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Transit Services

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Transit

Roll-Up 2020-2023 Operating Budget

2019 2019 2020 2021 2021 2022 2023 Actual Approved Q3 Approved Proposed Proposed Proposed

Budget Forecast Budget Budget Budget Budget

REVENUES

Activity Revenue $139,035 $118,350 $109,350 $133,131 $179,646 $225,897 $231,183 Grant Revenue 144,384 2,003,638 Other Revenue 64,947 12,200 24,011 12,546 12,000 12,100 12,200 TOTAL REVENUES 348,366 130,550 2,136,999 145,677 191,646 237,997 243,383

EXPENDITURES

Contracted & General Services 1,381,024 1,511,000 1,553,032 2,013,733 1,567,933 2,060,656 1,995,551 Materials, Goods & Supplies 39,361 26,300 13,100 27,132 23,350 24,460 25,570 Other Expenses 854 994 332 80,494 87,031 84,642 Internal Charges 32,900 32,900 33,700 34,700 33,900 33,700 34,300 TOTAL EXPENDITURES 1,454,139 1,571,194 1,600,164 2,075,565 1,705,677 2,205,847 2,140,063

REVENUES LESS EXPENDITURES (1,105,773) (1,440,644) 536,835 (1,929,888) (1,514,031) (1,967,850) (1,896,680)

Associated Amortization 180,618 153,410 180,618 156,478 184,230 186,072 187,933

Transfers to Reserves (287,049) (110,133) (2,131,922) (134,801) (256,467) (275,965) (278,579) Transfers from Reserves 45,484 994 332 80,494 157,031 84,642

Tax Funding Required (1,347,338) (1,549,783) (1,594,755) (2,064,689) (1,690,004) (2,086,784) (2,090,617)

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Service Area: Transit /Town of Banff Service (1 of 2)

• Operation & management of Banff Local transit system

• Route planning & enhancements

• Public & media relations

• Roam partner contract management

Benchmarking for Transit/Town of Banff Service 1. Municipal Contribution/Capita

2. Ridership/Service Hour

3. % Cost Recovery (Excluding Amortization)

4. Cost (Excluding Amortization)/Service Hour

5. Net Cost (Excluding Amortization /Service Hour

Through the BVRTSC

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Service Area: Transit /Town of Banff Service (1 of 2)

Transit Services (Local) 2020-2023 Operating Budget

2019 2019 2020 2021 2021 2022 2023 Actual Approved Q3 Approved Proposed Proposed Proposed

Budget Forecast Budget Budget Budget Budget

REVENUES

Activity Revenue $131,635 $111,750 $105,750 $126,399 $173,046 $219,297 $224,583 Grant Revenue 144,384 2,003,638 Other Revenue 49,429 3,200 18,011 3,366 3,000 3,100 3,200 TOTAL REVENUES 325,448 114,950 2,127,399 129,765 176,046 222,397 227,783

EXPENDITURES

Contracted & General Services 1,131,576 1,179,200 1,334,079 1,659,001 1,210,585 1,695,641 1,623,498 Materials, Goods & Supplies 14,604 10,700 3,500 11,220 7,000 8,100 9,200 Other Expenses 854 994 332 80,494 87,031 84,642 Internal Charges 27,300 27,300 28,000 28,800 28,100 28,000 28,500 TOTAL EXPENDITURES 1,174,334 1,218,194 1,365,911 1,699,021 1,326,179 1,818,772 1,745,840

REVENUES LESS EXPENDITURES (848,886) (1,103,244) 761,488 (1,569,256) (1,150,133) (1,596,375) (1,518,057)

Associated Amortization 180,618 153,410 180,618 156,478 184,230 186,072 187,933

Transfers to Reserves (287,049) (110,133) (2,131,922) (134,801) (256,467) (275,965) (278,579) Transfers from Reserves 45,484 994 332 80,494 157,031 84,642

Tax Funding Required (1,090,451) (1,212,383) (1,370,102) (1,704,057) (1,326,106) (1,715,309) (1,711,994)

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Service Area: Transit/Town of Banff Service (1 of 2)

COUNCIL EXPECTATIONS

1) Increase ridership

2) Optimize service frequency

3) The system targets local and visitor ridership

4) Seamless integration of public transportation

5) Constant monitoring and communication of the system

6) Focus on superb customer service

7) Transit system fares and contracted partners will cover the majority of the costs of running the transit system

and new revenue opportunities and partnership will be pursued with local business to increase ridership and

expand the system.

