SEMINAR PUSTKAWAN 2010SEMINAR PUSTKAWAN 2010Universiti Teknologi MARA (UiTM).Universiti Teknologi MARA (UiTM).

20 Februari 201020 Februari 2010Hotel UiTM Dungun TrengganuHotel UiTM Dungun Trengganu

““Making connections and building civilization: Making connections and building civilization: Beyond a Reading Culture- Towards Co Beyond a Reading Culture- Towards Co

Actualization”Actualization”

Ibrahim Ahmad BajunidIbrahim Ahmad Bajunid Former Director Former Director

UNESCO-Regional Center for Educational PlanningUNESCO-Regional Center for Educational PlanningUniversity City, Sharjah, UAE and Institute Aminuddin Baki, University City, Sharjah, UAE and Institute Aminuddin Baki,

Malaysia.Malaysia.

Deputy President INTI-UC Laureate International Deputy President INTI-UC Laureate International Universities.Universities.

23rd International Congress for School Effectiveness & Improvement 23rd International Congress for School Effectiveness & Improvement (ICSEI 2010)(ICSEI 2010)

organized by organized by University of MalayaUniversity of Malaya

5-8 January 2010 Kuala Lumpur Convention Centre5-8 January 2010 Kuala Lumpur Convention Centre Kuala Lumpur Malaysia Kuala Lumpur Malaysia

EMPOWERING SCHOOLS for LEARNING: FROM EMPOWERING SCHOOLS for LEARNING: FROM IMPROVEMENT POLICY to EFFECTIVE PRACTICEIMPROVEMENT POLICY to EFFECTIVE PRACTICE

Interrogating Claims of Effectiveness and Interrogating Claims of Effectiveness and Quality in Educational Policies and Quality in Educational Policies and

PracticesPracticesIbrahim Ahmad BajunidIbrahim Ahmad Bajunid

The Power, Influence and The Power, Influence and Pervasiveness of Pervasiveness of MetaphorsMetaphors The Development of Civilization is essentially a Progression The Development of Civilization is essentially a Progression

of Metaphors…of Metaphors…(Doctorow, 1977).(Doctorow, 1977).

Teaching is the profession upon which all professions rest…Teaching is the profession upon which all professions rest…(Linda-Darling-Hammond).(Linda-Darling-Hammond).

The empires of the future are the empires of the mind. The empires of the future are the empires of the mind. (Winston Churchill).(Winston Churchill).

The Internet is the demarcation Line between the last The Internet is the demarcation Line between the last generation of the old civilization and the first generation of generation of the old civilization and the first generation of the new civilization. the new civilization. (Tengku Azman Shariffideen).(Tengku Azman Shariffideen).

In a time of drastic change, it is the learners who inherit the In a time of drastic change, it is the learners who inherit the future. The learned usually find themselves equipped to live future. The learned usually find themselves equipped to live in a world that no longer exists. in a world that no longer exists. (Eric Hoffer).(Eric Hoffer).

The Patterns Which Connects: The The Patterns Which Connects: The MetapatternMetapattern

The patterns which connects is a metapattern, It is a The patterns which connects is a metapattern, It is a pattern of patterns. It is that Meta Pattern that defines pattern of patterns. It is that Meta Pattern that defines the vast generalization that, indeed, it is patterns the vast generalization that, indeed, it is patterns which connect. (Bateson).which connect. (Bateson).

The comparative mind…in the first place, like all other The comparative mind…in the first place, like all other human mental activity is inclined towards fiurative human mental activity is inclined towards fiurative thinking, using metaphors, models, and paradigms to thinking, using metaphors, models, and paradigms to explain the unknown in terms of the known. explain the unknown in terms of the known. (Eckstein).(Eckstein).

’’…’’…cultural myths are the narrations by which our cultural myths are the narrations by which our society is unified and…personal myths revealed in society is unified and…personal myths revealed in one’s earliest childhood memories are the guiding one’s earliest childhood memories are the guiding fictions that unify an individual’s personality. (Kopp).fictions that unify an individual’s personality. (Kopp).

Meta Analyses of Meta Analyses of ChallengesChallenges

Civilizational ChallengesCivilizational Challenges

Global ChallengesGlobal Challenges

Regional ChallengesRegional Challenges

National ChallengesNational Challenges

Local ChallengesLocal Challenges

Challenges for CommunitiesChallenges for Communities

Challenges for FamiliesChallenges for Families

Challenges for IndividualsChallenges for Individuals

LL

Genes, People and Genes, People and LanguagesLanguages(Luigi Luca Cavalli-Sforza, 2001)(Luigi Luca Cavalli-Sforza, 2001)

Historians relying on written records Historians relying on written records can tell us nothing about 99.9 per cent can tell us nothing about 99.9 per cent of human evolution which preceded of human evolution which preceded the invention of writing. It is the study the invention of writing. It is the study of genetic variation backed by of genetic variation backed by language and archaeology which language and archaeology which provides concrete evidence about the provides concrete evidence about the spread of cultural innovations.spread of cultural innovations.

“ “Cavalli-Sforza, is one of the great founding fathers of the Cavalli-Sforza, is one of the great founding fathers of the new discipline of archaeogenetics..”new discipline of archaeogenetics..”

Colin Renfrew,Colin Renfrew, The Times Higher Education Supplement The Times Higher Education Supplement

Civilization Changes

Hunting & gathering

PRIMITVESOCIETY

Labor

Shifting& Farming

LAST DEVELOPED

SOCIETY

Labor + Land

Agricultural& Mining

Labor + Land +Capital

DEVELOPEDSOCIETY

UtilityServices

Manufacturing &Processing

DEVELOPINGSOCIETY

InformationServices

Recycling &Synthesizing

Labor + Land +

Capital +Entrepreneur +

Information

Labor + Land +

Capital +Entrepreneur +Information +

R&D +Technology

INDUSTRIALSOCIETY

POST-INDUSTRIAL/ADVANCEDINDUSTRIAL

SOCIETY

KnowledgeServices

Manipulating &Synthesizing

Labor + Land +

Capital +Entrepreneur +Information +

R&D +Technology +Knowledge

VISION 2020 IMPERATIVELeapfrogging development stages

INFORMATION & KNOWLEDGE AS FACTORS OF CHANGE AND VALUE-CREATION

Leapfrog

National IT Agenda – The Vision and Goals

*Virtue-based Knowledge Society

*

National Information Technology Council (NITC)National Information Technology Council (NITC)Metaphors of Strategic Agenda and Strategic Metaphors of Strategic Agenda and Strategic ThrustsThrusts

E-SovereigntyE-Sovereignty E-LearningE-Learning E-EconomyE-Economy E-CommunityE-Community E-Public ServicesE-Public Services

The Multimedia Super Corridor Project-Seven Flagships: The Multimedia Super Corridor Project-Seven Flagships: Supportive InfrastructureSupportive Infrastructure

World-wide Manufacturing WebsWorld-wide Manufacturing Webs Borderless Marketing CentersBorderless Marketing Centers Research and Development ClustersResearch and Development Clusters TeleMedicineTeleMedicine National MultiPurpose CardNational MultiPurpose Card Electronic GovernmentElectronic Government Smart SchoolsSmart Schools

From “Atoms” To From “Atoms” To “BITS”“BITS” The future arrives at such a pace The future arrives at such a pace

that physical capital becomes more that physical capital becomes more of a liability than asset. Increasingly, of a liability than asset. Increasingly, value resides in information and value resides in information and relationships-things you can’t see at relationships-things you can’t see at all and often can’t measure.all and often can’t measure.

