services export promotion council · 5.1 saarc trade mart at global exhibition on services (ges)...

SERVICES EXPORT PROMOTION COUNCIL

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2015-16ANNUAL REPORT

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Health-care Services including services by Nurses,

Physiotherapists and Paramedical personnel

Educational Services

Entertainment Services including

Audio-Visual Services

Consultancy Services

Architectural Services and related Services

Accounting/Auditing and Book-keeping Services

Environmental Services

Maritime Transport Services

Advertising Services

Marketing Research and Public Opinion Polling

Services/Management Services

Printing and Publishing Services

Legal Services

Hotel and Tourism Related Services

Distribution Services

S. No. Content Page No.

1. Message from the Chairman 6

2. Message from the Vice Chairman 7

3. Message from the Director General 8

4. Performance of Services Sector 2015-16 14

5. MajorActivitiesReport2015-16

5.1SAARCTRADEMARTatGlobalExhibitiononServices(GES)2015 20

5.2FestivaldeCannes,2015,Cannes,France 24 5.3InteractiveSession-Hon’bleMinisterofCommerce&Industry, GovernmentofIndiawiththeHighCommissioners/Ambassadorsof AfricanCountries,NewDelhi 26 5.4InteractiveWorkshop-“ExportPotentialofHealth&Medical Services-OpportunitiesandChallenges”,Bangalore 28

5.5RoadShow“AdvantageHealthCareIndia”,Mumbai 29

5.6SAITEX2015,Africa 30

5.739thDar-Es-SalaamInternationalTradeFair,Tanzania 31

5.8Seminar-“HealthcarePortal”inDar-es-Salaam 32

5.9RoadShow-“AdvantageHealthCareIndia”,Hyderabad&Chennai 33

5.10RetailIndiaSummit&AwardFunction2015,Kolkata 34

5.11 InteractiveWorkshop-“ExportsofEducation&Entertainment ServicesfromIndia-Potential&Challenges”,Chennai 35

5.12InteractiveWorkshop-“ExportsofHotelandTravelServicesfrom India-Potential&Challenges”,Jaipur 36

5.13 SAARCTradeMart-2atAdvantageHealthcareIndia-International SummitonMedicalValueTravel,2015,NewDelhi 37

5.14 Conference-“MedicalTourism-AdvantageHealthcareGujarat”, Ahmedabad 39

5.15MAPIC2015,CANNES,France 40

5.16 CAHOCON2016-“QualitybeyondAccreditation” 42

5.17 ChinaIndiaCorporateDialogue,Changsha 43

5.18HealthcareTradeMart,(GlobalExhibitiononServices2016), GreaterNoida 44

5.19 FDIAnnualWorldDentalCongress2016,Poznan,Poland 46

5.20 SEPCMart-“AdvantageHealthcareIndia,2016”,GreaterNoida 47

5.21 InternationalMedicalTourismExhibition&Conference(IMTEC), Dubai,UAE 50

5.22 BRICSTradeFair,2016,NewDelhi 54

5.23HigherEducationSummit,2016-GlobalConference&Exhibition, NewDelhi 55

5.24NFDCFilmBazaar,2016,Goa 56

6. AuditedAnnualAccountsofSEPCforFY2015-16 58

7. MembershipStatisticsofSEPCforFY2015-16 69

8. CentralGoverningCouncilMembersofSEPC 72

TableofContents

DearMembers,

On the occasion of the release of the Annual Report for 2015-16, I extendmy bestwishes and thanks to all members, peers anddepartmentsassociated.ThepositivestatisticswehaveseenthroughtheyearisatestimonytothefactthatSEPCisconstantlyonthemove,realizingitsobjectivesandphilosophy.

The Service Sector being the largest contributor to theGDP of thecountry and is the driving force propelling India’s economic growth.SEPC through its structured efforts across the 14 service sectors ismakinganimpactinfurtheringthisgrowthstory.

Onbehalfofall theOfficeBearersofSEPCandmyself, IassureourmembersthatSEPCwillcontinuetoprovideaplatformtothesectorespeciallywiththehelpofspecialaffinitySEPCshareswiththeMinistryofCommerce&Industry,GovernmentofIndia,andtheOfficeofDirectorGeneralofForeignTrade.

SEPCshallcontinuetobethe‘BrandAmbassador’fortheIndianservicesectorandshowcasingthe“NewIndia”globally.

We thank the Ministry of Commerce and Industry for handholdingSEPCinitsvariousmulti-dimensionalandmulti-facetedendeavorsandextendmybestwishestoallmembers,officebearersandstaffofSEPC.

Dr. Naresh Trehan

Message from the

Chairman

Dr. Naresh Trehan Chairman,SEPCChairmanandManagingDirectorMedanta,theMedicity(GlobalHealthPvt.Limited),Gurgaon

Message from the

Vice Chairman

DearMembers,

IamextremelydelightedtopresentthisAnnualReportfortheyear2015-16forServicesExportPromotionCouncil(SEPC).

We,atSEPCarecommittedtocontinueourefforts for thegrowthof the services sector andweare sureof usplaying avital role inthegrowthofIndia’sexportpotentialinthesame.Inourcapacities,weshallcontinueourefforts to identifychallenges inkeymarkets;showcasethestrengthsoftheIndianservicessectortotheworldandcontributetothecreationofnewopportunitiesforservicesexport.

In our constant endeavor to seek breakthrough in varied fields ofeconomicinterestinvariedservicessectors,SEPChasbeenactivelyparticipatingatthevariousplatformsandhasbeenverywellreceived.OurfocusstaysdirectedonattractingForeignDirectInvestmentandmaximizingonuntappedpotentialsofthesector.Iseeareasonforhopegoingby the fact thatwithvision, insight and focuswe shallstrivetowardsexcellencefurtherandIlookforwardtothesame.

Iamgrateful tothemembersofourCentralGoverningCouncil fortheirvaluableinputs,practicalsuggestionsandinnovativeideasandIdeeplyacknowledgethewholeheartedsupportandfullcooperationoftheMinistryofCommerce,fellowmembersandteamatSEPC.

Iwishallofficebearers,membersandstaffabright&successfulfuture!

Mr. Vivek Nair

Mr Vivek Nair ViceChairman,SEPCChairman&MD,HotelLeelaVentureLtd.,Mumbai

Message from the

Director General

DearMembers,

IampleasedtopresentSEPCAnnualReportfor2015-16.ThisisaprivilegedopportunityformehavingthisplatformtocontributetotheservicessectorinmypresentcapacitiesofDirectorGeneralSEPC,anorganizationtodayIndianServicesSectorlooksupto,foritshighlydefinedroles,functions,objectivesandachievements.

SEPChasbeenconsecutivelyaddinguptothehugestridesingrowthandgeneratingenoughsurplusesinexportstohelpthecountryoffsetalargepartofitsdeficitinmerchandisetrade.Inthecomingfewyears,weatSEPCaimtoachievemoreintermsofharvestingimmenseuntappedpotentialofthesector.Sofar,thejourneyhasbeenverymeticulouslytreadedandIshallhopetocontinuereceivingtheguidanceandmentorshipfromfellowmembers,mycolleaguesandgovernmentwhileIsetthebarstandardsstillhigher.

SEPC’sexemplaryongoingfocusonHealthcare,Tourism,Logistics,Entertainment,Education,Architectureand Consultancy shall be continuedwith a close and studiedwatch on the consecutive impacts ofdemonetizationonthenationaleconomy.Weshallkeepourselvesmarchingforwardashowthetrendevolvesandweshallkeepourpaceandstridefirmonthesuccessroad.

Theneedtoproject Indiaasagreatdestinationforhighqualitycareandserviceshasbeenandshallalwaysremainourguidingforceandahighstressontheworld-classhealthcareanditssupplementationcontinuedatourendthroughtheyear.Iamverypleasedtosharethatourparticipationinthevariousnational and international events recorded a huge positive response such as in SAARCTradeMart,(GlobalExhibitionServices),NewDelhi,FestivalDeCannesatCannes,France,the39thDar-Es-SalaamInternationalTradeFairandnumerousotherkeyevents thatholdprestigeandpremiumat theworldeconomydais.ItisimportantforIndustrytobehavingthepositiverepresentationinthesectorandSEPCholds the key towards the enhanced relationshipmanagement. Besides, SEPCbelieves in the powerofemotinganddisplayingtheBrandIndiabecauseinteraction,expressionandanexchangeofhealthydialoguehasalwaysplayedadecidingrolewhenitcomestoreachingouttothepotentialclientsandbeguidedbythesame.Variousinteractivesessionsshallbe,andwerecoordinatedbySEPCatdifferentpointsoftimeduringtheyearwithkeycontactsintheindustryandgovernment,atbothnationalandinternationallevel.

Ms. Sangeeta Saxena Director General ServicesExportPromotionCouncil&Director,Dept.ofCommerce,MOC,Govt.ofIndia,NewDelhi

WeshallbecommittedinourendeavortopromotemedicalvaluetraveltoIndiaworkingcloselywiththeGovernmentandinthisregards,ourprogram“AdvantageHealthCareIndia”heldatHyderabadandChennai,NewDelhi,Ahmedabad,GreaterNoida-wasakeynoteandwellattendedaffairoftheyearandsowere the sessionsweheldonHealthCarePortal inDar-es-Salaam, InternationalMedicalTourismExhibitionandConference(IMTEC)inDubai,FDIAnnualWorldDentalCongress2016,Poland.

Oureffortshallincreaseonregularproratabasesdependinguponspheresweexploreanddestinationsweidentify,aswecontinueinvestingqualitativeinputsandresourcesthroughthegenericsofResearch,Development,Evolutiononthesubjectsasvividasthatoftourism,education,logistics,entertainment,counselingetc.toaidcountry’seconomythroughthisplatform.

ItwouldbeverysignificanttoaddthatHigherEducationisthenextthingtrending.India’shighereducationsystemisthethird largest intheworld,nexttotheUnitedStatesandChina.Scopeofgrowth inthissectorisimmenseintermsofForeignInvestmentandExports.SEPCiskeenonexploringitfurtherandwasabletotaponthesubjectthroughHigherEducationSummit,NewDelhiandaclubbedInteractiveWorkshop-‘ExportsofEducationandEntertainmentServicesfromIndia-Potential&Challenges’heldatChennai.ItfurthercontinuedtheseriesthroughsimilarworkshopsonHotelandTourism.

Toconcludemynote,IwouldliketoaddthatIndiaisonwaybecomingaregionalhubforprovidingqualityservicesandisundergoingdynamicorientation.IncontinuationofoureffortstopromoteBrandIndiaandtohelpitintransitiontotheglobalstage,SEPCshallcarryonitsassociationmediatingbetweendifferentverticals,participationsinprestigiouseventsnationalandabroadandcontinueitsworkingcloselywithIndustrytoleadexportsgrowthofthecountry.OnbehalfoftheManagement,IwouldliketoexpresssinceregratitudeforthesupportextendedbytheDepartmentofCommerce,MinistryofCommerce&Industry,Govt.ofIndia,fellowmembersandcolleaguesandIshallrepeatmycommitmentincarryingthelegacyofparexcellenceforwardduringmytenure.

