service guide 2019 dhl express express... · 2018-11-23 · post and hands it over to deutsche...

SERVICE GUIDE 2019 DHL EXPRESS

WELCOME TO THE WORLD OF DHL EXPRESSLogistics is more than transport alone. With our logistics services, we connect your business to your customer. DHL Express understands that your shipment is more than a package alone. Whatever you send, we know how your shipment can make a difference. With our global express network, DHL Express will deliver your products on time and at the right place. Whether you are sending a document to Paris or a package to Hong Kong. Just as you have promised your customer.

Corporate Social Responsibility 04

An appropriate service for every shipment 06

Shipping is easy with MyDHL+ 08

E-Commerce 10

Calculate the rate for your DHL Express shipment 12

Sending DHL Express shipments 14

Importing DHL Express shipments 16

Simple payment with DHL MyBill 18

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CORPORATE SOCIAL RESPONSIBILITY

COMMITMENTWe do everything we can to make sustainable and positive changes in the world. We do this by using available knowledge and a global presence in a way that benefits people and the environment. We focus on four strategic areas of involvement to fulfill our responsibility: GoGreen, GoHelp, GoTeach and Volunteering.

GOHELPTogether with various strong partners we are striving to improve people‘s living conditions. For example, we are utilizing our logistics expertise to provide effective emergency aid in areas af-fected by natural disasters. We have our own Disaster Response Team, which works together with the United Nations and UNICEF.

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GOGREENGoGreen is DHL‘s environment program. DHL is actively working to reduce the impact of logistics on the environment by minimizing the use of natural resour-cesmand using the most efficient transport. This enables DHL toreduce its CO2 emissions. DHL has set itself the ambitious mission: ZERO emissions by 2050.

GOTEACHGoTeach reflects our commitment to a better quality of education. We are promoting and developing initiatives across the globe that support individuals in their deve-lopment and help them expand their skills. To achieve this we partner with global organizations in the field of education.

VOLUNTEERINGWe encourage our employees to take an active part in social projects in their immediate environment.

Corporate Social Responsibility (CSR) is an integral part of our business strategy. We use our experience and global presence to help people and the environment, striking a balance between our economic and social responsibility goals.

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AN APPROPRIATE SERVICE FOR EVERY SHIPMENT

DHL Express is the number one in express transport. DHL Express has a variety of solutions depending on your requirements. From emergency same day delivery, to guaranteed time-definite next possible working day delivery, to less urgent day definite delivery options, DHL Express offers you the right transport solution. We have listed all of our services on this page. DHL Express likes to think with you.


SAME DAY-SERVICESFor all those mission-critical shipments that need immediate pickup and door-to-door delivery within the shortest possible timeframe. Within the Nether-lands, in Europe or in the rest of the world. We always provide customized delivery solutions. By road? By scheduled airline? A helicopter or private jet? Everything is possible.

TIME DEFINITE-SERVICESFor time-critical shipments that have to arrive quickly and on time choose our Time Definite services. Fast national and international deliveries, anywhere in the world, with a choice of different delivery times: before 9:00 am, before 12:00 noon or before the end of the working day. This we guarantee.

* The money back guarantee only counts for time-critical shipments with delivery before (import) 9:00 and 12:00 Check www.dhlexpress.nl for more information.

SAME DAY-SERVICES TIME DEFINITE-SERVICES DAY DEFINITE-SERVICES

Description For mission-critical shipmentsthat need immediate pickup and delivery within the shortest possible timeframe or special care.

Time-critical shipments with delivery before 9:00 am, before 12:00 noon, or before close of business, with a money-back guarantee.*

Less urgent and heavy shipments with delivery within a few days.

Service DHL SPRINTLINE Urgent non-stop delivery of your shipment (from a document to a lorry load) at any time in the Netherlands or the rest of Europe.

DHL EXPRESS 9:00Door-to-door delivery before 9:00 am on the next possible working day. With a money-back guarantee.

DHL ECONOMY SELECTDelivery of international parcels and pallets to more than 30 European countries.

DHL JETLINEUrgent delivery of your shipment (from a document to several pallets) on the next available flight out to any destination worldwide.