Stan Davis and Christopher MyerStan Davis and Christopher Myer

The VisionsThe Visions

“ “The imperatives of technology The imperatives of technology and organization, not the images and organization, not the images of ideology, are what determine of ideology, are what determine the shape of economic society.” the shape of economic society.”

John Kenneth Galbraith John Kenneth Galbraith the the New Industrial State New Industrial State (1967), (1967), Chapter 1Chapter 1

Connecting Change to Connecting Change to Family ChallengesFamily ChallengesThe Technology and Knowledge RevolutionThe Technology and Knowledge Revolution

““We are the last generation of the old We are the last generation of the old civilization and we are the first civilization and we are the first generation of the new civilization. The generation of the new civilization. The dividing line between the old and the dividing line between the old and the new civilization is the Computer and the new civilization is the Computer and the Internet”Internet”

Tengku Azman SyarifuddeenTengku Azman Syarifuddeen High Tech-High Touch EraHigh Tech-High Touch Era Digital EraDigital Era

Stages of promotion of the KICT Stages of promotion of the KICT AgendaAgenda

9.KICT Leadership9.KICT Leadership 8.Ensuring Generation of ICT 8.Ensuring Generation of ICT

Production and SMEsProduction and SMEs 7. Fostering Creative Use of 7. Fostering Creative Use of

SkillsSkills 6. Fostering Applications of ICT skills6. Fostering Applications of ICT skills 5.Creativive Conditions for Advanced5.Creativive Conditions for Advanced LiteracyLiteracy

4.Promoting ICT Literacy .4.Promoting ICT Literacy .3.Ensuring Access to ICT-Creative Incentives3.Ensuring Access to ICT-Creative Incentives

2. Ensuring that Technological Infrastructure is in 2. Ensuring that Technological Infrastructure is in place.place.

1. Creation of National Awareness1. Creation of National Awareness (The progression is not necessarily linear)(The progression is not necessarily linear)

How do we model Lifelong Learning?

To Do

To Know / Understand

To Be

To LiveWith Others

Employment

Active Citizenship

PersonalDevelopment

SocialInclusion

ICT DRIVEN STRATEGIES

TRADITIONAL STRATEGIES

Central Role of National Library and other libraries as knowledge Repository

Learning Individual/Families/Institutions/Communities/Societies

The Pillars of Learning

Life-long Learning Agenda

Professor Ibrahim Bajunid (2000), NITC, MIMOS

MyGfL - Libraries - Non Formal and Informal EducationMyGfL - Libraries - Non Formal and Informal Education

To Live To Live With OthersWith Others

The Role Of The National Library & Other Libraries-The Role Of The National Library & Other Libraries-(Received Wisdom, Knowledge & Relevant Competencies)(Received Wisdom, Knowledge & Relevant Competencies)

Non Formal and Informal EducationNon Formal and Informal Education

The Pillars of LearningThe Pillars of Learning

Traditional StrategiesTraditional Strategies

KICT Driven StrategiesKICT Driven Strategies

Lifelong Learning AgendaLifelong Learning Agenda

EmploymentEmploymentActive Active

CitizenshipCitizenshipPersonal Personal

DevelopmentDevelopmentSocialSocial

InclusionInclusion

To Know/To Know/UnderstandUnderstand To BeTo BeTo DoTo Do

MyGfLMyGfLIntegratingIntegrating

PlatformPlatform

Training InstitutesTraining Institutes

CommunityCommunity SchoolsSchools

Tuition CentresTuition Centres

It is Abouta Society’s Abilityto Learn, and to

Translate That LearningRapidly into ActionIT IS The Ultimate

Survival Tool!

HomeHome

WorkplaceWorkplace

PEOPLEComprehensive Human Development

INFOSTRUCTUREInfo. Age Development

Foundation

CONTENT &APPLICATIONS

Solutions for Info. Age work and life

ACCESS & EQUITY

QUALITATIVE TRANSFORMATION

CREATING VALUE

Values-BasedKnowledge

Society

The National IT Agenda Framework

Global Changes and Global Changes and Challenges Challenges

1. Management Events1. Management Events

Demography and Population

People Power-Knowledge Power

Social Capital

Knowledge Economy

BiotechnologyThe Primary ofthe Customer

The Information Revolution

The Personalization

of the Computer

The Coming of True Globalization

Transformation of the Corporation

Quality Obsession

Influence and contribution of

Woman

Religious Revivalism

Environmental Consciousness

The Awakening of a Giant

The Future

The Mass Merchandising

of Ideas

The Hegemony of Japanese Management

The Age of the Individual

The Rise in One’s

Asset Value

The Fall of Industry

The Rebirth of Strategy

The Ascendance of

Asia

MANAGEMENT EVENTS THAT CHANGE THE WORLD

Use of English and Indigenous

Languages

Conceptual Stages of Development of Virtues –Conceptual Stages of Development of Virtues –Based Knowledge Society with High CultureBased Knowledge Society with High Culture

Knowledge Knowledge SocietySociety

Heritage CultureHeritage Culture Documentation CultureDocumentation Culture Research CultureResearch Culture Thinking CultureThinking Culture Writing CultureWriting Culture Reading CultureReading Culture Learning SocietyLearning Society Learning FamilyLearning Family Learning IndividualLearning Individual

Ways of Being-Modes Ways of Being-Modes of Learningof Learning

1. Self-Directed Learning (LWB1)1. Self-Directed Learning (LWB1)

2. Creative Learning (LWB2)2. Creative Learning (LWB2)

3. Expressive Learning (LWB3)3. Expressive Learning (LWB3)

4. Feeling Learning (LWB4)4. Feeling Learning (LWB4)

5. On-Line Learning (LWB5)5. On-Line Learning (LWB5)

6. Continual Learning (LWB6)6. Continual Learning (LWB6)

7. Reflexive Learning (LWB7)7. Reflexive Learning (LWB7)Peter B. Vaill (1996) Peter B. Vaill (1996) Learning as a way of BeingLearning as a way of Being

San Francisco. Jossey-Bass PublishersSan Francisco. Jossey-Bass Publishers

The Metaphor Construction JourneyThe Metaphor Construction Journey

5. Elegant-5. Elegant-(Influential).(Influential).

4. Accomplished 4. Accomplished (Precise. (Precise. Insightful.Balanced.Perceptive andInsightful.Balanced.Perceptive and

Unified).Unified).

