session four the technology effect -...
TRANSCRIPT
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SESSION FOUR
The Technology Effect Moderator: George Mehok, Safeguard Properties
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Panelists John Ardy, Equator Marc Hinkle, Mortgage Contracting Services Brandon Kirkham, VRM Mortgage Servicing Solutions Russ Klein, Safeguard Properties John Long, Xactware Oscar Posadas, Wells Fargo Bryant Shoemaker, Yardi Systems
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Industry Drivers • Quality control • Compliance • Timeliness • Service levels • Accuracy and
verification • Productivity
• Information security • Property registration • Risk mitigation • Customer satisfaction • Regulations • Profitability
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Enabling Technologies • Mobile • Geo-spatial mapping • Image recognition • Big data analytics • Cloud services • Advanced analytics • Social networking
• Document management • Predictive workflow • Data encryption • Intrusion detection • Robotics • Remote sensors (M2M) • Artificial intelligence
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6
Our Story • Preserving our communities and neighborhoods
nationwide • Shaping investor guidelines, industry practices and
the evolution of technology applications • Managing and controlling complaint issues • Upholding common sense expectations • Searching for, and eliminating, unsightly blight
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Unmonitored Properties A Dedicated Focus
Definition: An abandoned or vacant property, possibly in default, that is creating blight in a community.
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Clear and Concise Property Posting
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Quality Control • Internal QC • Field QC • Training • Vendor and employee performance management • Analytics • Root cause analysis • Automated controls and data quality programs
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3. Assess
1. Assign 2. Collect
5. Visualize
6. Integrate
4. Analyze
Quality Control Platform 1. Assign: Assign inspection orders to
internal/external field reps. 2. Collect: Collect data and photo
evidence in real-time from the field. 3. Assess: Assess the information
returned for quality control. 4. Analyze: Access to reporting tools
and business intelligence analytics. 5. Visualize: View detailed property
locations and ensure accuracy at the neighborhood level.
6. Integrate: Connect with servicers systems.
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1. Apple 66.2%
2. Android 23.5%
3. Blackberry 5.9%
4. Windows 2.9%
5. Flip phone or non-smartphone 1.5%
What mobile device type are you currently using?
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Industry’s Latest Distribution Mobile Devices
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Mobile Apps Adoption
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Mobile Data Adoption
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Monitoring Device Adoption
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Top Considerations for Mobile Apps • Context • Device proliferation • Bigger, smaller and touch devices • Voice • Point-of-sale expands to field services • Security • Feedback mechanism
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Mobile Field Estimation
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The Future
• Mobile • Integration • Paperless
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1. Already do it or are testing 23.1%
2. One year (2015) 18.5%
3. Three years (2017) 35.4%
4. Five years (2019 or beyond) 12.3%
5. Never; will not be feasible 10.8%
When will video replace photo inspection documentation?
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Cloud Computing • Private
– Services and infrastructure are maintained on a private network.
• Public – Services and
infrastructure are provided offsite over the Internet.
• Hybrid – A variety of public and
private options are available with multiple providers.
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Does your company permit customer information to be stored in the “Public Cloud”?
1. Yes 12%
2. No 76%
3. Don’t know 6%
4. No, but are exploring options 6%
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Contractor Validation • Revised approach and next steps
– Individual level vs. company level requirements – Universal identification number assignment – Associates individual to their credentials – Links individual and credentials to work order completion
• Role of mobile technology – Sign in/out application – GPS location confirmation – Individual tracking to work order
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1. Poodle Virus 2%
2. Cryptolocker 0%
3. Employees 30%
4. Contractors 2%
5. Overseas hackers 9%
6. All of the above 57%
Which is the most serious data security risk?
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V ice BID Technology by Xactware
Technology Progression
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1. Wearable mobile devices (Google Glasses, Watch Phone) 13.2%
2. Flying drones 11.3%
3. Image recognition 20.8%
4. Mobile video 35.8%
5. Predictive analytics 17.0%
6. Other 1.9%
Which technology will have the greatest impact on our industry?