designing your plan, you have the option to add or delete a number of maintenance elements to suit your cost goals, while meeting your overall performance and safety needs.

A comprehensive service program is the key to extending the life of your equipment, keeping it functioning at optimal levels, and preventing problems before they occur. Automatic doors need periodic maintenance and regular inspection to insure safe and reliable performance. Besam service agreements include one to four Planned Maintenance (PM) visits per year, depending on the comprehensiveness of your program. A PM visit includes a minimum of 22-point inspection of your equipment for performance and wear, making replacements as needed, and insuring that your equipment is functioning to recommended standards.

In addition to the daily safety check that you should perform each day on your equipment, the American Association of Automatic Door Manufacturers (AAADM) recommends that your door equipment be certified and inspected at least annually. All Besam agreements include an annual AAADM inspection, which provides you assurance that your doors are operating in compliance with the latest codes and standards, as well as maintaining your doors to the recommended standard.

Planned Maintenance AgreementsScheduled Planned Maintenance visits provide you with the security of knowing your equipment is regularly inspected and certified, as well as reducing your cost of ownership. During this period, an agreed upon number of PM visits will be conducted to clean, inspect, lubricate and certify your door for safety along with a minimum 22-point inspection. In addition, you will receive an AAADM certification. Any service calls required during the term of this contract (including labor, travel and parts) are billed on a time and material basis. This option can also provide you with a discount on labor and parts throughout the duration of the agreement.

Planned Maintenance and Labor AgreementsProvides you with all the benefits of a Planned Maintenance agreement along with the added advantage of labor and travel being included for service calls during regular business hours. The only additional charge is for any parts that may be needed throughout the term of this agreement, which can be offered at special discounted rates.

Full Maintenance AgreementsFull Maintenance agreements provide you with the ultimate protection for your automatic door investment. This includes your scheduled PM visits, AAADM certification, all labor and travel during regular business hours and all parts, including anything that relates to the automation and activation of your door. A Full Maintenance agreement is an excellent way to budget your automatic door expenses annually.

Planned maintenance and service agreements

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www.besam-usa.com

Revolving door service

After the installation of your manual or automatic Besam revolving door, protect your investment with a Planned Maintenance agreement. Besam offers three types of agreements to meet your individual needs. Our most popular is Besam’s Full Maintenance agreement which covers all parts and labor for any service calls during normal business hours. This allows you to budget and control your costs for revolving door service throughout the year. In addition, the agreement includes two to four Planned Maintenance visits a year. During those visits, Besam performs a minimum 22-point inspection that includes adjustment and replacement of worn parts preventing small breakdowns from turning into costly repairs. This program provides you with peace of mind knowing that your equipment is being maintained and cared for by the world’s largest automatic door company – Besam Entrance Solutions.

Contact us today to survey your equipment and discuss which agreement is best for you.

Become Besam Preferred

Besam Preferred StatusCustomers with a Planned Maintenance agreement achieve Besam Preferred status. Besam Preferred is our way of thanking you for partnering with us, with an added emphasis on quick response and total customer satisfaction. Besam Preferred customers enjoy a variety of benefits including: • Priority call status • Labor and travel discounts • Parts discounts • Exclusive promotions • Service history reports • Regularly scheduled AAADM inspections and certifications

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Priority status

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Fast & reliable

TrainingBesam service technicians are trained on the latest maintenance procedures for all brands of equipment. Our service center laboratory in Monroe, NC offers comprehensive training where our techs participate in ongoing and rigorous hands-on training using advanced, computerized trouble-shooting tools and technologies. From AAADM safety training to the latest in microprocessor control technology, Besam makes sure that our technicians have the knowledge to get the job done right the first time.

Parts For All Brands, All the TimeBesam offers immediate access to the parts and materials needed to keep your equipment running right. The cornerstone is our service parts centers in Monroe, NC and Southern California, which provides “one-stop-shopping” for over 14,000 parts for all brands of automatic doors. Our service parts centers provide part identification, ordering and technical support for both Besam and competitive equipment.

Genuine Besam Service PartsYour door’s performance depends upon the reliable operation of all its components. This is why genuine Besam service parts are thoroughly tested for stability and endurance. Parts are manufactured to the original schematics and design of Besam equipment. Accept no substitutes!

Technician Support NetworkAt Besam we strive to fix your door right the first time. Besam created a 24/7 Technical Services hotline to provide our technicians with support while at your location. This enables our techs to quickly handle the most difficult or advanced problems they may encounter. Our technician’s ability to troubleshoot and accurately resolve problems is a core value at Besam.

Our AAADM certified technicians will arrive at your location in uniform to check in. They will inspect, service, adjust, make recommendations and provide you with an explanation if your equipment has malfunctioned. Prior to departing, the technician will provide written documentation of the services performed during the visit.

www.besam-usa.com


Why choose Besam?

Besam service is fast, convenient and cost-effective. Besam protects your long-term investment.

Every entrance we service is numbered and tracked, providing a living history of each door at your location enabling you to monitor costs and plan your budget. Our technician arrives at your location equipped with the knowledge and tools to service and repair your doors.

