Services offered by Canadian Forces Morale and Welfare Services (CFMWS)

Presentation at the National Defence Comptroller’s Conference Ottawa, 4 February 2015

Commodore Mark B. WatsonDGMWS

• Introduction• Organization and background• Vision• Programs, services, and initiatives

2

Agenda

• Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”– Number varies due to casual employment,

esp. in summer– 2,125 full time, 1,066 part time, 2,395 casual– 40% CAF affiliation (Retired and/or Family)

• 253 Canadian Armed Forces members• 153 National Defence public servants• 1,000 at MFRCs (locally employed)• Plus many, many volunteers

3

Defence Team – Morale & Welfare

CFMWS 5,600 to 6,000 Employees

Canadian Coast Guard

Canadian Security Intelligence Service (CSIS)

Citi Bank

Nav Canada

4,500

3,311

5,000

5,000

4

Defence Team – Morale & Welfare

Organizational View

5

CFMWS Delivery Model• Managing Director NPP

– Overarching role for NPP • delivered through NPP Accountability Framework• NDA mandate – benefit serving and retired CF members and dependents• TB Assigned mandate “DND Good Employer Responsibilities” (1969)• Department assigned mandate – ASD 1996

• CEO Staff of the NPF, CF– FAA Schedule V, part of the Federal Public Administration– NPF Pension Plan and Group Benefit Plan

• Director General Morale and Welfare Services – CMP Level 2– Delivered through the Public Accountability Framework– MFSP Program through Fund C108– PSP Programs designed as ASD by VCDS 3/96 funded through Fund C109– Casualty Support Management funding through operating budget– DEM funded through Fund C134

6

Public Support to MW ProgramsAPS 110 – “May” Versus “Shall”

• Dec 07 - NPP Board in Dec 07: – The NPP Board directed that there is no provision for NPP to

make up Public funding shortfalls

• Dec 12 – CDS (Foreward to CFPFSS Strategy): – NPP is not to be expended to off-set Public funding reductions

without the CDS’ authority

• If BComd does not provide Public support, then the program must cease

• If BComd reduces the Public support, then the activity must be adjusted to meet new support level

7

NPP Accountability Framework• NPP is not part of DND

• “Administrative constructs” created by either the CDS or by Base, Wing, or Unit Commanders

• NPP orgs are legally, “Her Majesty in right of Canada”, as represented by the CDS/CO in his/her NPP capacity through (name of organization)

• Implications – deal with the private sector as Her Majesty; deal with the Crown through MoUs or SLAs; cannot enter into a contract with the Crown “public”

• Provides flexibility for the Chief of Defence Staff to dynamically respond to MW Services requirements while maintaining rigorous accountability

8

NPP Accountability Framework (cont’d)• National and local governance

• CDS Delegation of Authorities for the Financial Administration of NPP supported by a requirement to pass a NPP Certification Course

• NPP Letter of Financial Management Attestation

• NPP Contracting Policy

• NPP Travel and Relocation Policy

• Accounting Policy, Sponsorship and Donation Policy, etc….

• National entities are externally audited

• CRS is responsible for the audit of NPP within the CF

• Compliance and Assurance Team

• Consolidated Insurance Program

• NPP Fraud Prevention Handbook and Questionnaire

9

• Full governance assigned to CDS• Authorities delegated to DGMWS as Managing

Director of NPP• NPP Board serves as an advisory board:– Provides stakeholder input to CDS– Strategic plans, policies and direction– NPP investments– Approval of audited financial statements

• NPP Board and AFC engagement is key– NPP is a “Chain of Command” responsibility

10

NPP Governance

$4.11M

11

(FY 13/14)

Operational Funding

Fiscal ResourcesNPP net worth / publicly funded expenditures FY 2013-14

12

Public Funds

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:

One Community, One Million Strong

13

My Vision

One Community, One Million Strong

Serving Members (Reg. & Res.) 130K

Families of Serving Members 144K

Former Members 595K

Dependants of Former Members 350K

Other Eligible Members 150K

1 MILLION

14

“Comptroller” from a functional perspective

• Key role is providing advice to the chain of command in regard to:

– appropriate use of NPP

– sustainability of NPP operations (based on a specified Public/NPP share – no authority to use NPP to offset a Public responsibility)

– public Support to NPP

– support the requirement for additional training and education through various means to mitigate erosion of NPP knowledge