DHL EXPRESS 12:00Door-to-door delivery before 12:00 noon on the next possible working day. With a money-back guarantee.

DHL IMPORT ECONOMY SELECTYou can import parcels and pallets fromnearly every European country with DHL IMPORT ECONOMY SELECT.

DHL SECURELINEPossibility for personal guidance (On Board Courier Service) with worldwide coverage.

DHL EXPRESS WORLDWIDEWith DHL EXPRESS WORLDWIDEwe guarantee delivery of yournational and international expressshipments before close of business on the day of delivery.

DHL GLOBALMAILFor all your international mail (toany country in the world except the Netherlands).

DHL SAME DAY SOLUTIONSCustomized solutions for all your specific logistic needs.

DHL IMPORT SERVICESYou can import shipments from more than 214 countries around the world with DHL Import Services. With delivery before 9:00 am, before 12:00 noon, or before close of business.

Destination Netherlands, Europe and worldwide Netherlands, Europe and worldwide Europe

Type of shipment Documents, parcels and pallets Documents, parcels and pallets Parcels and pallets

Pick-up Same day, as fast as possible after booking

Same day Same day

Book shipment 088 - 0552 888 via dhlexpress.nl or via 088 - 0552 000 088 - 0552 000

VARIETY OF SOLUTIONS

DAY DEFINITE-SERVICESFor less urgent shipments that still needs to be delivered in Europe with a set transit time choose our Day Definite-services. Reliable and easy.

For international mail till 2 kg you choose DHL GLOBALMAIL. Your DHL Express Courier takes the post and hands it over to Deutsche Post. They ensure delivery via local postal service all over the world. Fast and easy.

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MyDHL+ gives you access to all the important online shipping services in one tool. Importing, exporting, booking pick-ups for your shipment and online tracing are faster and easier than ever. Whether you are a small company or a multinational corporation, MyDHL+ fits all your shipping needs and preferences. Welcome to the next generation of online express shipping!

SHIPPING IS EASY WITH MyDHL+

MyDHL+ IS SIMPLY EFFICIENT, FLEXIBLE, INTUITIVE AND TRANSPARANT. Quickly creating and tracing a shipment, or booking a courier pick-up. And all in just a few mouse clicks.With its smart and streamlined interface, MyDHL+ offers an optimum online shipping experience based on your preferences.

INTEGRATED AND CUSTOMIZED SOLUTIONS We provide support in designing and managing your webshop. Our solutions help you to structure your logistics process more efficiently. Also, we offer many online integrated shipping solutions that will enable you to integrate DHL shipping functions into your website, customer service applications and/or order handling systems. Together with you, we create the most efficient solutions. This will help you streamline your logistics process, keeping you 100% in control of your business.

DISCOVER THE BENEFITS Simply efficient Simply intuitive Simply flexible Simply transparant

DISCOVER THE BENEFITS OF MyDHL+ Shipment preferences to auto-populate fields in recurring shipments. Customizable templates for waybills and Customs forms. Instant access to Commodity Tariff Codes prevents mistakes and saves you time. Beforehand an overview of the transit times and shipping rates. Including an estimate for duties and taxes. Online tracing: you know exactly where your shipments are at any given time. Share status notifications with others, personalized and sent from your own email address.

Many more useful features to make your life easier.


CROSS FRONTIERS, REACH NEW CUSTOMERS AND GROW INTERNATIONALLY


25%Cross border E-commerce is growing at an annual rate of: 70%

Adding an express option to your shipping services can increase your shopping cart value by up to:

LET’S DO BUSINESS!

With the cross border E-commerce solutions from DHL Express you get more out of your business.Take advantage of our expertise, our fast global network and optimize the experience for your customers by letting them choose how and when they want to receive their order by using DHL On Demand Delivery. And if an order can be returned, it can be done quickly and easily with our smart return service. We give you tips to let your webshop grow international, increase the conversion and shopping cart value and increase the order of your foreign customers more often. We would like to get in touch with you to look at your cross border E-commerce opportunities, carry out a website health check and helpyou with your challenges.

dhlexpress.nl/e-commerce [email protected]

http://dhlexpress.nl/e-commerce

mailto:growyouronlinebusiness%40dhl.com?subject=


CALCULATE THE RATE FOR YOUR DHL EXPRESS SHIPMENT

LENGTH X WIDTH X HEIGHT (IN CM)

5000

CALCULATING THE VOLUMETRIC WEIGHT:

1 WHAT RATE ZONE? Check the rate zone of the country to which you want to send the shipment, or from which you want to import the shipment.

