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ARVAL DEUTSCHLAND GMBH

SERVICE DESCRIPTIONLEASING AND FLEET SERVICE

Service Description of the “Leasing and Fleet Service” of Arval Deutschland GmbH • As of: January 2018 Page 1 of 19

On behalf of the Customer: On behalf of Arval:

Service Description

of

Arval Deutschland GmbH

Bajuwarenring 5

82041 Oberhaching (Germany)

registered with the Local Court of Munich under no. HRB 132025

(hereinafter referred to as “Arval”)

(as of: January 2017) The Customer has concluded a Master Agreement and an individual leasing contract for motor vehicle leasing and fleet service with Arval. These agreement, together with the General Terms and Conditions, the Service Description, and the Arval Table of Fees form the basis for the services requested by the Customer and provided by Arval. This Service Description describes the individual fleet services of Arval (so-called Service Modules) in detail. The respective Service Modules have been selected by the Customer in the Master Agreement and in the individual leasing contract. If the Customer requests additional services, the Parties shall negotiate the requested services accordingly, and, where these services can be offered by Arva, contractually define them in a separate service description.

Maintenance Service

1 Scope of the service Upon agreement of this Service Module, Arval shall cover the costs for maintenance and wear-related repairs (unless these were caused by an accident or improper use of the vehicle; accidental damage and glass breakage shall be covered by the motor vehicle insurance, tire deliveries shall be provided upon agreement of the “Tire Service” Service Module).

The Customer shall have scheduled maintenance services and necessary repairs carried out timely without delay – in the name and for the account of Arval in each case. This also applies in particular to damage to the odometer display (including the software), which shall be notified to Arval in writing without delay. Complaints in this connection shall be dealt with directly between Arval and the respective repair shop. Furthermore, the Customer shall have the statutory vehicle inspections, e.g. general inspections (HU) as required by Sec. 29 StVZO and exhaust emissions tests (AU) as required by Sec. 47 StVZO, on time. Arval shall cover the costs of these statutory vehicle inspections. Arval shall assist the Customer in the extrajudicial assertion of the Customer’s claims from a mobility guarantee, ex gratia arrangement claims and/or warranty claims. The Customer shall assert and maintain all claims to which it is entitled in this connection based on the provisions of the General Terms and Conditions at its own expense in due time. If the Customer is entitled to the above claims, Arval shall issue any applications for ex gratia arrangements and act as an intermediary for the enforcement of guarantee claims.



1.1 Services in Germany provided under open and closed flat rates The “Maintenance Service” Service Module shall cover the following costs:

Maintenance and wear-related repairs (all repair shop services required as a result of normal wear of the vehicle: engine, brakes, clutch, gears, etc.);

Natural wear of accessories included by the manufacturer upon delivery of the vehicle;

Maintenance (inspection service according to the service schedule and all work according to the manufacturer's regulations, including costs for the UVV inspection, oil change, lubricants and gaskets)

Windshield wiper blades, twice a year

Statutory exhaust emissions tests (AU)

Statutory general inspections (HU)

The following costs are not covered:

Car valeting, in particular car wash, interior cleaning, wheels cleaning, rims cleaning, engine washing, removal of other dirt, polishing, repair of damage to paint, touch-up pens and repair of rust damage.

Repairs to;

subsequently installed optional accessories

superstructures

Repairs:

as a result of improper handling;

as a result of gross negligence of the Customer and/or the driver;

as a result of exceeding the maintenance intervals, unless the Customer furnishes proof that exceeding such intervals did not cause the occurrence of damage;

as a result of external forces or misconduct by the driver or third parties;

beyond normal wear, e.g. repair of the pollen filter between service visits, and repair of brakes, clutch or shock absorbers in case of premature wear;

that cannot be clearly attributed to maintenance and wear, e.g. diesel injector or windscreen wash "frozen", damage to seat covers, seats and pads.

Wheel alignment and adjustment

Tires:

Repairs

Wheel balancing without tire purchase as per contract

External damage

Damage by/to:

by martens and wildlife collision and any consequential damage

Vandalism, theft, break-in

Glass

Accident as well as ramming damage and any consequential damage

Parts of the interior trim, in particular panels, can holders, cigarette lighters and ashtrays

Special checks, such as holiday checks, winter checks, etc., and safety inspections, e.g. of shock absorbers and brakes

Changes to car and/or key memory

All fuels as well as additives, e.g. AdBlue

If purchased outside the scheduled inspection work:

Refilling oils and other lubricants and supplies

Antifreeze and windscreen washer

Spare parts

Car wash

Tires and rims

Collect and return service, vehicle transfer, in particular collection, delivery, trips to the general inspections (HU) or exhaust emissions tests (AU), parking fees or stand rentals

Cleaning of the air conditioning system, removal of smells, except where the air conditioning system is not functioning properly in technical respects, as well as exchange or replenishment of flacons or fragrances for interior scent generators (e.g. Air Balance)

Missing parts, e.g. tool kit, vehicle keys and spare wheel

All expenses in connection with towing (not covered by the “Arval Assistance”), as well as battery reloading, tool kit, data media or updates for navigation equipment, vehicle keys, fire extinguisher, car mats, lamp boxes, original wheel caps, breakdown assistance, regeneration trips, mud flaps, snow chains, first-aid kit, linings, car jacks, warning triangles, safety jackets and trims



1.2 Services abroad Maintenance work and inspections due must be carried out in Germany as a basic principle. If there is no alternative but to have necessary repairs carried out abroad, these shall also be reimbursed by Arval against payment of a reasonable processing fee for each invoice submitted. The amount of this fee is shown in the current Table of Fees under www.arval.de. However, Arval shall reimburse only the services named above and only up to the level of the costs that would have been incurred in Germany. Foreign value-added tax shall be treated as costs in this connection. Arval shall add German value-added tax to the amount to be reimbursed. 2 Accounting of maintenance and wear-related repairs with manufacturer-authorized repair shops 2.1 Settlement with authorized repair shops The Customer shall be provided with an Arval service card which can be used to use the scope of services set out above without using cash. Upon provision of the agreed services – in the name and for the account of Arval – solely the repair shops authorized by the respective manufacturer or, if applicable, approved by Arval may be instructed to carry out work. The Customer and/or the driver may use the agreed services without using cash only on presentation of the Arval service card which serves as an identification document in this connection. The Customer shall be required to point out to the repair shop that planned maintenance and repair work the expected costs of which exceed €400.00 (excl. VAT) is subject to Arval being notified and giving its consent before the start of the work. Services provided shall be settled directly between the respective repair shop and Arval who will check the respective invoice for the information required for the provision of services by Arval; this also includes checking whether the services provided were charged properly. Settlement between Arval and the Customer shall be carried out – with Arval charging the agreed service fee – according to the settlement method agreed in the individual contract based on the contractual provisions, in particular clause 3.1.1. of the General Terms and Conditions.

