service charging platform
DESCRIPTION
Service Charging Platform. EMS ( Entity Management System). Modules. Logging Agent Monitoring Agent Error Reporting Agent Tracing Agent Configuration Agent. Customer Relationship Management (CRM). Modules. Plan Management Account types (pre-paid or post-paid or combination) - PowerPoint PPT PresentationTRANSCRIPT
Service Charging Platform
EMS (Entity Management System)
0Logging Agent0Monitoring Agent0Error Reporting Agent0Tracing Agent0Configuration Agent
Modules
Customer Relationship Management (CRM)
0 Plan Management0 Account types (pre-paid or post-paid or combination)0 Taxation rates0 Available Billing Cycles0 Charge Head definitions
0 Product Catalog Management0 Manage Product Offerings0 Bundled quota offerings0 Manage Subscription Charges0 Manage Plan Offerings 0 Plan Service Offerings0 Plan Counter Offerings0 Manage Bundled Offerings0 Bundle Service Offerings0 Bundle Counter Offerings0 Value Added Service Offerings0 Add-On Feature Offerings0 Add-On Counter Offerings0 Pricing Management
Modules
Customer Relationship Management (CRM)
0 Offering Management0 Customer Facing Service Offering0 Counter Offering0 Partner Offering
0 Customer Data Management0 Customer Plan Management0 Paying Party Management0 Type Management (B2B, B2C, Enterprise)0 Device Management0 Billing Cycle Management0 Contact Management 0 Create multiple contacts on-file0 Payment method management 0 Keep multiple payment methods on file0 Personalization0 Preference Management 0 Payment preferences0 Contact preferences0 Language preferences0 Invoice preferences0 GUI Look and feel preferences
Customer Relationship Management (CRM)
0 Service preferences0 Service features like ring-tones0 Contact method preferences0 Parental control or other preferences0 Customer Inventory Management (Logical / Physical / Network)
0 Subscription Management0Assign products to Subscribers 0 Plan Subscriptions0Bundle Subscriptions0Add-On Subscriptions 0Value Added Services Subscriptions0 Feature Subscriptions0 Counter Offering subscriptions0 Change Subscriptions0 Prorations
Customer Relationship Management (CRM)
0Product Market Management0Define Markets and coverage areas
0Customer Self-Serve Portal 0Captive Portals 0Web based captive portals0 IVR based captive portals
0SMS interface to Portals0 IVR Interface to Portals0USSD Interface to Portals
Customer Relationship Management (CRM)
0Alerts and Notifications 0Multiple Transport Methods0Email Alerts0SMS Alerts0 IVR Alerts
0Organizational Unit Management0Dunning and Churn Management 0Lead Management 0Campaign Management 0Administration GUI
Customer Relationship Management (CRM)
0 Service Management 0 Define new services0 Define service profiles0 Define CDR formats
0 Plans Management 0 Account types (pre-paid or post-paid or combination)0 Taxation rates0 Available Billing Cycles0 Charge Head definitions
0 Offering Management 0 Manage Service Offerings
0 Service Profiles0 Manage Counter Offerings
0 Total Units and Sub-Units 0 Sub-Units initialization frequency
0 Matching Criteria 0 Based on Destination or Request-URI0 Based on Time of Day
Business Use Cases
Customer Relationship Management (CRM)
0 Manage Product Catalog 0 Manage Subscription Charges
0 Bundled Service Offerings0 Bundled Counter Offerings
0 Add-On Service Bundles0 Add-On feature bundles0 Add-On Counter Offerings
0 Customer Management 0 Define new paying party accounts
0 Type Management (B2B, B2C, Enterprise)0 Define new using party accounts within paying party accounts
0 Type Management (Main Account, Subsidiary Account)0 Identity Management
0 username / passwords0 Mac Addresses0 IP Addresses0 PublicIDs0 PrivateIDs0 ANI/Calling numbers0 PIN Numbers
0 Device Management0 Billing Cycle Management0 Contact Management
0 Create multiple contacts on-file0 Payment method management
0 Keep multiple payment methods on file
Customer Relationship Management (CRM)
0 Personalization 0 Preference Management
0 Payment preferences0 Contact preferences0 Language preferences0 Invoice preferences0 GUI Look and feel preferences
0 Service preferences 0 Service features like ring-tones0 Contact method preferences0 Parental control or other preferences