2 WHICH RATE LIST? Decide when you want your shipment to arrive: before 9:00 am?

DHL DOMESTIC EXPRESS 9:00 DHL EXPRESS 9:00 DHL IMPORT EXPRESS 9:00

before 12:00 noon? DHL DOMESTIC EXPRESS 12:00 DHL EXPRESS 12:00 DHL IMPORT EXPRESS 12:00

before close of business? DHL EXPRESS WORLDWIDE DHL IMPORT EXPRESS WORLDWIDE DHL EXPRESS ENVELOPE

3 INSIDE OR OUTSIDE THE EUROPEAN UNION Different rates apply for domestic shipments, and for shipments within and outside the European Union. The EU rates apply to all shipments within the European Union. Outside the European Union a distinction is made between shipments that do not require customs clearance (Documents) and ship-ments that require a statutory customs declaration in the destination country (Non-Documents).

4 WHAT WEIGHT?The rate for your shipment also depends on the weight in kilos or volume in m3. If you are sending a large lightweight shipment, the rate will be based on the volumetric weight. Once you have calculated the volumetric weight, compare it with the actual weight in kilos. The heaviest of the two is the billing weight for your shipment.

FOUR EASY STEPS

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FUEL SURCHARGEThe fuel surcharge for international Time Definite services will be based on the monthly average spot prices for US Gulf Coast (USGC) kerosene-type jet fuel, as reported by the U.S. Department of Energy.

The fuel surcharge is adjusted in line with an index inincrements of 0.25%. The fuel prices are published by the US Department of Energy with a two-month delay. So the fuel surcharge for May, for example, is based on the average fuel price in January.

The fuel surcharge for domestic and Day Definite services will be based on the most suitable national measure of diesel prices. The surcharge is linked to the consumer price in local currency of diesel fuel inclusive of duties and taxes and published here. Within Europe this is measured by the European Commission Directorate General for Energy and Transport and published in the Oil Bulletin.

The fuel surcharge is adjusted in line with an index inincrements of 0.25%. The fuel surcharge is adjusted by DHL Express in the month after publication by the European Commission.

The fuel surcharge tables can be viewed on our website.

http://www.dhl.nl/en/express/shipping/shipping_advice/express_fuel_surcharge_eu.html


SENDING DHL EXPRESS SHIPMENTS

Transit times and shipment options for export*


DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.comPublished transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for non-direct delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the destination country, non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms and Conditions of Carriage, deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request. The DHL Express General Terms and Conditions of Carriage are also published on dhlexpress.nl.

* Published transit times are based on the most common occurring transit time between two countries to direct delivery areas (capital city) in the destination country.

** Please contact your DHL contact person or our customer service at 088 - 0552 000 for the actual transit times and possibilities.

*** DHL EXPRESS 9:00 becomes DHL EXPRESS 10:30 in the U.S. For DHL ECONOMY SELECT tranisit times at post code level, please contact our customer service. EU means the country is a member of the European Union. For transit times for shipments requiring customs clearance within the EU please call our customer service team on 088 - 0552 000. All information subject to printing errors. Prices subject to change.