2.2 Settlement with non-authorized repair shops If the Customer does not engage repair shops authorized by the manufacturer or, if applicable, approved by Arval, Arval reserves the right to prematurely terminate settlement through the open or closed flat rate and to effect settlement on an actual cost basis with retroactive effect from the start of the contract; for the conversion of the settlement method, Arval shall charge a one-time processing fee which is shown in the currently applicable Table of Fees. The conversion of the settlement method shall be associated with Arval charging a one-time handling fee which is shown in the currently applicable Table of Fees under www.arval.de. Furthermore, if the agreed mileage and/or the term of contract is exceeded, Arval may adjust the individual leasing contract accordingly or convert the settlement method in compliance with the provisions set out in Clause 2.5.2 and 3.1.6 of the General Terms and Conditions. 2.3 Settlement of non-approved services If services are settled that Arval is not obliged to cover, the related costs shall be debited to the Customer’s account. In this case, Arval shall charge a fee covering additional expenditure. The amount of this fee is shown in the current Table of Fees under www.arval.de.

Tire Service 1 Scope of the service When this Service Module has been agreed, Arval shall cover the costs of the tire replacement and of the scope of services for the vehicles specified in the individual leasing contract in accordance with the following provisions (Clause 1.1 to 1.4). As part of the “Tire Service” Service Module, Arval shall offer the Customer a limited number of summer tire sets and/or winter tire sets, the exact number of which is provided in the individual leasing contract. In addition, Arval and the Customer may agree an unlimited number of summer tire sets and/or winter tire sets in the individual leasing contract. However, the Customer shall have no right to an “unlimited” tire replacement upon agreement of the “Tire Service” Service Module.

http://www.arval.de/





Upon selection of the “limited” tire replacement, Arval shall cover the costs of the additional number of summer or winter tires agreed in the individual leasing contract. Upon selection of the “unlimited” tire replacement, the Customer shall be entitled to the replacement of summer and winter tires due to natural wear depending on the mileage agreed in the individual leasing contract. 1.1 Tire replacement Unless expressly otherwise agreed, the vehicle shall be delivered with the factory-fitted summer tires. Arval shall cover the costs for the tire replacement for the tire sets agreed with the customer in the individual leasing contract, where the following conditions are fulfilled:

The tires have reached the minimum tread depth of 2 mm (summer tires) and 4 mm (winter tires).

The minimum tread depth is attributed to natural wear by the contractual use of the vehicle.

The tires do not show a one-sided wear or other damage caused by improper use.

The new tires correspond to the size and type agreed in the individual leasing contract.

1.2 Scope of service The following services shall be included as part of the tire replacement of “Tire Service” Service Module agreed in the individual leasing contract

Initial fitting of complete winter tires

Tire replacement within the scope agreed and at the agreed quality level, as provided in the individual leasing contract

Mounting (pulling the old tires off and fitting the new tires, including the first balancing)

Costs for the necessary small parts, e.g. weights, valves

Costs (service/parts) in connection with the tire pressure monitoring system, if there is a factory-assembled active monitoring system in the vehicle

Disposal of the old tires

Seasonal summer/winter wheel change

Storage of the summer or winter tires including the rims and existing wheel trims of the provided wheels

1.3 Tire quality 1.3.1 Summer tires Summer tires shall be replaced solely based on the vehicle tires that the vehicle was ordered or delivered with. If this tire type is not available at the Arval tire partner, a tire set approved by the manufacturer shall be used for the replacement. If the Customer decides to have a different tire type or size or different rims, the Customer shall refund Arval for the additional expenditure as notified by Arval. 1.3.2 Winter tires Winter tires shall be provided at a size that corresponds to the smallest possible admissible tire size according to the vehicle manufacturer or according to the vehicle documents. Winter tires for cars shall, where admissible and available, be mounted on aluminum rims. The brand and type shall be specified by Arval. In case of vans, winter tires, where admissible and available, shall be mounted on steel rims. If the Customer decides to have a different tire type or size or different rims, the Customer shall refund Arval for the additional expenditure as notified by Arval. 1.4 Mobile fitting Where mobile fitting is available in a region, the Customer may request that an Arval partner mounts the tires (seasonal change at the Customer’s site in return for payment by the Customer. 2 Settlement of tire services The Customer and/or the driver may use the agreed services without using cash only on presentation of the Arval service card which serves as an identification document in this connection. Services provided shall be settled directly between the respective tire partner and Arval who will check the respective invoice for the information required for the provision of services by Arval; this also includes checking whether the services provided were charged properly. If services are settled that Arval is not obliged to cover as part of the “Tire Service” Service Module, the related costs shall be debited to the Customer’s account; the same also applies, if the number of summer and winter tires specified in the individual leasing contract (“Limited Tire Replacement”) is exceeded.



Arval charges a separate handling fee to cover the additional administrative expenditure. The amount of this fee is shown in the current Table of Fees under www.arval.de. Tire replacement services shall be settled between Arval and the Customer on the basis of the settlement method agreed in compliance with the special regulations in Clauses 4 and 5 below. The Customer shall be charged the monthly flat rate for this Service Module as agreed in the individual leasing contract. 3 Selection of the tire partners The tires, wheel rims and related services may be purchased solely from the Arval tire partners. The tire partners are shown under www.arval.de or may be inquired from Arval. 4 Additional expenses for the account of the Customer Additional expenses that are not covered by the above services from Arval shall be paid by the Customer; the same also applies to expenses attributable to improper use of the vehicle and improper treatment and care of the tires (e.g. wrong tire pressure or riding across curbs) or impact from external sources (e.g. pieces of broken glass, nails, etc.). If the Customer engages a supplier other than the Arval tire partner, the Customer shall bear the additional costs incurred as a result of less favorable conditions upon demand by Arval. 5 Special provisions of the “Tire Service” Service Module In the case of vehicles provided with so-called run-flat tires as standard, the associated costs for the summer tires are included in the calculated flat rate. In the case of vehicles for which this equipment feature is an option, the related additional costs shall be debited to the Customer’s account on an actual cost basis. In the case of vehicles provided with a so-called direct tire pressure monitoring system, the associated costs for the summer and winter tires are included in the calculated flat rate. In the case of vehicles for which this equipment feature is an option, the related additional costs shall be debited to the Customer’s account on an actual cost basis.

6 Return of vehicle At the end of the contract, the Customer shall return to Arval the tires provided including rims (summer tires, winter tires or all-season tires). In the case of the tires delivered as standard, tread depth of summer tires must not be lower than 2 mm, and the tread depth of winter and all-season tires must not be lower than 4 mm. If the tread depth is too low and the Customer has selected the “Tire Service” Service Module, any remaining contingent shall be credited to the Customer’s account. In case of wear beyond this, the Customer shall pay 100 percent of the costs of appropriate new tires.

Arval Assistance

1 Scope of the service The “Arval Assistance” Service Module provides to the Customer breakdown and accident assistance. In connection with the handling of such breakdowns and accidents, vehicle-related and personal “Assistance Services” shall be provided on the basis of a service contract concluded by Arval with an external provider. If a technical breakdown or an accident occurs, the Customer may report the breakdown or accident to the service hotline specified in the “Arval Assistance” booklet and use the Assistance Services. The 24h service hotline shall be available to the driver free of charge in case of any damage, whether caused by an accident or other causes (force majeure, vandalism, etc.). The Assistance Services shall be provided by an external provider. The content and scope of the Assistance Services and the conditions for the service provision follow from the specific terms of the “Arval Assistance” booklet that is handed out to the Customer and can be accessed under www.arval.de. 2 Service fee The Customer shall be charged the monthly flat rate for the Service Module as agreed in the individual leasing contract.