– elimination of unregulated activities

– proper use of NPP representational expenses

– ensuring that CANEX First Right of Refusal is respected

15

Hot topics for Comptrollers – NPP Perspective

• Implementation of the NPP Accounting Information System “PROPHET” scheduled to launch 1 April 2015

• Reserve Project (to bring CFMWS services to Reserve Units)

• NPP Funding Distribution to Bases - CANEX/SISIP Dividend

• Charitable Status and NPP Organizations

• Reduction in Public Support by SSC (we have not been spared)

• Sponsorship and Donation

16

Comptrollers – NPP Ambassador

• We need you to promote our shared Vision of “One Community one Million Strong”

• We need you to promote that a public dollar toward Morale and Welfare/NPP is a dollar well spent – breakdown barriers the sustainability of Morale and Welfare/NPP is at stake

• We need you to promote that a purchase at CANEX or at SISIP represents an investment in NPP with a return to the community

17

Comptrollers – NPP Ambassador

• We also need you to remind stakeholders that significant savings were harvested back in 1996 when CFPSA was created – this included the conversion of military positions to NPF employees. These NPF employees are now delivering the Public Morale and Welfares Programs that otherwise would be delivered by military members. Central funding for these NPF employees is within CMP baseline. According to VCDS 3/96, all other local costs are a local public responsibility

18

Morale and Welfare Services Directory

Choose the description that best matches you from the list of categories.

View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.

Answers one simple question: What services are available to YOU?

19

Visit: www.cfmws.com/YourServices

PSP by the numbersFitness• 94,527 FORCE evaluations (as of 31 March 2014)• 8 Regional Adapted Fitness Specialists supporting

over 500 JPSU clients

Human Performance• 1,534 CAF Personnel took part in the development

and validation of FORCE• Nearly 5,000 surveys administered to better understand

what could help CAF Personnel get more active

Health Promotion• 3,900 courses offered• 23,600 participants

Sports• Over 20,000 Intersection sport competitors• 91 Regional competitions – 3,500+ competitors• 18 National competitions – 1,800 competitors

Recreation and Speciality Interest• 6,000+ Recreation activities • 100,000+ Recreation participants • 325 DND facilities involved

Messes• 175 Reg Forces Messes• 280 Res Forces Messes

Newspapers• 250,000 readers• 85,000 copies distributed

Golf• 14 locations across Canada

Community Gateway Website• 139,000+ monthly visits• 328,000+ page views

20

PSP – FORCE

Visit: www.cfmws.com/forceprogram

21

PSP – DFIT.CAIntroduce Reactive Interface and Mobile Site

(Fall 2014)• Focus on fitness

required for operations

• Exercise Prescription for FORCE Evaluation

22

Access to:

• Golf: 14 locations across Canada and 7 social clubs using civilian courses

• Marinas and Sailing: 8 locations

• Campgrounds & Cabins: 5 locations

• Rod and Gun Clubs: 7 locations across Canada

• Horseback Riding: 4 locations across Canada

• Curling: 7 locations across Canada

• Skeet Shooting: 5 locations across Canada

www.cfmws.com/en/AboutUs/PSP/specialtyinterest 23

PSP Specialty Interest Activities

24

Commercial Services SISIP Financial Services

• Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;– 140,351 lives insured under SISIP plans ($29.034B in coverage, $44.3M paid to beneficiaries)

– 94,420 members protected under LTD ($138.85M paid out when combined with the VRP)

• Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service;

• Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,344 clients in 2013 with assets of $292.8M invested);

• Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,421 clients in 2013 with $137.8M invested);

• Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;

• Personal Financial Management Education – courses for recruits and officer cadets.

Comparative costs:SISIP Financial Services Industry Standard

Financial Planning(No commission)

• $6 - $12/month (depending on rank)

• Includes one free income tax return

• Approximately $100/hour 1 or 1% - 3% of assets under management2

• $59 for one basic income tax return3

Financial Counselling(Confidential)

Free • Approximately $1204 / session or enrollment

• Fee of 15% of total debt + monthly charge of $50 + cancellation fee5

Insurance($100,000 in coverage / 25 year old male / non-smoker)

$6/month • Varies $11 - $13 /month6

1 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block

4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.

