service design as method: library services developed from user's needs

Service Design as Method – Library Services Developed From User’s Needs

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Service Design as Method–

Library Services DevelopedFrom User’s Needs

How do they need us?

Page 3: Service Design as Method: Library Services Developed from User's Needs

Stockholm University Library

• 60 000 students & 5 000 employees

• 10 000 visitors in the library and on

the webb

Page 4: Service Design as Method: Library Services Developed from User's Needs

Information World

Page 5: Service Design as Method: Library Services Developed from User's Needs

The Project

Page 6: Service Design as Method: Library Services Developed from User's Needs

The Process

Page 7: Service Design as Method: Library Services Developed from User's Needs

Page 8: Service Design as Method: Library Services Developed from User's Needs

The Result

Page 9: Service Design as Method: Library Services Developed from User's Needs

Behavioural paterns

Page 10: Service Design as Method: Library Services Developed from User's Needs

Our reflections

● We didn’t quite get what we expected,

we got something more valuable

● Suspicions confirmed!

● Tools to work with

● Fraction of the time compared to

if we would have done it ourselves

● Lessons for future

● Outsider point of view

Page 11: Service Design as Method: Library Services Developed from User's Needs

Prototypes

https://www.youtube.com/watch?v=aWOzHorDUrA

Page 12: Service Design as Method: Library Services Developed from User's Needs

Thank you!

Eva Dahlbäck Martin Wincent

eva.dahlbä[email protected] [email protected]

Presentation on slide share

su.se/library

http://www.slideshare.net/evdah/service-design-as-method

mailto:eva.dahlbä[email protected]

mailto:[email protected]

http://www.slideshare.net/evdah/service-design-as-method

http://su.se/library

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