BestWishes,Ms Sangeeta Saxena Director General SEPC

Performance of Services Sector 2015-16

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Theservicessectorhasemergedasthemostdynamicsectoroftheworldeconomy,contributingalmostone-thirdofworldgrossvalueadded,halfofworldemployment,one-fifthofglobaltradeandmorethanhalfoftheworldforeigndirectinvest-mentflows.ItremainsthekeydriverofIndia’seconomicgrowth,contributingalmost66.1percentofitsgrossvalueaddedgrowthin2015-16,animportantnetforeignexchangeearnerandthemostattractivesectorforforeigndirectinvestmentinflows.However,theglobalslowdownhascastashadowevenonthispromisingsector.India’sservicessectorcoversawidevarietyofactivitiessuchastrade,hotelandrestaurants, transport,storageandcommunication,financing, insurance, realestate,businessservices,community,socialandpersonalservices,andservicesassociatedwithconstruction.India’s Services GDPIn2015-16,aspertheadvanceestimates(AE),theservicessectoraccountingfor53.3percentofIndia’sgrossvalueadded(GVA)atbasicprices(currentprices),grewby9.2percent(constantprices),marginallylowerthanin2014-15.Theslightslow-ingdownwasmainlyduetothedecelerationingrowthofthecombinedcategoryofpublicadministration,defenceandotherservicesto6.9percentfrom10.7percentin2014-15.Asperthefirstrevisedestimates(RE)ofrealGrossValueAdded(GVA)releasedbytheCentralStatisticalOffice(CSO)fortheyear2014-15,i.e.GVAatconstant(2011-12)basicprices,servicessectorgrowthacceleratedto10.3percentfrom7.8per-centinthepreviousyear.Thisgrowthaccelerationwasmainlyduetohighergrowthinsub-sectorsliketrade,repair,hotels&restaurants(10.7percent),financialservices(7.9percent),publicadministrationanddefence(9.8percent)andotherservices(11.4percent).FDI in India’s Services Sector TherehasbeenasignificantgrowthinFDIinflowsin2014-15and2015-16(Apr-Oct)ingeneralandtotheservicessectorinparticular.ThoughthereisambiguityintheclassificationofFDIinservices,thecombinedFDIshareofthetop10servicesectorssuchasfinancialandnon-financialservicesunderservicessector,telecommunications,trading,computerhardwareandsoftware,construction,hotelsandtourism,hospitalanddiagnosticcentres,consultancyservices,seatransport,informa-tionandbroadcastingcanbetakenasthebestestimateofservicesFDI,thoughitcouldincludesomenon-serviceelements.Thisshareis53.3percentofthecumulativeFDIequityinflowsduringtheperiodApril2000-October2015and53percentduring2014-15.Ifthesharesofsomeotherservicesorservice-relatedsectorslikeretailtrading,ports,agricultureservices,education,andairtransportareincluded,thenthetotalshareofcumulativeFDIinflowstotheservicessectorwouldincreaseto55.6percentand54.5percentrespectivelyfortheabovetwoperiods.In2014-15,whiletotalFDIequityinflowsgrewby27.3percenttoUS$30.9billion,FDIequityinflowstotheservicessector(top10servicesincludingconstruction)grewbyawhopping70.4percenttoUS$16.4billion.Thisrisingtrendiscontinuinginthefirstsevenmonthsof2015-16withtheFDIequityinflowsintheservicessectorgrowingby74.7percenttoUS$14.8billion,whiletotalFDIequityinflowsgrewby26.1percenttoUS$27.1billion.ThehighgrowthinservicesFDIinflowsismainlyduetohighergrowthofthreemajorcategories,namelycomputersoftwareandhardware;servicessectorcategorywhichitselfconsistsofabasketofitemslikefinancial,banking,insurance,non-financial,outsourcingandR&Dandtrading.Thiswasinspiteofthehighnegativegrowthat-61.6percentinFDIequityinflowsintelecommunications.

Performance of Services Sector in India 2015-16

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India Services TradeServicesexportshavebeenadynamicelementofIndia’stradeandglobalizationinrecentyears.WTOdatashowsthatIn-dia’sservicesexportsgrewfromUS$16.8billionin2001toUS$155.6billion-whichconstitutes7.5percentoftheGDP-in2014,makingthecountrytheeighthlargestservicesexporterintheworld.TheshareofIndia’sservicesexportsinglobalservicesexportsat3.2percentin2014isnearlydoubleitsshareofmerchandiseexportsinglobalmerchandiseexportsat1.7percent.TheoverallopennessoftheeconomyreflectedbytotaltradeincludingservicesasapercentageofGDPshowsahigherdegreeofopennessat50percentin2014-15comparedto38percentin2004-05.Theopennessindicatorbasedonlyonmerchandisetradestoodat38percentin2014-15comparedto28percentin2004-05.However,therecoveryofIndia’sservicestradeintheaftermathofthe2008globalfinancialcrisishasbeentepid,withtheCAGRofservicesexportsinthepostcrisisperiodatjust7.5percentcomparedto30.1percentinthepre-crisisperiod.Inthecaseofservicesimports,theCAGRfellfrom23.6percentinthepre-crisisperiodtojust6.5percentinthepostcrisisperiod.WithuncertainglobalconditionsandweakexternaldemandcontinuingtohamperIndia’sservicesexports,theygrewmarginallyin2014-15to4.1percentfrom4.0percentinthepreviousyear.Thesluggishnessinservicesexportsismuchmorediscerniblesincethesecondhalf(H2)of2014-15witha3.7percentgrowthwhichdeceleratedfurtherto0.7percentinthefirsthalf(H1)of2015-16.Theimpactoftheglobalslowdownonservicesexportsisevident.

Major Services: Sector-Wise PerformanceThissectioncoverssomeoftheimportantcommercialservicesforIndiabasedontheirsignificanceintermsofGrossDomes-ticProduct(GDP)/GrossValueAdded(GVA),employment,exportsandfutureprospects.Tourism including Medical TourismTourismisamajorengineofeconomicgrowth,animportantsourceofforeignexchangeearningsandageneratorofem-ploymentofdiversekindsinmanycountriesincludingIndia.AccordingtotheWorldTravelandTourismCouncil(WTTC),thetotalcontributionoftravelandtourismtoworldGDPwasUS$7.6trillion(9.8percentofGDP)in2014,andisforecasttoriseby3.7percentin2015,andby3.8percentperannumtoUS$11.4trillion(10.5percentofGDP)in2025.In2014,thetotalcontributionofthissectortoemployment,includingjobsindirectlysupportedbytheindustry,was9.4percentoftotalem-ployment(276,845,000jobs).Thisisexpectedtoriseby2.6percentin2015andby2.3percentperannumin2025toreach356,911,000jobs(10.7percentoftotaljobs).India’stourismgrowthwhichwasindoubledigitsat10.2percentintermsofforeigntouristarrivals(FTA)andnearlysoat9.7percentintermsofforeignexchangeearnings(FEE),inUS$terms,in2014,deceleratedto4.5percentintermsofFTAsandfellby2.8percentintermsofFEEsin2015.WiththisFTAsstoodat8.0millionandFEEsatUS$19.7billionin2015.Some Transport-related ServicesShipping Around95percentofIndia’stradebyvolumeand68percentintermsofvalueistransportedbysea.Ason30November2015,Indiahadafleetstrengthof1246shipswithdeadweighttonnage(DWT)of15.37million(10.45millionGT)includingIndiancontrolledtonnage,withthepublicsectorShippingCorporationofIndia(SCI)havingthelargestshareofaround36percent.Ofthis,around369shipswith13.65millionDWT(8.94millionGT)catertoIndia’soverseastradeandtheresttocoastaltrade.Despitehavingoneofthelargestmerchant164EconomicSurvey2015-16shippingfleetsamongdevelopingcountries,India’sshareintotalworldDWTisonly0.9percentason1July2015.AsperUNCTAD,Indiawith11.7million

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twenty-footequivalentunitsofcontainer(TEUs)andaworldshareof1.7percent,rankedninthin2014amongdevelopingcountriesintermsofcontainershipoperations.Port Services ThecargotrafficofIndianportsincreasedby8.2percentto1052.21milliontonnesin2014-15,withtrafficatnon-majorportsincreasingatafasterratethanatmajorports.DuringApril-September2015,whilecargotrafficatallportsincreasedby1.1percent,majorportsreportedanincreaseof4.1percentandnon-majorportsadeclineof1.0percentascomparedtothecorrespondingperiodinthepreviousyear.InIndia’sMaritimeAgenda,thetargetfortheyear2020is3,130milliontonnesofportcapacitywithaninvestmentofapproximatelyINR2,96,000crore.Morethan50percentofthiscapacityistobecreatedinthenon-majorports.In2014-15,10publicprivatepartnership(PPP)projectswereawardedatanestimatedcostofINR9376.43croreforcapacityadditionof95.11milliontonnesinthemajorports,comprisingconstructionofberthsandterminalsandmechanizationofexistingberths.Someoftheinitiativestakenbythegovernmenttoimprovetheperfor-manceofportsaredeepeningdraftto18metrestohandlelargeandmodernvessels,establishingdryportsattheJawaharlalNehruPortTrustandKandlaandprovidingfinancialassistancetohelpthemprocurepollutionresponseequipment.Thethreeprominentports-relatedperformanceindicatorshaveshownimprovementwiththeaverageturnaroundtimeandaveragepre-berthingdetentiontimefallingto2.08daysand0.17dayrespectivelyandaverageoutputpershipberthdayimprovingto12,570tonnes in2015-16(uptoNovember2015).Comparedto2000-01,the improvement inthethree indicators isremarkable,thoughinthecaseofthefirsttwoitcouldpartlybeduetolowervolumeshandledatsomeportsonaccountoftheglobaldownturn.Some Professional ServicesIT –BPM ServicesIndia’stechnologyandbusinessservicesindustryisoneofthemostdynamicintheworld.FromofferingbasicITserviceswhenitbeganinthe1990s,theindustryhasmovedaheadrapidlytoofferingfunctionalITlaterinthe1990sandenterpriseresourceplanningandproductivitysoftwareintheearly2000s,andhasbecomeacrucialcomponentoftheIndianeconomy.TheIndianIT-BPMindustryconsistsofITservices,whichconstitutethelargestsegmentwithashareofaround52percent,followedbyBPMwithshareofaround20percent,softwareproducts,engineeringresearchanddevelopment(ER&D)andproductdevelopment,whichtogetheraccountforaround19percentshare,andhardwarewitharound10percentshare.Theindustrycurrentlyemploysmorethan3.7millionpeopleandisIndia’slargestprivatesectoremployer.Itisalsoplayingakeyroleinpromotingdiversitywithintheindustry,withmorethan34percentwomenemployees,over170,000foreignnationalsandagreatershareofemployeesfromnon-tier1Indiancities.TheworldwideIT-BPMspendin2015wasUS$2.3trillionincludinghardware.Buttheglobaltechnologyindustryisfacingatumultuousenvironmentwithmultipledisruptivedigitaltechnologies.Overthenextdecade,80percentof incrementalexpendituresmaybedrivenbydigitaltechnologies,suchasplatforms,cloud-basedapplications,bigdataanalytics,mobilesystems,socialmediaandcybersecurity,aswellasservicesneededtointegratethesetechnologieswithremaininglegacycoretechnologies.Thesefactorshavealsoimpactedglobaltechnologyspend.WorldwideIT-BPM(excludinghardware)spendin2015wasclearlyimpactedbythevolatilityinglobalcurrencies,resultinginanearflatgrowthof0.4percent(US$1.2tril-lion)in2015.DespiteturbulenteconomicconditionsincludingthedevastatingrainsinTamilNadugreatlyaffectingthesmallandmediumsizedcompanieswithstandalonefacilities,India’sIT-BPMsectordemonstratedflexibilityandresolvetoadjustandisexpect-edtotouchanestimatedshareof9.5percentinGDPandmorethan45percentintotalservicesexportsin2015-16asperNASSCOM.Computerandrelatedserviceswithashareof3.5percentinIndia’sGVAgrewby9.7percentin2014-15asperthe CSO. Totalrevenue(exportsplusdomestic)oftheIT-BPMsectorfor2015-16includingandexcludinghardwareisexpectedtotouchUS$143billionandUS$129billion,withgrowthsof8.3percentand9.3percentoverthepreviousyearrespective-ly.Exports includingandexcludinghardwareareboth likely to record10.2percentgrowth to reachUS$108billionandUS$107.6billionrespectively.Thedomesticmarketincludinghardwareissettogrowat2.9percentoverthepreviousyeartoreachUS$35billion(excludinge-commerce)andexcludinghardwareande-commerceat4.8percenttoreachUS$22billion.E-commerceisexpectedtogrowat21.4percentin2015-16toreachUS$17billion.However,theIT-BPMsectorisincreas-inglybeingchallengedinitsglobaljourney,beingnegativelyimpactedbythealarmingtrendofincreasedprotectionismandresultingbarrierstofreemovementofskillanddata.ThisiswhileIndiaonitspartisbeingurgedtoopenupitsmarketsundervarioustradeagreements.Misconstruingmobilityofskilledpeopleasanimmigrationissueisadeterrenttothegrowthofthisglobalbusiness.Research and Development Services TheR&Dsectorgrewby20.8percentin2012-13andcontributed1.4percentofGDP(oldmethod).AspertheCSO’snewmethod,there isnoseparateheadforR&D. It isapartoftheprofessionalscientific&technicalactivities includingR&Dclassificationwhichgrewat3.8percentand25.5percentrespectivelyin2013-14and2014-15.India’sR&Dexpenditurehasbeenlowandthescience,technologyandinnovation(STI)policy2013envisagesraisingitto2percentofGDPwithenhancedparticipationoftheprivatesector.Theannual‘GlobalR&DServicesProviders(GSPR)RatingandLandscapeStudy

