Servicenow

Online-

Corporate Training

Contact Information

37-12-14,Plot No-27,

           NGGO's Colony,

           Pattabhi Reddy Gardens,

           Visakhapatnam-07

IN +91-910-093-4572

IN +91 891 2728543

US 201-210-8616

Email: contact@21cssindia.com

Website: www.21cssindia.com

1. Introduction to Service NowIntroduction to service now instances & Processb) SNC Navigationsc) SNC Applications and Modulesd) Forms,Lists and Tables Process

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2. Configuring Users and Groupsa) Usersb) Groupsc) Roles

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3. Basic Forms and List Modificationsa) Personalizing Formsb) Personalizing Listsc) Introduction to Fields

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4. Scriptinga) Client Side scripting

i) Client Scripts (Intro, How to write and use)ii) UI Policy (Intro, How to write and use)

b) Server Side scripting i) UI Action (Intro, How to write and use)ii) Business Rules (Intro, How to write and use)iii) Script Include

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5. Tables and Columns

a) Introduction, schema map, creating tables adding fields etc.

6. Applications and Modules

a) Creating and modifying applications and modules and other related activities

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7. Update Seta) Introduction to update setb) Creating an update set.c) Using an update set.

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8. Reports, Gauges and HomePagea) Introduction to Reports, Gauges and Homepagesb) Creating Reports, Gauges and Homepagesc) Creating a UI Page, Script Includes

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9. CMS Portala) Creating CMS pagesb) Linking pagesc) Creating sections and adding sections to pages.

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10. Service Cataloga) Introduction to Items and Categoriesb) Record Producersc) Introduction to Variables and Variable Sets.d) Creating workflowse) Associating workflows to Items

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11 .Introduction to SLA12. Scheduled Jobs and Imports13. Inbound Email Actions14. Access Control Rules (ACL)15. Shortcuts in Service Nowh t t p : / / w w w. 2 1 c s s i n d i a . c o m / s e r v i c e n o w

16. Data Importsa) Creating and defining transform mapsb) Creating transform scripts

17. Best Practices in Service Now

18. Miscellaneous information

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