0 Assign Inventory (Logical / Physical / Network)0 Subscription Management
0 Assign products to Subscribers 0 Plan Subscriptions0 Bundle Subscriptions0 Add-On Subscriptions
0 Value Added Services Subscriptions0 Feature Subscriptions0 Counter Offering subscriptions
0 Change Subscriptions0 Inventory Management
0 Logical Inventory 0 DID Numbers
0 Physical Inventory 0 CPEs
0 Network Inventory 0 IP Addresses0 BRAS Ports
Customer Relationship Management (CRM)
0 Portals 0 Subscriber Self-Serve0 Agent Self-Serve0 Franchisee / Partner Self-Serve0 Vendor / Supplier Self-Serve0 Customer Service Representative0 Administrator0 Interfaces
0 Web based0 SMS based0 IVR based
0 Captive Portals 0 Web based captive portals0 IVR based captive portals
0 Alerts and Notifications 0 Multiple Transport Methods
0 Email Alerts0 SMS Alerts0 IVR Alerts
Converged Billing
0 Account Balance Management0 Subscription Charges0 Balance Transfer0 Charges0 Limitations0 Credit Reservation and Refund0 Rated Service Charge0 Balance Adjustment0 Payments0 Credit Limit Management0 Balance Expiry Management
0 Services0 Create as many services and their offerings
0 Corporate Billing and Enterprise Accounts0 Multiple using parties under a single paying party
Modules
Converged Billing0 Payment Processing
0 Voucher Redemption0 Support for multiple voucher systems0 Subscriber wise failed recharge attempt count0 Plan Selection based on PIN0 Maximum Balance Check0 Service Credit Redemption0 Interface with Franchisee Self-Care portal0 Interfaces with SMS and IVR gateways0 Open API for integration of payment kiosks0 Offline Payment 0 PoS Integration0 CSR portal integration0 Online Payment0 Payment gateway integration0 Paypal / Money Booker other such gateways support0 Extensible online payment gateway integration0 Automatic payment triggers in real-time0 Interface with service management systems for automatic resumption of services
Converged Billing0 Billing Cycles
0 Flexible management of billing cycles0 Daily Cycle0 Weekly Cycle (Any of the seven days)0 Monthly Cycle (Any of the 31 days)0 Quarterly Cycle0 Yearly Cycle0 Others0 Support for perpetual services
0 Subscription Model0 Support for base subscription of each using party for each service0 Bundled services with Plan level subscription charges0 Support for Service add-ons
0 Extra features0 Higher QoS
0 Support for Resource add-ons0 Extra Resources
0 Support for Counter add-ons0 Extra Duration0 Extra Usage0 Extra Events
Converged Billing0 Subscription Charges
0 Automatic billing cycle processing0 Base service subscriptions0 Subscribed Add-Ons
0 Service Add-Ons0 Value Added Services0 Resource Add-Ons0 Counter Add-Ons
0 Line Rents0 Amortized charges (charges that stop after amount has been debited)0 Counter instances refresh on charging system0 Prorated charges for mid-cycle subscriptions and changes0 Activation charges0 Non-default charges for individual subscribers0 Approval workflows for non-default charge authorization0 Rule based deduction based on Subscriber’s life cycle0 Charging Priority0 Charging Retries0 Late Payment Charges0 Cancellation Charges
Converged Billing0 Rated Service Charges
0 Interface with Charging and Rating engine for real-time rated service charges
0 Detailed Sub-Invoicing for each CDR0 Service Management events upon balance depletion
0 CBS-009 Invoicing and Financials0 Separation of pre-paid and postpaid subscribers0 Automatic Invoice generation0 Sending of invoice as per customer preference0 Email0 Printing0 Flexible skin based interface for invoice formatting0 Flexible rules to club CDRs into sub-invoices to show as a single line
item in main invoice0 Detailed reporting for aging and dunning etc.0 Detailed interface for export to external accounting and financial
systems
Converged Billing
0 Miscellaneous Adjustments0 Interface in CSR portal to post adjustments0 Support for work flow definition for approval process0 Detailed classification of all adjustments into charge heads0 Service Management interfaces for blocking / resuming services
0 Non-Usage Charges0 Detailed definition of non-usage charges0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations)0 Consolidated reporting on invoices
0 Subscriber State Management0 Rule based life cycle for Subscribers0 Voluntary blocked subscribers
