Role of Empowerment in Uplifting an Organizations Excellence in Less Developed Countries (LDC)Shazia NaumanMaliha ElahiSuhail Iqbal, PE, PMP, MCTSession 6A: Technology Innovation

PRESENTATION SEQUENCEINTRODUCTIONHYPOTHESISRESEARCH METHODOLOGYTELECOM SECTOR IN PAKISTANTHEORETICAL FRAMEWORKRESEARCH ANALYSISCONCLUSION

INTRODUCTION

HYPOTHESIS

HYPOTHESISEmpowerment that is staggered over stages and layers of management under a well thought out plan contributes positively towards the success of an organization.

RESEARCH METHODOLOGY

TWO PROPOSED MODELS FOR EMPOWERMENTThe Empowerment Process Model suggests the appropriate leadership model for empowerment in an organization. The Empowering Employees Model proposes a method for empowering employees leading towards CQI.

RESEARH TOOLSThe Empowerment Audit is based upon the Empowering Employees Model, used to serve as a tool to determine the present level of empowerment.Leadership Assessment Questionnaire founded on the Empowerment Process Model to see the role of leadership in the empowerment process. SWOT Analysis and Managerial Grid were used to evaluate the management methods and strengths and weaknesses of the organization.

TELECOM SECTOR IN PAKISTAN

PRESENT STATUSFoundation of the cellular industry laid - 1989-90 Services started - 1995-96Telecommunication sector declared by government as a priority area for employment generation and poverty alleviation. Issuance of new licenses and magnetizing of foreign investment Generation of over 370,000 new job opportunities during next three years. Predicting expansion in mobile phones to 35-40 million in the next three to four years.Little time for restructuring of organization and management revamping.

THEORETICAL FRAMEWORK

DEVELOPING THE FRAMEWORKEmpowermentEmployee EmpowermentEmpowered TeamsEmpowered OrganizationLeadershipLeadership Model

Participative style management itself is a leadership style

Relationship Between Empowerment, Leadership And Continuous Quality Improvement

RESEARCH ANALYSIS

Mapping with Adrian Wilkinsons 5 Empowerment Styles

Information sharingUpper managementUpward problem solving Middle managementAttitudinal shaping styleLower managementTask autonomyNot practiced at workers levelSelf - managementNot practiced between all levels

Identified Weak Areas through SWOT Analysis and Managerial GridOrganizations main focus is on product only and not quality.Concern for employees is comparatively less than the concern for work.Quality services to customers needs to be addressed.Role of Empowerment in CQI exists but has been deferred to the vague future.StrengthsWeaknessesOpportunitiesThreatsInternalExternalBuild OnEliminate or ReduceMitigateExploit

EMPOWERMENT PROCESS

Leadership Assessment Questionnaire FindingsLeaders conveying vision and missionLeaders Motivating EmployeesEffective CommunicationEmpowering EmployeesEncouraging TeamworkPreparing for Change

Leadership Assessment Questionnaire DeductionsDue to the lack of a Leadership model in the organization, no situational analysis or leadership behavior patterns were documented Empowerment process exists, but needs to be fully implemented to achieve excellence.

Proposed Model for Empowering Employees

Empowerment Audit Findings

Empowerment Audit DeductionsParticipative management environment exists - key indicator for empowerment.Imbalance in Customer focus and Supplier focus is adversely affecting their quality.Employees are encouraged to take responsibility but not enabled to take bigger decisions.Although the organization has the potential to empower its employees, the cycle has not been completed.When empowerment is fully implemented, quality issues will be resolved.Most of the elements of empowerment in the Working on it phase and not actually being implemented.

Chart3

0.16310.6310.184

Not in place

Working on it

Completed

Empowerment Level

% Age

Sheet1

OptionsFrequency of Response123

112.50%87.50%0%

225%87.50%0%

30%75%0%

312.50%37.50%0%

312.50%50%0%

212.50%62.50%0%

212.50%37.50%0%

0%12.50%

137.50%100%12.50%

125%75%12.50%

312.50%75%12.50%

237.50%50%25%

312.50%37.50%25%

137.50%37.50%25%

212.50%50%37.50%

225%62.50%37.50%

125%75%37.50%

10%75%50%

30%87.50%62.50%

137.50%

2312.50%1200.00%350%

3Not in placeWorking on itCompleted

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216.31%63.10%18.40%

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10%

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CONCLUSION

REVIEW QUESTIONS

Contact InformationSession 6A: Technology Innovation Role of Empowerment in Uplifting an Organizations Excellence in Less Developed Countries (LDC)

Shazia Nauman shaznaum@yahoo.comMaliha Elahimalihaelahi@yahoo.comSuhail Iqbal, PE, PMP, MCT suhail@syscompk.com