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2015’byZinnov,puttheoverallIndiabasedR&DglobalisationandR&DservicesmarketatUS$20billionin2015,upby9.9percentover2014.WhiletheR&DservicesmarketstoodatUS$7.76billion,theR&Dglobalizationmarket(captives)stoodatUS$12.25billion.India’sR&Dglobalizationandservicesmarketissettoalmostdoubleby2020toUS$38billion.Accordingtothestudy,IndiabasedR&Dservicescompanies,whichaccountforalmost22percentoftheglobaladdressedmarket,grewat12.67percentandIndia’sER&DservicesareexpectedtoreachUS$15-17billionby2020,withNorthAmerica,contribut-ingto55percentofrevenues,continuingtobethelargestmarket.However,accordingtotheGlobalCompetitivenessReport2015-16,India’scapacityforinnovationhasbeenlowerthanthatofmanycountriesliketheUSA,theUK,SouthKorea,andevenSouthAfrica.Eveninqualityofscientificresearchinstitutions,IndiascoreslowerthanChinaandSouthAfrica.Thisisalsoexhibitedthroughitspoorscoreonuniversity–industrycollabo-rationonR&DascomparedtosomeotherBRICS(Brazil,Russia,India,ChinaandSouthAfrica)nationslikeChinaandSouthAfrica.Intermsofpatentsgrantedpermillionpopulation,IndiafaresbadlycomparedtootherBRICScountries.IntermsofcompanyspendingonR&Dalso,IndiaranksbelowChina.Onlyintermsofavailabilityofscientistsandengineers,doesIndiascorebetterorisequaltootherBRICScountries.Consultancy Services Aspera2015reportbyGartner,theleadingITresearchandadvisorycompany,theworldwideconsultingservicesmarketgrewby6.1percenttoUS$125.2billionin2014,fromUS$118.1billionin2013.ConsultancyservicesareemergingasoneofthefastestgrowingservicesegmentsinIndia,cuttingacrossdifferentsectorswithsomeoverlapping.Alargenumberofcon-sultancyfirmsandindividualconsultantsareoperatinginIndiaatvariouslevelsacrossthesectors.Technicalconsultingcon-stitutesabouttwothirdsofthetotalconsultingmarket,whilemanagementconsultingconstitutesaboutonethird.TechnicalconsultinginIndia,whichmainlyconsistsofengineeringconsulting,ismuchstrongerthanmanagementconsultingintermsofthenumberofplayers,consultingcapabilitiesandsizeofconsultingfirms.TheIndianmanagementconsultingmarket,ontheotherhand,ismainlycapturedbylargesizeforeignmultinationalconsultingfirms.ThoughtherearehugeopportunitiesforthegrowthoftheIndianconsultingindustry,therearesomekeyinhibitorslikelowbrandequity,inadequateinternationalexperienceofIndianconsultantsworkingabroad,lackoflocalpresence,lackofstrategictie-ups,lowcompetencyimage,lackofmarketintelligenceonconsultingopportunitiesabroadandlackofastrongcompetencyframeworkofconsultantsthatimprovesqualityindeliveryofconsultingassignments.AddressingtheseissuesmayhelpinincreasingtheglobalmarketshareoftheIndianconsultancyIndustry.Media and Entertainment Services TheIndianmediaandentertainmentindustryconsistsofvarioussegments,liketelevision,print,films,radio,music,animation,gaming&visualeffectsanddigitaladvertising.Theindustryhasrecordedunprecedentedgrowthoverthelasttwodecades,makingitoneofthefastestgrowingindustriesinIndia.AccordingtoareportbyFICCI-KPMG,theIndianmediaandenter-tainmentindustrygrewby11.7percenttoINR1,026billionin2014fromINR918billionin2013anditisprojectedtogrowataCAGRof13.9percenttoreachINR1,964billionby2019.Digitaladvertisingandgaming,whichgrewby44.5percentand22.4percentrespectivelyin2014,areprojectedtodrivethegrowthofthissectorinthecomingyears.Indiaistheworld’ssecondlargestTVmarketafterChinawith168millionTVhouseholds,implyingaTVpenetrationof61percent.Thereareabout847satellitetelevisionchannels,243FMradiochannelsand190communityradiostationsoper-atinginIndia.India’sbroadcastingdistributionnetworkcomprises6,000multisystemoperators(MSO)and7directtohome(DTH)operators.TheIndianradioindustryisexpectedtogrowtoINR33.6billionby2018fromINR8.4billionin2008.ThereexistsalargedemandforFMradioinmanycitieswhichremainuntappedbyprivateFMradiobroadcasting.Indiacontinuestobeworld’sbiggestproduceroffilms,withmorethan1000filmseachyearinalllanguages.ThesizeoftheIndianfilmindustrywasINR12,640crorein2014.Domestictheatricalscontinuedtobethemainsourceofrevenuefortheindustry,contributingINR9,350crore.TheindustryisprojectedtobeworthINR18,630croresby2018.Overseastheatricalswitnesseda3.5percentincreasefromINR8.3billionin2013toINR8.6billionin2014.Digitizationofscreenshasalloweddistributorstoreleasefilmssimultaneouslyacrossthousandsofscreens.During2015-16(April-December),thegovernmenthasaccordedpermissionfor25foreignproductionstoshootfilmsinIndia.Ithasrecentlyaccordedadministra-tiveapprovalforsettingupoftheFilmFacilitationOffice(FFO)withaviewtopromotingandfacilitatingfilmshootingsbyforeignfilmmakersinIndia.TheNationalFilmDevelopmentCorporation(NFDC)hasbeendesignatedtooperateFFOunitsatMumbai,Delhi,ChennaiandKolkata.Theanimation,visualeffects,gamingandcomics(AVGC)sectorisestimatedataroundINR4,490croresin2014,withes-timatedprojectedgrowthof13percent.Inordertoaddresstheissueofskillingintheanimation,gamingandvisualeffectssector,thegovernmentisintheprocessofsettingupaNationalCentreofExcellenceinAnimation,GamingandVisualEffects(NCOE).TowardspromotingIndiancinema,theGovernmentofIndiaorganizesandparticipatesinvariousfilmfestivals/mar-ketsinIndiaandabroadwhichincludesselectionoffilmsfortheIndianpanoramasectionoftheInternationalFilmFestivalofIndia(IFFI)anditsorganizationinGoa.Sources/ Reference: 1.EconomicSurveyofIndia2015-16 2.ReserveBankofIndia’soverallbalanceofpayments

Major Activities of SEPC 2015-16 (Till Nov, 2016)

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5.1 SAARC TRADE MART at Global Exhibition on Services(GES) 2015AtGlobalExhibitionofServices,2015,ServicesExportPromotionCouncilhadsetupSAARCTradeMart,whichwasheldfromApril23-25,2015atHallNo.11,PragatiMaidan, NewDelhi.Duringthisevent,apartfromSEPC,seventeenotherexhibitingCompanies/OrganizationsparticipatedatSAARCTradeMartinadditiontoForeignDelegationfromSAARCcoun-tries,especiallyBangladesh,Bhutan,SriLanka,AfghanistanandNepal.List of Indian Exhibitors at SAARC Trade Mart:1. MedantaMedicity,Gurgaon 10. IndianRegisterofShipping2. ApolloHospitals,NewDelhi 11. Basin(Meghalaya)3. NABH 12. SpentaMultimediaPvt.Ltd.4. NarayanaHealth 13. IACC5. IndianDentalAssociation(IDA) 14. TheAttorneys6. LeelaHotels 15. Talati&Talati7. DIVA 16. AreteConsultantsPvt.Ltd.8. ManipalUniversity 17. GMR9. UEMIndiaPvtLtd.

SAARC countries Delegation at SAARC Trade Mart:1. Afghanistan •Mr.QamaruddinSediqi,SeniorAdvisortotheMinisterofPublicHealthofAfghanistan •Mr.KhanMohammadZamani,HeadofPPP(PublicPrivatePartnership)oftheMoPH •Dr.HedayatullahAlnoor,SeniorAdvisortotheGeneralDirectorateofCurativeMedicineoftheMoPH2. Bangladesh •Mr.ForkanBinQuasem,ManagingDirector,SpectrumEngineeringConsortiumLtd. •Mr.UttamKumarPaul,SecretaryGeneral,BASIS •Mr.MohammadAmirulIslam,Partner,IBCorporation •Mr.MohammedMostafizurRahman,JointSecretaryGeneral,BASIS3. Bhutan •Mr.PemaKhandu,TradeOfficer,DepartmentofTrade,MinistryofEconomicAffairs,RoyalGovernmentofBhutan •Mr.TsheringDorji,CEO,DroelmaToursandTravels,Thimphu,Bhutan •Mr.RinjayDukpa,MD,GhadenPelzomTours&Treks,Thimphu,Bhutan4. Nepal •Mr.RamChandraAdhikari,DirectorofOperations,AdventureHimalayanTravelsPrivateLtd.5. Sri Lanka •Mr.SanjayaAriyarathe,HeadofSales&Marketing,TheSwissResidence,SriLanka

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Inauguration of HEALTHCARE PORTAL By Hon’ble Prime Minister Shri NARENDRA MODI on 23rd April, 2015

Prime Minister of India, Shri NARENDRA MODI inaugurated India’s Healthcare Portal at the ‘SAARC Trade Mart’, in the presenceofMs. Nirmala Sitharaman, Minister of State for Commerce & Industry and Mr. J.P. Nadda, Minister for Health and Family Welfare.TheeventwasalsoattendedbyMr. Ravi Shankar Prasad, Minister for Communications and Information Technology and Ms. Smriti Irani, Former Minister of Human Resource Development. TheinaugurationwasfollowedbyashortfilmonmedicaltourisminIndia.ThisportalhasbeendevelopedbytheDepartmentofCommerce,GovtofIndiaandtheServicesExportPromotionCouncil(SEPC).

TheeventwasalsogracedbyMrRaviShankarPrasad,MinisterforCommunicationsandInformationTechnologyandMsSm-ritiIrani,FormerMinisterofHumanResourceDevelopment,FormerCommerceSecretaryShriRajeevKher,FormerAdditionalSecretaryShriJ.S.Deepak,JointSecretaryShriSudhanshuPandey,Director(FT)andFormerDG,SEPCSmt.AditiDasRoutandDeputyDG,MsJyotiKaur.

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HealthcarePortalisaone-stopinformationcentreforallthepotentialmedicaltouristscateringtoallovertheworld,whereinitprovidesinformationon:•Allhospitals&travelingprovisionsinIndia.•122healthcarefacilitiesinIndia-93Hospitalsand29AyurvedaandWellnesscentresinTier-I&Tier-IIcitiesinIndia.•MedicalspecializationsinIndiain29areas.•Doctorsinvariousspecialties.•ConnectivityinIndiadowntothelastmile.•Costestimatesonvariousprocedures.ThePortalwasappreciatedbyall thedignitariespresentattheeventand isseenasagreatmovetohighlight IndiaasaPremierHealthcaredestination.Further, SEPCmembers representingvarious services sectors including leading companies fromHospitals andWellness,TourismandHospitality,Environment,Maritime,Accountancy,Legal,ConsultancyEducation,PrintingandPublishingservicessector,alsoparticipated.Associations/ChamberslikeNABH,IndianDentalAssociation,IndoAmericanChamberofComerce(IACC),IndianRegisterofShipping(IRS)(IRCLASS)andMeghalayaBasinDevelopmentAuthority(MBDA),alsoparticipatedtomakeitasuccess.AlargenumberofB2Bmeetingstookplaceduringthecourseof3days.TherewerealsoafewjointtieupsbetweeninternationalcompanieswiththeExhibitorsattheSAARCTradeMart.SEPCputupaResearchProjectbyengagingstudentsfromIIFTandIIMtostudythemarketdynamicsofimportantparticipantcountriesacross5major regions inservices trade in importantsectorsandalsoon theoutcomeofGlobalExhibitiononServices(GES).