Claims Management 1 Scope of the service If the “Claims Management” Service Module is agreed, Arval shall assume the management of accident-related vehicle damage and cases of theft and ensures that the vehicle is repaired in an Arval partner repair shop. For the duration of the repair, the Customer shall be provided with a free replacement vehicle of the "smallest category"; the costs additionally incurred for use (e.g. fuel) of this replacement vehicle and any deductibles in the case of damage shall be borne by the Customer. In case of damage, the Customer shall immediately notify Arval by telephone; for this purpose, Arval shall provide the Customer and its drivers with a 24h service hotline. Based on the details reported by the Customer, Arval shall record all the information relevant for the case of damage and sends the completed claims form for signature to the Customer/driver, who shall check and, if applicable, correct the form, sign and immediately return it to Arval. In case of more significant damage, however always in case of damage caused by game, fire and vandalism, hit-and-run offences by third parties or in case the vehicle or individual parts of the vehicle are stolen, the Customer or the driver shall immediately report the damage to the competent police authorities (and also report the accident to German police authorities if accidents occur abroad!) and forward a copy of the police report to Arval; the above rule applies in particular also to cases of damage abroad. 2 Services abroad If required, Arval shall also attend to the management of vehicle damage caused by an accident abroad. Information on the specific management and the respective scope of services (deviating from Clause 3.1) can be inquired for each individual case from the 24h service hotline. To cover the additional administrative expense, Arval shall charge a separate handling fee, the amount of which is shown in the currently applicable Table of Fees under www.arval.de. 3 Claims control and management Arval shall, on behalf of the Customer:

arrange for the recovery of the vehicle if it can no longer be driven or is not longer safe, otherwise Arval shall give the driver

instructions on how to get to an Arval partner repair shop;

obtain and check an estimate of the repair costs from an Arval partner repair shop and attend to obtaining an appraisal from an expert;

arrange for repairs by an Arval partner repair shop;

where necessary and not yet commissioned by the insurance company, call in an expert and subsequently check the invoices of the Arval partner repair shop for the details required for services by Arval;

arrange for notification of the driver or the Customer as soon as the vehicle is ready for collection;

push the claims settlement with insurance companies

4 Total write-off, theft If a vehicle is so badly damaged that a repair is not advisable in financial respects, Arval shall notify the Customer thereof and of the whereabouts of the vehicle. If a vehicle is stolen or lost in another way, the Customer shall immediately notify Arval thereof. The preceding provisions in Clause 3.1 (2) and (3) apply accordingly. 5 Payment processing Arval shall receive all payments related to the accident on behalf of the Customer. The Customer shall instruct its insurer, other parties involved in the accident and their insurers to make all payments solely to Arval. All payments from insurances and third parties received by Arval on behalf of the Customer shall be credited to the Customer and used to pay accident-related expenses and costs, unless these items are solely for Arval’s account. 6 Settlement of claims management If Arval arranges for third-party services on behalf of the Customer according to the preceding provisions (e.g. recovery services or damage estimates), procures substitute vehicles or places orders for repairs, the services provided by these third parties shall not be covered by the agreed flat service rate and shall be debited to the Customer’s account as incurred, unless Arval is reimbursed these costs by third parties, e.g. parties involved in the accident and insurance companies.




In the event that the insurance company does not compensate any reduced market value of the vehicle, Arval shall not charge this reduced market value to the Customer’s account by way of derogation from clause 2.5.21 of the GTC. In return, the Customer assigns to Arval its related claim against the insurance company. The Customer hereby assigns to Arval its claim to payment of what are referred to as incidental accident expenses (for postage, communication costs etc.) existing against the originator of the damage or its insurer. Arval accepts the assignment by taking over claims settlement. The Customer shall be charged the monthly flat rate for the “Claims Management” Service Module as agreed in the individual leasing contract.

Motor Vehicle Liability Policy

1 Scope of the service Upon agreement of the “Motor Vehicle Liability Policy” Service Module, Arval shall take out a motor vehicle liability policy in its own name in at least the statutory amount for the vehicle of the Customer. This liability policy shall be subject to the policy conditions of the liability insurer, which Arval sends to the Customer upon request. Arval undertakes to inform the Customer about the conclusion of the insurance contract without delay and to deliver to the Customer the International insurance card for motor traffic. The insurance contract is concluded by Arval under a master agreement existing between Arval and the insurer. The termination of the leasing contract will cause the termination of the insurance contract concluded for the Customer’s vehicle. 2 Policies for Arval vehicles If the Parties have agreed this Service Module, Arval shall arrange for the insurance (motor vehicle liability policy) of the relevant vehicle based on the terms of the respective individual leasing contract and taking into account the individual grading/re-grading based on the risk characteristics of the Customer. In this connection, Arval will be the policyholder and the Customer is the insured party.

Prior to the conclusion of contract, the Customer shall provide to Arval all the information requested on the previous claims experience and the scope of insurance in the last three years and, upon request, furnish proof thereof; if necessary, the Customer shall declare its consent separately. 3 Termination - adjustment of insurance premiums If, in the period between the acknowledgment of order and the beginning of the term of the contract (start of contract) and during the term of the contract, there is any change in the tariff, the insurer’s tariff regulations and conditions for motor vehicle traffic, any currently existing no-claims bonus classification by the insurer, the level of premiums and taxes for insurances and statutory levies, Arval may adjust the monthly amounts accordingly. The same applies during the entire term of the respective individual leasing contract, if the insurer changes the insurance tariff or classification based on negative or positive claims experience. 4 Settlement The settlement of the insurances between Arval and the Customer shall be based, pursuant to clause 3.1.2 of the GTC, on a so-called closed flat rate; the settlement shall be carried out exactly to the day until the deregistration of the vehicle. If insurance premiums are to be adjusted, Arval shall also adjust the level of the open flat rates accordingly. In addition, Arval shall receive the agreed service fee.

CART

The selection of the “CART” Service Module is subject to the Customer having concluded the “Motor Vehicle Liability Policy” Service Module with Arval. 1 Scope of the Service Upon agreement of the “CART” service module, the Customer shall be released from the obligation to take out a fully comprehensive and partially comprehensive insurance policy under Clause 2.5.17 of the GTC against payment of an appropriate fee and can obtain sufficient security for the vehicles affected via the exemptions from liability defined below. When the “CART” Service Module is concluded, the “Arval Assistance” and “Claim Management” Service Modules shall be included without any additional service fee in addition to the exemptions from liability.



The provisions of the Master Agreement and of the individual leasing contract including Annexes as well as of the Service Description and of the General Terms and Conditions shall apply in all other respects. 2 Exemption from liability for damage to leasing vehicles 2.1 Scope of exemption from liability The exemption from liability shall cover the services below provided that the Customer has fulfilled its obligations. Costs not covered by the exemption from liability shall be debited to the Customer’s account on an actual cost basis. 2.1.1 Vehicle The vehicle leased from Arval as specified in the respective individual contract as well as the vehicle parts and accessories listed as included under Clause 3 shall be covered against damage, total write-off, destruction or loss as a result of an event pursuant to Clause 3, taking account of the provisions below. 2.1.2 Vehicle parts and accessories All parts:

which were installed in the vehicle at the factory or were firmly connected to the vehicle by a suitable mounting at the factory. This does not apply to special superstructures/equipment (e.g. special equipment for disabled persons / disabled transport or emergency vehicles).

up to a value totaling €75.00 which are required to be taken along due to statutory provisions which and comply with these provisions, as well as accessories serving breakdown assistance or solely to take down information on the accident.

shall be included without any additional fee. For the vehicle parts and accessories named above, the exemption shall be limited to a maximum of €10,000.00 per case of damage, unless installed afterwards or firmly connected to the vehicle by suitable mountings. Items that are not vehicle parts or accessories, such as mobile phones and mobile navigation systems (also where these are connected to the vehicle by means of a mounting), luggage and personal items of passengers shall be excluded.