0 Unsubscribed users and pay as you go plans0 Unsubscribed user authentication0 PIN based signup0 Partner Subscriber Manager0 Subscription based plans (hour pass, day pass, week pass and so on)
Modules
Converged Billing0 Promotions
0 Campaign Management0 Support for most complex rule definition using work flow languages for passing on
bonuses to matching customers0 Promo-code management0 Published and individual promo-code support0 Integration with Customer self-serve portal0 Multiple possible bonuses and benefits0 Extra cash bonus0 Extra counter bonus0 Extra duration0 Extra usage0 Extra events0 Higher sub-totals0 Extra Item Bonus (To be manually shipped)0 Lower or zero subscription charges for a defined period0 Cross service bonuses0 Detailed tracking of issues bonuses 0 Cost of sales analysis for issued bonuses0 Detailed tracking of each issued bonus to applicable campaign
Converged Billing0Virtual Operators Management0Manage Virtual Operators0Account Balance Management for Virtual Operators0 Invoicing and Payments0Self-Serve Portal0Product Management0Rate Management0Subscriber Management0Subscription Management0Reporting0Multiple Currencies
Converged Billing0 Taxation
0 Payment based taxes0 Unlimited payment taxes supported0 Tax exemptions record for individual subscribers0 Usage based taxes0 Tax deduction on subscription charges0 Tax deduction on rated service charges0 Charge head based flexible taxation policy0 Allowing tax exemption on some services0 Interface for Charging and other engines to pull taxation rates
0 Multiple Service Billing0 Charge Head Management
0 Charge Head Group Management0 Charge Head Management
0 Administration GUI
Converged Billing
0 Multiple Services 0 Create as many services and their offerings
0 Corporate Billing and Enterprise Accounts 0 Multiple using parties under a single paying party
0 Account Balance Management 0 Subscription Charges0 Balance Transfer0 Credit Reservation and Refund0 Rated Service Charge0 Balance Adjustment0 Payments0 Credit Limit Management0 Automatic Payment processing triggers
0 Payment Processing 0 Voucher Redemption
0 Support for multiple voucher systems0 Service Credit Redemption
0 Interface with Franchisee Self-Care portal0 Interfaces with SMS and IVR gateways0 Open API for integration of payment kiosks
0 Offline Payment 0 PoS Integration0 CSR portal integration
0 Online Payment 0 Payment gateway integration0 Paypal / Money Booker other such gateways support0 Extensible online payment gateway integration0 Automatic payment triggers in real-time
0 Interface with service management systems for automatic resumption of services
Business Use Cases
Converged Billing0 Billing Cycles
0 Flexible management of billing cycles0 Support for perpetual services
0 Subscription Model 0 Support for base subscription of each using party for each service0 Bundled services with Plan level subscription charges0 Support for Service add-ons
0 Extra features0 Higher QoS
0 Support for Resource add-ons 0 Extra Resources
0 Support for Counter add-ons 0 Extra Duration0 Extra Usage0 Extra Events
0 Subscription Charges 0 Automatic billing cycle processing
0 Base service subscriptions0 Subscribed Add-Ons
0 Service Add-Ons0 Value Added Services0 Resource Add-Ons0 Counter Add-Ons
0 Line Rents 0 Amortized charges (charges that stop after amount has been debited)
0 Interface with service management elements to block services if needed0 Counter instances refresh on charging system.0 Prorated charges for mid-cycle subscriptions and changes0 Activation charges0 Non-default charges for individual subscribers
0 Approval workflows for non-default charge authorization0 Rule based deduction based on Subscriber's life cycle
Converged Billing0 Rated Service Charges
0 Interface with Charging and Rating engine for real-time rated service charges0 Detailed Sub-Invoicing for each CDR0 Service Management events upon balance depletion
0 Invoicing and Financials 0 Separation of pre-paid and postpaid subscribers0 Automatic Invoice generation0 Sending of invoice as per customer preference
0 Email0 Printing
