session listings
TRANSCRIPT
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90 m
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50 s
essi
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five
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eas:
• AppraisalSkills• AssessYourManagementSkills• AuthenticLeadership• BuildingYourTeam• ChallengingConversations• Coaching• Delegation• DevelopingManagementStyle• DevelopingYourPeople• EmotionalIntelligence• HowEffectiveisYourTeam?• IntroductiontoManagement• Leadership• LeadingaRemoteTeam• LeadingYourTeamtoGreatResults• ManagingAbsence• ManagingChange• ManagingMeetings• ManagingPeople• ManagingPerformance• Mentoring• MonkeyManagement• MotivatingOthers• NeuroLeadership• Planning&Organising• RunningEffective1-1Reviews• SelectionInterviewing• SettingGoals&Objectives• TalentManagement• TheEngagingManager• TheOrganisedManager• The3SecretsofManagement• 90MinuteTeambuild
• AccelerateYourLearning• Brand‘YOU’• BuildingSelf-Confidence• BuildingTrust• Collaborating With Others• Commitment (Make it Happen)• Continuous Improvement• CopingWithChange• CreativeThinking• CreativeThinkinginGroups• DecisionMaking• DevelopYourself• DevelopingResilience• EffectiveTeamworkSkills• GetitDone!• HandleYourStress• IdentifyYourStrengths• It’sYourAppraisal• ManageYourCareer• ManagingExpectations• ManagingUpwards• MenteeSkills• Overcoming Unconscious Bias• PersonalAccountability• PersonalEffectiveness• PersonalImpact• PositiveThinking• ProblemSolving• RapidReading• SharpenYourMemory• SkillsforPA’s&Assistants• SkillsforReceptionists• SucceedatInterviews• The80/20Principle• ThinkingSkills• TimeManagement–1• TimeManagement–2• VisualThinking• Work/LifeBalance• Working in Remote Teams• 70:20:10Development
• AskingforWhatYouWant• Assertiveness–1• Assertiveness–2• BodyLanguage• BuildingPositiveRelationships• CommunicationSkills• ControllingConversations• DealingWith‘Difficult’People• DiversityAwareness• FacilitationSkills(2hours)• Feedback• HandlingConflict• HandlingInternalPolitics• Influencing• InterpersonalSkills• IntroductiontoNLP• Negotiation–1• Negotiation–2• Networking• PowerfulPersuasion• PowerUpYourCommunication• StaySafe(Lookoutforsafety)• TeamBriefing• ThinkingontheSpot• DevelopingaPresentation• PresentationDeliverySkills• Presentations–Advanced(2hours)
WRITTEN COMMUNICATION• EffectiveEmail• EssentialBusinessGrammar• EssentialBusinessPunctuation• WritingAgendas&Minutes• WritingforResults• WritingGreatReports• WritingPersuasively• WritingaProfessionalCV• WritingReadableDocuments
• BusinessFinance&You• TheLanguageofFinance• UnderstandingAccounts–1• UnderstandingAccounts–2• UnderstandingBusinessCosts• CapitalInvestmentDecisions• BudgetingBasics• Shareholders&Managers• CompetitorAnalysis• DrivingProfit&CashFlow–EBITDA• EntrepreneurialThinking• MakingCommercialDecisions• ManagingProjects• ManagingRisk• StrategicThinking• StakeholderManagement• BusinessPlanningTools
SIMULATIONS• DevelopaWinningStrategy(2hours)
• BusinessSimulation(3hours)
• AdvancedBusinessSimulation(4hours)
“Within 30 minutes, I was using a new technique with my team.”
“Crisp, concise and to the point.” “A super way to introduce or refresh on a topic.”
“The trainer really knew their stuff and made it relevant to what we do.”
“Interactive, focused and good fun!”
• Service&You• Face-to-FaceServiceSkills–1• Face-to-FaceServiceSkills–2• TelephoneServiceSkills–1• TelephoneServiceSkills–2• DifficultorComplainingCustomers• Winning&KeepingCustomers• Handlingthe‘MomentsofTruth’• InternalService&Teamwork• TheCustomerServiceGame• ManagingforService• RecruitingforService
SALES• SuccessfulFace-to-FaceSelling• OpeningtheOutboundSalesCall• EstablishingCustomerNeeds• PresentingYourProductorService• HandlingObjections• MaximisingInboundSalesCalls• AccountManagement• InfluencingBuyingDecisions• SellMoreUsingPsychology• Prospecting• SalesPlanning• CustomerSegmentation&Prioritisation
• ConsultativeSelling• ValuesBasedSelling+Ethics
MANAGEMENT & LEADERSHIP
PERSONAL PERFORMANCE
CUSTOMER SERVICE & SALESCOMMUNICATION BUSINESS SKILLS