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Service First Objectives. Help you to better understand what comprises your BEST; Learn how to make sure your BEST is clear to others; and Provide tools to help reduce stress arising from conflict or negative situations. Going The DISTANCE. What kind of commitment does it take?. - PowerPoint PPT Presentation

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Page 1: Service First Objectives
Page 2: Service First Objectives

Service First Objectives

Help you to better understand what comprises your BEST;

Learn how to make sure your BEST is clear to others; and

Provide tools to help reduce stress arising from conflict or negative situations.

Page 3: Service First Objectives

Going The DISTANCE...

What kind of commitment does it take?

Page 4: Service First Objectives

Quality Service...

Is defined as meeting and exceeding the customer’s intellectual and emotional needs and expectations;

and then adding value.

Page 5: Service First Objectives

What’s The Difference?

Poor Customer Service

Good Customer Service

Exceptional Customer Service


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