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ServicesExportPromotionCouncil(SEPC)participatedconsecutivelyforthe2ndtimeinthe68thCannesFilmFestival-France2014incoordinationwithMinistry of Information andBroadcasting,Govt. of India andFederationofChamberofCommerceandIndustry(FICCI).At Cannes film Festival, SEPC had a table space within India Pavilion forconductingB2Bmeetings.Minister of State for Information & Broadcasting Shri Rajyavardhan SinghRathore inaugurated the India Pavilion at the 68th Cannes Film Festival.Speaking at thepacked inaugural sessionof the IndiaPavilion, theHon’bleMinister stated, “India has already signed co-production agreements witha slew of countries. In the last one year, five co-productions have beenundertakenwithFrancealone.Weneedtotakethesepartnershipstothenextlevelnow.”DrMohanKumar,AmbassadorofIndiatoFrance,notedfilmmakerMrBobbyBedi,actress-directorMs.NanditaDas,amongothers,attendedthesession.The festival kick-startedwith the screeningof Frenchdirector EmmanuelleBercot’s “StandingTall”.A total of 19filmswere competing for theGoldenPalmawardsthisyear.IndiawasrepresentedbyNeerajGhaywan’s“Masaan”andGurvinderSingh’s“ChauthiKoot”.Dr.MohanKumar,AmbassadorofIndiatoFranceinteractedwithMs.JyotiKaur,DeputyDirectorGeneralandalsosharedhisthoughtsintermsofSEPCparticipationinCannesfilmfestivalthat“SoftPower”isanimportantinstrumentofdiplomacyandIndiaenjoysahugecomparativeadvantageinthisregard.

Inaugurationceremonywasalsoaccompaniedbyotherdignitariessuchas:1) Smt.ApoorvaSrivastava,Counsellor(Press,InformationandCulture)EmbassyofIndiainFrance2) ShriKSanjayMurthy,JointSecretary(Films),MoIB,GOI3) Mr.BobbyBedi,FilmMaker4) Ms.NanditaDas,Actress&Director5) ShriC.SenthilRajan,Director,DirectorateofFilmFestival,MoIB,GOI6) ShriSupranSen,SecretaryGeneral,FilmFederationofIndia7) Smt.MallikaSheravat,Filmactressandcelebrity,IndianFilmIndustry8) Ms.LeenaJaisani,Sr.Director&Head,Media&Entertainment/Art&Culture,FICCI9) Ms.TanuRai,DeputyDirector,DirectorateofFilmFestival,MoIB,GOI10) JeromePaillard,Director,MarcheDuFilm

5.2 Festival de Cannes, 2015, Cannes, France

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MinistryofInformationandBroadcasting,GOIinpartnershipwithFICCIsetupanIndiaPavilionat68thCannesFilmFestivaltoshowcaseIndiancinemaacrosslinguistic,culturalandregionaldiversities,withtheaimofforginganincreasingnumberofinternationalpartnershipsintherealmsofdistribution,production,filminginIndia,scriptdevelopmentandtechnology,andpromotingfilmsalesandsyndication.Thevenuewitnessedheavyfootfallsfromfilmproducers,directors,journalistsandotherfilmfraternity/authoritieseagertonetwork.TheMarchéduFilmisthemostimportanteventintheindustryandtheleadingmeetingplacefor10,000filmprofessionals,including3,200producers,2,300theatricaldistributors,1,500salesagentsand790festivalprogrammers.CannesFilmFestivalistheleadingglobaleventfortheFilmIndustryandisavibrantmustattend12-daybusiness-to-businessevent.AtCannes,fortheIndiancompaniesthereisanopportunityforpresentingadiverserangeofIndianShootingLocaleandco-productioncapabilitiestotheforeignbuyersaswellastheForeignFilmMakers.This importantfestival allowsaspaceforindependentfilmmakersandmakersofdocumentariesandshortfilmstoshowcasetheirfilmsandfindbuyersanddistributorsevenwhentheyarenotbackedbybigproductionhouses.Itissaidthatalaunchatthisfestivalcanreallymakeorbreakafilm–itcanreallychangeadirectororaproducer’slifealso.B2Bmeetingswereheldwithproducers,distributors,organisersoffilmevents,filmcommissionsofdifferentcountriesandmostimportantlyorganisations/agencieslookingatco-productionthroughidentificationofsomemajorprojectsinIndia.

SomeofthevisitorswithwhomSEPChadadetaileddiscussionandmeetingsareasunder:1. JuliaDuarte,ExecutiveManager,BrazalianFilmpromotion2. ChenchihTan,Festival&Presscoordinator,OverseasMarketDepartment,TaiwanFilmInstitute3. SerenaMazzi,PromotionofItalianContemporaryCinemaAbroad4. MarianNovaroHueyo,InternationalAffairs,INCAA5. SheiladeLaVarende,Director,InternationalPromotion,Telefilm,Canada6. ChrisKIM,Manager,KoreanFilmCouncil7. LucyQin,Director,AmericanDept.ChinaFilmPromotionInternational8. YaneeSrimeechai,DepartmentofInternationalTradePromtion,MinistryofCommerce,TheRoyalThaiGovernment

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5.3 Interactive session of Hon’ble Minister of Commerce & Industry, Government of India with the High Commissioners/Ambassadors of African Countries at Le Meridian Hotel, New Delhi on 20th May, 2015

ToshareinformationaboutthespecialanddifferentialtreatmentinservicesbeingprovidedbyIndiatoLDCsanddiscussotherissuesofmutualinterestinservicestrade,DeptofCommerceandSEPCorganisedaninteractivesessionwithAmbassadorsof43LeastDevelopedCountrieson20May2015atHotel LeMeridien,NewDelhi. Mrs.NirmalaSitharaman,Hon’bleMinisterforStateofCommerce&Industry,GovernmentofIndia,wasthechiefguestonthisoccasion.

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ThiseventgaveusanopportunitytointroducetheLDCstoIndia’shealthcareportal,www.indiahealthcaretourism.com,whichwaslaunchedbythePrimeMinister,ShriNarendraModion23April,2015onthesidelinesofthefirst‘GlobalExhibitiononServices’.TherewaskeeninterestintheportalwhichwouldbeextremelyusefulfortheresidentsofSouthAsia,AfricaandWestAsiawhoseekhealthcareservicesinIndiaandwishtotraveltoIndiaforvariouskindsofmedicalprocedures.ThefilmonmedicalvaluetraveltoIndiawasalsowellreceived.However,manyoftheAmbassadorsraisedtheirconcernsontoutsandcommissionagentsworkingforvarioushospitalswhohavebroughtsomeamountofdisreputetothemedicalvaluetravelindustryinIndia.Acommitteehasbeensetuptoidentifyhowasystemofaccreditationandstandardscanbedevelopedforgenuinemedicaltravelfacilitator.

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5.4 Interactive Workshop - ‘Export Potential of Health and Medical Services – Opportunities and Challenges’, Bangalore (May 28, 2015)Thework-shopheldatBangalorewasthefirstinaseriesofsectoralworkshopsindifferentstates.

Theprogrammewasstructured into5sessions: the InauguralSession,TechnicalSession;SessiononCommerceMinistryPerspectives;SessiononPresentationsandlastlytheSessionon“WayForward”andtheValedictorySessioninamannerthatenabledspeakerstodiscussissuesrangingfromchallengesfacedbyIndiaandsustainabilityofourcomparativeadvantageinthefaceofsuchchallenges;standardsandskillinginservicesandondomesticandexternalconcernsfacinghealthcareservicesexports.ThesessiononCommerceMinistryperspectivespresentedanoverviewandactivitiesoftheMinistryofSkillDevelopmentandthatofKSIDConAyurveda.ThesessiononpresentationsincludedaperspectiveonexportsofdentalcareandactivitiesoftheIDA;onAyurvedaasascientificsystemofmedicine;apresentationbyFICCIonAdvantageHealthcare-India-2015andlastly,onthehealthcareportalwithfocusonitsinformationcontentandonnavigatingtheportal.

In the SpecialAddress, FormerAdditional Secretary, Shri J.S.Deepak, spoke about the growth of the services sector, itscontributiontoGDP,anditsincreasingshareintradeandinvestment.Medicalvaluetravelisanimportant,emergingsegmentin thehealthcare sectorwhere India’sprimarycomparativeadvantage lies inquality&affordability. India’smedicalvaluetravelexportsaremostlytodevelopingcountriesinSouthAsia,Africa,andtheMiddleEast.IndiahaswitnessedaninfluxofpatientsfromthesevariousregionsandfromSAARCcountries,particularlyPakistan,AfghanistanandBangladeshandfromMyanmar,whomainlycomefororgantransplant,orthopedic,cardiacandoncologyproblems.Hestressedontheneedtopromotehealthcareservicesthroughreformsthatcanhelpfacilitatemarketaccess.ThereisanurgentneedtoenhancethequalityofhealthcareservicesbyworkingwithconcernedDepartmentsinordertoshowcaseIndiaasapremieredestinationforhealthcareservices.Quality,hesaid,isaforcemultiplierwhichcangetbusinessandfetchprofits.

HespokeabouttheplatformscreatedbytheDeptofCommercetopositionIndia’sservicesbeforetheglobalcommunityandabouttheinteractionsfacilitatedbytheMinistrywithvariousstakeholderstoidentifyregulatory/administrativechallengesandissuesthataremakingitdifficultforthehealthcaresectortorealizeitsfullpotential.HementionedspecificallyabouttheHealthcarePortalthatwaslaunchedbythePrimeMinister,asaone-stopinformationsourcethatwouldhelptreatmentseekersfromanypartoftheworldtogetinformationonandaccessmedicalcareinIndia.Hecautionedthemedicalcommunityabouttheactivitiesofsocalled‘healthtravelfacilitators’whoaretarnishingthepositiveimageofthecountryasapremierdestinationformedicalvaluetravelmedicalvisitorsclaimingtorepresentreputedhospitalandthereisanurgentneedtoconvertthehealthcareportalintoaplatformwhereprospectivepatientscanshoparoundforpackages,bookproceduresandmakepayments.

Intheinauguraladdress,ShriM.Lakshminarayanan,PrincipalSecretary,DepartmentofMedicalEducation,Govt.ofKarnatakaspokeabouthowtheDepartmentofMedicalEducationisstrivingtodevelophumanresourcesinallsphereswiththeaimtocurtailthegapbetweenthegrowingadvancementinthescientificandmedicalfieldandthedearthforspecializedexpertsinthemedicalandnursingfields.TheDepartmentalsocommunicatedseekingimprovementintertiaryandsuperspecialtyhealthcareservicesinKarnatakaandalsoashowtoprovideaccesstoqualityhealthcareservicestoallsectionsofsocietyanditsvision.

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5.5 Road Show “Advantage Healthcare India”, Mumbai at Hotel Lalit (June 10, 2015)

For thepromotionofHealthcarePortal (www.indiahealthcaretourism.com) therewasapresentation tocreateawarenessaboutitssalientfeaturestotheIndianhospitalswhoarecateringtotheforeignpatientsbutarenotyetlistedintheaforesaidportal.

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The SouthernAfrican International Trade Exhibition is the biggest business and networking opportunities event in thecontinent, showcasingawide rangeofServicesandproducts that includesnon food retailproductswithspecial sectorsfeaturingtools,equipmentsandessentials,hardwareandbuildingsuppliesaswellashousewaresandhomewares,decoratingitems,interiordesigningitemsandmuchmore.Theeventthrowsopenanexclusiveplatformwheretherightkindofbuyermeetsthesellersandeachisentitledtoagalaaffairdedicatedtobusinessdevelopment.

“Inits22yearsofdeliveringbusinessopportunitiestonewandestablishedenterprisesalike,SAITEXhasgrownintooneofthemostsuccessfulandeffectivebusinessnetworkingplatformsintheworld,”saidMrJohnThomsonofshoworganisers,ExhibitionManagement Services. SAITEX is theultimate exhibition forfindingnewproducts and suppliers,makingnewbusinesscontacts,exploringnewmarketsandfindingnewcustomers.”