25

Commercial Services SISIP Financial Services

26

Commercial Services CANEX

• Operates 39 Outlets on Bases/Wings across Canada– 10 Retail– 8 SuperMarts (2 with petroleum)– 18 ExpressMarts (5 with petroleum)– 2 Grocery– 1 LiquorMart

• Sales of $130M in FY 13/14

• Over 3.95M customer transactions annually

• 180 Concessions offering additional goods/services

27

Commercial Services CANEX

• No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)

• National vendor partnerships: Tim Hortons, ARAMARK (Food Services), OK Tire, Pizza Pizza, Subway

Initiatives:• CANEX.ca - Online Sales/E-retailing– Launching an online E-retailing

platform this Fall to augment existing store operations

• TACTIX Boutiques with Kit Shops and Pride of Association merchandise

– Elite line of clothing and accoutrements

24 Integrated Personnel Support Centres across Canada:• Personnel support through multi-disciplinary staff and linkages to VAC,

SISIP, PSP, MFRC and Base/Wing agencies• Responsive to Commanding Officers

Return to Duty Program: 895 personnel on the program, 657 personnel assisted in their transition, and 208 personnel returned to full time duty. National Return to Duty averages: approximately 24% (FY 2013-2014)

Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through Funds

Peer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)

Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year

28

Joint Personnel Support Unit (JPSU)

Posted

Supported (not posted)

Posted to JPSU 1,739Supported by JPSU

(but not posted)4,037

Total 5,776

29

Personnel currently being tracked by JPSU

Joint Personnel Support Unit (JPSU)

30

Transition Services • National Coordination of all Career Transition activities:

– Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars– Career Transition Workshops– Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling.

• Liaise with other organizations: VAC, ESDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.

Canada Company – Military Employment Transition (MET) Program A one-stop self-directed web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF/VAC. Includes Corporate Canada employers, Entrepreneurship, Education, Franchising opportunities and transition tools for members and employers.

137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

• Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation

• Prospect: Forces @ Work: Sustainable Job Placement Pilot Project• H2H: Helmets to Hardhats• Association of Canadian Community Colleges (ACCC)• The Canadian Franchise Association: Military Veterans Program • Forum for International Trade Training (FITT)

In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:

• Vocational Rehabilitation Program-Serving Members (VRPSM)• Priority Hiring-Public Service• Integrated Transition Plan

31

Transition Services

To contribute to the well-being of military families, enabling a mission-ready force that protects Canadians and Canadian interests across the country and around the world.

Military Family Services manages:

•Military Family Services Program, including funding and oversight of Military Family Resource Centres

•Family Information Line and www.familyforce.ca

•Children’s Education Managements, including the education compensation and benefits requirements of military members with children

•Issues that arise and affect military families as a result of conditions of service of serving personnel

32

Military Family Services

Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk)

•Mental health support

•Child care

•Access to health care

•Spousal employment

33

Military Family Services

• Community integration

• Transition support

• Education transitions

• Special needs of loved ones

34

Military Family Resource Centres – On Base, In Person•32 in Canada, with programs and services in the United States and Europe•Third party, non-profit organizations located on Bases/Wings/Units or through outreach programs•Provide services in both official languages

Family Information Line (FIL) – Informed, Connected and Supported•1-800-866-4546 – Now 24/7 service, confidential, bilingual, information and supportive counselling •1642 calls made to the FIL, 3769 calls to the automated system that has deployment information (2013)

www.FamilyForce.ca – For and about Canadian military families•A portal to all MFRCs for local information, useful general information of interest to all Canadian military families•387,294 visits to the FamilyForce site, 242,253 total unique visitors (2013)

Military Family Services

• Military Families Fund− > 2,000 members annually receive individual/program support

• Soldier On Fund− Physical fitness supported for > 900 ill/injured members

• Hospital Comforts Fund− ~300 serving members annually receive support in hospital

• Operation Santa Claus− Deployed members (~2,600) receive a holiday gift package

• Boomer’s Legacy− “Helping our Soldiers Help Others” at home and abroad

35

Support Our Troops Programs

Examples:• Army Run: Generated almost $1M in funds for the MFF and Soldier On during the

past 4 years (2011-2014)

• Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF

• Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.

• Honourable PM Stephen Harper – History of Hockey book: Released Fall 2013, all proceeds to MFF.

• Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.

• Canadian Tire Corporation: Donated $150K in sports equipment to support Base/Wing Recreation Programs

36

Support Our Troops Program

• Supports former and currently serving members with a mental or physical injury/illness to adopt an active lifestyle through sport and recreation

• Over $2.3M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;

– train with and compete against soldiers with similar injuries and illnesses from other nations; and

– push their physical and mental limits through participation in regional and national sporting events.