3. Competent 3. Competent (Accurate. Relevant. (Accurate. Relevant. Multiplistic. Logical. Multiplistic. Logical.

Coherent).Coherent).

2. Developing 2. Developing (Correct. Appropriate. Dualistic. (Correct. Appropriate. Dualistic. Reasonable. Consistent)Reasonable. Consistent)

1.1. Beginning (Beginning (Inaccurate. Inappropriate. Singular. Inaccurate. Inappropriate. Singular. Illogical. FragmentedIllogical. Fragmented).).

2.2. (Valencia Community College –Learning Evidence Team-Version June 10 2005)(Valencia Community College –Learning Evidence Team-Version June 10 2005)

Of Human CapitalOf Human Capital

Human Resource ManagementHuman Resource Management Human PotentialitiesHuman Potentialities TalentsTalents The Nature of IntelligencesThe Nature of Intelligences CompetenciesCompetencies Generic SkillsGeneric Skills The Vision FactorThe Vision Factor Character Matters-National CharacterCharacter Matters-National Character Transforming change flows not from the work of the Transforming change flows not from the work of the

“great man”…but from the collective achievement of “great man”…but from the collective achievement of “a great people.”-Transforming and Empowering “a great people.”-Transforming and Empowering Values..Values..

Future Challenges: Changes of Future Challenges: Changes of Metaphors of Realities, Learning and Metaphors of Realities, Learning and Development Development

Change of Attitudes and MindsetsChange of Attitudes and Mindsets Change of ParadigmsChange of Paradigms Meeting the Global ChallengeMeeting the Global Challenge Meeting the Scientific-Technological Meeting the Scientific-Technological

Challenge: Challenge: Technological Determinism.Technological Determinism. Political-Economic and Social Challenges: Political-Economic and Social Challenges:

Cultural DeterminismCultural Determinism Simultaneously meeting the quantitative and Simultaneously meeting the quantitative and

qualitative challenge at all levels.qualitative challenge at all levels. To meet the challenge of the Highly skilled To meet the challenge of the Highly skilled

and knowledgeable knowledge worker.and knowledgeable knowledge worker.

Education and Employment: Education and Employment: Articulating National Ideals. Core of Articulating National Ideals. Core of Reforms (Knowledge, Schools, Reforms (Knowledge, Schools, Learning)Learning) To make Europe the most competitive and dynamic To make Europe the most competitive and dynamic

Knowledge-based economy in the world, capable of Knowledge-based economy in the world, capable of Sustainable economic growth, with more and better jobs and Sustainable economic growth, with more and better jobs and greater social cohesion…greater social cohesion…

New Strategic Goal for Europe by 2010, set by the European Heads of State at the Lisbon New Strategic Goal for Europe by 2010, set by the European Heads of State at the Lisbon Summit in March 2000.Summit in March 2000.

“ “ThinkingThinking schools, learning nation." schools, learning nation." SingaporeSingapore

"Smart Schools and the creation of a knowledge and virtue "Smart Schools and the creation of a knowledge and virtue based society."based society."

MalaysiaMalaysia

“ “No Child Left Behind”No Child Left Behind” United States of AmericaUnited States of America No Employee Left Behind?No Employee Left Behind?

The Eight Levels of Performance The Eight Levels of Performance Benchmarking for Best PracticesBenchmarking for Best Practices

8] Providing World Class Leadership8] Providing World Class Leadership 7] Meeting World Class standards7] Meeting World Class standards 6] Providing best in Country Leadership6] Providing best in Country Leadership 5] Taking on Industry Leadership5] Taking on Industry Leadership 4] Meeting the Industry Standards4] Meeting the Industry Standards 3] Being the Best Department in the Organization3] Being the Best Department in the Organization 2] Borrowing Good Ideas2] Borrowing Good Ideas 1] Learning from the Past1] Learning from the Past

Breakthrough Thinking:Breakthrough Thinking:

The ordinary conceptual system is The ordinary conceptual system is fundamentally metaphorical in nature…to live fundamentally metaphorical in nature…to live by a metaphor is to have your reality by a metaphor is to have your reality structured by that metaphor and to base your structured by that metaphor and to base your perceptions and actions upon that structuring perceptions and actions upon that structuring of reality…of reality…(Lakoff and Johnson).(Lakoff and Johnson).

In the Eureka Pursuit to understand the In the Eureka Pursuit to understand the breakthrough logic of evolution, extended and breakthrough logic of evolution, extended and integrated metaphors are used as follows: .…integrated metaphors are used as follows: .…

A Wilderness of Possibilities, Clueless A Wilderness of Possibilities, Clueless Plateaus, Narrow Canyons of Explorations and Plateaus, Narrow Canyons of Explorations and Oases of False Promise…Oases of False Promise…( David Perkins).( David Perkins).

Metaphors for the Possible Metaphors for the Possible FuturesFutures

Intelligent Robots substituting for Human Intelligent Robots substituting for Human Labor/Manpower Labor/Manpower

Trading Opportunities in isolated areas including in Trading Opportunities in isolated areas including in mountains.mountains.

Interactive Purchasing and Customer’s Own design Interactive Purchasing and Customer’s Own design for Required Goods.for Required Goods.

Revolution of the Arts and Entertainment by Revolution of the Arts and Entertainment by Computers.Computers.

The Shift of Educational Sites from the Classrooms The Shift of Educational Sites from the Classrooms to the Home Lounge.to the Home Lounge.

Virtual Reality and Artificial Intelligence.Virtual Reality and Artificial Intelligence. ““Agriculture” in the seas and oceans.Agriculture” in the seas and oceans. ““Mining” in other planets in space.Mining” in other planets in space. Prevalent use of “biochips.”Prevalent use of “biochips.”