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Afghanistan 3 4 Albania 1 2 Algeria 1 2 American Samoa 5 5 Andorra 3 3 • •Angola 4 4 •Anguilla 3 4 Antigua 3 4Argentina 2 3 Armenia 2 3 Aruba 3 4 Australia 3 3 •Austria 1 EU • • 2Azerbaijan 2 3 Bahamas 2 3 Bahrain 2 3 • •Bangladesh 3 4 •Barbados 2 3 Belarus 2 3 Belgium 1 EU • • 2Belize 3 4 Benin 2 2 Bermuda 2 3 Bhutan 5 5 Bolivia 3 4 Bonaire 3 4 Bosnia and Herzegovina 1 1 Botswana 3 4 Brazil 3 3British Guyana 3 4 Brunei 3 4 •Bulgaria 1 EU • 4Burkina Faso 3 3 •Burundi 3 3 Cambodia 2 2 Cameroon 2 3 •Canada 2 2 •Canary Islands, The 2 4 • •Cape Verde 6 7 Cayman Islands 2 3 Central African Republic 5 6 Chad 6 6Chile 2 3 China People's Republic 2 3 •Colombia 2 2 Comoros 5 6Congo 2 3 •Congo, Democratic Republic of 2 2 •Cook Islands 4 4 Costa Rica 2 3 Croatia 1 EU • 4Cuba 4 7 Curaçao 2 3 Cyprus 2 EU •Czech Republic, The 1 EU • • 2Denmark 1 EU • • 2Djibouti 3 5 Dominica 3 4 Dominican Republic 3 4 Ecuador 2 3 •Egypt 2 3 • • El Salvador 2 3Eritrea 4 4

Estonia 1 EU • 4Ethiopia 2 2Falkland Islands 5 6

Faroe Islands 3 3 • •

Fiji 4 4 Finland 1 EU • 3France 1 EU • • 2French Guiana 2 3 Gabon 2 2 •Gambia 3 3 Georgia 2 3 Germany 1 EU • • 2Ghana 2 2 •Gibraltar 1 1 • •Greece 1 EU • 4Greenland 7 7 • •Guadeloupe 2 3 Guam 4 4Guatemala 2 3 Guernsey 2 3 • •Guinea Bissau 5 5 Guinea Equatorial 3 5 Guinea Republic 2 3 Haiti 3 3 Honduras (Republic) 2 3 Hong Kong 2 2 • •Hungary 1 EU • 2Iceland 1 1 •India 2 3 •Indonesia 2 3 Iran (Islamic Republic of) 3 4 •Iraq 4 6Ireland, Republic of 1 EU • • 3Israel 1 1 - Gaza Strip 7 7- Ramallah-West Bank 7 7Italy 1 EU • • 2Ivory Coast 2 3 •Jamaica 2 3Japan 2 3 •Jersey 2 3 • •Jordan 2 4 • •Kazakhstan 2 3 •Kenya 2 3 • •Kiribati 5 5Korea, D.P.R. of (North Korea)** 6 7Korea, Republic of (South Korea) 2 3 •Kosovo 2 3Kuwait 2 3 • •Kyrgyzstan 4 5Lao People's Dem. Rep. (Laos) 4 5Latvia 1 EU • 3Lebanon 2 3 • •Lesotho 3 3Liberia 3 4Libya 7 8Liechtenstein 1 2Lithuania 1 EU • 3Luxembourg 1 EU • • 2Macau 2 2 •Macedonia, Rep. of (FYROM) 1 1 Madagascar 3 3 •Malawi 3 3

Malaysia 2 3 •Maldives 4 4Mali 2 2Malta 1 EU Marshall Islands 6 6Martinique 2 3Mauritania 3 4 Mauritius 2 2Mayotte 6 6Mexico 2 2Micronesia 6 6Moldova, Republic of 2 3Monaco 1 EUMongolia 3 5Montenegro 2 3Montserrat 3 4Morocco 1 2Mozambique 3 3 •Myanmar 3 3 •Namibia 3 3 •Nauru, Republic of 5 5Nepal 3 5Netherlands 1 1 • •Nevis 3 4New Caledonia 5 5New Zealand 3 3Nicaragua 2 3Niger 3 4Nigeria 2 3 •Niue 5 5Norway 1 1 • 2Oman 2 3 •Pakistan 2 3 Palau 5 5Panama 2 3 •Papua New Guinea 4 4Paraguay 2 3 •Peru 2 3Philippines, The 2 3 • •Poland 1 EU • • 2Portugal 1 EU • 3Puerto Rico 2 2Qatar 2 3 • •Reunion, Island of 3 3Romania 1 EU 3Russian Federation, The 1 2Rwanda 3 3Saipan 4 5Samoa 3 3San Marino 1 2 • 4Sao Tomé and Principe 3 3Saudi Arabia 2 3 • •Senegal 2 2Serbia, Republic of 1 1 Seychelles 3 3Sierra Leone 3 3Singapore 2 2 • •Slovakia 1 EU • • 3Slovenia 1 EU • 2Solomon Islands 5 5Somalia 6 6Somaliland, Republic of 6 6South Africa 2 2 •

