serving the digital enterprise – it’s time for it to evolve

Copyright © 2014 Dimension Data accelerate your ambition

Serving the digital enterprise it’s time for IT to evolve

Copyright © 2014 Dimension Data

In today’s world, technology is driving dramatic social and economic changes. Ready or not, almost every organisation is affected, and is adapting to this evolution by becoming increasingly digital.

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http://www.dimensiondata.com/Global/Latest-Thinking/Serving-the-digital-enterprise/Pages/Home.aspx


Digital client experience over price Relevance creates attention. If you can get the right information to the right client at the right time, you’ll win.

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Give it to me cheaper “Give it to me cheaper,” is the repeated instruction from leadership. So, this is where most of IT’s effort is spent, yet it’s not where the business sees real value.’

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Four types of IT divisions We see there are basically four types of IT divisions:

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1.  IT innovators

2.  Operational support teams

3.  Strategic partner IT teams

4.  Business leaders



Standard deliverables versus core competencies

The differences between operational support teams, and the more advanced strategic partners and business leaders are significant in terms of their core competency and focus

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Roadmap required Understanding where you business wants you to play is incredibly important and also changes over time. The challenge that many IT teams currently face is how to balance operating, optimising, and reducing the cost of IT, versus innovating and investing in new technology. The business expects both, but often resists changes that could enable the IT team to address both areas.

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Next steps for the CIO What happens once the CIO has worked with the business to develop an agreed joint vision? In order to move into the role of strategic partner or business leader, the skills required from IT would be more in the areas of architecture, governance, security, and business focus

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Addressing tough questions The CIO’s challenges remain constant: how to continue driving down costs, increase the ability to rapidly deliver new services to the business, and find the capital to reskill the team

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Astute partnering Partnering with the right people is as important as ever. Only hand over your current environment to a trusted expert that’s able to not only manage and optimise it, but also move it closer to some kind of cloud model.

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serving the digital enterprise – it’s time for it to evolve

Technology