Besam Service also provides: • Upgrades for sliding, swinging and revolving door packages – regardless of your equipment, we can provide you with a package that runs like new • Upgrades for sensors – automatic door standards change. Besam can inspect your sensors to see if they are in compliance, and upgrade to the newest technology to insure your equipment is operating within current standards • Well-stocked service vehicles with genuine Besam and competitive service parts • Interactive and solution-based reporting, providing detailed reports on the history of costs and visits by door • Technical advice on retrofits and surveys for budget planning. Besam’s 40+ years as a manufacturer enables us to create unique and detailed solutions for you • Expert parts replacement and repair • Single source convenience and accountability • Customer training and support programs

www.besam-usa.com

If you have 20+ locations, you should consider consolidating to a Regional Account program. Besam Regional Accounts offers you several advantages, including one source coordination and accountability. Customized reports will allow you to control your service expenditures. • Fast and reliable service 24/7/365 • One phone number for all your properties/locations • Competitive service rates • Direct billing services • Adherence to your corporate requirements (NTE’s, etc.) • Surveying of your existing equipment recommendations to suit your budget and needs • Complete Planned Maintenance and service programs to reduce overall service costs • Service for all brands of equipment • Direct billing services with one vendor for the entire account

Contact our Regional Accounts Center today to discuss how we can help you at 1-866-860-9667.

Regional Accounts

Many of the most prestigious retail and healthcare organizations in the world look to Besam’s National Accounts Center for all their automatic door needs. Whether it be new equipment, Planned Maintenance programs, door service or cost reviews and containment, our team of automatic door specialists are uniquely qualified to expertly handle the challenges and complexities of such accounts.

• Expert project management according to your construction schedules • Nationwide surveying of your existing material recommendations uniquely suited to your budget and needs • Dedicated account managers familiar with your organization and requirements (NTE’s, etc.) • Complete Planned Maintenance and service programs to reduce overall service costs • Toll-free number accessible 24 hours a day • Nationwide service for all brands of equipment • Direct billing services with one vendor for the entire country • Comprehensive inventory for parts for immediate shipment • Field reports with recommendations for repairs and improvements based on ANSI standards • Customized reporting tailored to your needs

Contact our National Accounts Center today at 1-866-860-9667.

www.besam-usa.com

National Accounts

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“We have realized several benefits from planned auto door maintenance. The last two fiscal years, our total automatic door maintenance and repair costs (including PMs) improved by 7%; further, comparing first quarter of this year to first quarter of last year, we saw a 14% reduction in the number of calls for automatic door repairs which demonstrates the continuing cost reduction trend as we enter our third year of the program. Additional benefits include a reduction in our liability claims for automatic doors.”

– Bob Fazakerley, Senior Director, FacilitiesRite Aid Corporation

“Staples’ planned maintenance program has produced a reduction in service calls and overall downtime. This easily converts to savings in both time and money. We have noticed that in the second year of PMs there has been a significant reduction in on-call repairs associated with the automatic doors.

One of the significant benefits of a solid PM program is that we have seen a significant reduction in the number of emergency service calls.

Our goal is to provide a safe and comfortable store for our customers and our associates, and we believe the PM program helps us to do that. We have listed many of the benefits above, but would be remiss in not mentioning the opportunity to reduce the potential for accidents and injury and liability claims.”

– Sara Grammell, Senior Manager, Retail FacilitiesStaples

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Quotations from our customers


“Besam – the best automatic doors…the best in service! Our Planned Maintenance contract with Besam has significantly reduced our overall costs of maintaining our automatic doors. Security is never an issue – I don’t wake up at night and worry that something might go wrong since we receive Besam Preferred status with priority scheduling. Besam’s service technicians are always prompt and courteous, making them the finest automatic door company to work with in the business.”

– Naresh Patel, SREE, Inc. (Hospitality Industry)

“Being in the healthcare business, our automatic doors are a critcal part of our daily operation. We previously used another door company and our doors were always out of order waiting on service or parts.

By participating in Besam’s service programs, our service has improved greatly and our down time is almost none. Besam responds in a timely manner…typically in a couple of hours. Their technicians are knowledgeable and professional. Communciation is a very important part of our daily operation and Besam always communicates to us if any parts need to be ordered, etc. In parts of our facility we have some older doors where parts are hard to obtain, but Besam always goes above and beyond to get the parts and respond in a timely manner.

Having Besam service our doors is the best change we have made in providing quality service to our customers.”

– Teresa Crain, Memorial Hermann Memorial City Hospital

“My company manages a multitude of medical office buildings in the Washington DC Metropolitan Area. One of the critical working parts of these buildings are the automatic/handicap doors which are located not only at the main entrances, but in the 24/7 emergency room and surgical suites. Besam Entrance Solutions is charged with performing regular Preventive Maintenance on all of these doors, at all of our major facilities. Their highly trained staff has reduced maintenance breakdowns, overall repair costs and all but eliminated down time. Their employees at all levels are courteous, respectful and responsive. Besam is the only company I trust with this important and crucial responsibility.”

– Donna Kay, President Realty Management Company

Besam is part of ASSA ABLOY.ASSA ABLOY is the global leader in door opening solutions,

dedicated to satisfying end-user needs for security, safety and convenience.

All Besam agreements, warranties and On Demand services are provided during normal business hours between 8:00 a.m. - 5:00 p.m.

Monday - Friday (excluding holidays). Any work performed outside of normal business hours will be billed at time and a half except for

Sundays and holidays, which is billed at double time.

www.besam-usa.com

1-877-BESAM-US

Besam Entrance Solutions

Over 15 billion people walk through our doors every year!

Call Besam for service today.

1-877-BESAM-US(1-877-237-2687)

service - assa abloy provide written documentation of the services performed during the visit. any...

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