servicenow...our thought leadership helped define key concepts that have become the foundation of...
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ServiceNowThe power of the platformto achieve business results
Modern service management tools provide greater flexibility and functionality, an improved ability to customize and take advantage of the interplay between service management disciplines, and enhanced opportunities for automation. Improved technology provides the building blocks for real transformation but it doesn’t deliver it alone.
To remain competitive in the digital age and extend the benefits of service management beyond IT to the business, high-performance organizations recognize that they must fundamentally change how they operate.
Businesses must address organizational design, service architecture, change enablement, process excellence, stakeholder communications, training and much more to succeed. Accenture is recognized for its experience in helping their clients successfully deliver major programs that extend beyond systems integration to address the broader activities that make transformation “stick.”
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Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
With great power comes great responsibility
ServiceNow is a powerful, comprehensive platform that can be tailored to meet individual client needs. Whether a client is starting with service catalog, service desk or configuration management, the interconnectedness of service management disciplines means that a roadmap to best leverage ServiceNow is essential.
Accenture’s deep industry knowledge and service management expertise can help clients to develop a comprehensive roadmap and avoid potential pitfalls. We understand our clients and their businesses and can guide their companies through the balancing act of customizing tools, changing processes and reorganizing to meet their strategic goals. IT and beyondThe ServiceNow platform isn’t just about IT operations. A workflow engine for process automation, a customer-friendly interface, social media capabilities and an intuitive application development toolkit mean that ServiceNow can enable and manage the operations of any service relationship.
Accenture’s capabilities also extend beyond IT. Our deep, cross-industry expertise in HR, finance and other business functions complements our service management experience to deliver a complete solution for any service-based organization.
We wrote the book on ITIL
It’s hard to recall the service management industry before the service catalog became common practice. Through our co-authorship of ITIL® Service Strategy, Accenture introduced the concepts of service portfolio and service catalog and the explicit definition of the term “service.” Our thought leadership helped define key concepts that have become the foundation of today’s tools and technologies.
Key ServiceNow global service integration partner
It’s hard to recall the service management industry before the service catalog became common practice. Through our co-authorship of ITIL® Service Strategy, Accenture introduced the concepts of service portfolio and service catalog and the explicit definition of the term “service.” Our thought leadership helped define key concepts that have become the foundation of today’s tools and technologies.
ContactsJulie Manis ServiceNow Global Sales and Delivery [email protected] +1 614-629-2265
William D. McVicker ServiceNow North America [email protected] +1 913-319-1251
Martin Jureit ServiceNow EALA +49 6173-94-62044 [email protected]
Peter Yuan Accenture ASEAN ServiceNow Lead [email protected] +65 93886547
David Au Accenture Australia/New Zealand ServiceNow Lead [email protected] +61 3-98388097
P. Michael Lutz ServiceNow Federal Government +1 571-414-3606 [email protected]
Why Accenture?• Accenture provided IT strategy
expertise to nearly two-thirds of the Fortune 100 over the last two years
• Business, process and industry expertise: the majority of our delivery professionals have industry-specific expertise
• More than 1,200 service management practitioners worldwide
• Global Delivery Network: the largest and most diversified group of technology, business process, outsourcing and consulting professionals in the world (more than 186,000)
• More than 350 experienced and trained ServiceNow practitioners
• Faster project deployments with more business value using Accenture’s Practice Accelerators (Process, Procedures, Work Instructions, Training & Knowledge Base)
• Rapid deployment of next generation business requirements with leveraging industry expertise and strong capabilities for self-service, portal development, integration, automation, mobile platform and social media