0 Flexible skin based interface for invoice formatting0 Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice0 Detailed reporting for aging and dunning etc.0 Detailed interface for export to external accounting and financial systems
0 Miscellaneous Adjustments 0 Interface in CSR portal to post adjustments0 Support for work flow definition for approval process0 Detailed classification of all adjustments into charge heads0 Service Management interfaces for blocking / resuming services
Converged Billing0 Non-Usage Charges
0 Detailed definition of non-usage charges0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations)0 Consolidated reporting on invoices
0 Subscriber Life Cycle Management 0 Rule based life cycle for Subscribers0 Voluntary blocked subscribers and subscriptions0 Interface to service management systems for suspension / resumption of services
0 Unsubscribed users and pay as you go plans 0 Unsubscribed user authentication
0 PIN based signup0 Partner Subscriber Manager
0 Subscription based plans (hour pass, day pass, week pass and so on) 0 Duration caps0 Usage caps0 Event caps
0 Bandwidth and other service profile settings
Converged Billing0 Promotions
0 Campaign Management0 Support for most complex rule definition using work flow languages for passing on bonuses to matching customers0 Promo-code management
0 Published and individual promo-code support0 Integration with Customer self-serve portal
0 Multiple possible bonuses and benefits 0 Extra cash bonus0 Extra counter bonus
0 Extra duration0 Extra usage0 Extra events0 Higher sub-totals
0 Lower or zero subscription charges for a defined period0 Cross service bonuses0 Detailed tracking of issues bonuses
0 Cost of sales analysis for issued bonuses0 Detailed tracking of each issued bonus to applicable campaign
0 Virtual Operators Management 0 Manage Virtual Operators0 Account Balance Management for Virtual Operators0 Invoicing and Payments0 Self-Serve Portal
0 Product Management0 Rate Management0 Subscriber Management0 Subscription Management0 Reporting
0 Multiple Currencies 0 Manage customer balances, subscription charges, rated service charges in multiple currencies.
Converged Billing0 Taxation
0 Payment based taxes 0Unlimited payment taxes supported0Tax exemptions record for individual subscribers
0 Usage based taxes 0Tax deduction on subscription charges0Tax deduction on rated service charges
0 Charge head based flexible taxation policy 0Allowing tax exemption on some services
0 Interface for Charging and other engines to pull taxation rates0 Operational Support
0 Monitoring0 Bulk Operations
0 Flexible Transactional API0Work Flows
0 Reporting0 Text files based activity feeds
Charging & Rating Engine
0 Quota Manager0 Counter Type Management
0 Screen Units and Multiplier0 Destination Matching Criteria0 Service Level0 Customer Specific
0 Counter Management0 Matching Criteria Management
0 Matching Criteria is a powerful tool that allows to set parameters and rules for matching the counters with input as received from the network
0 Absolute Time0 Calling Station0 Framed IP0 Realm0 Application0 Device0 Others extensible
0 Counter Units Basis0 Counter Priority Management0 Proration Policy Management0 Sub-Unit Management0 Reset Interval0 Enforcement Type0 Subscription State0 Customer Destination Management
0 Counter Matching
Modules
Charging & Rating Engine0 Counter Instance Management
0 Create0 Charge0 Reset Sub-Unit0 Reset All0 Quota Transfer
0 Friend & Family Counters0 Charging Function
0 Counter Charging0 Monetary Charging0 Connection Charges0 Duration based charging0 Usage based charging0 Event based charging0 Multiple rounding schemes for used units0 Re-Rating application
0 Rate Sheet Management0 Add Rate Sheet0 Bulk Import Rate Sheet0 Update Rate Sheet
Charging & Rating Engine0 Rating Function
0 Flat Rates0 Time varying rates for duration, usage and events
0Time of Day (Peak / Off-Peak) rates0Day of Week (Weekday / Weekend) rates0Day of Week / Time of Day0Holiday0 Custom
0 Progressive rates for duration, usage and events 0 Authorization Function
0 Counter Matching0 Rate Matching0 Balance verification0 Return of total allowed units of Duration, Usage or Events
to enforcement point
Charging & Rating Engine0Online Charging System0Multiple Charging Basis
0Duration0Usage0Events
