“Putting the pieces together”

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Service Unit Management Overview

The “Big Picture”

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Recruit, Support, & GuideAs the Service Unit Manager, you are responsible for the “Big Picture.” You are the Leader of Leaders!

The Team will look to you for direction and guidance, and it is important to remember that you are their role model for Girl Scouting.

One person can’t do everything, so finding and appointing the right people into team positions and delegating tasks to them is the KEY to your success!

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Big Picture Step One: Decide on the best structure for your

Service Unit

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Example StructuresCo-Managers: An example of how to divide responsibility

Co-Service Unit Manager

Responsible for administrative

functions

1st signer on bank account

Co-Service Unit Manager

Responsible for volunteer

support/management

2nd signer on bank account

TreasurerData

CoordinatorNew Leader

Mentor

Product

Sales

Grade Level

Consultant

Event

Coordinator

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Service Unit Team Outline Example

Service Unit Manager

Treasurer

Product

Sales

Manager

Sister to

Sister

Recruitment

Coordinator

Delegates

Booth

Sale

Coordinator

Public

Relations

Communications

CoordinatorData

Coordinator

Trainers

Adult

Awards

Treats &

Reads

Manager

Grade

Level

Mentors

Social Media

Newsletter

Rallyhood

New

Leader

Mentors

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Assembling the Pieces Step Two: Get the right people in the right positions

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Matching the right skills to the right positions

Looking for a Data Coordinator?

Skills to look for:

good computer skills, attention to detail, good with deadlines, not afraid to hold people accountable

New Leader Mentor? Skills to look for:

friendly & approachable/ remembers what is was like to be new, organized, familiar with VTK

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Holding the pieces together Step Three: Manage your team for success

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Key Strategies Share your expectations Get everyone prepared Remember the girls are our #1 priority Ask for assistance Check-in Regularly (i.e.: Team meetings) But…Let them be individuals! Lead by example Listen Utilize GSHNC Resources

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Functions of a Service Unit

Administration - meetings, enrichment opportunities, forms, finances, calendar

Community Engagement & Development –recruitments,

Volunteer Support - learning opportunities, mentors, socials, conflict resolution

Program – service projects, events, Sister to Sister, encampments/camporees

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Administration

Service Unit Meetings:

• Location – Try to find a central location and set a consistent meeting time. For example, the 2nd Tuesday of the month.

• Planning – Plan meetings in advance in collaboration with your Service Unit Team and Service Unit SuppotSpecialist. Provide current, useful, and accurate information. Prepare an agenda to help you stay on track.

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Meetings: Helpful Hints

Make presentations interesting and use visuals when able

Mini-Trainings are great at meetings; example, Year-end Financial Report

Incorporate fun in every meeting!

Encourage social activities, ask leaders to sit withdifferent people at every meeting

Encourage questions and a friendly environment!

Create and follow your agenda; stay on track! (timing)

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Forms & Finances: Don’t lose any of your puzzle pieces!

Service Unit Finances:

Budget should be developed as a collaboration between the Treasurer, SU Manager and Team. Final report should be presented to entire Service Unit for approval.

Service Units should not carry over more than $5 per registered Girl Scout. Remember, funds should be spent on the Girls!

Service Unit Financial Report due twice a year –November 15th and June 15th

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Service Unit Forms

Can be found at www.hngirlscouts.org

Esprit de Corps Application

Facilitated Program/Equipment Reservation

Service Unit Adult Awards Order Form

Service Unit Financial Report

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Community VisibilityCommunity Engagement:

Work with Community Service Coordinator to identify community service opportunities to partner with.

Connect with existing community events and present a strong Girl Scout representation (parades, council meetings, United Way service events)

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Community Development

Recruitment:

• Girl Scouts serves all girls in grades k-12.

• Work in collaboration with Account Specialist, Service Unit Recruitment Coordinator and Service Unit Volunteers to plan and conduct school night, church, and community based recruitments.

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Volunteer Support

Leader Update

How can you support? Mentors, socials, mini-trainings, recognition

Conflict Management: set a precedent. For example, only get involved after all parties have communicated with each other

Encourage questions and a friendly environment.

Be clique free!

Encourage diversity

Be aware of email & social media etiquette

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RecognitionLook for reasons to recognize volunteers

Verbal, written, and awards

Create a welcoming environment where volunteer efforts are continually acknowledged.

Keep brag sheets and nominate volunteers for Service Unit and Board Level Awards.

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Program

Service Unit Events and Encampments: Committees are a key! Older Girls can help; Alumnae Organization (Budget) Provide information in advance Try to minimize registration costs Talk to other Service Unit Managers – ask others for

ideas Be open to new ideas!

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Your Service Unit Council Support Team: A key piece of the puzzle!

Each Service Unit Team has two GSHNC Membership Specialists

Service Unit Support Specialist: oversees Service Unit Team, volunteers, troops and provides support as needed.

Account Specialist: oversees recruitment for the Service Unit and works to build & strengthen new and existing community partnerships .

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In addition:

The Service Unit Support Specialist, in collaboration with the SU manager, assists with trainings, Service Unit Meetings, provides support, resources and tools.

The Service Unit Support Specialist is accountable to carry out the goals & policies approved by the Board of Directors.

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Resources

Service Unit Support Specialists & Account Specialists

Other Service Unit Managers

Other volunteers and staff

Publications: theBuzz, Safety Activity Checkpoints, Volunteer Policies

GSHNC – Mini-Trainings, etc

Rallyhood

www.hngirlscouts.org

www.gsusa.org

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“Coming together is a beginning. Keeping together

is progress. Working together is success.”

~Henry Ford

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