servicenow mobile roadmap december 2013
DESCRIPTION
TRANSCRIPT
ServiceNow mobile roadmapDecember 2013
Dan Turchin | ServiceNow | Sr. Director Product Strategy
Objectives
1. Understand our mobile roadmap2. Consider how mobile can help your organization3. Plan your mobile strategy4. Q&A
Our mobile philosophy
Mobile firstDesign for mobile use cases. Reduce clicks, eliminate
unnecessary typing, and personalize the interface.
Presence-awareMake the mobile user experience better than the web by incorporating status, presence, social cues, and location.
Embrace consumerizationMake accessing, managing, and using ServiceNow when
mobile intuitive, familiar, and secure.
Mobile in Berlin, Calgary, and Dublin
Release Smartphone Tablet
Berlin Mobile views Web interface
Calgary Mobile views iPad HTML5 app
Dublin iOS and Android HTML5 app iOS and Android HTML5 app
iPhone in Berlin iPad in Calgary iPhone in Dublin
Mobile in Berlin
Key features• Platform integration• Device detection• Unified architecture• Social integration
Mobile in Calgary
Key features• iPad HTML5 app• Card view• Favorites• Preview pane• Multi-column filter in lookup lists
Mobile in Dublin
Key features• iOS and Android HTML5 app• End-user self-service• Personal Tasks app• Stream view of lists and forms
Why your mobile initiative will succeed
Where’s the business value?Business projects succeed. Technology projects fail.
What are our business
objectives?
What gives us a competitive advantage?
How will improved
responsiveness impact the business?
Mobile strategies that work...answer these questions
Who will benefit most from mobile and why?
Are we ready for it culturally and technologically?
Where will adoption be quickest?
Mobile readiness top tenSuccessful mobile initiatives answer these questions...
What is our BYOD policy?
What is our MDM (Mobile Device Management) policy?
Are Android and iOS devices secured using a third-party agent?
Are BlackBerry users assigned to a BES (BlackBerry Enterprise Server)?
Is our device support policy different for smartphones and tablets?
What is our data storage policy for mobile devices?
Does our privacy policy allow the sharing of location-based information?
What is our default data plan per supported carrier? How is excess usage handled?
How do we authenticate to internal applications from mobile devices?
Who owns mobile security? Support? Provisioning? Billing?
11© 2013 ServiceNow All Rights Reserved
Why you’ll succeed
Reward good behavior
Cultivate power users
Have a plan
Have a strategy
Learn from the best
IT Users Business Users
Managers
Download the whitepaper
Lessons from Successful Mobile Initiatives
servicenow.com/white-papers.do
Our whole crew’s here to help
Dan Turchin
Sr. Director Product Strategy
p: (408)899-3954
m: (650)533-0918