Setting Up A Patient Safety Program.

Dr Abu Shafi. BSc MBBS LLM.Chairman and CEO.International Foundation for Improvement and Safety In Healthcare (IFISH).

First Word That Comes To Mind

FRUSTATED

An Overview

Accept that there is a problem. How do we make healthcare provision

safe?”

Today

A taste of ethnographic research examining threats to patient safety.

Strengths: Communications founded on mutual trust.

Challenges: Shared perception of what constitutes safe

practice.

CEO

•“Being precedes doing.”

CEO

•“Rushing all day to meetings, making phone calls, responding to e-mails, doing paperwork, refereeing admin and clinical conflicts.”

CEO

MD •Plan, produce and implement:

•Job descriptions,

•Bylaws,

•Policies and Procedures.

CEO

MD •“Establish a blend of mission and margin.”

CEO

MD

ND

•“Recognise the value of staff members.”

CEO

MD

ND

•“Keep an eye on the future.”

CEO

MD

ND

OD

“Demonstrate an inherent confidence in your workforce.”

CEO

MD

ND

OD

•“Be opportunity driven, not crisis driven- the powerless wait, the powerful act.”

CEO

MD

ND

OD

HRD

•“A robust recruitment process.”

CEO

MD

ND

OD

HRD

•“Disciplinary action”

CEO

MD

ND

OD

HR

T&D

•“Pay close attention to the needs and developments of all healthcare workers.”

CEO

MD

ND

OD

HR

T&D

•“Career development programs”

CEO

MD

ND

OD

HR

T&D

QMD

•“Develop an intense curiosity about the healthcare arena that you serve.”

CEO

MD

ND

OD

HR

Tr&D

QMD

•“All aboard who are going abroad.”

CEO

MD

ND

OD

HR

Tr&D

QMD

FD•“My wallet has cobwebs in it.”

•“The line between good and evil and very often blurred.”

CEO

MD

ND

OD

HR

Tr&D

QMD

FD

Setting Up A Patient Safety Program.

"How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group."

“The problem with healthcare- full of managers who have not got a ****** clue what **** they are doing!”

THANK YOU!