8) The Town of Banff targets to be in the top 50 percent for cost recovery for transit systems belonging to the

Canadian Urban Transportation Association

9) Performance metrics are provided to Council quarterly

10) Industry partners support alternative transportation

11) Increase mode shift from private vehicle to transit

Successes Challenges/Opportunities

Covid: o Maintained high standards of safety throughout the

Covid Pandemic o Adjusted cleaning and sanitizing protocols in addition

to installing protective barriers for drivers and sanitizing stations at key bus stops

o Ongoing communication campaign to ensure riders are aware of Covid safety protocols and requirements

o Adjusted service levels to maintain service for essential workers without needing to subsidise the service through tax or depleting financial reserves Normal operations:

o Connectivity with Canmore/Banff Regional service allows for opportunity for both commuters and visitors to travel between and throughout the two communities seamlessly without the use of personal vehicles.

o Connectivity with the new Lake Louise service allows for greater movement throughout the Bow Valley as an all-encompassing transit solution.

o Brand standard is appreciated by community & riders o Professional & courteous service o On-time performance o Detailed ridership data shared with the Town and

other stakeholders on a regular basis. o Hotel partnership program aids with cost recovery

and reduces congestion through increased transit use. o ToB Fleet support keeps buses on the road and

Covid: o Perception of Covid safety on mass transit o Transit ridership is down 82% in 2020 (June-

September) with a total of 95,000 riders. Normal operations:

o Congestion and parking shortfall caused by excessive vehicle numbers is becoming an issue throughout the National Park. Parks Canada’s continued involvement is needed to provide transit throughout the National Park such that travelling around the Bow Valley without the use of a private vehicle is a viable option.

o Driver attraction and retention will become more of a challenge with growth of short term, summer intensive service in Banff.

o Lack of personal financial incentive to switch to transit (i.e. paid parking, congestion charge), both locally and within the Park.

o Lack of time saving incentive in switching to transit (transit priority lanes or signals, along with convenient intercept parking and frequent service).

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service disruptions are minimal o Transit App and Live Bus Locations on Roam

website as tools to inform riders of schedule. In addition, bus stop prediction signage assists passengers in travel planning

o Improvements to bus stops including shelters and creation of two central transit hubs have increased both the usability and awareness of Roam

o Driver retention and working environment within the Commission. Roam provides significant employment within the Bow Valley, including office staff, transit ambassadors, drivers and Town of Banff maintenance staff.

o Transit plays a role in reducing congestion

2020 Priorities: Priority Status

• Monitor Roam Service – Customer Service/Financials

✓ Ongoing, provided through the BVRTSC

• Monitor success of Banff/Canmore Service ✓ Ongoing, monthly ridership continues to outpace previous years

• Performance metrics are provided to Council quarterly (cost per service hour and riders per service hour for both Banff and regional

✓ Ongoing – key performance indicators to be provided at AGM

• The Town of Banff targets to be in the top 20 percent for cost recovery for transit systems belonging to the Canadian Urban Transportation Association

✓ Ongoing, decisions around service increases and fare reductions required to increase ridership will negatively affect cost recovery.

• Local route review and changes if required (per TMP)

✓ Ongoing

• Increase the visitor awareness of local routes ✓ Ongoing, opportunities exist for increased awareness through advertising and communications

• Plan for transit shelters ✓ Complete, transit shelters constructed at hidden Ridge, Red Carpet, Rotary park and Husky in 2020

• Increase mode shift to transit ✓ Ongoing

• Communications & marketing efforts to increase awareness and ridership

✓ Ongoing

• Bring options to council for a trial of free transit ✓ Complete

2021 Priorities: Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)

• Route 1 to operate at 20 minute summer frequency Service review update

• Route 2 to operate at 20 minute summer frequency Service review update

• Rebuild ridership levels toward 2019 levels pending public health advice.

