service sectors

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Service

A service according to (Stauss 2005) is theapplication of specialized competences(knowledge and skills) through deeds,

processes, and performances for the benefitof another entity or the entity itself.

Souce -http://wrestcorp.com/service-marketing.html

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Distinguishing Factors

Intangibility

Inseparability

Perishability

Heterogeneity

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Theory of progression

Economies tend to follow a developmentalprogression.

It takes them from a heavy reliance on

agriculture and mining, toward thedevelopment of manufacturing(e.g.automobiles, textiles, shipbuilding, steel) andfinally toward a more service-based structure.

The first economy to follow this path in themodern world was the United Kingdom.

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http://en.wikipedia.org/wiki/Manufacturinghttp://en.wikipedia.org/wiki/United_Kingdomhttp://en.wikipedia.org/wiki/United_Kingdomhttp://en.wikipedia.org/wiki/Manufacturing


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Service Sector Contribution - World

# Country Agri. Indus. Serv.

0 World 5.9% 30.5% 63.6%

1 United States 1.12% 19.1% 79.7%2 China 10.1% 45.3% 44.6%3 Japan 1.2% 27.5% 71.4%4 Germany 0.8% 28.1% 71.1%5 France 1.9% 18.3% 79.8%6 United Kingdom 0.7% 21% 78.3%7 Brazil 5.4% 27.4% 67.2%

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http://en.wikipedia.org/wiki/Worldhttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/Chinahttp://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/wiki/Germanyhttp://en.wikipedia.org/wiki/Francehttp://en.wikipedia.org/wiki/United_Kingdomhttp://en.wikipedia.org/wiki/Brazilhttp://en.wikipedia.org/wiki/Brazilhttp://en.wikipedia.org/wiki/United_Kingdomhttp://en.wikipedia.org/wiki/Francehttp://en.wikipedia.org/wiki/Germanyhttp://en.wikipedia.org/wiki/Japanhttp://en.wikipedia.org/wiki/Chinahttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/World


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Service Sector Contribution - India

18.10%

26.30%

55.60%

GDP Contribution per Sector (2011)

Agriculture

Industry

Services

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Service Sectors

Government Telecommunication

Hospitality industry/Tourism

Mass media

Healthcare/hospitals Public health

Information technology

Waste disposal

Financial services Banking

Insurance

Investment management

FMCG

Professional services

Accountancy

Legal services

Management consulting

Consulting

Gambling

Retail sales

Franchising Real estate

Education

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http://en.wikipedia.org/wiki/Governmenthttp://en.wikipedia.org/wiki/Telecommunicationhttp://en.wikipedia.org/wiki/Hospitality_industryhttp://en.wikipedia.org/wiki/Tourismhttp://en.wikipedia.org/wiki/Mass_mediahttp://en.wikipedia.org/wiki/Healthcarehttp://en.wikipedia.org/wiki/Hospitalhttp://en.wikipedia.org/wiki/Public_healthhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Waste_disposalhttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Fast-moving_consumer_goodshttp://en.wikipedia.org/wiki/Professional_serviceshttp://en.wikipedia.org/wiki/Accountantshttp://en.wikipedia.org/wiki/Practice_of_lawhttp://en.wikipedia.org/wiki/Management_consultinghttp://en.wikipedia.org/wiki/Consultanthttp://en.wikipedia.org/wiki/Gamblinghttp://en.wikipedia.org/wiki/Retail_saleshttp://en.wikipedia.org/wiki/Franchisinghttp://en.wikipedia.org/wiki/Real_estatehttp://en.wikipedia.org/wiki/Educationhttp://en.wikipedia.org/wiki/Educationhttp://en.wikipedia.org/wiki/Real_estatehttp://en.wikipedia.org/wiki/Franchisinghttp://en.wikipedia.org/wiki/Retail_saleshttp://en.wikipedia.org/wiki/Gamblinghttp://en.wikipedia.org/wiki/Consultanthttp://en.wikipedia.org/wiki/Management_consultinghttp://en.wikipedia.org/wiki/Practice_of_lawhttp://en.wikipedia.org/wiki/Accountantshttp://en.wikipedia.org/wiki/Professional_serviceshttp://en.wikipedia.org/wiki/Fast-moving_consumer_goodshttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Waste_disposalhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Public_healthhttp://en.wikipedia.org/wiki/Hospitalhttp://en.wikipedia.org/wiki/Healthcarehttp://en.wikipedia.org/wiki/Mass_mediahttp://en.wikipedia.org/wiki/Tourismhttp://en.wikipedia.org/wiki/Hospitality_industryhttp://en.wikipedia.org/wiki/Telecommunicationhttp://en.wikipedia.org/wiki/Government


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Banking Sector

Indias banking sector is currently valued at Rs81 trillion (US$ 1.31 trillion).

Has the potential to become the fifth largest

banking industry in the world by 2020 and thethird largest by 2025, according to an industryreport

With the Parliament passing the Banking Laws(Amendment) Bill in 2012, RBI can make finalguidelines on issuing new bank licenses.

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Banking Sector

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Trends in Banking

1. Increase in ATM usage.

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Trends In Banking

2. Key driver has been Personal Finance.

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India and the world

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India and the World

Low Banking Penetration

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IT Sector

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Growth in IT Sector

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Dominant Players

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Healthcare Sector

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Fast Growing Sector

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Dominance of Private Sector

Healthcare Spending in 2005

36

64

Govt.

Private

Healthcare Spending in 2015

19

81

Govt.

Private

Source: Grant Thornton, LSI Financial Services, Aranca Research

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Key Players

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Medical Tourism

Medical tourism market is expected to expand at a CAGR of

27 per cent to reach USD3.9 billion in 2014 from USD1.9

billion in 201125


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Telecom Sector

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Growth in Wireless Subscriptions

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Growth in Internet Subscriptions

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Strong growth in Broadband

Subscriptions

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Major Players

Wireless Segment -> Bharti Airtel is the market leader, with a 21.7 per cent

share of total subscription; Vodafone follows with a17.6 per cent market share.

Fixed Line Segment :- BSNL is the market leader with a 67.7 per cent share

followed by MTNL with 11.5 per cent market share

Broadband Subscriptions

BSNL has the largest share (66.0 per cent) of the total

broadband market , with the second being Bharti Airtel(9.3 per cent).

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service sectors

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