In addition, damage to cables and hoses that are not directly related to driving the vehicle on the road and are not listed below shall also be excluded. 2.1.3 Scope of application The exemption applies within the geographical boundaries of Europe and in territories outside Europe belonging to the scope of application of the European Union. 3 Fees and retention 3.1 Fees The fee for the exemption from the fully comprehensive and partially comprehensive insurance obligation shall be invoiced by Arval as a closed flat rate to become due for payment according to Clause 4.2 of the GTC. No further processing fee applies in addition to this. 3.2 Retention If a retention has been agreed, such amount shall be deducted from the exemption from liability for each damaging event. The retention applies uniformly to all Arval vehicles of the Customer. 4 Scope of services The Customer shall be generally exempted from liability in case of damage, total write-off, destruction or loss of the vehicle including its parts due to the events named below to the extent described in each case. The exemption from liability applies to the Customer itself and to other companies, provided that the contract was also concluded in the interests of these companies (e.g. in case of a legitimate provision for use or subleasing). 4.1 Accidents of the vehicle Accidents involving the vehicle shall be covered. The following shall not be considered accidental damage in particular: damage caused by a braking or operational process or pure breakage. This includes, for example, damage to the vehicle caused by sliding cargo or by wear, twisting damage, damage caused by operating errors or excess strain on the vehicle and damage between the towing and towed vehicle without any impact from external sources. 4.2 Willful or malicious acts Wanton or malicious acts by persons who are in no way authorized to use the vehicle shall be included.



Persons are authorized in particular if they were entrusted with the care of the vehicle by the person with power of disposal of the vehicle (e.g. people entitled to drive a company car, other employees or pool vehicle users) or who are related to the authorized vehicle user (e.g. family members or household members). 4.3 Glass breakage Breakage damage to the glazing in the vehicle shall be included. The glazing comprises the screens (front, rear and side screens and glass partitions), glass roofs, mirrors and lamp coverings. Consequential damage shall be excluded. If damaged glass is repaired, any retention shall not be offset. 4.4 Animal biting damage Damage caused by the gnawing of cabling, hoses and appropriate protective safety systems (sleeves) by martens (rodents) shall be included. Consequential damage shall be exempted from liability up to an amount of €1,000.00 per case of damage. 4.5 Collision with animals A collision of the running vehicle with furred game as defined by Section 2 (1) no. 1 of the German Federal Hunting Act (e.g. deer, wild boar) or with horses, cattle, sheep and goats shall be included. 4.6 Storm, hail, lightning, flooding, avalanches, mudslides The direct impact of storm, hail, lightning, flooding, avalanches or mudslides on the vehicle is covered. Damage that is attributable to conduct by the driver caused by the forces of nature excluded. Damage that is caused by items being thrown on to or at the vehicle by these forces of nature shall be included. 4.7 Fire and explosion Fire and explosion is included. 4.8 Short circuit damage to cabling Damage to the cabling of the vehicle due to a short circuit shall be included. Consequential damage shall not be included within the scope of the exemption from liability. 4.9 Misappropriation, in particular through theft and robbery Misappropriation shall be included only if the perpetrator is not given the vehicle for use in his own interest, for sale or subject to a reservation of ownership.

Unauthorized use shall be included only if the perpetrator is not authorized to use the vehicle in any manner whatsoever. It is not considered any unauthorized use particularly if the perpetrator is entrusted with the care of the vehicle by the person with power of disposal of the vehicle (e.g. a repairer, hotel employee). Furthermore, there is no exemption from liability for the cases set out in this clause if the perpetrator is related to the person with power of disposal of the vehicle (e.g. his employees or a member of his family or household). If the vehicle is found at a distance of more than 50 km (as the crow flies) from its regular location, Arval shall pay for its collection the costs of a 2

nd class rail ticket for the journey to

and from this place up to a maximum distance of 1,500 rail kilometers from the regular location of the vehicle to the place where it has been found. Any costs in addition to this shall be invoiced by Arval. 4.10 Exchange of vehicle keys and locks The exchange of vehicle keys and locks shall only be covered by the exemption from liability if the vehicle keys were stolen due to burglary or robbery. This does not apply if the keys were stolen from the car itself. 4.11 Tire damage There shall be no exemption for damaged or destroyed tires. Liability shall be exempted only if the tires are damaged or destroyed as a result of an accident that simultaneously caused other damage to the vehicle which is covered by the exemption from liability. 4.12 Intent and gross negligence Liability shall be exempted if the damage is caused by gross negligence, unless the theft of the vehicle or parts thereof was enabled by gross negligence or the case of damage was caused by the driver as a result of the consumption of alcoholic beverages or other intoxicants, no longer being able to safely drive the car. There shall be no exemption from liability for damage caused by intent. 4.13 Sports events and driving safety training The Customer shall not use the vehicle for sports events, car races, etc. Participation in driving safety training requires the prior approval of Arval. Any damage caused by such participation shall not be covered by the exemption from liability and shall be invoiced to the Customer accordingly.



4.14 Towage, replacement vehicle If the vehicle is no longer in running order on account of an event of damage covered by “CART”, the Customer shall be exempted from the costs for towing the vehicle from the place of damage to the nearest Arval network partner. The same applies to costs for a replacement vehicle (“smallest category”) for the duration of repairs. 5 Special exclusions The following cases shall not be covered by the exemption from liability: 5.1 Third party's liability to pay costs, towage, replacement vehicle There shall be no exemption from liability if a third party is obliged to assume costs vis-à-vis the Customer. Nor shall liability be exempted if the vehicle is not towed to an Arval network partner for reasons attributable to the Customer, unless it is unreasonable for the Customer to tow the vehicle to an Arval network partner in the individual case, or the Customer has the vehicle repaired without the approval of Arval despite it being a total write-off or being destroyed. In these cases, a free replacement vehicle shall not be provided as part of the “Claim Management” Service Module. 5.2 Exclusion from exemption from liability Changes, improvements and wear repairs shall be excluded. Consequential damage such as the loss of fuel and supplies (e.g. oil, cooling liquid), reduction in value, vehicle registration costs, transfer costs, administrative costs, loss of use or costs of a hire car shall also be excluded. Arval may debit these costs (unless they are covered pursuant to Clause 4.14) to the Customer’s account on an actual cost basis. The exemption from liability does not apply either if the contractually agreed type and use of the vehicle has changed without the written approval of Arval. 5.3 Earthquake, acts of war, civil commotion, measures based on public authority, damage caused by nuclear energy Damage that is caused directly or indirectly by earthquake, acts of war, civil commotion or measures based on public authority shall be excluded. Damage caused by nuclear energy shall be excluded.

