sgtm 11: communication and negotiation slide 1 sgtm 11: communication and negotiation

SGTM 11: Communication and Negotiation




Peacekeepers’ MottoPeacekeepers’ Motto

Understanding communication and negotiation

Negotiating in peace operations

Working with interpreters

Understanding communication and negotiation

Negotiating in peace operations

Working with interpreters


SESSION I: Understanding communication and negotiation SESSION I: Understanding communication and negotiation

Peacekeepers’ need for communication and negotiation skills

Principles of negotiation

Techniques of communication

Peacekeepers’ need for communication and negotiation skills

Principles of negotiation

Techniques of communication


War

Victory

Surprise

Combat

War

Victory

Surprise

Combat

Peacekeeping

Peace

Visibility

Negotiation

Peacekeeping

Peace

Visibility

Negotiation


Negotiation is ... Negotiation is ...

... not capitulation

... a process, not an outcome

... communication that aims at reaching agreement

... not capitulation

... a process, not an outcome

... communication that aims at reaching agreement


To achieve a “positive peace” To achieve a “positive peace”

Use of Force ― less effective: parties comply while force is applied

Negotiation ― more effective: parties cooperate voluntarily

Use of Force ― less effective: parties comply while force is applied

Negotiation ― more effective: parties cooperate voluntarily


Principles of Negotiation: Principles of Negotiation:

Understand your mandate

Understand their interests

Understand the cultural context

Understand your mandate

Understand their interests

Understand the cultural context


Advance preparation = key to successful negotiation

General preparation = key for impromptu response

Know local history, culture and conflict

Know your mandate and orders

Use start of negotiations to learn more about problem

Advance preparation = key to successful negotiation

General preparation = key for impromptu response

Know local history, culture and conflict

Know your mandate and orders

Use start of negotiations to learn more about problem


Frequent negotiating topics Frequent negotiating topics

Freedom of movement (passage through roadblock)

Relationships between peacekeepers and others

Recurrence of violence

Dispute management

Arrangements for special events

Freedom of movement (passage through roadblock)

Relationships between peacekeepers and others

Recurrence of violence

Dispute management

Arrangements for special events


Communication Techniques Communication Techniques

Listen (alert and focused)

Paraphrase (for clarification)

Communicate openness

Reframe (for flexibility)

Communicate non-verbally (body language)

Listen (alert and focused)

Paraphrase (for clarification)

Communicate openness

Reframe (for flexibility)

Communicate non-verbally (body language)


Cross-Cultural Communication Cross-Cultural Communication

Show respect, do nothing to offend

Identify expectations

Maintain UN standards and guidelines

Show respect, do nothing to offend

Identify expectations

Maintain UN standards and guidelines


SESSION I: Understanding Communication and Negotiation SESSION I: Understanding Communication and Negotiation

Peacekeepers’ Need for Communication and Negotiation Skills

Principles of Negotiation

Techniques of Communication

Peacekeepers’ Need for Communication and Negotiation Skills

Principles of Negotiation

Techniques of Communication


SESSION I : SummarySESSION I : Summary

Your tools are communication and negotiation.

Your guideposts are your mandate, their interests and the cultural/historic

context.

Your watchwords are “Respect others, do no harm”.

Your tools are communication and negotiation.

Your guideposts are your mandate, their interests and the cultural/historic

context.

Your watchwords are “Respect others, do no harm”.


SESSION II: Negotiating in Peace Operations SESSION II: Negotiating in Peace Operations

Stages of negotiation

1: Opening

2: Discussion

3: Closing

Reporting negotiations

Stages of negotiation

1: Opening

2: Discussion

3: Closing

Reporting negotiations


Negotiations ― Stage 1: The Opening Negotiations ― Stage 1: The Opening

Parties introduce themselves

Follow customs and protocol

Present and agree the agenda

Discuss and agree the rules of procedure

Parties introduce themselves

Follow customs and protocol

Present and agree the agenda

Discuss and agree the rules of procedure


Negotiations ― Stage 2: The Discussions Negotiations ― Stage 2: The Discussions

Opening Statements

Body language: respectful attention

Complaints: be clear, detailed & in writing

If anti-UN, correct misinformation, do not react

Identify issues that parties want to discuss

Opening Statements

Body language: respectful attention

Complaints: be clear, detailed & in writing

If anti-UN, correct misinformation, do not react

Identify issues that parties want to discuss


Negotiations ― Stage 2: The Discussions Negotiations ― Stage 2: The Discussions

List emerging options

Refine options to proposals

Identify common positions

Summarize proposals

Present for agreement

Discuss implementation

Prepare news release

List emerging options

Refine options to proposals

Identify common positions

Summarize proposals

Present for agreement

Discuss implementation

Prepare news release


Negotiations ― Stage 3: The Closing Negotiations ― Stage 3: The Closing

Present final draft for adoption

Negotiate last changes

Record and adopt final statement

Sign and distribute original copies

Agree on next meeting

Close meeting with customs, protocol

Present final draft for adoption

Negotiate last changes

Record and adopt final statement

Sign and distribute original copies

Agree on next meeting

Close meeting with customs, protocol


Reporting Negotiations Reporting Negotiations

Immediate “sitrep”

Detailed report

Immediate “sitrep”

Detailed report


SESSION II: Negotiating in Peace Operations SESSION II: Negotiating in Peace Operations

Stages of Negotiation

1: Opening

2: Discussion

3: Closing

Reporting Negotiation

Stages of Negotiation

1: Opening

2: Discussion

3: Closing

Reporting Negotiation


SESSION II: Summary SESSION II: Summary

Three stages of negotiation as communication process aiming at agreement

Use common sense and apply guidelines appropriately

Report proceedings to ensure implementation

Three stages of negotiation as communication process aiming at agreement

Use common sense and apply guidelines appropriately

Report proceedings to ensure implementation


SESSION III: Working with Interpreters SESSION III: Working with Interpreters

Negotiating in different languages

Tactics of working with interpreters




Language assistants are not trained as professionals Language assistants are not trained as professionals

Peacekeepers should:

Expect incomplete interpretation

Facilitate job by:

using short sentences

avoiding unfamiliar words, jokes, idioms

Peacekeepers should:


Facilitate job by:

using short sentences

avoiding unfamiliar words, jokes, idioms


Working with Interpreters Working with Interpreters

Regard your local staff as your local ambassador

Avoid showing disrespect towards country, culture, people

Brief interpreters on how to do job

Physical position (standing/sitting)

Content of interpretation

Regard your local staff as your local ambassador

Avoid showing disrespect towards country, culture, people


Physical position (standing/sitting)

Content of interpretation






SESSION III: Working with Interpreters SESSION III: Working with Interpreters


SESSION III: Summary SESSION III: Summary



Facilitate interpreters’ job

Regard your staff as your ambassadors



Facilitate interpreters’ job

Regard your staff as your ambassadors

sgtm 11: communication and negotiation slide 1 sgtm 11: communication and negotiation

Documents

negotiation peacekeepers

communication techniques

problem slide

crosscultural communication

body language slide

cultural context slide

positive peace use of

peacekeepers motto