Spain 1 EU • • 2Sri Lanka 2 2 • St. Barthelemy 3 4St. Eustatius 3 4St. Helena** 10St. Kitts 3 4St. Lucia 3 4St. Maarten 3 4St. Vincent 3 4Sudan (North) 3 3Sudan (South) 4 4Suriname 4 5Swaziland 3 3Sweden 1 EU • • 2Switzerland 1 1 • • 2Syria 7 9Tahiti 6 6Taiwan 2 3 • •Tajikistan 5 6Tanzania 2 2Thailand 2 3 • •Timor Leste 5 7 Togo 2 2Tonga 5 5Trinidad and Tobago 2 3Tunisia 2 3Turkey 1 1 •Turks and Caicos Islands 3 4Turkmenistan 3 3Tuvalu 5 6Uganda 2 3Ukraine 1 2 United Arab Emirates 2 2 • •- Abu Dhabi 2 2 • •- Dubai 2 2 • •United Kingdom 1 EU • • 2United States of America*** 2 2 • •Uruguay 2 2Uzbekistan 3 3Vanuatu 5 5Venezuela 3 4Vietnam 2 3 • Virgin Islands (British) 3 4Virgin Islands of USA 3 3Yemen 4 6 Zambia 3 3 •Zimbabwe 3 4 •

DHL ECONOMY SELECT


IMPORTING DHL EXPRESS SHIPMENTS

Transit times and shipment options for export*


DHL Express strives to provide you with accurate and reliable information. Published transit times are indicative. Current transit times can be viewed at http://dct.dhl.comPublished transit times are based on the most common occurring transit time between two countries to direct delivery areas in the destination country. Transit times for non-direct delivery areas are available from our customer service team. Actual transit times may differ from published transit times due to customs procedures in the destination country, non-average values, non-average dimensions or the non-average weight of a shipment. All our services are subject to the DHL Express General Terms and Conditions of Carriage, deposited on the 18th of July 2016 at the clerk to the Noord-Holland court, location Haarlem, under no. 25/2016 and are available on request. The DHL Express General Terms and Conditions of Carriage are also published on dhlexpress.nl.

For countries marked with • in the columns DHL IMPORT EXPRESS 9:00 and DHL IMPORT EXPRESS 12:00 the shipment option is available for Documents and Non- Documents. D means only Document shipments are available. Delivery options per postcode are listed at www.dhl.nl. DHL Import Services are not available from the following countries: D.P.R of Korea (North Korea), Kosovo (Republic), Somaliland, Rep of (North Somali) and Venezuela. It is possible to import from these countries if shipments are sent at the expense of the sender. EU means the country is a member of the European Union. For transit times for shipments requiring customs clearance within the EU please contact our customer service team on 088 - 0552 000. All information subject to printing errors. Prices subject to change.

Afghanistan 3 4 Albania 1 2 • • Algeria 1 2 • •American Samoa 4 5 Andorra 1 2 Angola 3 4 Anguilla 3 4 Antigua 3 4 Argentina 3 4 • •Armenia 2 3 • •Aruba 3 4 • •Australia 2 3 • • Austria 1 EU • • 2Azerbaijan 2 3 Bahamas 2 3 •Bahrain 2 3 • •Bangladesh 2 3 • •Barbados 3 4 •Belarus 1 2 Belgium 1 EU • • 2Belize 3 4 Benin 2 3 • •Bermuda 2 3 •Bhutan 3 4 Bolivia 3 4 •Bonaire 3 4 •Bosnia and Herzegovina 1 2 • • Botswana 3 4 Brazil 3 4 • •British Guyana 3 3 Brunei 2 3 •Bulgaria 1 U • • 4Burkina Faso 2 3 •Burundi 3 3 Cambodia 2 3 Cameroon 2 3 •Canada 2 3 • •Canary Islands, The 2 3 • •Cape Verde 3 4 Cayman Islands 2 3 • •Central African Republic 3 4 Chad 3 4 Chile 3 4 • •China People's Republic 1 2 • •Colombia 3 4 • •Congo 3 4Comoros 3 4Congo, Democratic Rep. of 3 3 Cook Islands 5 6 Costa Rica 3 4 • •Croatia 1 EU • • 4Cuba 6 7 Curaçao 2 3 • •Cyprus 2 EU • •Czech Republic, The 1 EU • • 2Denmark 1 EU • • 2Djibouti 3 4 Dominica 3 4 Dominican Republic 3 3 •Ecuador 3 4 • •