5.4 Criminal offenses The exemption from liability shall not apply vis-à-vis a third party who has obtained possession of the vehicle through an intentional crime. 6 Duties of the Customer 6.1 Agreed purpose of use The vehicle may only be used for the purpose stated in the individual leasing contract and to the extent contractually agreed. 6.2 Authorized driver The vehicle may only be used by an authorized driver. An authorized driver is anyone who uses the vehicle with the knowledge and consent of the person entitled to dispose of the vehicle. Furthermore, the Customer or the registered user of the vehicle must not knowingly enable the vehicle to be used by an authorized driver. 6.3 Driving with a driving license The driver of the vehicle may only use the vehicle in public roads or places with the required driving license. Furthermore, the Customer must not knowingly enable the vehicle to be used by a driver who does not have the required driving license. 6.4 Reporting duties in case of damage The Customer or the driver shall immediately report any damaging event to Arval via the 24h service hotline. The notice of claim shall be prepared by Arval and send to the vehicle user. It shall be checked by the Customer or its representative, signed and returned to Arval. If the police, the public prosecutor or any other authority conducts investigations in connection with the damaging event, the Customer or the driver shall notify Arval of this and of the progress in the proceedings (e.g. order of summary punishment, notice of a fine) without delay, even if the damaging event has already been reported. 6.5 Duty of disclosure in a case of damage The Customer and/or the driver shall be do everything that can serve to clarify the damaging event. Above all, this means that questions of Arval on the circumstances of the damaging event shall be answered truthfully and completely and the driver must not leave the scene of the accident without the required determinations. The instructions required for clarification of the damaging event shall be followed.



6.6 Duty to minimize damage If a damaging event occurs, the Customer and/or the driver shall ensure that the damage is averted and minimized as far as possible. The instructions of Arval, insofar as they are reasonable, shall be followed. 6.7 Obtaining instructions from Arval in a case of damage Before any recycling or repair of the vehicle, instructions must be obtained from Arval as far as possible in the circumstances. The instructions of Arval, insofar as they are reasonable, must be followed. This also applies to the parts covered by the exemption from liability (cf. non-compliance as defined in Clause 7.1.1, 2

nd and 3

rd bullet).

6.8 Notification and settlement of the claim if the vehicle is misappropriated If the vehicle or parts covered by the exemption from liability are misappropriated, the Customer and/or the driver shall immediately notify Arval thereof via the 24h service hotline according to the provisions under Clause 6.4. If misappropriation damage exceeds an amount of €200.00 or damage caused by fire or a collision with game exceeds an amount of €500.00, the damage shall be immediately reported to the police. If the vehicle is found again within one month after receipt of the written notice of claim and the Customer can regain possession of the vehicle within this period by making objectively reasonable efforts, the Customer shall take back the vehicle. 7 Amount and scope of exemption The exemption from liability shall be generally limited to the cost of replacement according to Clause 8.7 less the residual value of the vehicle according to Clause 9.8 at the time of the damage. In addition, the following rules apply: 7.1 In case of damage 7.1.1 Repair If the vehicle is damaged, Arval shall cover the costs required for the repair up to the following upper limits:

If the Customer notifies Arval of a repair and the vehicle is repaired completely by an Arval network partner, Arval shall cover the costs of such repair up to the value of the cost of replacement pursuant to Clause 9.7

less the residual value pursuant to Clause 9.8.

If Arval was unable to select a repair shop because the Customer did not contact Arval before repairs were started and the repairs were therefore not carried out by an Arval network partner, Arval shall pay 82% of the invoice amount up to the cost of replacement. The same applies if the vehicle was not repaired by an Arval network partner for other reasons for which the Customer is responsible.

If Arval was unable to select a repair shop because the Customer did not contact Arval before repairs were started and the repairs were not carried out by an Arval network partner, the Customer shall bear the risk of liability in case of incomplete or improper repairs. Furthermore, Arval may charge a reduced market value pursuant to clause 2.5.21 of the GTC.

7.1.2 Deduction of “new for old” The costs of spare parts and paint coating shall not be deducted according to the age and wear (deduction of "new for old"). 7.1.3 Expert’s fees The Customer shall be released from payment of the fees of an expert, if Arval arranges for the commissioning of the expert or gives its consent thereto. 7.2 Total write-off, destruction or loss 7.2.1 Replacement value less residual value In case of the complete write-off, destruction or loss of the vehicle, the Customer shall be exempted from liability amounting to the replacement value less any residual value. 7.2.2 GAP coverage In case of a theft or total write-off of the vehicle, Arval shall waive the difference between the cash value and the replacement value of the vehicle. 7.3 Value-added tax within the scope of exemption Value-added tax shall be covered only if and to the extent that it was actually incurred by the Customer for the repair of the damage and the value-added tax is definitively levied on the Customer.



The latter is the case if and to the extent that the Customer is not entitled to deduct the value-added tax on the supplies and other services required for the repair of the damage as input tax. 8 General Section 8.1 Commencement and term The contractual exemption of liability shall commence upon receipt of the vehicle. The contractual exemption of liability for each vehicle shall end on the date of actual return as a basic principle. 8.2 Revisions s and adjustments Arval may demand an adjustment of the fee pursuant to Clause 3.1 and of the retention pursuant to Clause 3.2 in the middle of the calendar year with a notice period of six weeks before the expiry of the calendar half-year; the respective adjustments shall be notified to the Customer. In this case, the Customer shall have a special right of termination which may be asserted in writing to Arval no later than two weeks before the end of the respective calendar half-year. If the Customer does not exercise this special right of termination, the revised and adjusted fees and/or retentions shall be considered approved and shall be charged accordingly from the beginning of the following calendar half-year. 8.3 Termination 8.3.1 Reason for and time of termination by Customer The contract may be terminated to the end of the calendar year (31 Dec). The notice of termination shall be effective only if received by Arval no later than one month before the end of the calendar year. 8.3.2 Reason for and time of termination by Lessor 8.3.2.1 Termination to end of a calendar year Arval may terminate the contract to the end of the calendar year (31 Dec). The notice of termination shall be effective only if received by the Customer no later than one month before the end of the calendar year.

8.3.2.2 Termination in case of non-payment of fees

If the Customer is in arrears with two months' fees for the "CART" Service Module, Arval may give extraordinary notice of termination of the "CART" Service Module with immediate effect; in other respects, the General Terms and Conditions remain applicable, in particular clause 2.5.22 thereof. 8.3.2.3 Termination in case of a breach of duties when using the vehicle If, when using the vehicle, the Customer acts in breach of one of its duties pursuant to Clause 6, Arval may terminate the individual leasing contract with immediate effect within one month of Arval gaining knowledge of the breach. This does not apply if proof is furnished by the Customer that the breach of duty was not committed intentionally or by gross negligence. 8.3.2.4 Termination after a damaging event If, after the occurrence of a damaging event, Arval recognizes or refuses to accept an obligation to provide an exemption from liability, each Party may terminate the individual leasing contract. For the Customer, the period begins to run from the time when the Customer gains knowledge of the reason for termination. Arval shall observe a notice period of one month after acknowledging or refusing to accept the exemption from liability. The notice of termination shall take effect one month after receipt by the Customer. 8.3.3 Form and receipt of the notice of termination Each notice of termination shall be given in writing and shall be effective only if it is received within the respective period. Any notice of termination given by the Customer must be signed. 8.3.4 Accounting for fees after termination In case of termination before the end of the calendar year, Arval shall be entitled to the fee relating to the period of the exemption from liability in due proportion. 9 Glossary 9.1 Accident An accident is defined as an event involving mechanical force suddenly impacting the vehicle from the outside.



