servicenow services
TRANSCRIPT
OVERVIEW
GetGSI.com [email protected] 855-GSI-4ERP
ServiceNow OverviewOrganizations around the world use ServiceNow to automate workflow in IT, for Employees, and for Customers. As a result, these organizations enjoy more efficient processes to address issues and help align common goals across the entire company.
As your business continues to grow, and remote workplace becomes the norm, you will need to support the organizationacross a wide array of digitalization including:
• IT Service Management
• IT Operations Management
• IT Business Management
• IT Asset Management
• DevOps
• Security Operations
• Integrated Risk Management
• Customer Service Management
• HR Service Delivery
• COVID Safe Workplace
ServiceNow Services
Advisory, Implementation and Managed Services
So you have an ITSM solution
in place. What now?
How do you extend your
applications to support a
changing, remote workforce?
ServiceNow is making the world of work, work better for people—no matter the circumstances. So employees can be productive, wherever they are. And customers can get what they need, when they need it.
Their cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.
1 2 3 4 5
6 7 8 9 10
ServiceNow Services
GSI, Inc. as your ServiceNow PartnerWhether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a certified ServiceNow partner.
GSI is a digital transformation services company serving enterprise clients in multiple industry verticals across US and Canada. GSI’s ServiceNow Practice advises clients on ServiceNow initiatives including assessment, implementation, upgrades, and enhancements. Our services help clients increase overall service quality, resource utilization, and automation.
GSI has a dedicated Center of Excellence (COE) and a team of certified functional and domain experts. we can accelerate your ServiceNow journey by providing a road map, end-to-end implementation, consulting services, and managed services. GSI will provide the definitive guidance needed to succeed with ServiceNow implementations. Our content and guidance recommend critical processes, provides expert insights, and calls out common pitfalls and challenges.
With ServiceNow, GSI can help you to:
• Leverage a single platform to optimize IT productivity and cost
• Drive customer loyalty
• Deliver the right employee experience anywhere
• Create custom ServiceNow applications
• Integrate to third party applications
Why Use GSI’s ServiceNow Consulting Services?GSI’s ServiceNow consulting practice is staffed by certified consultants with 20+ years’ experience in delivering IT Service Management to hundreds of customers of all sizes and verticals.
Since GSI is not a software company, we can afford to be technology agnostic and focus on our client’s desired business outcomes versus simply configuring software. We minimize risk by helping clients select and deploy ServiceNow applications that make sense for their business. If requested, we can also guide the selection process, helping evaluate ServiceNow along with other ITSM tools based on the client’s business processes. Our certified ServiceNow professionals can demonstrate product capability along with specific configuration to immediately show capability and validate the expected results.
Our services also help clients minimize costs associated with a ServiceNow implementation. Since the skill sets needed to set up the ServiceNow environment is not needed for ongoing administration in the production environment, clients do not have to hire or train additional staff. Plus, we have experienced ServiceNow team, so we can ramp up quickly and increase the speed of the deployment.
GetGSI.com [email protected] 855-GSI-4ERP
1 2 3 4 5
6 7 8 9 10
1 2 3 4 5
6 7 8 9 10
Experience/CertificationsGSI staff averages 20+ years of ITSM, industry & business experience.
24x7 Global Support24x7x365 global support for all your corporate locations with right-shoring resources to meet your needs!
100% Signature GuaranteeAll services are backed by GSI’s Signature 100% Guarantee.
Why Choose GSI as Your ServiceNow Consulting Partner?
ServiceNow Services
GSI’s Deployment Methodology With GSI’s 100% satisfaction guarantee, success remains a constant when using our proven ServiceNow project delivery methodology.
Experience has taught us that the same principles for a successful implementation can be applied on an organization-by-organization basis, adjusting to a company’s specific circumstances and needs. We begin with a proven, outcome focused methodology built upon these “eight principles for success”.
During this agile development process, GSI will engage the process owners to compare out of the box ServiceNow workflow to the customer’s desired workflow and work to steer the company towards industry best practices and configuration over customization wherever possible.
Our customers find our implementations to be instructional and educational and strive to learn during the process such that they are empowered to continue with the administration after deployment.
GetGSI.com [email protected] 855-GSI-4ERP
1 Define your business goals and measurement/key performance indicators (KPIs) upfront
2 Recruit executive sponsors who will stay involved until the implementation is complete
3 Take a phased implementation approach to drive adoption and value
4 Put governance in place such as a RACI matrix for business and technical decisions
5 Commit to using out-of-the-box functionality first
6 Engage experienced, certified, and verified resources with deep domain expertise
7 Document training requirements and ensure budget to invest in training
8 Create change management plans and hold workshops for affected teams
8Principles for Success
GSI ServiceNow Consulting Services Include the Following Areas of Expertise:
Service Management • Incident Management• Problem Management• Change and Release Management• Service Request Management• Virtual Agent• Performance Analytics• Walk-Up Experience• Knowledge Management• CMDB• Performance Analytics• Service Level Management
IT Asset Management• Hardware and Software• Asset• License• Contract• Configuration
IT Operations Management• Discovery• Orchestration• Cloud Management• Event Management• Service Mapping
IT Business Management• Project Portfolio Management• Demand Management• Agile Development• Application Portfolio Management
Policy and Compliance Management• Compliance• Risk• Audit
Security Operations• Incident Response• Threat Intelligence• Vulnerability Response
Customer Service• Customer and Contracts• Customer Portal• Products ans Services
Field Service Management (FSM)• Cost Management• Planned Management• Asset Management
Other Specialties• Custom App Development• Integration• Procurement
1 2 3 4 5
6 7 8 9 10
ServiceNow Services
GSI’s ServiceNow Services:
• Architecture Design and Consulting Services
• Implementation and Enablement Services
• ServiceNow Administration/AppCare
As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.