In2014,SAITEX hadparticipation from845companies from35countrieswhichexhibitedmore than4,000 itemsand15,000visitors.176foreigndelegationsattendedtheevent,from44countries.

SAITEX2015focusedonnewdevelopments,includingthestagingofthefirst-everEasternEuropeanandSouthAmericanpavilions.Theexhibitorprofile focusedonservicessectors, retailproductswithspecial sectors featuring tools,hardwareandbuildingsuppliesaswellashousewaresandhomeware,homeappliances,andconsumerelectronics.Thevisitorprofileincludedimporters,wholesalers,retailers,distributors,agentsandentrepreneurs.

Forthefirsttime,SEPCparticipatedjointlywithIndiaTradePromotionOrganization(ITPO)inSouthernAfricanInternationalTradeExhibition(SAITEX),2015heldon21-23June,2015atGallagherConventionCentre,Midrand,Johannesburg,SouthAfrica.

PARTICIPATING COUNTRIES IN SAITEX

SouthAfrica China Vietnam India GermanyBrazil Ukraine UAE France ZimbabweItaly Peru Belgium Taiwan SriLankaBelarus Estonia Swaziland Botswana MauritiusChile Poland Korea Pakistan TurkeyNamibia Indonesia Spain UnitedStates Iran

Mrs.RuchiGhanashyam,HighCommissionerofIndiainSouthAfricaalongwithMr.RandhirK.Jaiswal,ConsulGeneralandMr.NareshKumar,Consul(Commercial)visitedSEPC’sboothonfirstdayoftheeventandtheywerepleasedtoknowaboutSEPCandexpressedtheirinteresttoworkjointlywithSEPCforthepromotionofIndianservicessectors.

5.6 SAITEX 2015, Africa

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5.7 39th Dar-es-Salaam International Trade Fair, Tanzania Services Export Promotion Council (SEPC) participated in 39th edition ofDar-es-Salaam InternationalTrade Fair (DITF)organizedbyIndiaTradePromotionOrganizationofIndiascheduledtoheldfrom28thJunto8thJuly,2015.

TheprincipalobjectiveoforganizingparticipationintheeventwastoencourageandpromoteIndianexportsthroughjointventures,technologytransfer,marketingarrangementstobusinesspartnersinTanzaniaandbuildingastrongimageofIndianproductsintheAfricancontinent.

TheDar-es-Salaam InternationalTradeFairhasestablished itselfover theyears as thegateway to theEast,Central andSouthernAfrican Regions. The Fair is a one-stop-shop for reaching to countries such as Kenya,Uganda, Rwanda, theDemocraticRepublicofCongo,Zambia,Malawi,ZimbabweandBotswana.TheFairoffersan idealplatformtoshowcaseproducts/technology/servicesforthepromotionofbilateraltradeandinvestmenttoachieveobjective.

InaugurationofpavilionwasgracedbyHisExcellencyShriDebnathShaw,HighCommissionerofIndiainTanzaniaon30thJune,2015.Inaugurationceremonywasalsogracedbyotherdignitaries:

1)RepresentativesfromMedanta

2)RepresentativesfromApollo

3)RepresentativefromNABH-Dr.B.K.Rana

HisExcellencypointedoutthatIndiahasthepotentialtobetheleadingcountryforexportofMedicalTourismfromTanzania.Healsopointedoutthatalreadytherearemorethan15,000individualswhohavebeenvisitingIndiaformedicaltreatmentfromTanzania everyyear.Hepointedout that other sectors like education, architecture, logistics, and rest of theotherservicessectorsalsohavethepotentialofbeingtheprominentsectorofimportanceinTanzania.India’sEducationsectorhasbeenanimportantsectorinTanzaniawithMBBS&MBAfromIndiabeingoneofthemajorcourses,beingpreferredbystudents.

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5.8 Seminar - “Healthcare Portal in Dar-es-Salaam” in association with Indian High Commission in Tanzania

SEPC’sHealthcareportalwas introducedbytheDirectorGeneral, inthepresenceofHisExcellencyShri.DebnathShaw,HighCommissionerofIndiainTanzaniaandotherdignitaries,keyoffcialsandmediaperson.Theeventwasflagged-offbyDGwelcomingalltheindividualspresentduringthiseventfollowedbyaspecialaddressbytheHighCommissioner,afterwhichDGgaveadetailedpresentationonSEPC’sHealthcarePortalandhowitcanbenefitvariouspatientscomingtoIndiaformedicaltreatment.

Dr.OtiliaGowelle,theDirectorofHumanResourcesDevelopmentintheMinistryofHealthandSocialWelfare,onbehalfof thePermanent Secretary, addressed the gathering. Sheespecially thanked theGovernmentof India for its continuedcollaborationwiththeTanzanianGovernment.ShealsoinformedeveryonethatcurrentlytheyareworkingonMemorandaofUnderstandingwithsixhospitalsregardingprovisionofmedicalservicestoTanzaniancitizens.

Shealsosharedthestatisticsdetailsofpatientstravellingtovariouscountries,particularlytoIndia,fortreatment-Malignancy48(30%),Cardiovasculardiseases41(23.63%),Renal10(6.25%)&otherconditionsamountingto61(38.13%)asperJan–Mar2014Quarter,whichshowsthehighdemandforcareandalsoanopportunityforforeigninvestmentinthecountry

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5.9 Road Show - “Advantage Healthcare India”, Hyderabad ( July 10, 2015) & Chennai (August 12, 2015)ForthepromotionoftheHealthcarePortal(www.indiahealthcaretourism.com)therewasapresentationtocreateawarenessaboutsomesalientfeaturesoftheportalamonghospitalswhicharecateringtoforeignpatientsbutarenotyetlistedintheportal.

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5.10 Retail India Summit & Award Function 2015, KolkataSEPChasparticipatedinRetailIndiaSummitinKolkataheldfrom24thJuly2015whereICCalongwithRetailersAssociationofIndiaandKnowledgePartner,PwCorganizedthisRetailIndiaSummit-cum-1stICCRetailAwardson24thJuly2015atITCSonar,Kolkata.

At the inaugural sessionof theRetail India Summit,Mr.R.Chandrashekhar,President,NASSCOM,gavehis insightsontechnologyspaceandwhatitmeansforretailindustryinIndia.Hementionedthatmostofthedisruptionsorcataclysmicwavesintheretailindustryareduetotechnology.Theneedofthehouristoacceptthepowerfulandexcitingtechnologicalchangesbeingbroughtintotheretailindustry,understandingthemanddevelopingthesame.Itisaphenomenalopportunitytoadoptsuchmethodsandtorisetosuccess.

SpeakingattheICCRetailAwardsCeremonyorganizedbytheIndianChamberofCommerce,Mr.SadhanPandey,Hon’bleMinister,ConsumerAffairs,andGovernmentofWestBengalmentionedthattheorganizedretailmarketcaterstoonly20%ofacountry’spopulation.

Addressingthegatheringatthe1steverretailawardceremonyorganizedbytheIndianChamberofCommercetopromoteandencourageentrepreneursof the retail industryof India,Mr.BratyaBasu,Hon’bleMinister-in-charge,DepartmentofTourism,GovernmentofWestBengalmentionedhowthejourneyofIndianentrepreneurshasevolvedpostglobalization.HementionedthatnewthoughtsandcollaborativeideasfromretailerstodevelopthestateanditseconomyhavehelpedshapethefutureoftheIndianretailindustry.

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AWorkshopon‘ExportsofEducation&EntertainmentServicesfromIndia:Potential&Challenges’washeldinChennaion4thSeptember,2015under theChairpersonshipofCommerceSecretary,MinistryofCommerce& Industry,Smt.RitaA.Teaotia.TheworkshopheldwasorganizedbytheDepartmentofCommerce,MinistryofCommerce&Industry,theServicesExportPromotionCouncil(SEPC)andFICCI.TheworkshopfocusedonexportpotentialandchallengesintheEducationalandEntertainmentservicessectors.

Theprogrammewasstructured into5sessions: the InauguralSession,SessiononEducationServices,SessiononExportPotentialofAudio-VisualServices;SessiononPresentationsbyStateGovtsandlastlyaSessionon‘TheWayForward’andtheValedictorySession.SpeakersdiscussedissuesrangingfromchallengesfacedbyIndiaandsustainabilityofourcomparativeadvantageinthefaceofsuchchallenges;standardsandskillinginservicesandondomesticregulationsandexternalconcernsfacingeducationandentertainmentservicessectors.

Notedfilmpersonalities,Dr.KamalHaasanandMr.SubhashGhaiattendedthesame.

From State Government,the following participated:

MsSelviApoorva,SecretaryHigherEducation,GovernmentofTamilNadu

Ms.R.AnithaNandhinIFS,GovernmentofTamilNadu,PadmaBhushan

MrKedarnathAwati,ActingDean(FacultyofFilm),FTII

ShriJayeshRanjan,IAS,Secretary,DeptofInformationTechnology,ElectronicsandCommunications,Govt.ofTelengana

ShriRajendraKumarTiwari,PrincipalSecretary,IT&Electronics,GovtofU.P.

MrShailendraKumar,Director,MinistryofHealth

5.11 Interactive Workshop - “Exports of Education & Entertainment Services from India: Potential & Challenges”, Chennai

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5.12 Interactive Workshop - “Exports of Hotel and Travel Services & Professional Services from India - Potential & Challenges”, Jaipur

Aworkshopon‘ExportsofHotelandTravelServices&ProfessionalServicesfromIndia:Potential&Challenges’washeldin Jaipur on 11th September, 2015 under the Chairmanship of Joint Secretary,Ministry of Commerce & Industry, Shri.SudhanshuPandey, IAS.ThisworkshopheldatJaipurwasorganisedby theServicesExportPromotionCouncil (SEPC) incollaborationwiththeDepartmentofCommerce,MinistryofCommerce&IndustryandFICCI.TheworkshopfocusedonHotelandTourismsectorandProfessionalservicessectorssuchas;Accounting&AuditingandArchitecturalservices,theexportpotentialandchallengesfacedinthetwosectors.

Theprogrammewasstructuredinto5sessions:theInauguralSession,SessiononHotel&TravelServices:ExportPotential&Challenges;SessiononExportPotentialofProfessionalServices-Architecture,Auditing&AccountingServices:OpportunitiesandChallenges;SessiononPresentationsandlastlytheSessiononthe“WayForward”whereinthespeakerssharedthevisionforthethrustservicessectorsdiscussedinthemediumandlongtermandchalkedoutthewayforwardintermsofthestepsneededtobetakentoaddresschallengesandissueswiththeaimofharnessingopportunitiesthatlieahead;toassessthegapsinexistingprocedural/administrative/regulatoryareasandtoarriveataroadmapofreformsrequiredtomeetglobalchallenges.

TheinauguralsessionwasheldinthegraciouspresenceoftheJointSecretary,DepartmentofCommerce,Shri.SudhanshuPandey,Mr.RandhirVikramSingh, Secretary, IndianHeritageHotelsAssociation, FICCIChairman forRajasthanTourismCommittee,Mr.SarabjitSingh,MD,Travelite&ViceChairmanFAITH,Mr.JugalKishoreDerewala,Chairman,andMr.RiteshDerewala,ManagingDirector,FruitfulBuildconPrivateLimited.

TheotherdignitariescomprisedShriS.K.AgarwalIAS,PrincipalSecretary(Tourism)Govt.ofRajasthan,ShriAnilKumarChaplot,IAS, Director(Tourism), Govt of Rajasthan,Mr. Satish Soni, JointManaging Director,Maharashtra TourismDevelopmentCorporation(MTDC)andeminentspeakers includingMr.AshishGupta,ConsultingCEO,FAITH,Mr.SunilGupta,GeneralManager,ITCRajputanaSheraton,Rajasthan,CA.Mr.SanjeevMaheshwari,Chairman-AccountingStandardsBoard,ICAI,Mr.PremendraRajMehta,Member,ResearchCouncilofCSIR–CBRI&FormerPresident,CouncilofArchitecture,ProfArpitaMukherjee,ICRIER,Ms.RekhaGauravLongia,CharteredAccountant&ConsultantandMr.SanjeevSinghal,PartnerS.R.Batliboi&CoLLP.