9.2 Storm Storm is defined as a weather-related air movement with a wind speed of at least 8. 9.3 Avalanches Avalanches are large masses of snow or ice that plunge down mountainsides. 9.4 Mudslides Mudslides are masses of scree, mud and rock plunging down mountainsides. 9.5 Fire and explosion Fire is defined as a fire with blazing flames that breaks out without apparent source or distances itself from the source and spreads on its own. Explosion is a sudden strong reaction based on the expansion of gases and vapors. Damage due to scorching and singeing and are not considered to be fire. 9.6 Total write-off (total loss) A vehicle has become a total write-off if the costs required to repair the vehicle exceed the cost of its replacement. 9.7 Replacement cost The replacement cost is the price that must be paid to purchase an equivalent used vehicle on the date of the damaging event. 9.8 Residual value The residual value is the resale value of the vehicle in a damaged or destroyed condition.

Insurance Management 1 Insurance brokerage Upon request by the Customer, Arval may arrange insurance policies, insofar as they are related to the operation of motor vehicles. For this purpose, Arval shall offer insurance or insurance-related services tailored to the Customer's requirements. Arval is what is referred to as an ancillary product agent ("produktakzessorischer Versicherungsmakler") (registration number D-HYBI-XC11K-78, with a permit exemption under Section 34 d (3) of the German Industrial Code).

2 Insurance service

If this Service Module has been agreed by the Parties, Arval shall arrange for insurance coverage (motor third-party liability insurance policy and fully comprehensive insurance policy) based on the terms of the individual leasing contract for the vehicle. In this connection, Arval usually will the policyholder and the Customer will be the insured party. Prior to the conclusion of contract, the Customer shall provide to Arval all the information requested on the previous claims experience and the scope of insurance in the last three years and, upon request, furnish proof thereof; if necessary, the Customer shall declare its consent separately.

2.1 Service content

After the insurance policy has been taken out, Arval shall inform the Customer and deliver to the Customer the international insurance card for motor traffic (“Green Card”) and the terms of insurance. The insurance contract is concluded by Arval under a master agreement existing between Arval and the insurer. The termination of this master agreement will cause the termination of the individual insurance contract concluded for the vehicle of the Customer. Arval shall notify the Customer in advance of a termination of the insurance contract and – in consultation with the Customer – conclude a new individual insurance contract; however, Arval shall be under no obligation to take out an insurance policy. Alternatively, the Customer shall be entitled in this case to procure own insurance coverage for the vehicle pursuant to clause 2.5.17 of the GTC. 2.2 Duties of the Customer The Customer shall fully cooperate with Arval and the insurer in the settlement of an insured event and in particular submit all requested statements and information. 2.3 Settlement Unless otherwise agreed, Arval shall charge the premiums payable to the insurer – including a handling fee for the provision of the insurance service – to the Customer’s account once a month. Unless expressly otherwise agreed, the amount for the insurance service as specified in the individual leasing contract consists of the insurance premiums and the handling fee for the provision of the insurance management (including the claims management).



Premium Routing

1 Service content Arval shall handle the payment of the insurance premiums on behalf of the Customer for the insurance policies to be taken out by Arval pursuant to clause 2.5.17 of the GTC. 2 Duties of the Customer The Customer shall forward to Arval a copy of all documents on the insurance contracts, in particular of the policy, the terms of insurance and the contract details, including the product information sheet. In addition, the Customer shall forward to Arval the original of all insurance bills immediately upon receipt. Furthermore, the Customer shall notify Arval without delay of any change in the payment obligations regarding the insurance premiums (e.g. in case of changes in insurance tariffs, premiums or taxes, no-claims bonus, etc.). If the Customer fails to provide this information, any claim of the Customer against Arval shall expire. 3 Settlement Unless otherwise agreed, the insurance premiums advanced by Arval including the handling fee for the payment of the insurance premiums shall be charged to the Customer’s account once a month. Unless shown individually, the amount for the premium routing as specified in the individual leasing contract consists of the insurance premiums and the handling fee for the provision of the insurance management. Where Arval has advanced the insurance premiums for the time following the termination of the individual leasing contract, Arval may require reimbursement from the Customer, even if the respective insurer has not yet made a reimbursement to the Customer. 4 Termination – adjustment of the insurance premiums If in the period between the acknowledgment of order and the beginning of the term of the contract (start of contract) and during the term of the contract of the tariff there is any change in the insurer’s tariff regulations and conditions for motor vehicle traffic, the level of premiums and taxes for insurances and statutory levies, Arval may adjust the amounts accordingly at the date referred to by the insurer or from the next due date or from the statutory due date.

The same applies during the entire term of the respective individual leasing contract, changes the insurance tariff or classification based on negative or positive claims experience. The Customer’s obligation to have a vehicle leased from Arval insured pursuant clause 2.5.17 of the GTC shall remain unaffected.

Fuel Card Management 1 Scope of the service If this Service Module is agreed, Arval shall provide to the Customer the fueling authorization cards of the petroleum company/companies as specified in the individual leasing contract. The scope of payments possible with the fuel card may be restricted to the purchase of fuel or extended to include the purchase of oil, car care utensils and small parts ("Groups of Authorized Goods"). The driver may refuel the vehicle without cash using his fuel card with a PIN code at the petrol stations of the agreed petroleum companies in the name and for the account of Arval; the Customer shall specify the geographical area (national / international) and the level of authorization requested when ordering the selected fuel card in writing. In this respect, the group of authorized goods of the respective petroleum company is relevant. After conclusion of the respective individual leasing contract, Arval shall order the selected fuel card and have it sent to the Customer or the driver. The fuel card may be used – in the name and for the account of Arval – based on the respectively agreed level of authorization solely for the cashless purchase of fuels and other goods/services, hereinafter referred to collectively as "Fuels". The settlement of cash outlays for Fuels shall be excluded. The fuel cards shall be issued either based on the leasing contract number, the driver’s name or the number plate of the vehicle. Each card shall receive a PIN code. Unless otherwise agreed, the PIN code is allocated as a random PIN number by the petroleum company and is sent directly to the vehicle user for security reasons. Arval requires the delivery address of the vehicle user for this purpose.



The Customer shall obligate the respective driver to keep the fuel card safely, to store the secret number (PIN) in a safe place, unless it is destroyed immediately after receipt, and not to store it right next to the fuel card and to protect the fuel card and PIN against access by unauthorized third parties, in order to avoid any misuse. It is prohibited to note down the PIN code on the card or the card sleeve. The fuel card may not be left in the unguarded vehicle.