• $3.5M has been raised by donations from Canadians, corporations and other organizations

37

Soldier On Fund

Soldier On Program Forecasted Major Events 2015

38

• Soldier On National Ski Camp (Mt Washington, BC) – Feb• 3rd Annual Allied Winter Sports Camp (Whistler, BC) – Feb• Soldier On Taekwondo Camp (Edmonton, AB) – Mar• Soldier On Cycling Camp (Montreal, QC) – Apr• Saddle Up Soldier On – RCMP (Ottawa, ON) – May• Soldier On National Golf Camp (GTA, ON) – May• UK Help for Heroes Big Battle Field Bike Ride (FRA/UK) – Jun• Soldier On National Fishing Camp (New Brunswick) – Jun• St Andrews Legacy Golf (Scotland) – May/Jul/Aug• Soldier On Range Camp (Meaford, ON) – Sep• Canada Army Run (Ottawa, ON) – Sep• Soldier On Trek (AB/BC) – Oct• Soldier On Scuba (Halifax, NS) – Nov

Financial assistance in the form of low interest loans and/or grants:Minor Disbursement Program ($33K to 194 members)* Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being.

Education Assistance Loan Program ($1.9M to 476 members)*Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies).

Self Improvement Loan Program ($7.5M to 2,208 members)* Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc.

Financial Distress Program ($1.1M to 154 members)* Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for

assistance is $5,000 for a grant and $25,000 for a loan.

•Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators•Eligibility to make an application does not guarantee approval•Each request adjudicated against specific criteria before a decision is rendered

*data based on calendar year 2012

39

Canadian Forces Personnel Assistance Fund

• The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.

• In summer 2014, more than 570 children of military members enjoyed a complimentary week at Camp Maple Leaf, Muskoka Woods, and other camps across the country.

• The Military Families Fund has unwritten the cost of camp registrations.

40

SOT Summer Camps

• Launched in January 2012• Program is available to CAF members (former and currently

serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result

• Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico

• More than 150 CAF members/families have benefited from this program

41

Vacations for Veterans Program

• SOT programs / funds attracting significant contributions from Canadians– Individual donations of dollars and products / services– Proceeds from third party events– Contributions from events / campaigns held by charitable organizations

• e.g.: True Patriot Love, Canada Company and Wounded Warrior

• As number and complexity of events increases – There are greater demands for DND/CAF support– There is little adherence to policy provisions and– There are diminishing efforts to align with CAF priorities

• Some external organizations competing with internal NPP “charities”

42

NPP Outreach

SOT Program / Third Party Outreach

DGMWS is the CAF OPI:• Registering organizational events• Coordinating to avoid duplication and scheduling conflicts• Assisting in staffing requests for public support, military

equipment and/or personnel• Approving the use of any official logos and/or images within

their promotional materials• Assisting with senior CAF representation at key events• Concluding MOUs for complex relationships/partnerships• Providing feedback on the success of donations

43

Key relationship with BMO, Bank of Montreal • Personal Banking: Saves the current 10,000 members approximately

$1 million in banking fees every year

• Customized Mortgage Plans and Student Line of Credit: Highly competitive rates

• ABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you move

• SOT MasterCard: Contributed over $200,000 to morale and welfare programs and services since the inception of the Program

• Sponsorship: Army Run and many local programs

Canadian Defence Community Banking (CDCB)

44

• Official discount program of the CF• Members can save at more than 26,000 locations locally, nationally

and worldwide• Categories: Accommodations, Attractions, Entertainment, Dining,

Recreation, Services, Shops, Travel & Transportation, House & Home

CF R&R Club:

• Linked to US Armed Forces Vacation Club

• 3,500 accommodations in 80 countries starting at $369 USD per week

• Cruise lines, airlines, and 3,000 US golf courses

Visit: www.cfappreciation.ca

45

CF Appreciation Program

CF R&R Club – Examples:

Visit: www.cfappreciation.ca

Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD

Barnsdale Country ClubRutland, England

7 nights/$369 USD

Wyndham Ka'eo KaiKauai, Hawaii

7 nights/$369 USD

46

CF Appreciation Program

• Confirms that an individual is a member of our One Community – One Million Strong

• Provides access to MW programs, services and facilities

• Over 115,000 CFOne Cards issued

Multi-phased approach• Phase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF

Appreciation Program

• Future Phases: expanded to include access to select PSP programs and services; administration of mess fees, access to clubs and activities, as well as other MW services.

47

CFOne Card

Questions?

48