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5.13 SAARC Trade Mart - 2 at Advantage Healthcare India - International Summit on Medical Value Travel, 5th - 8th October, 2015

SEPChadset-upa2ndEditionofSAARCTRADEMARTatPragatiMaidan,NewDelhi,concurrenttoAdvantageHealthcareIndia-2015.TheSAARCTradeMarthasfocusontheHealthcareservicesandopportunitiesforthesameinSAARCcountries,namely;Afghanistan,Bangladesh,Bhutan,India,Maldives,Nepal,Pakistan,SriLanka.ThepurposewastoprovideaplatformtoenhancestrategiccooperationandtodevelopsynergiesbetweenplayersoftheservicessectorinIndiawithothersSAARCcountries.

DuringSAARCTradeMart-2,thefollowingactivitiestookplace:

•B2BmeetingswithalltheSAARCdelegatesandwithothercountries’delegatesaswell.

•FromHealthcaresectorIndianhospitalsrenownedfortheirspecializedhealthcareserviceshadputuptheirrespectivestallsandhadB2Bmeetingwiththemedicalboards,healthministriesfromSAARCcountrieswhichwerealsohavingtheirrespectivecountrywiseboothsatSAARCTradeMart.

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List of SAARC Countries delegates participated in the event is as under:

AFGHANISTAN SAYEDMOHAMMADNAZARIMOPH,KABULAHMADJAWADOSMANIMOPH,KABULYARBAZHAMEDIMOPH,KABULMURTAZASAMEEMMOPH,KABULNOORULHAQYOUSOFZAIMOPH,KABULMIRABWAHEEDRAOFIMOPH,KABUL

BANGLADESH MDABDURROB,MINDSHAREGLOBALCONSULTANCYLTDNURULISLAMHASIB,BDNEWS24.COMDRKAMRULHASANKHAN,BANGABANDHUSHEIKHMUJIBMEDICALUNIVERSITYMDRAFIQULALAM,MEDITRAIN

BHUTAN MR.UGYENTASHI,MEDICALSUPPLIESPROCUREMENTDIVISION,MINISTRYOFHEALTHMrs.PRABHAKATEL,JIGMEDORJIWANGCHUCKNATIONALREFERRALHOSPITALMR.PENJORETASHI,BIO-MEDICALENGINEERINGDIVISION,MINISTRYOFHEALTHMR.RINCHENNAMGAY,MINISTRYOFHEALTHMR.SONAMJAMTSHO,DEPARTMENTOFMEDICALSUPPLIES&HEALTHINFRASTRUCTURE

MALDIVES Mr.MOHAMEDNIYAZ,ALLIEDINSURANCECOMPANYOFTHEMALDIVESMrs.HABEEBZEENATHALI,INDIRAGANDHIMEMORIALHOSPITALMr.ABBASMISBAAH,CHANNELNEWSMALDIVESMr.FATHUHULLAALI,STATETRADINGORGANIZATION Dr.MUKTIRAMSHRESTHA,B.P.SMRITIHOSPITAL

SRI LANKA KAHAPALARACHCHISARATHPREMATUNGE,SACHITRAHOSPITALS(PVT)LTDABEYKOONSMUDIYANSELAGENILMINIPRIYANTHABANDARA,DIGASIRIMEDICARE(PVT)LTDMOHAMMEDSALLYMOHAMMEDJABIR,MEDEIREPS(PVT)LTDANTONYNISHANTHAJAYAMANNE,HEMASSOUTHERNHOSPITALS(PVT.)LIMITEDOSHANDENZILLAKITHPEIRIS,HEMASHOSPITALSLINDAMULAGENIRAJDESHANTHASILVA,THELANKAHOSPITALSCORPORATIONPLC

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5.14 Conference - “Medical Tourism-Advantage Healthcare, Gujarat”, AhmedabadAconferencewasorganisedbyFICCIincoordinationwithGovernmentofGujarat(Tourism),MinistryofCommerce&Industry,GovernmentofIndiaandSEPC.

Mr.SJHaider, IAS,Secretary (Tourism),Dept.of Industries&Mines,Govt.ofGujaratgave thewelcomeaddress.Otherdignitariespresentduringtheconferencearementionedbelow:

•ShriSaurabhbhaiPatel,Hon’bleMinisterforTourism,Govt.ofGujarat

•ShriNitinbhaiPatel,Hon’bleMinisterforHealth,Govt.ofGujarat

•Mr.J.P.Gupta,IAS,CommissionerofHealth,Govt.ofGujarat

•ShriGRAloria,IAS,ChiefSecretary,GovtofGujarat

•Dr.VikramShah,Chairman,ShalbyHospitalsLtd

•Mr.RajivVastupal,Chairman,FICCIGujaratStateCouncil

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5.15 MAPIC 2015, CANNES, France Services Export Promotion Councilfor the first time organized “The IndiaPavilion” at 20th Edition of MAPIC2015,CannesFrance.

Ms. Jyoti Kaur, Dy. Director General,SEPC and Mr. Javed Ahmad, EventsExecutiverepresentedtheCouncil.

MAPIC is world’s biggest InternationalMarket for Retail Brands. MAPICprovides3daysofBusinessNetworkingOpportunity including exhibition,networking,conferencesandshowcaseawards. MAPIC is an internationalretail gathering for global retailersand developers. The three-day eventshowcasedthebestprojectsfromallovertheworldandacknowledgedthepremiuminnovativeandoutofleagueprojectsinvariouscategorieslikecityandshoppingcentres,factoryoutlets,leisureareasandtransitzones.Intheshowtherewasagatheringofalmost8,400+internationalparticipants,includingover2,400retailersand2,300propertydevelopersfor3daysofexhibition,conferencesandnetworkingeventstargetingalltypesofretailproperty.

InaugurationoftheIndiaPavilionwasgracedbyMs.BeatriceGravier,CommercialDirector,MAPICMarketfromReedMIDEM.

InaugurationCeremonywasattendedbyotherdignitariessuchas:

•Mr.DavidTelfer,CommercialManager,ReedMIDEM

•Dr.BKRana,JointDirector,NABH(QualityCouncilofIndia)

•MsJyotiKaur,DyDirectorGeneral,SEPC

•Ms.SapnaKiratne,CountryHead,ISGReedExpo,India

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InthisInternationalretailgatheringforglobalretailers,inordertoexposeexportersofservicesectortointernationalmarket,the India pavilion had participants fromHealthcare, Tourism, Entertainment, Education,Architectural and DistributionservicessectorasIndianBrandownersandalsoIndiandistributorswhowantedtotieupwithinternationalbrands/realestate.

AtIndiaPavilion,therewere32IndiancompaniesfromdifferentservicessectorshavingputintheirtablespaceunderIndiaPavilion at MAPIC 2015.

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5.16 CAHOCON 2016 - “Quality beyond Accreditation”SEPCparticipatedatCAHOCONwhichisanyearlyeventorganizedbyConsortiumofAccreditedHealthcareOrganizations(CAHO).ThisyearCAHOCON-2016wasorganizedon19thand20thMarch,2016atHotelLalitAshok,Bangalorewhere500+ delegates participated from accredited and non accredited hospitals and laboratories from different parts of the

country.Differentsessionsforhospitalsand laboratorieswere organized alongwiththeplenarysession.

This event created a learning platformwhere best practices were exchangedamongthehealthcareorganizationsonhow to sustain healthcare quality andstrategies which can take the qualitybeyond accreditation standards. Ina nutshell it was agreed by all thathealthcare quality accreditation is thebeginning of a journey for continuousqualityimprovementandpatientsafety.

The chief guest of the event wasPadam Vibhusan Dr. KrishnaswamyKasturirangan. There were over 40speakers from different hospitalslocatedindifferentpartsofthecountry

whoexpressedtheirviewonthetopicswithinthesphereofqualitybeyondaccreditation.AfewoftheeminentspeakerswereDrDeviShetty,DrKKKalra,MrAnilRelia,DrIrinaPapieva,DrAnupamSibbal.

From SEPC, Ms. Jyoti Kaur, Dy. Director General gave a detailed presentation on the healthcare portal (www.indiahealthcaretourism.com)whichisaone-pointinformationsourceandcovershospitalrelatedandtravelrelatedinformationinIndia.Therewerealsootherspeakersamongthevariousgovernmentsupported/governmentagencieswhoexpressedtheirviewon the importanceofhealthcarequality in medical tourism and aboutthe need for energy conservation inhospitals.Theseagenciesalsoinformedthe delegates about the support thatthey can provide to the healthcareorganizations.

Therewasaninteractivesessionwheretheparticipantsweregivenopportunityto clarify their doubts directly withthe CEO of NABH and Director ofNABL. This session highlighted manychallengestheaccreditedorganizationwere facing. The leaders assuredthe hospitals that they will be doingtheir best for the resolution of thechallenges.

Thesessionon the4theditionof theNABHstandardsalongwiththesessiononcommonnon-conformitiesduringNABHassessmentandtheirclosurewereveryinformativeandclarifiedthedoubtsofmanydelegates.Thesessiononthetechnologyandqualitygaveaninsightontheusageoftechnologyinimprovingquality,efficiencyandpatientsafety.

Theabstractswereinvitedfromalltheaccreditedhospitalsonthethemeofqualitybeyondaccreditation.Total86abstractswerereceivedoutofwhich10wereshortlistedforpaperpresentationandtop3gottheprize.ThepostercompetitiononthecareofvulnerablepatientsinassociationwithNABHwasalsowellperceivedbythehospitals.Total47posterswerereceivedoutofwhichtop3postersweregivenprizeattheevent.Theeventwasverymuchappreciatedbyallthedelegates.

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5.17 China India Corporate Dialogue, ChangshaSEPC inassociationwithNewDelhi-basedGlobalDialogueReviewquarterlymagazineorganised China IndiaCorporateDialogueinChangsha,China’scentralHunanProvinceon11th-12thApril,2016

OthersponsorsandorganisersweretheChangshaHighTechIndustrialDevelopmentZoneinpartnershipwiththeHunanProvincialCommerceBureauandtheHunanFederationofIndustryandCommerce.

TheDialogueaimedathighlightingChineseinterestininvestinginvarioussectorsinIndia.Thefocusareasofthedialoguewereinfrastructure,energy,telecommunications,tradeande-commerce,aswellasregulatoryandarbitrationmechanismsinIndia.

DignitariesfrombothcountrieswerepresentincludingMr.SailasThangal,ConsulGeneralofIndiainGuangzhou,China,andMrSalmanKhurshid,theformerExternalAffairsMinisterofIndia.

To promote the tourism between the twocountries,The China IndiaTourismCouncilwasformally announced by Mr Gao Yangxian, theDeputyDirectorGeneraloftheHunanProvincialgovernment’sTourismBureau.

Participants at the event included more than100 Chinese corporate companies and Indianlawfirmsandcorporates.Theparticipantshadopportunitiestohavebusinessinteractionswitha view to explore investment opportunities ineachother’scountries.

The Indian lawfirmswere Karanjawala&Co.,Luthra & Luthra Law Firm Offices, Trilegal,The Attorneys and Companies, while Indiancorporates includedOPGPowerVentures,TheLeela Group of Hotels andAnthem.Ms. AnkuKhannafromTheAttorneysandMr.LuthrafromLuthra&Luthraweresomeofthespeakers.

IndiandelegatesheadedbyMrSalmanKhurshid,formerExternalAffairsMinisterof India, weretakenonsitevisitsontheseconddayoftheevent

tothreeofChina’sprominentcompanies-Zoomlion,SinocareandBroadHomes,givingthemaperspectiveoncompaniesconsideredworldleadersintheirrespectivefields.

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5.18 Healthcare Trade Mart (Global Exhibition on Services 2016), Greater NoidaHealthcareTradeMart,aninternationalexhibitiononHealthcareServiceswasorganisedbytheServicesExportPromotionCouncilattheGlobalExhibitiononServicesinpartnershipwiththeDepartmentofCommerce&IndustryandCII.Theeventwasheldfrom21stto23rdApril,2016atHallNo.4,IndiaExpoCentre&Mart,GreaterNoida.ThemartprovidedaplatformtoenhancestrategiccooperationanddevelopsynergiesbetweenplayersofthehealthcareservicessectorinIndiaandothercountriesespeciallyinMedicalValueTravel.