Egypt 2 3 • •El Salvador 3 4 • •Eritrea 4 5 Estonia 1 EU • • 4Ethiopia 2 3 • •Falkland Islands 5 6Faroe Islands 2 2Fiji 4 5 Finland 1 EU • • 3France 1 EU • • 2French Guyana 3 4 • •Gabon 2 3 • •Gambia 3 4Georgia 2 3 • •Germany 1 EU • • 2Ghana 2 3 • •Gibraltar 1 2 • •Greece 1 EU • • 4Greenland 3 3Grenada 3 4 Guadeloupe 4 5 •Guam 3 4 Guatemala 3 4 • •Guernsey 1 2 • • Guinea Bissau 4 5 Guinea Equatorial 3 4 Guinea Republic 3 4 Haiti 3 4 •Honduras (Republic) 3 4 • •Hong Kong 1 2 • •Hungary 1 EU • • 2Iceland 1 2 • •India 1 2 • •Indonesia 2 2 • •Iran 2 3 • •Iraq 6 6Ireland, Republic of 1 EU • •Israel 1 2 • •Italy 1 EU • • 2Ivory Coast 2 2 • •Jamaica 2 3 Japan 2 2 • •Jersey 1 2 • •Jordan 2 3 • •Kazakhstan 2 3 • •Kenya 2 3 • •Kiribati 4 4Korea, Rep. of (South Korea) 2 3 • •Korea, D.P.R. of (North Korea)** 5 6Kosovo 1 2 • •Kuwait 2 3 • •Kyrgyzstan 2 3 • •Lao People's Dem. Rep. (Laos) 2 3Latvia 1 EU • • 3Lebanon 2 2 • •Lesotho 3 4Liberia 3 4Libya 7 9Liechtenstein 1 2 • •Lithuania 1 EU • • 3

Luxembourg 1 EU • • 2Macau 1 2 • •Macedonia, Rep. of (FYROM) 1 2 • •Madagascar 3 4 • •Malawi 4 5Malaysia 2 3 • •Maldives 2 3Mali 2 3 • •Malta 1 EU • •Marshall Islands 6 7Martinique 3 4 •Mauritania 2 3 • •Mauritius 2 2 • •Mayotte 4 5Mexico 2 3 •Micronesia 6 7Moldova, Republic of 1 3 • •Monaco 1 EU • •Mongolia 4 5Montenegro 1 2 • •Montserrat 3 4 Morocco 1 2 •Mozambique 3 4 • •Myanmar 2 3Namibia 3 4Nauru, Rep. of 5 5Nepal 2 3 •Nevis 3 4New Caledonia 5 6New Zealand 2 3 • •Nicaragua 3 4 • •Niger 3 2Nigeria 2 3 • •Niue 5 5Norway 1 1 • • 2Oman 2 3 • •Pakistan 2 3 • •Palau 5 6Panama 3 4 • •Papua New Guinea 5 5Paraguay 3 4 • •Peru 3 4 • •Philippines, The 2 3 • •Poland 1 EU • • 2Portugal 1 EU • • 3Puerto Rico 2 3Qatar 2 3 • •Reunion, Island of 2 3 •Romania 1 EU • • 3Russian Federation, The 1 2 • •Rwanda 3 4Saipan 4 5Samoa 3 3San Marino 1 2 • • 4Sao Tome and Principe 4 5Saudi Arabia 2 3 • •Senegal 2 3 • •Serbia, Republic of 1 2 • •Seychelles 3 4Sierra Leone 3 4

