www.takk.fi

TAKK takes Service Competence to a whole new level

Concrete proof of service competenceService Expert Certificate© fits different industries. It is a concrete proof of excellent service competence and of the development of the services in the company. The training package is tailor-made and available to each company by making good use of the versatile and comprehensive expertise TAKK has in its personnel. Involved in every training session there is an expert in the field.

> Set off with us and develop the quality of service in your workplace and your own service competence. The systematic development of services has come around with the Service Expert Certificate©.

> The person completing the Service Expert Certificate© goes through a process, which helps to perceive one’s personal service competence from a new angle and helps to give credit to the company’s service vision.

Top quality service– take the new Service Expert Certificate!

Tampere Adult Education CentreTampereen valtatie 15

33100 TAMPERE, Finland

Duration and contentsThe training lastst three to four months and contains two contact training days and final evaluation. In addition to the contact trai-ning days the student has intermediate assignments and a final assignment. At the end the service competence of the student is evaluated by TAKK experts and representatives of the labour mar-ket. Student who has passed the training is given the Service Expert Certificate.

CostsWe design a Service Competence training according to the needs of your company. Please, ask for a tailor-made training offer.

Contact us and we’ll tell you moreEducation Manager Rosa Hyvönen, tel. +358 44 7906 428 Trainer Tea Nikkilä, tel. +358 44 7906 429

email: firstname.lastname@takk.fi

Feedback on the training”Service Expert Certificate and the training related to it happened at the best possible time when we think of improving our operations. It has been gratifying to see how the persons taking part in the training have strengthened their service competence skills. The concrete proof of this was the plan for developing quality service which each of the participants did. Those plans showed clearly that the participants have internalized the attitude service competence require. I believe this kind of strengthening will help us to serve our customers even better and in a way that comes up to their expectations on uniform quality. ”

Hannele Heino, Head of Department, Hospital Maintenance ManagerPirkanmaa Hospital District, Tampere University Hospital

Hospital and intrument maintenance

”The target we set for the training was in fact a customer better served. We have reached that target extremely well and we see evident results of the training.

The way the products are displayed in the stores has improved, thanks to the training. We can also see that there is a new kind of inspiring and encouraging spirit among the salespersons. This has led to ideas of how the familiar things could be done in a new way.”

Katja Raussi, Marketing ManagerLöytötex

” We live by serving the customers and that is always a first priority even if you were busy with some other work task.

The training has met our needs because it includes not only a good-sized portion of customer service but also a viewpoint on sales promotion.”

Esko Hietakangas, Education ManagerVeljekset Keskinen

Plan for developing serv-ice quality

Implementation of the plan

Introduction and analysis of the planDocuments and evaluations of the customer

service situations processed during the trainin

Customer service training 2 days

Deepening training period in working

life

Final evaluation

Service Expert Certificate

Passed training

Service Expert Certificate