RespectedPresidentofIndia,ShriPranabMukherjee,Smt.NirmalaSitharaman,Hon’bleMinisterofCommerceandIndustry,ShriRaviShankarPrasad,Hon’bleMinisterforCommunication&IT,Smt.RitaTeotia,CommerceSecretaryandotherseniorofficialsfromDept.ofCommercevisitedtheHealthcareMartaftertheinauguraleventofGES-2016on20April,2016attheIEMC,GreaterNoida.

HealthcareTradeMart2016wasconceptualizedwithaspecialvisiontodevelopaplatformtoenhancestrategiccooperationand synergiesbetweenplayersofthehealthcareservicessector in Indiaandothercountriesespecially inMedicalValueTravel.

TheHealthcareTradeMartwasinauguratedbyJointSecretary,ShriSudhanshuPandey,IASinthepresenceofDr.DeviShetty,Chairman&Founder,NarayanaHealthCity.HighCommissionerofLesothotoIndiawasalsopresent.TheInaugurationwasfollowedbythreeactivedaysofB2Bmeetingswhereinmanyjointcollaborationsinthemedicalvaluetravelsectorwerediscussed.

The Healthcare Mart was a huge success at GES 2016. The details of the Mart and the activities that followed are highlighted below:

TheHealthcareTradeMart had delegates fromAfrican, CIS,Middle East and SAARC countrieswhowere also allottedindependent9sqmboothspaceatHealthcareTradeMartnamely:

Bhutan Bangladesh Zimbabwe

Oman DRCongo Rwanda

Uganda Lesotho Yemen

Seychelles Kenya Ethiopia

Uzbekistan Tajikistan Turkmenistan

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The Composition of hosted foreign delegations was as follows:

• CEOsofleadingprivatehospitals

• Presidentsofmedicalassociations

• Headsofgovernmenthospitals

• SeniorgovernmentofficialsofMinistryofHealthwhoapprovecasesformedicaltravelabroad

• Medicalinsurancecompanyofficials

• Medicaltravelfacilitators

• Medicaltradejournalist

Inadditiontoabove,HealthcaredelegatesfromCambodiaandtheHealthOfficeofUSagencyforInternationalDevelopmentattheAmericanEmbassy,NewDelhialsovisitedforB2Bmeetings.85Indiandelegatesfrom20exhibitingHospitalsandAssociationsparticipated.ThiseventfosteredpartnershipintheareasofMedicalValueTravel.

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5.19 FDI Annual World Dental Congress 2016, Poznan, PolandSEPCorganisedIndiaPavilionatFDI Annual World Dental Congress 2016,Poznan,Polandheldon7th-10thSeptember,2016.SEPCforthefirsttimeorganisedIndiaPavilionatFDIAWDC2016atPoznan,PolandforthepromotionofIndiandentalhealthcarewhichformsmorethan10percentofthetotalIndianmedicaltourismservices.TheeventhadbeenorganisedinpartnershipwiththeIndianDentalAssociation(IDA).

TheparticipatingIndiancompaniesreceivedagoodamountofresponsebytheBuyers/VisitorswhovisitedtheIndiaPavilionfromPoland,Germany,UK,Canada,Ukraine,Sweden,Russia,Bangladesh,Australia,Canada,USA,SriLanka,Bulgaria,Belarus,Rome,Italy,CzechRepublic,France,Kenya,Spain,Hungary,Korea,Brazil,etc.

At FDIAWDC2016, therewas held a sessionof theWorldDental ParliamentwhereinMs. Sangeeta Saxena,DirectorGeneral, SEPCshareddetails about theDentalTourism in Indiaand roleofSEPC in thepromotionof the IndianDentalhealthcarewiththeaudience.ShealsospokebrieflyabouttheHealthcarePortalofIndia(www.Indiahealthcaretourism.com).SEPCcatalogueandFlyerscontainingtheinformationonHealthcarePortalwerealsocirculatedtothemembersoftheWorldDental Parliament.

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5.20 SEPC Mart - “Advantage Healthcare India, 2016”, Greater NoidaServicesExportPromotionCounciljointlywithMinistryofCommerceandIndustryandFICCIorganisedSEPC Mart (Healthcare Services)whichwasconcurrenttoAdvantageHealthcareIndia-InternationalSummitonmedicalvaluetraveltoIndiaheldfrom3rdto5thOctober,2016atIndiaExpoMartandCentre,GreaterNoida.

AttheMart,SEPChadinvited30foreigndelegatesandallottedafreeboothspacecountrywiseforconductingB2BmeetingswiththeotherparticipatingIndianHospitalsintheexhibition.

TheSEPCMarthaddelegatesfromAfrican,CIS,MiddleEast,SAARCandotherfocuscountriesnamely:1 ABAKILIKI 12 KANDY2 ACCRA 13 KATHMANDU3 ADDISABABA 14 KIEV4 AFGHANISTAN 15 KIGALI5 BHUTAN 16MALE6 BRUNEIDARUSSALAM 17MOMBASA7 CAMEROON 18MUSCAT8 DARESSALAAM 19 NAIROBI9 HANOI 20WATTALA10 HARARE 21 YANGON11 KAMPALA

Inaugural of SEPC Mart - Advantage Healthcare India 2016 by Sh.. C.K. Mishra, Secretary Ministry of Health and Family Welfare alongwith DG, Mrs. Sangeeta Saxena

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SEPCalsoallottedboothtotheHealthcareAssociationsofIndialikeCAHO,IDA,AHPI,CWMTSandICSIalongwiththeirmembers.

Thedelegateslistisasbelow:

NAME COMPANY DESIGNATION COUNTRY

1 DR.OGBAEMMANUEL MGBODOHOSPITAL MEDICALDIRECTOR ABAKILIKI

2 DR.SEREBOURFRANK GHANAMEDICALASSOCIATION GENERALSECRETARY ACCRA

3 DR.ZEWUDEWULETAW BLACKLIONHOSPITAL CLINICALSERVICEDIRECTOR ADDISABABA

4 DR.BURSSADANIEL FEDERALMINISTRYOFHEALTH

MEDICALSERVICEDIRECTORGENERAL ADDISABABA

5 MR.IBRAHIMKHAILABDULHANAN

AFGHANREDCRESCENTSOCIETY COORDINATOR AFGHANISTAN

6 MR.SAFIMUSBAHUDDIN KAISHAHEALTHCARE PRESIDENT AFGHANISTAN

7 MR.DORJIYANGLEY MINISTRYOFHEALTH PROCUREMENTOFFICER BHUTAN

8 MR.DORJIKINLEY MINISTRYOFHEALTH DEPUTYCHIEFPROGRAMOFFICER BHUTAN

9 DR.PGHJALIUDDINPGMDBAHRIN

BRUNEIMEDICALASSOCIATION PRESIDENT BRUNEI

DARUSSALAM

The CEOs Forum chaired by Ms. Rita Teotia, Commerce Secretary

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10 DR.HJMORISSYLVIANA MINISTRYOFHEALTH HEADOFPLANNINGSERVICES BRUNEIDARUSSALAM

11 PROF.LOUISRICHARDFIACRENJOCK

DOUALALAQUINTINIEHOSPITAL CENTRALHOSPITAL CAMEROON

12 MRS.CHHAYAPARUL TMJHOSPITAL DIRECTOR,CEO DARESSALAAM

13 MR.DAOTUANMINH NATIONALHOSPITALOFTRADITIONALMEDICINE MANAGER HANOI

14 MRS.MCNEILAGEHELEN PROHEALTHMEDICALAIDSOCIETY

PRINCIPALOFFICERANDPROMOTER HARARE

15 MRS.MHANDUMAJORY PROHEALTHMEDICALAIDSOCIETY GENERALMANAGER HARARE

16 DR.VANDERPUTTENJORIS KAMPALAHOSPITALLTD CEO KAMPALA

17 DR.KALANZIJOSEPH MINISTRYOFHEALTHUGANDA

PROGRAMOFFICER-UGANDANATIONALAMBULANCESERVICE KAMPALA

18 MR.KALULEMICHEAL INSURANCECOMPANYOFEASTAFRICA

HEADOFAGENCYLIFEANDMEDICALINSURANCE KAMPALA

19 DR.SABIITIJACINTA MINISTRYOFHEALTH COORDINATORBILATERALCOOPERATION KAMPALA

20 DR.RATNAYAKEASELA REVIVALMEDICALCENTRE

HEAD-MEDICALDOCTORINCHARGE KANDY

21 DR.JOSHIHARISH OMHOSPITAL&RESEARCHCENTRE(P)LTD MEDICALDIRECTOR KATHMANDU

22 MS.UDODTETIANA UKRAINIANASSOCIATIONOFMEDICALTOURISM UAMT KIEV

23 DR.RUDAKEMWAEMMANUEL

RWANDAMEDICAL&DENTALCOUNCIL PRESIDENT/CHAIRMAN KIGALI

24 MR.MAUSOOMAHMED INDIRAGANDHIMEMORIALHOSPITAL DIRECTORICT&PR MALE

25 DR.SHETHUDAYAN MOMBASAHOSPITAL SENIORORTHOPAEDICSURGEON MOMBASA

26 MOHAMMEDJAFFARMOHAMMEDABDULRAHIM MINISTRYOFHEALTH SENIORCONSULTANTPEDIATRIC

SURGEON MUSCAT

27 DR.WALAELIZABETH KENYAMEDICALASSOCIATION CEO NAIROBI

28 MR.PERERASHAMMITHARANGA

HEMASHOSPITALPVT.LTD.

BUSINESSDEVELOPMENTMANAGER WATTALA

29 MR.ZAWTHUREIN STARMEDCO.LTD. MANAGINGDIRECTOR YANGON

30 MR.MYONAINGZAW AVACOURTCO.LTD. DIRECTOR YANGON

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5.21 International Medial Tourism Exhibition & Conference (IMTEC), Dubai, UAEServices Export Promotion Council with the support from Ministry of Commerce & Industry and India Brand Equityfoundation(IBEF)organisedIndiaPavilionatInternationalMedicalTourismExhibitionandConference(IMTEC),Dubaiheldfrom9th-10thOctober,2016atDubaiInternationalConventionandExhibitionCentre,UAE.AtIMTEC2016,SEPC,ConsulateGeneralofIndiaandIBEFjointlyorganisedapressconferenceonMedicalTourisminIndia.Atthepressconference,followingdignitarieswerepresent:i) Dr.NareshTrehan,CMDMedanta-TheMedicityii) Mr.AnuragBhushan,ConsulGeneralofIndiaiii) Mr.K.Murleedharan,Dy.ConsulGeneralofIndiaiv) Dr.K.K.Kalra,CEO,NABHv) Dr.AshokDhoble,Hon.SecretaryGeneral,IDAvi)Mrs.JyotiKaur,DeputyDirectorGeneral,SEPC

ThePresscoveragegotahugeresponsefrommediaofMiddleEastandfromIndiaaswell.Someoftheglimpsesofthemediacoverageareasunder:1.GulfNews:IndiatargetsmedicaltouristsfromGulfregion2.GulfToday:Indiaemergesaspreferredhealthcaredestination3.ALPress:India’smedicaltourismmarketexpectedtoreachUSD$8billionby20204.PocketNewsAlert:India’smedicaltourismmarketexpectedtoreachUSD$8billionby20205.TravelDailyNews:India’smedicaltourismmarketexpectedtoreachUSD$8billionby20206.TourismBreakingNews-India’smedicaltourismmarketlikelytoreachUSD$8billionby20207.ETHealthWorld-IndianmedicaltourismindustrytotouchUSD$8billionby2020:GrantThornton8.Zawya-India’smedicaltourismmarketlikelytoreachUSD$8billionby20209.AlWatannewspaper-India’smedicaltourismmarketexpectedtoreachUSD$8billionby2020

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AtIndiaPavilioninIMTEC2016,tenleadinghospitalsofIndiaparticipatedbyputtinguptheirrespectivetablespaceandasperthefeedback,theyhavereceivedagoodamountofenquiriesfromthevisitors.IndianHospitals/HealthcareInstitutions/AssociationsparticipatedatIMTEC2016,Dubaiareasbelow:

1. Medanta-TheMedicity2. ApolloHospitals3. MaxHealthcare4. KeralaInstituteofMedicalScience(KIMS)5. PolakulathNarayananRenaiMedicity6. YashodaSuperSpecialtyHospital7. ManipalHospitals8. JupiterLifelineHospital9. AsterDMHealthcare10.SoukyaInternationalHolisticHealthCentre11.IndianDentalAssociation(IDA)12.FederationofIndianChamberofCommerce(FICCI)13.NationalAccreditationBoardofHospitalsandHealthcareProviders(NABH)

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Deputy DG, Ms. Jyoti Kaur presenting Healthcare portal in presence of Counsel General of India, Sh. Anurag Bhushan in Dubai

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5.22 BRICS Trade Fair, 2016, New DelhiSEPCparticipatedat the1stBRICS Trade fair held from12th-14thOctober,2016atPragatiMaidan, whichshowcasedabout20keysectors.Theseincludedaerospace,agro-processing,autoandautocomponents,chemicals,greenenergyandrenewables,healthcareandpharmaceuticals, railways, textilesandapparel, infrastructure, IT,engineeringgoods, tourism,gemsandjewelleryandskilldevelopment.

