Service that’s convenient for you and your customers.

Today’s consumers demand online services for account management, electronic billing and bill payment. A self-service, online account system is also convenient for your daily operations. eCustomer Service from First Data can reduce customer-service related calls, which decreases your costs and improves the customer service experience. Plus, you can reinforce and enhance your brand image through a highly customizable user interface. The best part is, eCustomer Service is more fully integrated with other First Data solutions and delivers more capabilities than ever before.

With eCustomer Service, you can give customers the option to access, review and pay their accounts online—anytime, anywhere

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To learn more about the convenience of eCustomer Service from First Data, contact your Business Consultant or visit firstdata.com.

© 2015 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

First Data eCustomer ServiceeCustomer Service allows your customers to have real-time access to consumer account management, online payment options, electronic statement presentment and more. Provide the service that offers so many convenient benefits—for your customers and yourself.

Consumer Account Management Your customers can:

• Signonfromclient-managedwebapplication

• SupportsbothStandardaswellasEnhancedPaymentsvia Paypoint

• Linkmultipleaccountsunderoneuser

• Provide account access for a primary and secondary user

• Viewaccountstatus,balanceandavailablecredit

• Activateacard

• Requestareplacementcard

• Requestacopyofatransaction

• Transferbalances

• Requestconveniencechecks

• Requestacreditlinechange

• Viewrewardsstatus

• Requestnewpin

• Updateaddresses/phonenumbers

• Accesshelp–FrequentlyAskedQuestionsPages

Electronic Statement PresentmentCustomers are able to conveniently print statement information or download it to their computer at any time. The cost savings for you in terms of printing, mailing and handling of the statement is significant.

Online, Secure Payment Options for More Convenience Your customer can initiate a payment online in a simple and secure manner or set up future-dated payments (provided through integration with First Data’s PayPoint

®

Service).

Value-Added CapabilitieseCustomer Service is now more fully integrated with other First Data solutions and delivers more capabilities, including eMessenger, PayPoint, and Consumer Preferences and Controls:

• Alert/NotificationEnrollment––allowscardholderstoselect the account alerts they want to receive, including transaction activity, payment reminders, credit limit thresholds and more

• SecureMessageCenter––allowssecurecommunicationbetween you and your cardholders via an online form

• Future-datedpaymentsandmultiplebankaccountstoselect from

• AlternativeLanguagemoduletoaddanadditionallanguage to the site

• AllpageshavebeendevelopedtomeettheWCAG2.0Aand AA level standards

eCustomer Service

Benefits

Increasecustomer

satisfaction

Turn customer

inquiriesinto marketing

opportunities using website as entry point

Reduce call center expense