Our services include the following areas of expertise:
ADVISORY SERVICES
• Best Practices Workshop
• ITSM Maturity Assessment
• Architecture Design
IMPLEMENTATION SERVICES
• New ServiceNow Deployments
• Expanding ServiceNow to Additional Modules
• ServiceNow Custom Scoped Applications
• Integration to 3rd Party Products
GSI AppCare: Do You Want to Be More Proactive in the Way You Manage your IT Department?
Let GSI manage your ServiceNow deployed applications, through our flexible fixed monthly fee ServiceNow AppCare program, and let your full-time employees focus on aligning IT to additional business needs, increasing value and making the business run more efficiently.
• Hand off day to day maintenance of ServiceNow including users and access
• Increase the quality and efficiency of ongoing maintenance with dedicated senior resources
• Clear backlog of enhancement requests for current applications.
• Mitigate risk of employee turnover
• Reduce overhead costs for training and certification
GetGSI.com [email protected] 855-GSI-4ERP
1 2 3 4 5
6 7 8 9 10
Sub 5-minute Response Time Average sub 5-minute response time to tickets & alerts!
100% Signature Guarantee All services backed by GSI’s signature 100% guarantee
The Most Flexible Plans EaaSy™ – The most flexible managed services plans on the Planet!
What makes GSI’s ServiceNow AppCare Different?
Experience/Certifications 20+ years of ServiceNow, Industry & Business Experience. Numerous Certification.
24x7 Global Support Global 24x7x365 support for all your corporate locations! Right-shoring to meet your global needs!
Integration to GSI’s ServiceNow GSI provides a bi-directional integration to our ServiceNow implementation for seamless ticket transition. Clients can easily track status, provide updates and measure SLA’s.
“ Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system which is the lifeblood of our IT Service Delivery environment. GSI has been a trusted partner to our organization for many years and as such, has been instrumental in helping us to grow through multiple stages of IT maturity as we haveexpanded from an organization that dealt solely with incident management to one that encompasses all aspects of the modern IT service and support model.” Ben Boyd
Help Desk Manager Methodist LeBonheur Healthcare
ServiceNow Services
GetGSI.com [email protected] 855-GSI-4ERP
What Can I Outsource to GSI’s ServiceNow AppCare Team?Standard Administration – Tasks you expect a junior administrator to be able to perform. Here you will find activities that are low risk and low impact, such as user and group management, knowledge base management, report and form maintenance, surveys, UI policy, and catalog items not requiring scripting.
Advanced Administration – Such as business rule creation, scheduled jobs, form view maintenance, simple workflow, CMDB maintenance, service portal and mid-server administration not requiring scripting.
Standard Development – such as business rules, UI policy, scheduled jobs and catalog items that require scripting. Also may include business rule creation, client scripts, table management and advanced portal configuration.
For more informationContact us today to learn more. You can also email us or call 855-474-4377.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com
GSI, Inc.GSI, Inc. (GetGSI.com) specializes in providing a broad spectrum of business, functional, and technical consulting services for Oracle JD Edwards, Oracle NetSuite, Oracle Cloud, ServiceNow, BMC, HubSpot, Salesforce and other enterprise applications. We also offer an extensive array of cloud/hosting solutions for Oracle Cloud, Amazon Web Services (AWS), Microsoft Azure, Google Cloud and private cloud. GSI combines its deep application and industry experience with advanced A.I. and automation to deliver cutting edge intelligence. This advanced intelligence combined with our outstanding people allows GSI to deliver Service Excellence every single day. GSI’s comprehensive suite of solutions include AppCare, a 24/7 managed service; GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors; GENISYS, a solution for modeling, measuring and maximizing system performance; gShield, a comprehensive security solution; RapidApproval®, a Salesforce AppExchange solution for streamlining the approval request process; RapidReconciler®, its inventory reconciliation software and JDE Cloud9, a complete cloud-based hosted service. GSI consulting services are backed by its signature 100 percent guarantee. Founded in 2004, the rapidly growing company is headquartered in Atlanta with locations nationwide. GSI, Inc. has been named to Inc. Magazine’s Inc.5000 list of fastest growing companies for two consecutive years.
1 2 3 4 5
6 7 8 9 10
1 2 3 4 5
6 7 8 9 10