AtBRICSTradeFair2016,SEPChadprovidedatablespacetoitsmembercompaniesfromtheservicessectorsasmentionedbelow:• HealthcareServices • EducationServices• Hotel&TourismServices • ProfessionalServicesTheBRICSTradeFairwasaninteractivebusinessengagementandwasorganizedwithanobjectivetopromotetradeandinvestment opportunities amongst the participatingBRICS nations i.e. Brazil, Russia, India, China and SouthAfrica. 397companiesparticipatedattheBRICSTradeFairtoshowcasethecapabilityofeachoftheBRICSnationsintheidentifiedsectors.About910companiesparticipatedatvariousBRICSbusinessengagementsandnearly1,601Business-to-Business

(B2B) meetings took place overthreedays.TheBRICSTradeFairs,like theotherbusiness tobusinessInternational Trade Fairs was aunique platform for showcasingtechnologies, goods and services,exploring opportunities forbusinesses and entering intodialogues and discussions forjoint venture partnerships andcollaborations.It may be recalled that Indiaorganised the 1st BRICS TradeFairduring itsPresidencypursuantto the announcement made byHon’ble Prime Minister of IndiaduringtheBRICSSummitatUfa,in2015.ThePresidencyofBRICSwillmove to China in 2017.

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SEPCandFICCIwerethejointorganisersoftheHigherEducationSummit2016heldon10th-12thNovember,2016atVigyanBhawan,NewDelhi.AtHigherEducationSummit2016followingactivitiestookplace:•Conference:DeliberationsonpolicyroadmapandothertopicalissuesinHigherEducation

•Exhibition:More than150exhibitors fromtopof the line Institutionsshowcasing best practices to the global participants and explorecollaborations

•ReverseBuyerSellerMeet(RBSM)andB2BMeetings•FICCIHigherEducationAwards:Recognitionofqualityandexcellenceinhighereducationdelivery

•CEORoundtable:Exchangeofinformation,ideasandinsightsonhighereducationamongtopCEOs&roadmapaheadwasdrawn.

•MasterClasses:Focuseddiscussionon topical issuespertinent to thesector

•Poster Presentation: A theme based competition for professionals /post-graduate students to creatively share their know-how with thedelegates

•NetworkingDinnerandLunches:Informalinteractionsamongimportantstakeholders

•DelegateParticipation:Footfallof1000plusnationalandinternationaldelegateswhich included300plus international delegates frommorethan65countries

•CampusVisits:Onthelastdayoftheexhibitioni.e.on12thNovember2016,visitswereorganizedfortheforeigndelegateswhoshowedtheirinteresttovisittheparticipatingInstitutes’campus.

Deliberations on policy roadmap and other topical issues in HigherEducationweredoneattheCEO’sroundtablemeetingwhichwaschairedbySmt.RitaTeotia,CommerceSecretary,DepartmentofCommerce,Govt.of India.More than1000national and international delegates includingIndian and foreign University Presidents, Vice Chancellors and Deansparticipated.Participationfrom60pluscountriessuchasEU,UK,Canada,USA,Africa,MiddleEast,SAARC,CISetcmadetheeventahugesuccess.Indian subcontinent has emerged to be a global magnet for aspiringlearners,andarolemodelforhigh-qualityaffordableeducationalsystems• Indian higher education institutions are governed by the higheststandardsof ethics andaccountability,withevery singleoneof thembeingpeer-reviewedandaccredited

• India is among top 5 countries globally in cited research output, itsresearch capabilities boosted by annual research and developmentspendstotallingoverUS$140billion

• Indiaisinthefourthcycleofitsresearchexcellenceframework,withatleasta100ofIndianuniversitiescompetingwiththeglobalbest

• India is the single largest provider of global talent, with one in fourgraduatesintheworldbeingaproductoftheIndiansystem

• Inthelast20yearsalone,6IndianintellectualshavebeenawardedtheNobelPrizeacrosscategories

• India is a regional hub forhigher education, attractingglobal learnersfromallovertheworld

• ThecountryhasaugmenteditsGERto50%whilealsoreducingdisparityinGERacrossstatesto5percentagepoints

5.23 Higher Education Summit, 2016 - A Global Conference & Exhibition, New Delhi

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• SEPCparticipatedinthe10thFilmBazaarconcurrentto47thInternationalFilmFestivalofIndia(IFFI),Goa,heldfrom20-24November2016atGoa,whereinfromSEPCMrs.SangeetaSaxena,DGandMrs.JyotiKaur,DeputyDGattendedthe same.

• FilmBazaar2016wascreatedandorganisedbytheNationalFilmDevelopmentCorporation,itiscountedasSouthAsia’slargestfilmmarketanditsaplatformspeciallycreatedtostrengthentiesbetweenInternationalandSouthAsianfilmfra-ternities.ThemainfocusbehindtheFilmBazaarwastodiscover,supportandshowcaseSouthAsiancontentandtalentinfilmmaking,productionanddistribution.Alongwiththis,thebazaaralsofacilitatedthesalesofworldcinemaintheSouthAsianregion.Thisyear,FilmBazaarhasreceivedovera1,000international,aswellasdomesticdelegatesfromover35countries.

State Participants at NFDC Film Bazaar 2016:• Gujarat •Jharkhand• Maharashtra •Telangana• Rajasthan •Karnataka• MadhyaPradesh •Chhattisgarh

Film Office• TherewerefilmofficesatNFDCFilmBazaar2016,wherethebasicobjectiveoffilmofficeswastoconnecttheTourismbodiesandFilmCommissionswithparticipatingfilmmakers from Indiaandabroad.Theofficeprovidedaplatformtoshowcaselocationandincentivesthatwouldbenefitboththecountryandthefilmmakers.

• NFDCFilmBazaar,wasinauguratedbytheHon’bleMinisterofInformation&Broadcasting,ShriVenkaiahNaidualongwithMr.RameshSippyandMs.KiranJunejawhowerepresent.

5.24 NFDC Film Bazaar, 2016, Goa

Audited Annual Accounts of SEPC for FY 2015-16

Membership Statistics of SEPC for FY 2015-16

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SEPC Membership Service Sector wise

S No. Service Sectors Total Members1. Healthcareservicesincludingservicesbynurses,physiotherapistandparamedicalper-

sonnel211

2. EducationalServices 813. EntertainmentservicesincludingAudio-VisualServices 1214. ConsultancyServices 2045. ArchitecturalServicesandrelatedservices 176. DistributionServices 447. Accounting/AuditingandBookkeepingServices 318. EnvironmentalServices 59. MaritimeTransportServices 15010. AdvertisingServices 2411. MarketingResearchandPublicOpinionPollingServices/ManagementServices 1912. Printing&PublishingServices 2013. LegalServices 3114. HotelandTourismrelatedServices 1,660

Total 2,618

SEPC Membership Statistics

69

SNO. STATES MEMBERS1 Delhi 6222 Maharashtra 6163 Tamil Nadu 2334 Karnataka 2275 Kerala 1566 Gujarat 1267 Rajasthan 1128 Andhra Pradesh 1079 West Bengal 7910 Haryana 5811 Goa 5012 Punjab 3813 Chandigarh 3614 Uttar Pradesh 3315 Puducherry 1816 Jammu & Kashmir 1517 Telangana 1418 Uttrakhand and Uttranchal 1319 Madhya Pradesh 1320 Chhattisgarh 821 Himachal Pradesh 822 Jharkhand 823 Daman 624 Assam 525 Bihar 526 Orissa 327 Meghalaya 228 Sikkim 129 Others 6

Total 2,618

SEPC Membership State Wise

71

Central Governing Council Members of SEPC

72

Chairman

Vice Chairman

Director General

Dr. Naresh TrehanChairmanServicesExportPromotionCouncilC/o.Medanta–TheMedicitySector-38,GurgaonHaryanaE-mail:[email protected]

Mr. Vivek Nair,Vice-ChairmanServicesExportPromotionCouncilC/oM/s.HotelLeelaVentureLimitedTheLeelaKempinskiSahar,Mumbai–400059E-mail:[email protected]

Ms. Sangeeta Saxena Director General ServicesExportPromotionCouncil3rdFloor,NCHFBuilding,SiriFortInstitutionalArea.AugustKrantiMarg,NewDelhi-110049

Dr. Lalit Bhasin,M/s. Bhasin & Co. Advocates10,HaileyRoad,10thFloor,NewDelhi–110001E-mail:[email protected]

Mr. Ajay Singh Deol DirectorM/s.SunnySoundsPvt.Ltd.SunnyVilla,4thFloor,GandhiGramRoad,Mumbai–400049,MaharashtraEmail:[email protected];[email protected] Mr. Maneck E DavarDirectorM/s. SPENTA Multimedia Private Ltd.2ndFloor,PeninsulaSpenta,MathuradasMillCompound,N.M.JoshiMarg,LowerParel(W),Mumbai–400013,MaharashtraE-mail:[email protected]

Mr. Sunil H. TalatiM/s. Talati & TalatiAmbicaChambers,Nr.OldHighCourt,Navrangpura,Ahmedabad–380009E-mail:[email protected]

Mr. Badrinarayanan,M/s. Manipal Academy of Higher EducationADeemedUniversity,UniversityBuilding,MadhavNagar,Manipal,UdupiDistrict,Karnataka–576104E-mail:[email protected]

Mr. Anoop Kumar Sharma,Director and CEO,M/s.EssarShippingLtdEssarHouse,5thFloor,11.K.K.Marg,Mahalaxmi,Mumbai–400034,MaharashtraE-mail:[email protected]

Mrs. Usha ThomasAVP FinanceM/s. Ayoki Fabricon Pvt. Ltd.137&139AkshayComplexDholePatilRoad,Pune-411001E-mail:[email protected]

Mr. Sanjay GulatiDirectorM/s.GMRInfrastructureLimited25/1,SKIPHouse,MuseumRoad,Bangalore–560025,KarnatakaE-mail:[email protected]

Mr. Raj Kumar Gupta,M/s. UEM India Pvt. Ltd. 2ndand3rdFloor,Tower-B,WindsorITPark,A-1,Sector-125,Noida-201301,UttarPradeshE-mail:[email protected]

Industry Members

Mr. Anup Wadhawan Additional SecretaryDepartmentofCommerceMinistryofCommerce&IndustryUdyogBhawan,NewDelhiE-mail:[email protected],[email protected] Mr. A.K. Jain,Director (BIS, Publicity),MinistryofConsumerAffairs,Food&PublicDistribution,DepartmentofConsumerAffairs,RoomNo.456-B,KrishiBhavan,NewDelhiE-mail:[email protected]

Govenment NomineesMr. Abhinav Gupta,Deputy SecretaryMinistryofShippingRoomNo.413,4thFloor,TransportBhavan,1,ParliamentStreet,NewDelhi–110011Email:[email protected];[email protected]

Mr. Abhay KumarDeputy Economic Advisor,MinistryofEnvironment,ForestandClimateChange,IndiraParyavaranBhavan,JorbaghRoadNewDelhi-110003E-mail:[email protected]

(Set up by Ministry of Commerce and Industry)Third Floor NCHF Building, 6A/6, Siri Fort Institutional Area,

August Kranti Marg, New Delhi - 110049Email: [email protected], Website: www.servicesepc.org

Tel: +91 11 41046327-28-29, +91 11 41734632

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