0Multiple simultaneous charging for single session based on Duration and Usage
0Reservation of Counter Units or monetary credit0Use of single customer balance for multiple
concurrent sessions without credit risk0Change of tariff and change of counter support0Support for Radius or Diameter server0Service Denial based on time of day through rating
engine
Charging & Rating Engine0 Interim Accounting Function0Real-Time charging of session on every interim on
multiple basis0Duration0Usage
0Functioning with or without unit reservation0Detailed sub-records for each session for counter
and rating changes
0Stop Accounting Function0Charging of Counters0Charging of Credit Account0Refund of unused counter and credit units
Charging & Rating Engine0Special Numbers Management0Emergency Numbers
0Calls to Emergency numbers succeed in all cases without user authentication or any other type of authorization0Assistance Numbers
0Calls to special numbers like directory assistance numbers succeed after user authentication but without any credit checks0Forbidden Numbers
0A list of numbers and prefixes that are specially forbidden system wide. Over rides any permission that may be available in the rate sheets0Hot-lining Numbers
Charging & Rating Engine0A list of access numbers to which calls are always
allowed even for unidentified subscribers and are not charged0Free Numbers / URIs
0A list of numbers / URIs to which calls are allowed for free without charging but only available to identified subscribers0Toll Free Numbers
0A list of incoming numbers with a Rate Adjustment to the standard per minute rate on the call
Charging & Rating Engine0 Charging Policy Management
0 Minimum Chargeable Duration0 Rounding Intervals0 Rate Multipliers0 Default Rates0 Usage Blocks (MB, GB)0 Minimum Balance
0 Reconciliation Lite0 Reconciliation with secondary CDR sources
0 Mediation LiteA CDR Mediation application that parses text based CDRs and gives to Charging Applications for Accounting
0 Administration GUI
Charging & Rating Engine
0Bundled Quotas0Fair-Usage Policies 0Sub-Interval Restrictions 0Progressive Rates 0Bill Shock Prevention
Business Use Cases
Charging & Rating Engine0 Charging
0 Counter Charging 0 Counters for specific destinations0 Counters for specific time slots0 Fair-usage thresholds for counters0 Higher frequency sub-units like daily or weekly limits within a monthly counter0 Friend n Family and other user specific counters
0 Work flows for arbitrary business logic to allow setting such counters0 Interface with subscriber self-serve
0 Monetary Charging 0 Connection Charges0 Duration based charging0 Usage based charging0 Event based charging
0 Multiple rounding schemes for used units0 Re-Rating application
0 Rating 0 Time varying rates for duration, usage and events0 Progressive rates for duration, usage and events0 Hooks for arbitrary rating schemes0 Rating Classes
0 Hooks for arbitrary rules definition for rating classes
Charging & Rating Engine0 Prefix Matching for counters or rating
0 Longest Prefix matching0 Exact Prefix matching0 Substring matching0 Start string matching0 Others definable through hooks
0 Authorization Application 0 Counter Matching0 Rate Matching0 Balance verification0 Return of total allowed units of Duration, Usage or Events to enforcement point
0 Unit Reservation or Online Charging (OCS) Application 0 Multiple Charging Basis
0 Duration0 Usage0 Events
0 Multiple simultaneous charging for single session based on Duration and Usage0 Reservation of Counter Units or monetary credit0 Use of single customer balance for multiple concurrent sessions without credit risk0 Change of tarriff and change of counter support0 Support for Radius or Diameter server0 Service Denial based on time of day through rating engine
Charging & Rating Engine0 Interim Accounting Application
0 Real-Time charging of session on every interim on multiple basis 0 Duration0 Usage
0 Functioning with or without unit reservation0 Detailed sub-records for each session for counter and rating changes
0 Stop Accounting Application 0 Refund of unused counter and credit units
0 Revenue Assurance 0 Reconciliation with secondary CDR sources
0 Credit Control 0 Real-Time interface to account balance management0 Real-Time interface to taxation0 Comprehensive alerting