2 Rights and duties of the Customer - General Terms and Conditions of the petroleum companies Unless these conditions contain special provisions, the "General Business and Delivery Conditions" of the respective petroleum company – if any – shall apply accordingly to the use of fuel cards, which shall be provided to the Customer separately upon request; for the provision of the foregoing conditions, it suffices if these are published on the Arval website. The General Business and Delivery Conditions of the respective petroleum company is available on the website of this company. The Customer shall obligate the respective driver to correctly and completely enter the respective mileage of the vehicle travelled each time the fuel card is used. Once the individual contract for the "Fuel Card" Service Module ends, the Customer shall discontinue any further use of the fuel card, make the fuel card useless (punch holes in the magnetic strip) and immediately send it back to the petroleum company at its expense or destroy it. A fuel card may not be left in the respective vehicle under any circumstances whatsoever when it is returned and may not be handed over to a third person. The fuel card contract is considered terminated once the Customer has confirmed in writing to Arval, quoting the fuel card number, that the fuel card has been destroyed or the final settlement of the individual leasing contract has been carried out. If the fuel card function is used contrary to contract, Arval reserves the right to claim damages. The Customer shall ensure that the loss of a fuel card or any misuse thereof is immediately notified to Arval; the Customer shall bear the losses caused up until the time of the notification.

For the blocking and short-term organization of the replacement of lost or stolen fuel cards at short notice, Arval shall charge a processing fee the amount of which is shown in the current Table of Fees under www.arval.de. A fuel card reported lost or stolen shall, if found again, be immediately returned to Arval. The Customer shall obligate the respective driver to carefully observe the provisions and any General Business and Delivery Conditions of the respective petroleum company.

3 Settlement of fuel cards and fuels For the provision of the fuel card, Arval shall receive – in addition to the payment for fuels – a monthly fuel card fee as is specified in the respective individual leasing contract. Arval shall bill the Customer for the fuels purchased using the fuel cards(s) on the basis of the actual consumption or on the basis of a flat rate fuel charge. Arval may change the selected billing mode during the term of des individual leasing contract at any time without giving reasons. The changeover of the billing mode shall be notified by Arval to the Customer in advance. 3.1 Actual consumption-based settlement For the purchase of fuels, the Customer shall pay to Arval the agreed charges or the charges customary at the respective filling station. The Customer shall pay for purchased supplies at the agreed rates until either the final settlement of the individual leasing contract has been carried out or Arval has received a written notification (stating the card number) of the loss or destruction of the fuel card. 3.2 Settlement through flat rate fuel charge Arval shall invoice the monthly flat rate fuel charge payable by the Customer on the basis of the anticipated monthly fuel consumption of the vehicle. This anticipated fuel consumption shall be determined on the basis of the annual mileage agreed under the individual leasing contract taking account of the manufacturer’s information on the combined fuel consumption of the vehicle in liter/100 km. The settlement of the Fuels actually purchased using the fuel card shall be carried out at least every twelve months from the first use of the fuel card.




If there is a deviation of the actual fuel consumption from the calculated fuel consumption exceeding ten percent, Arval may adjust the flat rate fuel charge. 3.3 General provisions The Customer shall immediately verify the correctness and completeness of the fuel card bills and raise any complaints in writing to Arval not later than four weeks after receipt of the bill. After expiry of these four weeks without any complaint, the respective bill is considered accepted by the Customer. The fuel card fee and the Fuels supplied in the relevant months shall be accounted for and due for payment in accordance with the contractual agreements. If the Customer settles fuels or other goods/services not covered by the Group of Authorized Good selected by the Customer through the fuel cart, Arval shall bill to the Customer a handling fee, which is shown in the current Table of Fees. If the Customer is in arrears with payments, regardless of which service of Arval, Arval may block the fuel card at the Customer's expense within five workdays subject to written notice thereof. Arval may treat the value-added tax incurred abroad as cost/expense and debit this VAT to the Customer’s account. 4 Liability – warranty In the case of damage, default or warranty claims in connection with the delivery of fuels, the Customer shall immediately assert these claims in writing vis-à-vis Arval. The Customer shall provide the information and documents to Arval at short notice enabling Arval, on its part, to assert and enforce the appropriate claims against the respective petroleum company. In deviation to any other agreements between the Parties, Arval shall not assign to the Customer any claims due to Arval against the respective petroleum company.

Arval Outsourcing Solutions 1 Scope of the service Upon agreement of the “Arval Outsourcing Solutions” Service Module, Arval shall handle the direct support of the Customer’s drivers for the vehicles leased from Arval. As part of this Service Module, Arval shall provide the following services:

Arval shall get in direct contact with the vehicle users, provide to them the necessary information about the fleet policy, car policy, company car supply agreement, etc. (“Fleet Policy”) of the Customer as well as about the services agreed with Arval and shall be available as the point of contact for the vehicle users during the entire leasing period.

Unless otherwise agreed with the Customer, Arval shall use the digital services of Arval, in particular the Internet-based vehicle configurator, for its support.

Arval shall conduct the dialog on offers in compliance with the individual Fleet Policy directly with the vehicle user.

Upon request by the Customer, Arval shall inform the vehicle users about fleet-related topics, e.g. changes in the Fleet Policy. Arval shall notify the vehicle users of such changes at its option by telephone, email or in writing, as individual or collective message.

Arval shall coordinate the vehicle delivery and the delivery of fuel card(s) with the vehicle user.

Fuel card management: Arval shall arrange, in direct contact with the driver, for the order, cancellation and, where necessary, the replacement of the fuel card(s) procured via Arval.

International insurance card for motor traffic: If the motor vehicle liability policy for the vehicle concerned has been taken out via Arval, Arval shall arrange for the dispatch of the international insurance card to the vehicle user.

Short-term and long-term rental: Subject to the Customer’s consent, Arval shall procure rental vehicles for temporary use by the Customer’s drivers via a third-party provider or from Arval’s own fleet. The costs of the vehicle rental shall be separately billed to the Customer based on the contractual arrangements and processes of Arval for the provision of short-term and long-term rental.



Vehicle return: Arval shall inform the vehicle user about the return time and process and coordinate the return with the vehicle user. At the same time, Arval shall inform the vehicle user about the option to acquire the vehicle and, subject to the user’s interest, prepare an offer. Upon request by the Customer, Arval shall initiate the offer and order process for the successor vehicle.

2 Prerequisite A prerequisite for the provision of the “Arval Outsourcing Solutions” Service Module is the agreement of the following Service Modules: “Maintenance Service”, “Tire Service”, “Claims Management” and/or “Insurance Management” as well as “Fuel Card Management”. The Customer shall provide to Arval, immediately after conclusion of the contract, all driver data related to the administration and shall advise changes to this data with delay. Express reference is made to clause 4.7 (“Data Protection”) of the GTC and to the “Privacy Information Sheet”. To enable Arval to properly provide the service, the Customer shall forward to Arval all documents on the Fleet Policy. The Customer shall notify to Arval of any change without delay. Furthermore, the Customer shall inform its vehicle users that Arval has been authorized within the scope of the “Arval Outsourcing Solutions” Service Module to provide services to them and to act on behalf of the Customer. Arval shall not be liable for any willful violations by the vehicle user of the Fleet Policy or the individual leasing contract concluded with Arval. 3 Service fee For the provision of the “Arval Outsourcing Solutions” Service Module, Arval shall receive the service fee as agreed in the individual leasing contract.

Driving License Check

1 Scope of the Service Upon agreement of this Service Module, Arval provides to the Customer and its fleet manager the opportunity of simplifying driving license checks, which should be carried out at least twice a year for the company cars.