Service review update

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Service Area: Regional Transit Service (2 of 2)

• Operation & management of transit system

• Route planning & enhancements

• Public & media relations

• ROAM partner contract management

Transit Services (Regional) 2019-2022 Operating Budget

2019 2019 2020 2021 2021 2022 2023 Actual Approved Q3 Approved Proposed Proposed Proposed

Budget Forecast Budget Budget Budget Budget

REVENUES

Activity Revenue $7,401 $6,600 $3,600 $6,732 $6,600 $6,600 $6,600 Other Revenue 15,518 9,000 6,000 9,180 9,000 9,000 9,000 TOTAL REVENUES 22,919 15,600 9,600 15,912 15,600 15,600 15,600

EXPENDITURES

Contracted & General Services 249,448 331,800 218,953 354,732 357,348 365,015 372,053 Materials, Goods & Supplies 24,757 15,600 9,600 15,912 16,350 16,360 16,370 Internal Charges 5,600 5,600 5,700 5,900 5,800 5,700 5,800 TOTAL EXPENDITURES 279,805 353,000 234,253 376,544 379,498 387,075 394,223

REVENUES LESS EXPENDITURES (256,886) (337,400) (224,653) (360,632) (363,898) (371,475) (378,623)

Tax Funding Required (256,886) (337,400) (224,653) (360,632) (363,898) (371,475) (378,623)

Through the BVRTSC

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Service Area: Regional Transit Service (2 of 2)

COUNCIL EXPECTATIONS

1) Increase ridership

2) Optimize service frequency

3) The system targets local and visitor ridership

4) Seamless integration of public transportation

5) Constant monitoring and communication of the system

6) Focus on superb customer service

7) The Town of Banff targets to be in the top 50 percent for cost recovery for transit systems belonging to the

Canadian Urban Transportation Association

8) Performance metrics are provided to Council quarterly

Successes Challenges/Opportunities

Covid: o Maintained high standards of safety throughout the

Covid Pandemic o Adjusted service levels to maintain service for

essential workers without needing to subsidise the service through tax or depleting financial reserves

o Adjusted cleaning and sanitizing protocols in addition to installing protective barriers for drivers and sanitizing stations at key bus stops

o Ongoing communication campaign to ensure riders are aware of Covid safety protocols and requirements Normal year:

o Brand standard is appreciated by community & riders.

o Community recognition for providing a needed safe and environmentally friendly service between centres. Connection of Banff and Canmore without needing a personal vehicle.

o Professional & courteous service with consistent drivers developing client rapport.

o Loyal ridership base of commuters to build upon o On-time performance is achieved throughout the

majority of the year. o Robust ridership data and KPI’s enable analysis of

current trends and help shape future transit decisions.

o Discounted 3-month and 6-month regional passes encourage loyal ridership and provide cost relief to residents.

o Corporate discount program introduced in 2016

Covid: o Perception of Covid safety on mass transit o Transit ridership is down 63% in 2020 (June-

September) with a total of 28,000 riders (vs 76,000 in the same period in 2019. Normal year:

o Congestion and parking shortfall caused by excessive vehicle numbers is becoming an issue throughout the National Park. Parks Canada’s continued involvement is needed to provide transit throughout the National Park such that travelling around the Bow Valley without the use of a private vehicle is a viable option.

o Summer congestion and train crossing schedules have created challenges for the Canmore/Banff Regional service to stay on schedule. Increased service hours and adjusted schedule are needed to offset this challenge.

o Lack of on-time performance in the summer months has created a gap in ridership loyalty, with some regular local riders choosing to drive during these times.

o Loyal ridership base of commuters to build upon

o On-time performance affected by congestion due in part to train delays and track maintenance in 2019.

o Roam’s fleet has expanded to 24 buses and this has created increasing challenges for the TOB

o Maintenance team’s ability to meet the 24 hour

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allows companies to purchase bulk regional passes for their customers at a discounted rate, increasing the opportunity for transit use.

o ToB Fleet support keeps buses on the road and service disruptions are minimal

o Partnership with the BVRTSC, the commission administration, brand standard and other successes are a sound foundation upon which to build further growth of the system

o Transit App and Roam Live Bus Locations on website and on road digital signs as tools to inform riders of schedule

o Driver retention is strong, with a positive and rewarding working environment within the Commission

o Provides Canmore connectivity to Banff ski buses. Ski racks are installed in Regional buses for the winter months

o Transit plays a role in reducing congestion o Regional collaboration allows connections between

Canmore, Banff and Lake Louise with involvement from TOC, TOB, ID9 and Parks Canada.

o Good synergy with legacy trail.

per day needs of transit. Higher staffing levels and hours of operation would be beneficial for transit operations.

2020 Priorities: Priority Status

• Continue to support partners in the Banff to Lake Louise service

✓

2021 Priorities: Communication Format (RFD/Briefing/Policy/Bylaw/Workshop/Etc.)

• Rebuild ridership levels toward 2019 levels pending

public health advice.

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