Voucher Management System
0Voucher Generation0Franchisee PIN Dispensation0Sell PINs to Franchisee0Redeem PINs0PIN Life Cycle Management0Mark as Lost/Stolen0Cost of Sales Module0Abuse protection
Modules
Voucher Management System
0 Generate new PINs0 Transfer encrypted PINs to live server0 Generate secure files with plain text PINs for printing0 Allocate PINs to Franchisees0 Sell PINs to Franchisees0 Activate individual PINs0 Redeem PINs0 Purge PINs0 Mark as Lost/Stolen0 Abuse protection
Business Use Cases
Franchisee Management System
0 Manage Franchisees 0 Contact Info0 Credit Limits0 Discount Percentages0 Portal Access
0 Sell Vouchers0 Sales Returns
0 Allocate Vouchers0 Allocate Vouchers0 Activate Vouchers
0 Allocate Inventory 0 Service Credit0 Franchisee Reseller Network0 Enables a Franchisee to act as a distributor and create other reseller franchisees under
its own tree. Can be used for Service Credit distribution or new account activation
Modules
Franchisee Management System0Account Balance Management 0Multiple Administrator 0Commission Calculation0Real-Time Cost Accounting 0Region Management0Franchisee Self-Serve GUI0Redeem Service Credit into Subscriber Account0Transfer Service Credit to other Franchisees0Create New Subscribers 0Sell Inventory to Subscriber
0Administration GUI
Franchisee Management System
0 Manage Franchisees 0 Contact Info0 Credit Limits0 Discount Percentages0 Portal Access
0 Sell Vouchers 0 Sales Returns
0 Allocate Vouchers 0 Allocate Inventory0 Sell Service Credit0 Receive Payments0 Franchisee Self-Serve
0 Redeem Service Credit into Subscriber Account0 Transfer Service Credit to other Franchisees0 Create New Subscribers
0 Sell Inventory to Subscribers
Business Use Cases
Mediation System
0 Data Collection0 FTP Application
0 Format Conversion0 Text Files0 Supported CDR formats for variety of industry leading Gateways & Switches including
0 Nortel0 Siemens0 Huawei0 Clarent0 Nextone0 Cisco0 MERA0 Alcatel-Lucent0 Ericsson0 Avaya0 Vocaltech0 SNOM0 Sonus0 Teles0 Other NGN Switches0 Customized Parser (For generic customization/parsing of text based CDRs)
Modules
Mediation System0 CDR Correlation & Merging
0 Based on different Charging Identifiers (ICIDs)0 Rules Based
0 Filtration Rules0 Garbage CDRs removal0 Out of bound values0 Incomplete records
0 Auto Correction Rules0 Date Time format conversion0 Time zone conversion0 Mappings from one list to other
0 Number Rewriting0 Dialed Prefixes0 International Prefixes0 Premium Numbers0 On-Net calls
Mediation System0 Per Source Rules
0 Source Identifiers0 Filtration, Correction and Rewriting rules
0 Dispatching mechanisms0 Text Files based
0 CSV0 XML0 JSON
0 Web Service0 http0 https
0 Multiple database system calls0 Oracle0 MySQL0 MS-SQL Server0 Database Streams0 Oracle Streams
0 Reconciliation0 Missing on origin0 Missing on destination0 Different Duration0 Different Time of Call
0 Different QoS parameters
Interconnect Billing
0 Vendor Management Enables the operator to define all types of vendors including terminators0 Contact Management0 Contract Management
0 Connectivity managementEnables an operator to define network connectivity related information for the vendors0 Trunk & Identity Management0 Capacity Management0 Capability Matching Function
0 Customer ManagementEnables the operator to define its B2B customers which could be Service Providers, Enterprise or other wholesale providers0 Contact Management0 Contract Management0 Identity Management
0 Currency Management0 Customer Accounting
Modules
Interconnect Billing0Vendor Accounting 0Payments Processing 0Re-Rating 0 Invoicing, Payments and Netting 0CDR Reconciliation0Dispute Management and Adjustments0Trunk Charges
Interconnect Billing0Customer Self-Serve GUI0Vendor Self-Serve GUI0Vendor Concurrency Management0Vendor Capability Management0Customer Concurrency Management0Customer Capability Management0Administration GUI
Interconnect Billing
0Vendor Management 0 Contract Management0 Contact Management
0Trunk Group and Connectivity management0Rate Sheets Management0Charging and Rating
0 Re-Rating0 Invoicing, Payments and Netting0Reconciliation0Dispute Management and Adjustments
Business Use Cases