In this connection, Arval shall provide a system that considerably simplifies the checking of driving licenses. However, use of this system does not release the Customer from its responsibility as the registered user; any penalizing measures under criminal or insurance laws are possible even when the system is used. 2 Provision and use of the system Arval shall provide a system consisting of test seals, test stations and and/or an app as well as a Web Portal through an Arval service provider. To ensure a proper check of the driving licenses Arval recommends that the Customer, in particular its fleet manager, checks the original driving license of the respective vehicle user when the test seal is affixed for the first time and sticks the seal on to the driving license without covering up any information shown on the document. The Customer or its fleet manager shall enter all data required regarding the driving licenses provided with test seals into a file supplied by Arval service provider and send it to the service Arval. service provider or enter such data directly into the provided web portal. The Parties have concluded appropriate data privacy agreements which meet the requirements of the German Federal Data Protection Act. In particular, the Customer has informed and instructed the vehicle user on the use of such data. It is the responsibility of the Customer to ensure that the vehicle user consents to the use of data in compliance with data protection regulations. The check of a driving license is carried out by placing the license provided with the test seal onto a test station or an app. The test station or the app will send the completed driving license checks directly to the database. 3 Liability The "Driving License Check" Service Module merely relieves the Customer and/or its fleet manager when carrying out a driving license check and provides an exact overview of the driving licenses not yet presented; any escalation levels and consequences arising from driving licenses not presented shall be arranged by the Customer and/or its fleet manager in view of the Customer’s responsibility as the registered keeper in its own discretion. It is not possible to transfer the registered keeper's responsibility to Arval for legal reasons.



Arval shall not be liable for the accuracy and completeness of the processed data. Arval shall not assume any warranty for test seals provided. The Customer shall be liable to Arval for damaged or lost test stations at their current value. The test stations shall remain the property of the Arval service provider and must be returned after end of the Service Module. Any damage to the test stations found after their return shall be borne by the Customer. Test seals are not required to be returned to Arval and may remain on the driving licenses. 4 Service fee The fees incurred for the test seals, test stations and the app as well as the provision of the database are separately charged according to the Customer's required quota and – unless otherwise agreed – shall be immediately due for payment. For the provision of the “Driving License Check” Service Module, Arval shall receive the service fee as agreed in the individual leasing contract.

Radio License Fee Service 1 Scope of the service Upon agreement of the “Radio License Fee Service” Service Module, Arval shall register the respective vehicle with the competent agency and shall pay the fee incurred. As the amount of the radio license fee is regulated by law, Arval shall advance this amount. Arval shall be under no obligation to verify the contents of the notification of the fee. 2 Duties of the Customer To avoid duplicate payments, the Customer shall stop its own payments of the radio license fee and cancel its own registration. Any duplicate payment shall be reported by the Customer to the competent agency. 3 Adjustment of the flat rate Both Parties may demand an adjustment of the flat rate, if the amount of the fee is changed. 4 Settlement Unless otherwise agreed, the radio license fee advanced by Arval and an administrative fee shall be debited to the Customer’s account on a monthly basis.

The amount for the Radio License Fee Service as specified in the individual leasing contract consists of the prorated radio license fee for one month and the monthly administrative fee for the provision of the Radio License Fee Service. If Arval has advanced the statutory radio license fee for the time after termination of the individual leasing contract, Arval may demand reimbursement from the Customer, even if the competent agency has not yet refunded the fee to the Customer.

Road Tax Service 1 Scope of the Service Upon agreement of the “Road Tax Service” Service Module, Arval shall advance the road tax on behalf of the Customer and shall verify the road tax bills for formal correctness. 2 Entry of the Customer in part II of the vehicle registration document As a basic principle, the Customer is entered as the registered keeper of the respective vehicle in part II of the vehicle registration document, unless otherwise agreed. The Customer shall forward the road tax bills received to Arval who shall settle these bills. The Customer consents to its participation in the direct debit procedure of the respective tax office via an account of Arval and to signing the documents required for Arval to do this. Any late payment fines or other costs incurred resulting from the delayed forwarding of road tax bills shall be for the account of the Customer. This applies accordingly if the Customer fails to immediately surrender the vehicle registration document to Arval at the end of the contract. Arval shall be under no obligation to check the content of road tax bills or to file appeals. 3 Settlement of the road tax Taking account of any tax exemptions, Arval shall charge a monthly flat rate as provided in the respective individual leasing contract and in the GTC; both Parties may demand an adjustment of the flat rate, if the amount of the road tax is changed.



Unless otherwise agreed, the road tax advanced by Arval which is basically due once a year shall be debited to the Customer’s account in twelve monthly individual amounts together with an administrative fee for the provision of the Road Tax Service. The amount for the Road Tax Service as specified in the individual leasing contract consists of the prorated road tax for one month and the monthly administrative fee for the provision of the Road Tax Service. At the end of the contract, the total road taxes accrued during the term of the contract until the deregistration of the vehicle shall be settled on an actual cost basis taking account of the paid flat rates. In addition, Arval shall receive the agreed service fee. Where Arval has advanced the road tax for the time following the termination of the individual leasing contract, Arval may require reimbursement from the Customer, even if the tax office has not yet made a reimbursement to the Customer.

Traffic Ticket Processing 1 Scope of the service If and insofar as Arval receives notices of fines and or penalties or demands for payment based on traffic offenses in connection with a vehicle registered in the name of Arval, Arval shall notify the issuing authority or the issuing holder of the claim of the name and address of the Customer or the respective vehicle user. 2 Settlement Upon commencement of the respective individual leasing contract, the Customer shall provide to Arval all information required for processing traffic tickets and update such information during the term of the contract, in particular regarding the first name and last name as well as the private address of the driver. Arval shall be under no obligation to appeal against the above-mentioned notices. If the Customer intends to file an appeal against the notice, the Customer shall initiate such appeal under its own responsibility. In particular, the Customer shall inform the claimant unambiguously that the Customer rather than Arval is the registered keeper of the vehicle concerned and, as such, may be responsible for the offense.

The Customer shall send to Arval a copy of such letter Arval. The Customer shall indemnify and hold Arval harmless against any legal or other disadvantages that Arval may suffer, for example due to missed deadlines or due to breaches of the duty to assume the liability as the registered keeper vis-à-vis the claimant. Insofar as Arval is debited with costs and/or money fines in connection with the above-mentioned notices (including from abroad), the following shall apply: Arval shall notify the Customer forthwith of the situation sending the notice. Arval shall previously verify only if the vehicle concerned is an Arval vehicle; Arval shall not perform any other legal or content check of the notice. Nor shall Arval be required to provide or arrange for any translation needed of the notice. The Customer shall notify Arval within a period as specified in text form whether appeals will be filed against the notice or the payment request or whether objections will be raised. If the Customer decides against doing so or fails to comment on the matter within the above-mentioned period and to inform Arval, Arval may transfer the amount demanded in the notice or payment request without further correspondence with the Customer or driver and charge the Customer on an actual cost basis, especially where Arval is faced with legal or other disadvantages due to its being registered as the holder of the vehicle. Arval shall not verify whether the Customer may still file an appeal or not after such payment. The Customer shall have no right to payment by Arval. The Customer shall draw its drivers' attention to this procedure separately. 3 Service fee For the provision of the “Traffic Ticket Processing” Service Module, Arval shall receive the service fee as agreed in the individual leasing contract.

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