service design-practice in flux panel discussion
TRANSCRIPT
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Second session
Practice IN FLUX
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Practice IN FLUX
Panel: The evolving nature of how we communicate and sell Service Design to organizations
Panelists:Jonathan Veale, Civic Innovation YYC / City of CalgaryJoelle Stemp, Yu CentrikTamsin Smith, Harmonesse Service DesignRichard Z'Graggen, LVL Studio
Moderator:Josh Greenhut, Bridgeable
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Practice IN FLUX
Tweet your questions at
#SellingSD
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Practice IN FLUX
Tamsin Smith, Harmonesse
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Tamsin Smith: Service Design Consultant and Coach
As a Service Design Consultant, I bring 15 years experience working across a range of industries in the public and private sector.
I partner with Executives on Service Design programmes that address critical business problems with strategic multi-channel design opportunities. I believe in championing the needs of users and providers of services to generate ideas that can be prototyped.
I also coach new Service Designers, entrepreneurs or teams growing an internal programme.
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Selling Service Design
Questions to ask your clients in order to engage at the right level: 1. Are you solving the right problem? 2. Are to open to hear what users really think? 3. Can you act upon design opportunities across different channels?4. Are you ready to be coached? 5. Is your team open to organizational change? 6. Is there buy-in from the top?
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Selling Service Design
My Service Design expertise:1. Process-led case studies 2. Professional consulting skills 3. Experience and credentials 4. A business case 5. An approach 6. A way of measuring value
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Practice IN FLUX
Joelle Stemp, Yu Centrik
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Practice IN FLUX
Tweet your questions at
#SellingSD
www.yucentrik.ca @yucentrik
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Practice IN FLUX
Tweet your questions at
#SellingSD
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Practice IN FLUX
Jonathan Veale, Civic Innovation YYC Lab / City of
Calgary
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Practice IN FLUX
Jonathan Veale, Calgary Civic Innovation YYC Lab
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Practice IN FLUX
Jonathan Veale, Calgary Civic Innovation YYC Lab
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Practice IN FLUX
Jonathan Veale, Calgary Civic Innovation YYC Lab
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Practice IN FLUX
Richard Z’Graggen, LVL Studio
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Practice IN FLUX
Richard Z’Graggen, LVL Studio
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Practice IN FLUX
Richard Z’Graggen, LVL Studio
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Practice IN FLUX
Richard Z’Graggen, LVL Studio