service design & sustainability. presented by suze ingram at world usability day

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Service design & sustainability Suze Ingram World Usability Day 2009

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Environmental and social sustainability are fundamental for our future. User-centred design can create services that enhance quality of life, improve efficiency and promote sustainability. In this presentation, Suze shows some inspiring examples of service design for the greater good from around the world. Suze Ingram is an independent User Experience designer and strategist with over 9 years experience. Suze uses her interaction design, user-centred design, visual communication and information architecture skills to create great user experiences. She blogs, runs servicedesignhub.com.au and tries to find spare time for yoga, photography and illustration.

TRANSCRIPT

Page 1: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Service design & sustainability

Suze IngramWorld Usability Day 2009

Page 2: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Hello.

Photo by Wok http://flic.kr/p/dVeKM

Page 3: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Service design?

Page 4: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Environmental sustainability Social sustainability

Photo by Vilseskogen http://flic.kr/p/4VzX4N Photo by MooreALX http://flic.kr/p/4TGqHg

Page 5: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8 examples…1. Reduce energy use (#1)

2. Reduce energy use (#2)

3. Car sharing

4. Homelessness

5. Aged care services

6. Health and wellbeing inequalities

7. Demential services

8. Migrant workers health

Service design & sustainability

Page 6: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Photo by Gúnna http://flic.kr/p/FjU6K

1. Reduce energy use (example #1)

Page 7: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Photo by Jeff Croft http://flic.kr/p/GVPZN

2. Reduce energy use (example #2)

Page 8: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

3. Car sharingPhoto by Gavin Luhrs http://flic.kr/p/75T3de

Page 9: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

4. HomelessnessPhoto by otzberg http://flic.kr/p/rgByo

Page 10: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

5. Aged care servicesPhoto by K's GLIMPSES http://www.flickr.com/photos/kris10lprs/3056021115/

Page 11: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

6. Health and wellbeing inequalitiesPhoto by thinkpublic http://flic.kr/p/6zkuZD

Page 12: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

7. Dementia servicesPhoto used with permission from thinkpublic

Page 13: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8. Migrant healthPhoto used with permission from uscreates http://flic.kr/p/4vEbX

Page 14: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8 examples…1. Reduce energy use (#1)

2. Reduce energy use (#2)

3. Car sharing

4. Homelessness

5. Aged care services

6. Health and wellbeing inequalities

7. Demential services

8. Migrant workers health

Service design & sustainability

Page 15: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Thanks.

Photo by Vilseskogen http://flic.kr/p/4VzX4N

Suze Ingram

@suzeingram

suzeingram.blogspot.com

servicedesignhub.com.au