Developing Metaphors for A Developing Metaphors for A Values FrameworkValues Framework

SACREDVALUES

CORE

PIETY -VIRTUE

PROFESSIONALISM

HUMANDEVELOPMENTAL

VALUESPURPOSE

ETHICS

OPERATIONAL VALUES

PERSEVERANCE EFFICIENCY

EFFECTIVENESS

QUALITY

CONSTITUTIONAL

LEGISLATIVE

JUD

ICIA

RY E

XEC

UTIV

E

PROCESS OF GLOBALIZATION: PROCESS OF GLOBALIZATION: ACADEMICS AS COSMOPOLITANSACADEMICS AS COSMOPOLITANS

MOBILITYMOBILITY SIMULTANEITYSIMULTANEITY BYPASSBYPASS PLURALISMPLURALISM CONCEPTSCONCEPTS COMPETENCE COMPETENCE CONNECTIONSCONNECTIONS Rosabeth Moss Kanter Rosabeth Moss Kanter

MODELS, MARKETS AND MINDSMODELS, MARKETS AND MINDS

OPEN MINDSOPEN MINDS OPEN OPPORTUNITIESOPEN OPPORTUNITIES OPEN MARKETSOPEN MARKETS OPEN CHALLENGESOPEN CHALLENGES OPEN COMPETITIONOPEN COMPETITION WORLD MODELSWORLD MODELS WORLD STANDARDSWORLD STANDARDS WORLD SOURCINGWORLD SOURCING

““The Futural Imagery” The Futural Imagery” Metaphor Metaphor

Our identity is a figure which we fix Our identity is a figure which we fix against the ground of the time against the ground of the time perspective we acquire. The resulting perspective we acquire. The resulting role conditioned by time can be called role conditioned by time can be called the “future-focused role –image.” The the “future-focused role –image.” The FFRI is our self-image projected into FFRI is our self-image projected into the future, and it lends meaning to the future, and it lends meaning to much of what we do in the present. much of what we do in the present. ““(Alvin Toffler [Ed.], (Alvin Toffler [Ed.], Learning for TomorrowLearning for Tomorrow, 1974. p. 21), 1974. p. 21)

Exploring Metaphors of the Exploring Metaphors of the Arrival of MeaningsArrival of Meanings

The “Eureka” as MetaphorThe “Eureka” as Metaphor ‘‘Meme’Meme’ as the DNA or ‘Mental Gene’ the unit as the DNA or ‘Mental Gene’ the unit

of thought in Ecology of Human Culture and of thought in Ecology of Human Culture and Communication.Communication.

‘‘Meme’Meme’ promotes discourse on the social promotes discourse on the social evolution of ideas.evolution of ideas.

The End of History The End of History (Fukuyama).(Fukuyama). The End of ScienceThe End of Science (John Horgan) (John Horgan) A Short History of Nearly Everything A Short History of Nearly Everything (Bryson).(Bryson). The Meaning of It All The Meaning of It All (Feynman)(Feynman) The West is about Teaching and the East is about The West is about Teaching and the East is about

LearningLearning (Naisbitt). (Naisbitt).

DIGITAL AGE METAPHORSDIGITAL AGE METAPHORS

The Future Just Happened.The Future Just Happened. The New Barbarian Manifesto.The New Barbarian Manifesto. Digital Colonizers-Digital NomadsDigital Colonizers-Digital Nomads Global Villages, Electronic Cottages.Global Villages, Electronic Cottages. Multimedia Super Corridor, CyberspaceMultimedia Super Corridor, Cyberspace Virtual Realities, Virtual Universities, Cyber Virtual Realities, Virtual Universities, Cyber

Cities, Information Superhighway.Cities, Information Superhighway. (Windows, Guide Room, Trash Cans, Recycle (Windows, Guide Room, Trash Cans, Recycle

Bin, Folders, Browse and Attach, Surfing, The Bin, Folders, Browse and Attach, Surfing, The Computer is down, Phishing…Clusters of Computer is down, Phishing…Clusters of Digital Metaphors.Digital Metaphors.

Open Source and E Learning.Open Source and E Learning.

Inventiveness ThinkingInventiveness Thinking Adaptability and Complexity Adaptability and Complexity

Management ThinkingManagement Thinking Inquisitiveness, Creativity Inquisitiveness, Creativity

and the willingness to take and the willingness to take risks.risks.

High Order Cognitive High Order Cognitive Competencies and sound Competencies and sound reasoning.reasoning.

Understanding of FILTERS INFLUENCING THINKING Understanding of FILTERS INFLUENCING THINKING and Levels of Paradigmsand Levels of Paradigms

SUBCONSCIOUS FILTERSSUBCONSCIOUS FILTERS ValuesValues Culture and HeritageCulture and Heritage ReligionReligion SURVIVAL FILTERSSURVIVAL FILTERS SOCIAL FILTERSSOCIAL FILTERS (Desires, Goals, Aspirations)(Desires, Goals, Aspirations)

ANCHORING AWARENESS LEVEL(AHA, Safe, Danger)ANCHORING AWARENESS LEVEL(AHA, Safe, Danger) MESSAGE CONTENT (Known and Unknown Information)MESSAGE CONTENT (Known and Unknown Information) AWARENESS LEVEL (Unaware how much one knows, Aware, AWARENESS LEVEL (Unaware how much one knows, Aware,

Unaware how much one does not know)Unaware how much one does not know) Jim Wheeler (1998)-Jim Wheeler (1998)-The Power of Innovative ThinkingThe Power of Innovative Thinking

(Jim Wheeler, 1998)(Jim Wheeler, 1998)

New Frontiers and Fourth New Frontiers and Fourth Generation Management:Generation Management:Opportunities For LearningOpportunities For LearningHomeHomeReligious PlacesReligious PlacesSchoolsSchoolsWork PlacesWork PlacesCommunitiesCommunitiesManagement by DoingManagement by DoingManagement by DelegatingManagement by DelegatingManagement by Results- Key performance Management by Results- Key performance IndicatorsIndicatorsManagement by the Total Quality AgendaManagement by the Total Quality Agenda

THE QUALITY STUDENTTHE QUALITY STUDENT

THE COMPETENCIESTHE COMPETENCIES THE INTELLIGENCESTHE INTELLIGENCES CAPACITIES,TALENTS, POTENTIALITIES CAPACITIES,TALENTS, POTENTIALITIES CHARACTER MATTERSCHARACTER MATTERS THE ATTAINMENTSTHE ATTAINMENTS THE ACHIEVEMENTSTHE ACHIEVEMENTS THE CONTRIBUTIONSTHE CONTRIBUTIONSand Passions of Researchersand Passions of Researchers The Passion for TruthThe Passion for Truth The Passion for UnderstandingThe Passion for Understanding The Passion for MethodThe Passion for Method The Passion for ObservationThe Passion for Observation The Passion for ReflectionThe Passion for Reflection The Passion for ReadingThe Passion for Reading The Passion for ThinkingThe Passion for Thinking The Passion for Writing and DisseminationThe Passion for Writing and Dissemination The Passion for DocumentationThe Passion for Documentation

The Insights 3The Insights 3

The success of human civilization is to a The success of human civilization is to a significant degree a function of the ability of significant degree a function of the ability of man as an organism and as a social being to man as an organism and as a social being to generate, transmit, comprehend, adapt and generate, transmit, comprehend, adapt and store abstractions…Communication theorist store abstractions…Communication theorist generally identify three epochs in the generally identify three epochs in the evolution of human communication: the oral, evolution of human communication: the oral, the print and electronic ages….in entering the the print and electronic ages….in entering the electronic age we did not abandon oral electronic age we did not abandon oral communications and printed matter –and the communications and printed matter –and the three modes of communication combine and three modes of communication combine and interact in a manner which reflects their interact in a manner which reflects their important qualitative differences.”important qualitative differences.”

