Service Orientationand Digital Leadership

IDC Directions 2017

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Jan Horsager

Research Director, IDC Nordic

Copenhagen

Phone: +45 21 97 15 52

Email: jhorsager@idc.com

2017

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2017

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Service orientation is the way forward

• Technology

• Business

• Industry

Digital leadership for digital transformation

• Digital transformation knowledge

• Alfa, beta scaling management

• Hyper Contextual Leadership

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How IDC talks about services

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IDC's Worldwide Services Taxonomy, 2016,

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How IDC will talk about services

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Source: IDC, Nordic Services Forecast, 2016–2020, #EMEA41582916

Source: IDC, Nordic Services Forecast, 2016–2020, #EMEA41582916

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Sweden: Total IT Services Market (SEK, M)

2015 2014

VendorTotal IT

ServicesMarket Share Vendor

Total IT

Services

Market

Share

CGI 5,92 9.6% CGI 6,23 10.5%

IBM 4,41 7.2% IBM 4,55 7.7%

Tieto 3,95 6.4% Tieto 3,74 6.3%

Evry 3,58 5.8% HP 3,61 6.1%

HP 3,20 5.6% Evry 3,43 5.8%

61,34 100.0% 59,35 100.0%

Source: IDC, 2016

Finland: Total IT Services Market (EUR, M)

2015 2014

VendorTotal IT

ServicesMarket Share Vendor

Total IT

Services

Market

Share

Tieto 635 17.3% Tieto 613,00 16.8%

CGI 378 10.3% CGI 393,00 10.8%

IBM 314 8.5% IBM 318,00 8.7%

Fujitsu 289 7.9% Fujitsu 298,00 8.2%

HP 224 6.1% HP 262,00 7.2%

3,67 100.0% 3,64 100.0%

Source: IDC, 2016

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Denmark: Total IT Services Market, (DKK, M)

2015 2014

VendorTotal IT

ServicesMarket Share Vendor

Total IT

Services

Market

Share

IBM 4,71 13.3% IBM 5,29 15.2%

KMD 4,28 12.1% KMD 4,03 11.6%

NNIT 2,47 7.0% NNIT 2,32 6.7%

Atea 1,50 4.2% CSC 1,27 4.0%

Accenture 1,35 3.8% Accenture 1,29 3.7%

Total 35,47 100.0% Total 34,87 100.0%

Source: IDC, 2016

Norway: Total IT Services Market (NOK, M)

2015 2014

VendorTotal IT

ServicesMarket Share Vendor

Total IT

Services

Market

Share

Evry 7,53 24.7% Evry 7,45 25.1%

Accenture 1,78 5.8% IBM 1,67 5.6%

IBM 1,64 5.4% Accenture 1,65 5.5%

Atea 1,52 5.0% Atea 1,41 4.7%

Sopra Steria 1,25 4.1% Sopra Steria 1,21 4.1%

30,48 100.0% 29,74 100.0%

Source: IDC, 2016

To watch in Nordic IT-services 2017

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Consolidation: M&A and Strategic Partnerships

IT-services vendors on the outlook to acquire growth and IP

Merger of CSC and HP Enterprise (enterprise services segment)

Evry: Strong strategic focus: Services production

CGI: Strong strategic focus: Services based on their own IP

Digital transformation

… a two way street in services

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The nature of deals

Governance

Culture

IDC Buyers Pulse

Local insights and knowledge

Global trends and data

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Leadership

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Change … at what speed?

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Change … at what speed?

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Hyper contextual leadership

Service orientation and digital leadership

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Keep your eyes on the deals

o Risks - Big data - Predictive analytics

Keep you hands on the technology

o Succed and fail in alfa/beta/scaling

Prepare for hyper contextual leadership

o Support business with millennials