shane o'dea - worksafe
TRANSCRIPT
Shane O’Dea Executive Director, Insurance WorkSafe Victoria
Outlining Strategy 2030
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Our Vision
Victorian workers returning home safe every day
Our Mission
Working with the community to deliver outstanding workplace safety, together with quality care and insurance protection to workers and employers
Agenda
The Case for change - current challenges
2030 Objectives & Insights
Strategy 2030 – “prevention- led”
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Current Key Challenges
Changes in work and industry
Digital disruption and technology enabled business and lifestyles
Community expectations and stakeholder needs
Mental health and workplace wellbeing
Environmental Scan
Dispersed workforce
Vulnerable workers
Globally connected networks
Digital disruption
Tailored government
services
Public safety and climate change
Collaboration
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Mental health claims are not following the same trend as physical claims
The rise of mental health
Physical injury / illness claims Mental health claims
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20,000
21,000
22,000
23,000
24,000
25,000
26,000
27,000
2011 2012 2013 2014 2015 2016
15%
2100
2300
2500
2700
2900
3100
3300
2011 2012 2013 2014 2015 2016
1%
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Mental health in the workplace As a community we are experiencing the effects of mental illness in the workplace
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Initial insights emerged from key streams of work and stakeholder engagement activity
Our Initial Objectives
Identify leading practices in comparable jurisdictions and adjacent industries
Leading Practice
Understand key economic and social factors that will impact scheme viability
2030 Trends
Baseline our current organisation to assess future change
As-Is Analysis
Better understanding of what our clients want both now and in the future
Client Expectations
ISCRR Research
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Based on existing research, we have formed a view of client expectations that have been validated through design thinking
Client Expectations Workers
Employers: • Small & Medium • Large • Government
Community
Holistic view
available based on
recent reviews
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Through this process, a deeper understanding of client insights has been uncovered
Client experiences
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Navigating the maze
For employers and workers, knowing ‘what I need to do’ and ‘how to comply’ is time consuming, frustrating, and stressful
There is a perceived lack of transparency and trust between WorkSafe (incl. agents), employers, and workers
Trust, Transparency, & Accountability
Beyond the Injury
Negative Stigma & Perceptions
Injuries extend beyond the incident and impact every aspect of workers' lives and how employers manage their workplace
WorkSafe and workplace OHS are surrounded by many negative perceptions
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Future Experience Drivers that embody the ideal experience were distilled from the insights and tested with Clients
Future experiences
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Make it simple and easy for me to understand what to do overall and at each stage
Demonstrate to me that you understand my needs, feelings and goals
Create an environment of transparency and accountability
Help me understand my rights & obligations, and continuously learn and improve
Provide me with information that is clear, consistent, and relevant to me and my situation
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To help deliver client expectations, we have looked to comparable jurisdictions and adjacent industries for examples of leading practice
Comparable Jurisdictions
D I S R U P T I O N I N A D J A C E N C I E S
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There are global trends and pockets of disparate innovation we need to consider in the 2030 strategy and future business model
Common Trends
Global Trends
Leading Practices
Responses to changing environment
What is happening in comparable areas
1. Vertical and horizontal expansion
2. Leveraging clients, community and partners to co-own outcomes
3. Adoption of innovative new business models
4. Analytics and Big Data to support targeted risk prevention and RTW
5. Matching products and services to client needs
6. Streamline workflow and reduce costs
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Our ability to develop a ‘whole of business’ solution must also be tempered by consideration of key macro-economic and social factors
Key influences to 2030
Shift in industry & nature of work
More mental injuries
Increased claims
Older workers
Common law
Other compensation schemes
Small business
Medical cost inflation
Quantitative forecast analysis
Historical data & qualitative analysis
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ISCRR research has looked at prevention and co-ownership with employers, workers and the community
ISCRR Research Synthesis
• Safety cultures may improve safety outcomes
• Regulators influencing employer-led safety culture
• Effectiveness of integrated approaches to physical and psychosocial hazards
• Recovery prospects can be improved through better scheme literacy and quicker access to treatment
• Potential negative impacts of delays in claims approvals or treatment acceptance
• Outcomes may be improved through a shared belief in value of RTW for employers and workers
Prevention Treatment, recovery and RTW
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Development kicked-off in September 2016 Core principles will frame WorkSafe’s approach
Strategy 2030 – prevention-led
We will…
We will NOT…
…seek to operate more efficiently and effectively, with a strong focus on prevention …focus on improving WorkSafe for the benefit of workers, employers and the Victorian community
…change our role as a regulator …reduce benefits or safety standards for workers or employers …seek to change legislation unless it improves benefit or safety for employers and workers
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Our current thinking on our strategic themes – to be further developed
Strategy 2030 current thinking
Prevention-led Focused on the needs of workers and
employers
Offering tailored products, services and
support
Simplifying WorkSafe’s business
Sharing goals and outcomes with the
community
Analytics and data
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