The Insights 4The Insights 4

There is a mass of historical evidence which There is a mass of historical evidence which suggests that the possession of the most suggests that the possession of the most sophisticated information systems available sophisticated information systems available bestows great advantages upon a society. bestows great advantages upon a society. It is interesting to consider, therefore, the It is interesting to consider, therefore, the extent to which the curious and somewhat extent to which the curious and somewhat chaotic dynamics of history have created a chaotic dynamics of history have created a world in which the multifaceted trade in world in which the multifaceted trade in abstractions and the use of the supplicated abstractions and the use of the supplicated skills and technologies which support it are skills and technologies which support it are far from uniform in their distribution.” far from uniform in their distribution.”

The Insights 5The Insights 5

Thomas Kuhn defines scientific revolution as Thomas Kuhn defines scientific revolution as …” those non-cumulative developmental …” those non-cumulative developmental episodes in which the older paradigm is episodes in which the older paradigm is replaced in whole or in part by an incompatible replaced in whole or in part by an incompatible new one. On the other and, …” technological new one. On the other and, …” technological developments which involve no apparent developments which involve no apparent paradigm shifts, which merely extrapolate paradigm shifts, which merely extrapolate from what is already known, can from time to from what is already known, can from time to time have more far-reaching implications for time have more far-reaching implications for everyday life than some of the real revolutions everyday life than some of the real revolutions of the scientists. “ p. 29 Michael Connors, of the scientists. “ p. 29 Michael Connors, 1997.1997.

Types of Knowledge CapitalTypes of Knowledge Capital

Of Human CapitalOf Human Capital Of Knowledge CapitalOf Knowledge Capital Of Social CapitalOf Social Capital Of Intellectual CapitalOf Intellectual Capital Of Cultural CapitalOf Cultural Capital Of Values CapitalOf Values Capital Of Human ResourcesOf Human Resources

And The Promise of the Intelligence RevolutionAnd The Promise of the Intelligence Revolution General IntelligenceGeneral Intelligence Multiple IntelligencesMultiple Intelligences Social IntelligencesSocial Intelligences Adversity IntelligenceAdversity Intelligence Successful IntelligenceSuccessful Intelligence Emotional IntelligenceEmotional Intelligence Spiritual IntelligenceSpiritual Intelligence

Understanding Peak Performance in Understanding Peak Performance in Organizations and SocietyOrganizations and Society

As Connections are made there is the critical need to As Connections are made there is the critical need to Understand Realities and: Understand Realities and:

1. Accept, even celebrate diversity1. Accept, even celebrate diversity2. Understand Paradoxes2. Understand Paradoxes3. Understand Uncertainties3. Understand Uncertainties4. Understand Contradictions4. Understand Contradictions5. Understand Ambiguities5. Understand Ambiguities6. Understand Half Truths6. Understand Half Truths7. Understand Minds7. Understand Minds8. Understand Cultures8. Understand Cultures9. Understand the Past and the Revisionist Preferred Past9. Understand the Past and the Revisionist Preferred Past10.Understanding Preferred Futures10.Understanding Preferred Futures11.The Many Facets of Educational Leadership11.The Many Facets of Educational Leadership

Recurring Challenges: Learning Across Recurring Challenges: Learning Across Formal, Non Formal and Informal Formal, Non Formal and Informal ContextsContexts

– The Nature of Transformative LearningThe Nature of Transformative Learning– The Learning RhythmThe Learning Rhythm– The Learning CycleThe Learning Cycle– The Learning EventThe Learning Event– The Drama of LearningThe Drama of Learning– The Arrival of MeaningThe Arrival of Meaning– The Joy of LearningThe Joy of Learning– Personal Construct Psychology.Personal Construct Psychology.– The Wisdom of CrowdsThe Wisdom of Crowds

Recognizing Knowledge Recognizing Knowledge AssetsAssets

Gender Oriented KnowledgeGender Oriented Knowledge Culture Specific KnowledgeCulture Specific Knowledge Multiple IntelligencesMultiple Intelligences Adversity IntelligenceAdversity Intelligence Emotional IntelligenceEmotional Intelligence Moral IntelligenceMoral Intelligence Spiritual IntelligenceSpiritual Intelligence Business IntelligenceBusiness Intelligence Universal KnowledgeUniversal Knowledge

Understanding Maximum Understanding Maximum LearningLearning

The Nature of LearningThe Nature of Learning The Nature of Power LearningThe Nature of Power Learning The Nature of Accelerated LearningThe Nature of Accelerated Learning The Nature of Super LearningThe Nature of Super Learning The Nature of Quantum LearningThe Nature of Quantum Learning The Nature of Transformative LearningThe Nature of Transformative Learning The Learning RhythmThe Learning Rhythm The Learning CycleThe Learning Cycle The Learning EventThe Learning Event The Drama of LearningThe Drama of Learning The Arrival of MeaningThe Arrival of Meaning The Joy of LearningThe Joy of Learning Personal Construct Psychology.Personal Construct Psychology.

QUALITY of LIFE QUALITY of LIFE CHALLENGES: CHALLENGES: Metaphor ConstructionMetaphor ConstructionDimensions of Quality of Life IndicatorsDimensions of Quality of Life Indicators

EducationEducationEmploymentEmploymentEnergyEnergyEnvironmentEnvironmentHealthHealthHuman RightsHuman RightsIncomeIncomeInfrastructureInfrastructureNational SecurityNational SecurityPublic SafetyPublic SafetyRecreationRecreationShelterShelter

VALUES EDUCATION and YOUTHVALUES EDUCATION and YOUTH

VALUES EDUCATION is HOLISTIC VALUES EDUCATION is HOLISTIC EDUCATION-Total DEVELOPMENT EDUCATION-Total DEVELOPMENT (Intellectual, Physical, Social, Moral and (Intellectual, Physical, Social, Moral and Spiritual).Spiritual).

Values are learned through Experience Values are learned through Experience of the total environment.of the total environment.

