session objectives at the conclusion of this training session, we will learn: how we demonstrate...
TRANSCRIPT
![Page 1: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/1.jpg)
![Page 2: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/2.jpg)
![Page 3: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/3.jpg)
SESSION OBJECTIVES
At the conclusion of this training session, we will learn:
• How we demonstrate accountability in our work unit
• How we can recognize all problems & concerns have merit and take ownership of these issues until resolved
• Ways in which we can provide & accept feedback
• About “Words and Actions that show ICARE”- the approved key words and key actions model.
![Page 4: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/4.jpg)
BJWCH Values Conversation Tool
![Page 5: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/5.jpg)
ACCOUNTABILITY BEHAVIORSAll team members should demonstrate Accountability in the
following areas:I will recognize that all problems &
concerns have merit & take ownership of these until resolved. I will be
accountable for my actions & accept constructive feedback.
I will work to achieve personal & team goals even when it might be difficult. I will ask for
help when & where it is needed.
I will remain easy to reach to provide assistance & support. I will help others when
they look lost or look like they need assistance.
I will use the appropriate key words & key actions (Words & Actions that Show ICARE) with all patients, visitors & colleague, at all
times. I will make sure interpreters are always used with patients who are deaf or
speak limited English.
I will work with the team & other workgroups in positive ways. I will
always support the efforts of others.
I will clean up litter, trash & spills right away or inform the proper resource to ensure all areas of the hospital are clean & safe. I will place equipment & supplies in the correct
storage areas.
![Page 6: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/6.jpg)
![Page 7: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/7.jpg)
Recognizing all problems & concerns have merit…
…and taking ownership of these until resolved
![Page 8: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/8.jpg)
ACCOUNTABILITY
![Page 9: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/9.jpg)
PROVIDING & ACCEPTING FEEDBACK
![Page 10: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/10.jpg)
ACCEPTING FEEDBACK
![Page 11: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/11.jpg)
ACCEPTING FEEDBACK
![Page 12: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/12.jpg)
USING THE APPROVED KEY WORDS & KEY ACTIONS
![Page 13: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/13.jpg)
DON’T CARE WORDSIt’s Not My Job
This happens all the time
There is nothing I Can Do
I can’t help you
It takes the floor forever to get a bed
The doctor’s never answer their pages
It’s the lab’s/radiology’s/administration’s/ etc
fault
It’s hospital policy
DON’T CARE WORDS AND ACTIONS
Exasperated actions
![Page 14: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/14.jpg)
DON’T CARE WORDSIt’s Not My Job
This happens all the time
There is nothing I Can Do
I can’t help you
It takes the floor forever to get a bed
The doctor’s never answer their pages
It’s the lab’s/radiology’s/administration’s/ etc
fault
It’s hospital policy
DON’T CARE WORDS AND ACTIONS
Exasperated actions
![Page 15: SESSION OBJECTIVES At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize](https://reader038.vdocument.in/reader038/viewer/2022110321/56649cfd5503460f949cdb4f/html5/thumbnails/15.jpg)