service hacking: a survival guide to eroding margins
TRANSCRIPT
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The IT Services Problem? Eroding Margins
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What if I told you there was a growing IT Services Firm maintaining a 45% profit margin, supporting 3x more devices per employee than you while:
Maintaining CUSTOMER DRIVEN engagement procedures
Managing 25 different equipment vendors
Leveraging 15 different operational support systems
Being nice to customers.
How?
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Your data should tell your customer something they can’t google
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Everyone in our industry knows the right things to do...they just don't do them right.
The only thing worse than being wrong is staying
wrong.
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We’re trained to spot differences
You can’t scale different
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Simplicity is the ultimate sophistication
The key to simplicity is similarity
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A picture speaks a thousand words
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The Problem
• If we can’t perfect ‘human learning’ how can we expect to perfect ‘machine learning’
MACHINE
LEARNING/AI
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We call it Service Hacking. Ask us for our “Service Hacking: A Survival Guide to Eroding Margins” book. [email protected]