Learning to Value SelfLearning to Value Self Learning to Value RelationshipsLearning to Value Relationships Learning to Value SocietyLearning to Value Society Learning to Value the EnvironmentLearning to Value the Environment

Universities of Industry: Shift Universities of Industry: Shift From Building Production From Building Production Capacity to Building People Capacity to Building People Capacity. Capacity.

““In the 1900s and 2000s (In the 1900s and 2000s (and beyondand beyond), people ), people outside the universities will increasingly be outside the universities will increasingly be working in similar ways and with similar talents working in similar ways and with similar talents to those within: and they will often do so more to those within: and they will often do so more innovatively and with greater vigour, because innovatively and with greater vigour, because they will come to what they do untrammelled they will come to what they do untrammelled by academic traditions, preconceptions and by academic traditions, preconceptions and institutions. The pioneers of the knowledge institutions. The pioneers of the knowledge society will be able to compete with the society will be able to compete with the universities and, increasingly, will do so.” Sir universities and, increasingly, will do so.” Sir Douglas Haque Quoted in Cannon P. 121Douglas Haque Quoted in Cannon P. 121

Teaching &

Learning Development

Cambridge ETS Princeton

Examination Syndicates

Professional Associations

Nation States National

Examination Systems

China-Civil ServicePracticum

Oral Viva

Socratic

Monastic Learning

Idea of University

Guilds

CreativityPhilosophy Reflection Observation

Curriculum Centers

Accreditation Agencies

Pedagogy Instructor Alignment of Curriculum

Assessment Evaluation

Power Learning

Socrates Problem BasedSolving

Personal Construct Arrival of Meaning

Accelerated Learning

Quantum LearningSuper

Learning

Sleep Learning

Reflective Learning

Neuro Linguistic

Programming

Learning as way of Being

Discovery Learning

Inquiry Learning

Recurring and Emerging Challenges

in The Horizon

The Creation of learning and Knowledge

Society

Alignment of curriculum

Instruction and Learning

AssessmentLearning to Learn and Professional Information

Seeking Behavior

Not Elegance Stand Alone but

Dynamic

Alignment with Millennium Goals and

National Goals

Intel lecture Character, Research Character,

Knowledge Management Transmission

The Impact of Think Tank

Organization

Alternative Higher Learning System

The Fourth FrontierKnowledge Enterprise

Community Institution

Accreditation Agencies

Relevance of Degree Program

Advance Culture LiteracyHigh Order Cognitive

Competencies and Heart

On Becoming:Education of

the person the necessity for

integration wholeness-Character

School-EducationLife Long Learning

Decent WorkEmployment

FUTURAL IMAGERY

Communities of Practice-Learning

to Learn and Professional

Information Seeking Behavior

Transfer of Best Practices

Early Childhood Parenting-Food

Programme Infrastructures

and Basic Facilities

Coherence of Ideals and

Ideas-Generation of

Strategies Programmes,

Projects

Manacles, Shackles,

Entrapment. Freedom and

Alignment with Millennium Goals and

National Goals

The Impact of Think Tank

Organization

The Creation of learning

and Knowledge Society –

Alternative Higher Learning System-Transdisciplinary Studies-Modes of Thought -The Fourth Frontier

Managing Knowledge Enterprise Leadership Institutions and Sustainability-Master Discipline

Community Institutions-Investment on Capitals-. Natural, Human, Social andCultural Capital

Community Involvement and

Ownership: Aspirations and

Expectations

Policy Formulation, Integration and Coordination

GENERATING and SUSTAININGGENERATING and SUSTAININGROBUST IDEAS: ROBUST IDEAS: SHARED VISIONS SHARED VISIONS

Human RightsHuman Rights Full EmploymentFull Employment UnemploymentUnemployment UnderemploymentUnderemployment Decent WorkDecent Work Dignity of LabourDignity of Labour The Achieving CommunityThe Achieving Community The Creative CommunityThe Creative Community DUALISMDUALISM DIVERGENT VISIONSDIVERGENT VISIONS Myopic VisionsMyopic Visions Telescopic VisionsTelescopic Visions Distorted VisionsDistorted Visions Nostalgic VisionsNostalgic Visions Imperialistic VisionsImperialistic Visions

Events that are Changing Policies and Events that are Changing Policies and Practices: The Search for Relevant and Practices: The Search for Relevant and Robust Robust MetaphorsMetaphors

The Human Rights AgendaThe Human Rights Agenda The Digital Era and the ICT RevolutionThe Digital Era and the ICT Revolution The Knowledge Revolution and the The Knowledge Revolution and the

Democratization of Higher EducationDemocratization of Higher Education Focus on Human CapitalFocus on Human Capital Life Long Learning InitiativesLife Long Learning Initiatives Knowledge ManagementKnowledge Management Research and DevelopmentResearch and Development The K EconomyThe K Economy

CRITICAL MASS of LEADERS:CRITICAL MASS of LEADERS:Leadership for Learning in Schools Leadership for Learning in Schools and Work Organizationsand Work Organizations

Identifying Potential LeadersIdentifying Potential Leaders Identifying the Important Domains of Identifying the Important Domains of

Leadership for Poverty EradicationLeadership for Poverty Eradication Identifying the Corpus of Relevant Contents of Identifying the Corpus of Relevant Contents of

Knowledge and Values to be Shared by Knowledge and Values to be Shared by Leaders.Leaders.

Growing Local, National, Regional and Global Growing Local, National, Regional and Global Leaders.Leaders.

Building Infrastructures, Institutions and Building Infrastructures, Institutions and Support Mechanisms for Leaders.Support Mechanisms for Leaders.

Leaders who are Champions for the Eradication Leaders who are Champions for the Eradication of Poverty.of Poverty.

Exploring Talent-Exploring Talent-Talents EverywhereTalents Everywhere ACADEMIC TALENTACADEMIC TALENT(RECEIVING AND REPRODUCING)(RECEIVING AND REPRODUCING) CREATIVE TALENTCREATIVE TALENT (THINKING AND PRODUCING)(THINKING AND PRODUCING)

Scholastic EducationScholastic Education Professional EducationProfessional Education Financial EducationFinancial Education In ClassroomsIn Classrooms On StageOn Stage In LaboratoriesIn Laboratories On the FieldsOn the Fields In MarketingIn Marketing In Book-KeepingIn Book-Keeping Natural TalentsNatural Talents Gifts and CallingGifts and Calling Multiple TalentsMultiple Talents Special GiftsSpecial Gifts Cultural HumilityCultural Humility

From Abject Poverty to WealthFrom Abject Poverty to Wealth Competencies and Empowerment Competencies and Empowerment