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Singapore 1 2 • •Slovakia 1 EU • 3Slovenia 1 EU • 2Solomon Islands 5 6Somalia 5 6Somaliland, Republic of 6 7South Africa 2 3 • •Spain 1 EU • • 2Sri Lanka 2 3 • •St. Barthelemy 3 4 •St. Eustatius 3 4St. Helena**St. Kitts 3 4 •St. Lucia 3 4 •St. Maarten 3 4 •St. Vincent 3 4 •Sudan (North) 3 4 • •Sudan (South) 3 4Suriname 3 4Swaziland 3 4 • •Sweden 1 EU • • 2Switzerland 1 2 • • 2Syria 4 4 •Tahiti 7 8Taiwan 2 3 • •Tajikistan 5 5Tanzania 2 3 • •Thailand 2 3 • •Timor Leste 4 4 Togo 2 3Tonga 5 6Trinidad and Tobago 3 4 • •Tunisia 1 2 • •Turkey 1 2 • •Turks and Caicos Islands 2 3 • •Turkmenistan 2 2Tuvalu 5 6Uganda 2 3 • •Ukraine 1 2 • •United Arab Emirates 2 3 • •United Kingdom 1 EU • • 2United States of America 2 3 • •Uruguay 3 4 • •Uzbekistan 2 3 • •Vanuatu 5 6Venezuela 3 4 • •Vietnam 2 3 • •Virgin Islands (British) 2 2 •Virgin Islands of USA 2 3Yemen 4 5 • •Zambia 3 4 • •Zimbabwe 3 4 • •

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* Published transit times are based on the most common occurring transit time between two countries to direct delivery areas (capital city) in the destination country.

** Please contact your DHL contact person or our customer service at 088 - 0552 000 for the actual transit times and possibilities.

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http://dct.dhl.com

Service Guide DHL Express 2019 1918 Servicegids DHL Express 201818 Service Guide DHL Express 2019

SIMPLE PAYMENT WITH DHL MYBILL

DHL MyBill allows you to efficiently manage and pay your DHL invoices online. It’s free, easy and secure. DHL MyBill helps you streamline your billing process, with all your DHL shipping information in one secure location. Our secure online environment saves time, eliminates paperwork and is easy to use because you can receive and pay DHL invoices 24 hours a day, 7 days a week.

ONE SIMPLE ONLINE SOLUTION DHL MyBill is a simple and effective tool for review-ing invoices, making payments, and downloading reports. Our secure online environment saves time and eliminates paperwork for all our Dutch customer DHL Express accounts in one location. It combines the convenience of an online interface with the speed and security of electronic banking.

HOW CAN YOU BENEFIT FROM ONLINE BILLING?You maintain full control of all your export and import accounts in one profile. Specify the dates you would like to make a payment and determine the amount for each payment. Research individual line items on your invoices. If you need to file a dispute for charges, it’s simple to submit your request with DHL MyBill.

To Register for DHL MyBill:Mybill.dhl.com

THE ADVANTAGES: Receive email notification of new invoices

Pay invoices online via credit card or bank funds transfer.

Review payment history online.

View and download copies of all invoices, including corresponding PDF and TIF documentation.

Download invoice and shipment transaction data in spreadsheet format.

Query and submit disputes at the invoice level.

Designate a company administrator to create new logins for multiple internal users.

Access invoice and shipment documentation for up to 12 months.

THE ADVANTAGES: Receive email notification of new

invoices

Pay invoices online via credit card or bank funds transfer.

Review payment history online.

View and download copies of all invoices, including corresponding PDF and TIF documentation.

Download invoice and shipment trans-action data in spreadsheet format.

Query and submit disputes at the invoice level.

Designate a company administrator to create new logins for multiple internal users.

Access invoice and shipment documentation for up to 12 months.

http://Mybill.dhl.com

DHL Express

Anchoragelaan 32

1118 LD Schiphol

Postbus 7549

1117 ZG Schiphol

www.dhlexpress.nl

All information subject to printing errors.

Version 1.0/2019