Elegance and Artistry ofElegance and Artistry of

Products and ServicesProducts and Services

OriginalityOriginality

UniquenessUniqueness

Specialized CompetenciesSpecialized Competencies

Advanced CompetenciesAdvanced Competencies

MultiliteraciesMultiliteracies

Basic Skills and LiteraciesBasic Skills and Literacies

World Class: World Class: Rosabeth Kanter Rosabeth Kanter Moss- 1995, pp.22-23Moss- 1995, pp.22-23

Cosmopolitans are rich in there intangible Cosmopolitans are rich in there intangible assets, three C’s that translate into assets, three C’s that translate into preeminence and power in a global economy: preeminence and power in a global economy: concepts-the best and latest knowledge and concepts-the best and latest knowledge and ideas; competence-the ability to operate at ideas; competence-the ability to operate at the highest standards of any place anywhere; the highest standards of any place anywhere; and connections-the best relationships, which and connections-the best relationships, which provide access to the best resources of other provide access to the best resources of other people and organizations around the world. people and organizations around the world. Indeed, it is because cosmopolitans bring the Indeed, it is because cosmopolitans bring the best and latest concepts, the highest levels of best and latest concepts, the highest levels of competence, and excellent connections that competence, and excellent connections that they gain influence over locals.they gain influence over locals.

WORLD CLASSWORLD CLASS

Cosmopolitans carry these there C’s with them Cosmopolitans carry these there C’s with them to all the places in which they operate. As they to all the places in which they operate. As they do so, they create and become part of a more do so, they create and become part of a more universal culture that transcends the universal culture that transcends the particularities of place-and, in the eyes of particularities of place-and, in the eyes of some the locals, threatens the distinctive some the locals, threatens the distinctive identity of groups and communities. And identity of groups and communities. And cosmopolitans argue for a “qualitocracy” –that cosmopolitans argue for a “qualitocracy” –that the highest quality matters more than place of the highest quality matters more than place of origin- because then cosmopolitans who tap origin- because then cosmopolitans who tap into the best in the world automatically win into the best in the world automatically win out over those who are more restricted.out over those who are more restricted.

The Universe of MetaphorsThe Universe of Metaphors Civilizational and Indigenous Metaphors Civilizational and Indigenous Metaphors

Religious Metaphors: Scriptures and Charter DocumentsReligious Metaphors: Scriptures and Charter DocumentsHinduism, Greco-Roman Cultures, Judaism, Christianity, Islam, Hinduism, Greco-Roman Cultures, Judaism, Christianity, Islam,

Buddhism, Shintoism, New Age Icons.Buddhism, Shintoism, New Age Icons.

Root Metaphors, Visions of Reality and the Shaping of Root Metaphors, Visions of Reality and the Shaping of WeltanschaaungWeltanschaaung

Psychofacts and Sociofacts of Deeper levels of Consciousness of Psychofacts and Sociofacts of Deeper levels of Consciousness of Definition of Self and ‘Other” in terms of Meanings and Realities.Definition of Self and ‘Other” in terms of Meanings and Realities.

Metaphors We Live ByMetaphors We Live By Metaphors We Read ByMetaphors We Read By Metaphors We Teach ByMetaphors We Teach By Metaphors We Make Mistakes ByMetaphors We Make Mistakes By Metaphors We Die ByMetaphors We Die By

Under-addressed Phenomena: Under-addressed Phenomena: Obsolescence of Knowledge and Obsolescence of Knowledge and ValuesValues

Obsolescence of Educational Knowledge and Obsolescence of Educational Knowledge and Assumptions.Assumptions.

Obsolescence of selected aspects of Obsolescence of selected aspects of community values.community values.

Metaphors of Ecology of Information, Metaphors of Ecology of Information, Knowledge; Skills using notions of “wear and Knowledge; Skills using notions of “wear and tear’, ‘atrophy’, ‘decay,’ ’shelf –life’, ‘service tear’, ‘atrophy’, ‘decay,’ ’shelf –life’, ‘service life’ and ‘life cycle.’ ‘Built to last’ or ‘built in-life’ and ‘life cycle.’ ‘Built to last’ or ‘built in-obsolescence’ as manifested in the Core obsolescence’ as manifested in the Core Curriculum, the Classics, the Great Books Curriculum, the Classics, the Great Books Programme and the quest for Wisdom of the Programme and the quest for Wisdom of the Ages and eternal values.Ages and eternal values.

Bringing Things TogetherBringing Things TogetherLearning and LivingLearning and Living

Development ImaginationDevelopment Imagination Sociological ImaginationSociological Imagination The Immediate and the Long TermThe Immediate and the Long Term Lifelong LearningLifelong Learning E LearningE Learning ReligionReligion Champions of Development Champions of Development Cumulative Deficits and Cumulative Cumulative Deficits and Cumulative

AdvantagesAdvantages All Kinds of DividesAll Kinds of Divides

The HUNT for ROBUST EDUCATIONAL IDEAS For The HUNT for ROBUST EDUCATIONAL IDEAS For Development INITIATIVES After 2015 (1)Development INITIATIVES After 2015 (1)

Profound awareness of the philosophical mistakes Profound awareness of the philosophical mistakes that are made by societies and the various that are made by societies and the various errors that are embedded in ideas (Adler, 1985). errors that are embedded in ideas (Adler, 1985).

The hunt for significant ideas from al domains is a The hunt for significant ideas from al domains is a serious process (Ulich, 1947; Beeby, 1992; serious process (Ulich, 1947; Beeby, 1992; Perkins, 2000; Palmer, 2007; 2007a; Lauer, Perkins, 2000; Palmer, 2007; 2007a; Lauer, 2008).2008).

When such ideas have relevance and impact on When such ideas have relevance and impact on other sectors, then these ideas are more likely to other sectors, then these ideas are more likely to be received and further developed as the be received and further developed as the foundational ideas of educational development foundational ideas of educational development for the next decades. for the next decades.

The HUNT for ROBUST EDUCATIONAL The HUNT for ROBUST EDUCATIONAL IDEAS For Development INITIATIVES After IDEAS For Development INITIATIVES After 2015 (2)2015 (2)

Among the ideas from the political domain recognized Among the ideas from the political domain recognized as significant are World Peace, Democracy, Human as significant are World Peace, Democracy, Human Rights, Collaboration, Social Order and one Rights, Collaboration, Social Order and one World/Planet, Civil Society, Social Capital. World/Planet, Civil Society, Social Capital.

Among the driving ideas in the economic domain are Among the driving ideas in the economic domain are the K Economy, Entrepreneurship, Human Capital, the K Economy, Entrepreneurship, Human Capital, innovation, Full Employment. innovation, Full Employment.

Ideas from the education domain which are receiving Ideas from the education domain which are receiving attention but have not been explicitly formulated as attention but have not been explicitly formulated as goals or Targets to be achieved include Talents and goals or Targets to be achieved include Talents and Potentialities, Multiple Intelligences, Life Long and Life Potentialities, Multiple Intelligences, Life Long and Life wide learning, Perpetual learning, Critical and Creative wide learning, Perpetual learning, Critical and Creative Thinking, Universal Values, Intellectual Character.Thinking, Universal Values, Intellectual Character.

Educational Educational StakeholdersStakeholdersTraditional Stakeholders - New StakeholdersTraditional Stakeholders - New StakeholdersStudents LearnersStudents LearnersParents Parents GuardiansParents Parents GuardiansTeachers Instructors –GuidesTeachers Instructors –GuidesTeachers Unions Professional Teachers Unions Professional

OrganizationsOrganizationsPhilanthropists International Philanthropists International

PhilanthropistsPhilanthropistsBilateral Donors Multilateral DonorsBilateral Donors Multilateral Donors Civil Society Civil Society

OrganizationsOrganizations

QUALITY of LIFE QUALITY of LIFE CHALLENGES: CHALLENGES: Metaphor ConstructionMetaphor ConstructionDimensions of Quality of Life IndicatorsDimensions of Quality of Life Indicators

EducationEducationEmploymentEmploymentEnergyEnergyEnvironmentEnvironmentHealthHealthHuman RightsHuman RightsIncomeIncomeInfrastructureInfrastructureNational SecurityNational SecurityPublic SafetyPublic SafetyRecreationRecreationShelterShelter

The Quality Journey-The Quality Journey-Quality of Life AgendaQuality of Life Agenda The QJ-Landmarks, Milestones, Turning PointsThe QJ-Landmarks, Milestones, Turning Points Across All Sectors and Levels Across All Sectors and Levels Global Q of Life AgendaGlobal Q of Life Agenda National Q of Life AgendaNational Q of Life Agenda Regional Q of Life AgendaRegional Q of Life Agenda Institutional Q of Life AgendaInstitutional Q of Life Agenda Departmental Q of Life AgendaDepartmental Q of Life Agenda Community Q of Life AgendaCommunity Q of Life Agenda Family Q of Life AgendaFamily Q of Life Agenda Individual Q of Life AgendaIndividual Q of Life Agenda

CORE COMPETENCIES and CORE COMPETENCIES and CORE RIGIDITIESCORE RIGIDITIES

Core Competencies in Planning and ManagementCore Competencies in Planning and Management Core Competencies in Human Resources ManagementCore Competencies in Human Resources Management Core Competencies in Financial Management and Core Competencies in Financial Management and

AccountabilityAccountability Core Competencies in Technical SpecializationsCore Competencies in Technical Specializations Core Competencies in Business Management, Customer Core Competencies in Business Management, Customer

Management and Risk ManagementManagement and Risk Management Core Competencies in Problem SolvingCore Competencies in Problem Solving Core Competencies in Legal MattersCore Competencies in Legal Matters Core Competencies are the complex sets of Resources and Core Competencies are the complex sets of Resources and

Capabilities Capabilities

FOUR CRITERIA are: Valuable CapabilitiesFOUR CRITERIA are: Valuable Capabilities Rare CapabilitiesRare Capabilities Costly to Imitate CapabilitiesCostly to Imitate Capabilities Non Substitutable Capabilities. Non Substitutable Capabilities.

Eight Levels of Performance Eight Levels of Performance BenchmarkingBenchmarking

8] Providing World Class Leadership8] Providing World Class Leadership 7] Meeting World Class standards7] Meeting World Class standards 6] Providing best in Country Leadership6] Providing best in Country Leadership 5] Taking on Industry Leadership5] Taking on Industry Leadership 4] Meeting the Industry Standards4] Meeting the Industry Standards 3] Being the Best Department in the Organization3] Being the Best Department in the Organization 2] Borrowing Good Ideas2] Borrowing Good Ideas 1] Learning from the Past1] Learning from the Past

APPLIED BENCHMARKING APPLIED BENCHMARKING [Richard[Richard Keegan & Eddie O’Kelly]Keegan & Eddie O’Kelly]

The DiagnosisThe Diagnosis The Total SolutionsThe Total Solutions War on WasteWar on Waste People and TeamPeople and Team MaintenanceMaintenance Practical Quality [Practical Quality [SeiriSeiri-Sorting Out; -Sorting Out; SeitonSeiton-Systematic -Systematic

arrangement; arrangement; SeisoSeiso-Spic and span; -Spic and span; Seiketsu-Seiketsu- Standardising cleanliness; Standardising cleanliness; Shitsuke-Shitsuke-Self-Discipline-Self-Discipline-Perseverance]Perseverance]

Financial ManagementFinancial Management Supply Chains and LogisticsSupply Chains and Logistics Innovation and DesignInnovation and Design Value ManagementValue Management The Big PictureThe Big Picture

On National and Global On National and Global Benchmarking for Benchmarking for CompetitivenessCompetitiveness Internal BenchmarkingInternal Benchmarking Generic BenchmarkingGeneric Benchmarking Operational BenchmarkingOperational Benchmarking Statistical BenchmarkingStatistical Benchmarking Strategic BenchmarkingStrategic Benchmarking Process BenchmarkingProcess Benchmarking Competitive BenchmarkingCompetitive Benchmarking (Best Practices, Borrow Shamelessly (Best Practices, Borrow Shamelessly

and Creative Imitation)and Creative Imitation)

THE QUALITY JOURNEY THE QUALITY JOURNEY (1)(1)

1920s Statistical Methods in Manufacturing1920s Statistical Methods in Manufacturing 1930s-1940s- SM in Non Manufacturing 1930s-1940s- SM in Non Manufacturing 1950s-1960s Systems for Improvements1950s-1960s Systems for Improvements 1970s-1980s DEMINGS’ 14 POINTS1970s-1980s DEMINGS’ 14 POINTS Late 1980s The New ClimateLate 1980s The New Climate 1990s System of Profound Knowledge1990s System of Profound Knowledge 2000- Knowledge Management2000- Knowledge Management 2005 K Economy2005 K Economy 2008 Innovation Economy2008 Innovation Economy

THE QUALITY JOURNEY (2)THE QUALITY JOURNEY (2)

The Quality Control CirclesThe Quality Control Circles Quality ManagementQuality Management Total Quality ManagementTotal Quality Management SIRIM and MAMPUSIRIM and MAMPU The Prime Minister’s Quality AwardsThe Prime Minister’s Quality Awards Industry and Ministry’s Quality AwardsIndustry and Ministry’s Quality Awards Professional Organizations’ Quality AwardsProfessional Organizations’ Quality Awards International Quality AwardsInternational Quality Awards

And We Continue…And We Continue…

The Presentation Departs from The Presentation Departs from the Prepared Paper and Notes in the Prepared Paper and Notes in several ways…several ways…